Samsung Dcs 400si General Description Manual

							CONTENTS
4.2.1
STATION FEATURES
ADD-ON MODULESPRIVACY RELEASE
APPOINTMENT REMINDERPROGRAMMABLE KEYS
AUTOMATIC HOLDPROGRAMMED STATION MESSAGES
AUTOMATIC PRIVACYPROTECTION FROM BARGE-IN
BACKGROUND MUSICPULLOUT DIRECTORY TRAY
BUSY STATION CALLBACKPULSE TO TONE SWITCHOVER
BUSY STATION INDICATIONS (BLF)REDIAL
CALL FORWARDINGAUTO RETRY
CALL LOGLAST NUMBER
CALL PICKUPMANUAL RETRY WITH LNR
DIRECT STATION SELECTION (DSS)MEMO REDIAL
DO NOT DISTURB (PROGRAMMABLE)SAVE NUMBER
DOOR LOCK RELEASEREMOTE HOLD
EXCLUSIVE HOLDRING MODES
GROUP LISTENINGAUTO ANSWER
HEADSET OPERATIONRING–EIGHT TONE CHOICES
HEARING AID COMPATIBLEVOICE ANNOUNCE
LINE QUEUING WITH CALLBACKRINGING PREFERENCE
LINE SKIPPINGSPEAKERPHONE
LOUD RINGING INTERFACESTATION LOCK
MANUAL SIGNALLINGTRI-COLORED LIGHTS
MESSAGE WAITING LIGHT/INDICATIONVOLUME SETTINGS
MUTE MICROPHONE/HANDSETHANDSET
OFF-HOOK RINGINGBGM
OFF-HOOK VOICE ANNOUNCE (STANDARD)RINGING
OFF-HOOK VOICE ANNOUNCE (EXECUTIVE)PAGING
ONE TIME DO NOT DISTURBSPEAKER
ONE TOUCH DIALING KEYSOFF-HOOK RING
ON-HOOK DIALINGWALL-MOUNTABLE KEYSETS
4.2 STATION FEATURE DESCRIPTIONS
ADD-ON MODULES
32 AOM
The 32 button add-on module (AOM) adds to the capability of any keyset. The 32
programmable buttons with red buttons can be used for feature keys, DSS/BLF
keys or one touch speed dial buttons. Because this AOM has a microphone and a
speaker it can be used to provide executive off hook voice announce or as a stand
alone unit whenever a handset and dial pad are not required.
64 BUTTON MODULE
The 64 button module adds to the capability of any keyset. Up to four 64 button
modules can be added to each keyset. The 64 programmable red LED buttons with
red LED can be used for feature keys, DSS/BLF keys or one touch speed dial
buttons.  A maximum of 32 can be installed in the 400si system. 
						

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APPOINTMENT REMINDER
Keysets with an alarm key can be used like an alarm clock. When programmed for
a specific time, the keyset will sound a distinctive ring to remind the user of meet-
ings or appointments. Alarms can be set for “today only” or for every day at the
same time. Up to three alarms may be set at each keyset. Display keysets can also
show a programmed message when the alarm rings.
AUTOMATIC HOLD
Station users can enable or disable automatic hold at their keysets. While a user is
engaged on an outside (C.O.) call, pressing another trunk key, route key or CALL
button automatically puts the call on hold when this feature is enabled. Pressing
TRSF, CONFERENCE, PAGE or a DSS key will always automatically place the call
on hold. This type of automatic hold is not a user-selectable option.
AUTOMATIC PRIVACY
All conversations on outside lines and intercom calls are automatically private. The
privacy feature can be turned off on a per-line basis.
BACKGROUND MUSIC
When customer-provided music sources are connected, each keyset user may
listen to background music. The HOLD button turns background music on or off
and the volume is controlled by the volume control keys. The number of music
sources is dependent on the number of Trunk A and Trunk A1 cards installed in the
system. Chime music is available from the Trunk A1 card.
BUSY STATION CALLBACK
When reaching a busy station, callers may request a callback by pressing one
button or dialing a code. The system rings the caller back when that station be-
comes idle (a system-wide maximum of 100 callbacks are allowed at one time
including busy station and busy trunk).
BUSY STATION INDICATIONS (BLF)
DSS/BLF keys may be assigned to any keyset or add-on module. These buttons
will be off when the station is idle, light red when that station is in use and flash
distinctively when that station is in the DND mode.
CALL FORWARDING
Station users can forward internal and outside calls to other destinations immedi-
ately (Forward All), when busy (Forward Busy) or if not answered in a program-
mable number of seconds (Forward No Answer). These forward destinations can
all be different. Once a destination has been programmed, it can be turned on and
off with a programmable key. Forward All takes priority over Busy and No Answer
conditions.
4.2.2 
						

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4.2.3
In addition to the three usual methods of forwarding described above, a \
fourth 
option called Follow Me is available. This option allows a station user \
to set a
Forward All condition from his/her station to another station while at t\
he remote
station. To display the Follow Me condition, the TRSF key lights steady red at the
station that is forwarded. The TRSF key also lights if Forward All is se\
t and no key
is programmed for Forward All. 
Keyset users can be given an external call forward button to forward the\
ir calls to 
an external phone number. Each outside line may be programmed to either follow
or ignore station call forwarding. A per-station option controls whether\
 internal calls
forward to voice mail or not. Single line telephones must have the syste\
m adminis-
trator program this feature for them.
CALL LOG
With the call log feature, a display keyset user can review the last fiv\
e (5) external
telephone numbers that were dialed.  The numbers can be viewed and/or di\
aled
using the associated soft keys.
CALL PICKUP
With directed call pickup, a user can answer calls ringing at any statio\
n by dialing a
code plus that extension number. The group pickup feature allows the user to an-
swer any call ringing within a pickup group. Pickup keys may be customiz\
ed with
extenders to allow pickup from a specific station or pickup group. The D\
CS 400si
has 20 programmable pickup groups.
DIRECT STATION SELECTION (DSS)
Programmable keys can be assigned as DSS keys and associated with extens\
ion
numbers. Users press these keys to call or transfer calls to the assigne\
d stations.
DO NOT DISTURB (PROGRAMMABLE)
The Do Not Disturb (DND) feature is used to stop all calls to a statio\
n. System
programming can allow or deny use of the DND feature for each station. P\
arties
calling a station in DND will receive reorder tone. When in DND mode, ca\
lls may be
forwarded to another destination. See Forward DND option. A keyset without a
DND button can activate DND via the feature access code. The ANS/RLS key\
 will
flash at 112 ipm (rapidly) when DND is set. There is a programmable option to al\
low
a C.O. line to override DND at its ring destination if that destination \
is a single
station.
DOOR LOCK RELEASE
Stations programmed to receive calls from a door phone can dial a code t\
o activate
a contact closure for control of a customer-provided electronic door loc\
k.
EXCLUSIVE HOLD
Pressing HOLD twice will hold a call exclusively at a station so no othe\
r station can
pick up that call. Intercom calls are automatically placed on exclusive \
hold. 
						

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4.2.4
GROUP LISTENING
This feature allows users to turn on the speaker while using the handset. It allows
a group of people to listen to the distant party over the speaker without the micro-
phone turned on.
HEADSET OPERATION
Every keyset can be programmed to allow the use of a headset. In the headset
mode, the hookswitch is disabled and the ANS/RLS key is used to answer and
release calls. Keyset users may turn headset operation ON/OFF by keyset pro-
gramming or more easily by pressing the headset ON/OFF key. The headset key
lights steady red when the keyset is in headset mode. The ANS/RLS key lights if
headset mode is activated by keyset programming only.
HEARING AID COMPATIBLE
All DCS 400si keysets are hearing aid compatible as required by Part 68 of the
FCC requirements.
LINE QUEUING WITH CALLBACK
When the desired outside line is busy, the user can press the CALLBACK key or
dial the access code to place his/her station in a queue. The user will be called
back when the line is available (a maximum of 100 callbacks are allowed system-
wide at one time including busy station and busy trunk).
LINE SKIPPING
When the user is talking on an outside line and the automatic hold feature is turned
off, he/she may press an idle line key and skip to that line without causing the
previous call to go on hold.
LOUD RINGING INTERFACE
The DCCP has 2 relays and the DMAP1 has 4 relays that can be programmed to
provide a dry contact closure for control of a customer provided loud ringing device.
Any of these relays can be programmed to operate with a specific station or station
group.
MANUAL SIGNALLING
Keysets can signal each other via a programmable key. This allows one station to
alert another without establishing a voice conversation. Each press of the key re-
sults in a 500 milliseconds of ring tone being sent to the intended station. An indi-
vidual manual signalling key must be programmed for each station to be signalled.
MESSAGE WAITING LIGHT/INDICATION
When a message indication is left at a keyset, the MESSAGE button will slowly
flash red. Single line telephones will receive a distinctive dial tone to notify them
that a message is waiting. Message waiting indications can be left for any station or
group of stations. 
						

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4.2.5
MUTE MICROPHONE/HANDSET
Any keyset user can mute the keyset’s handset transmitter by pressing the MUTE
key. In addition, keyset users can also mute the keyset microphone while the keyset
is in speakerphone mode.
OFF-HOOK RINGING
When a keyset is in use, the system will provide an off-hook ring signal to indicate
that another call is waiting. The ring signal is a single ring repeated. The interval is
controlled by a system-wide timer. Single line stations will receive a tone burst
through the handset receiver instead of a ring.
OFF-HOOK VOICE ANNOUNCE (STANDARD)
Keysets may receive a voice announcement while on another call. The calling sta-
tion must have an OHVA key. When transferring a call to a busy keyset or while
listening to busy signal, the station user can press the OHVA key to make an OHVA
call to the busy keyset. If the called keyset is in the DND mode, it cannot receive
OHVA calls.
OFF-HOOK VOICE ANNOUNCE (EXECUTIVE)
A keyset associated with an add-on module (AOM) may receive an executive off-
hook voice announcement while on another call. The called keyset user may reply
handsfree without interrupting the call in progress. Only keysets with an off-hook
voice announce button (OHVA) can off-hook voice announce to keysets with AOMs.
ONE TIME DO NOT DISTURB
The Do Not Disturb (One Time) feature is used to stop all calls to a station when the
user is on an outside line and does not want to be disturbed for the duration of the
call. Upon completion of the call, DND is canceled and the station is returned to
normal service. This feature requires a programmed button.
ONE TOUCH DIALING KEYS
Frequently used speed numbers can be assigned to one touch dialing keys for fast
accurate dialing.
ON-HOOK DIALING
Any keyset user can originate calls without lifting the handset. When the called
party answers, the user may speak into the microphone or lift the handset for more
privacy.
PRIVACY RELEASE
This feature will allow another station to join in on your conversation by temporarily
releasing privacy on the C.O. line from your keyset.
Requires a Privacy Release key to be programmed on your keyset. A maximum of
three (3) other people can join in. This uses one of the conference circuits in the
system. 
						

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4.2.6
PROGRAMMABLE KEYS
LCD 24B and STD 24B keysets have 24 programmable keys and LCD 12B and
Basic 12B keysets have 12. Each key can be programmed for more than 25 differ-
ent uses to personalize each phone. Examples of keys include individual outside
line, individual station, group of lines, group of stations and one touch speed dial
buttons. Using these keys eliminates dialing access codes.
The following feature keys have extenders that make them more specific: SPEED
DIAL, SUPERVISOR, PAGE, DSS, DIRECTED PICKUP, GROUP PICKUP, DOOR
PHONE, BOSS, PROGRAMMED MESSAGE, IN AND OUT OF GROUP, FOR-
WARD and VOICE MAIL TRANSFER. The extender can be a station, a group or
another identifying number.
PROGRAMMED STATION MESSAGES
Any station may select one of thirty (30) messages to be displayed at a calling
party’s keyset. Ten messages are factory-programmed. Two can be individually
customized, i.e., RETURN ON:MAR/22 and RETURN AT 3:30p., the remaining
eighteen can be customized by the system administrator (16 characters maximum).
NOTE: The calling party must have a display keyset to view these messages.
PROTECTION FROM BARGE-IN
Each station can be programmed as secure or not secure. Secure stations cannot
be barged-in on. A station that is not secure cannot be barged-in on when talking to
a secure station.
PULLOUT DIRECTORY TRAY
A pullout directory tray is conveniently located beneath all keysets. It is used to
record station directory names and speed dial numbers.
PULSE TO TONE SWITCHOVER
When dialing a number on a dial pulse network, a station user can dial # and the
DCS 400si system will begin to send DTMF.
REDIAL
There are five types of external redial available to station users. Each type can
redial up to a maximum of 18 digits.
•AUTO RETRY—When an outside number is dialed and a busy signal is re-
ceived, the auto retry feature can be used to reserve the outside line and auto-
matically redial the number for a programmable number of attempts (available
to keyset users only).
•LAST NUMBER REDIAL—The most recently dialed number on a C.O. line is
saved and may be redialed by pressing the redial key or dialing the LNR access
code. 
						

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4.2.7
•MANUAL RETRY with LNR—When you make an outside call and receive a
busy signal you can press the LNR key to redial the same number again. This
operation can be manually repeated for a limited number of attempts as defined
by system programming (available to keyset users only).
•MEMO REDIAL—When you are calling directory assistance you can store the
number you are given using the dial pad and SAVE number feature. There is no
need for a pencil and paper (available to keyset users only).
•SAVE NUMBER REDIAL—Any number dialed on a C.O. line may be saved for
redial at a later time.
REMOTE HOLD
When you wish to place a call on hold at another station, press TRSF and dial the
station number (or press the appropriate DSS key). Press the HOLD key. This will
place the call on system hold on an available CALL button or Line Key at the
remote station.
RING MODES
Each keyset user can select one of three distinct ways to receive intercom calls.
The phone can automatically answer on the speakerphone, voice announce through
the speaker or receive ringing. When the ring mode is selected, keyset users can
choose one of eight distinct ring tones. Forced Auto Answer is invoked by the
calling station and is controlled by the calling station’s class of service.
RINGING PREFERENCE
Lifting the handset or pressing the speaker button automatically answers a call
ringing at the keyset. Using this method, users are assured of answering the oldest
call first. When ringing preference is turned off, the user must press the flashing
button to answer. Users may answer ringing lines in any order by pressing the
flashing button.
SPEAKERPHONE
LCD 24B, STD 24B, LCD 12B and Basic 12B keysets have a built-in speaker-
phone. The speakerphone enables calls to be made and received without the use
of the handset.
STATION LOCK
With a programmable personal station passcode, any keyset or single line station
can be locked and unlocked to control use of each telephone. There are two lock
options: 1 = LOCKED OUTGOING and 2 = LOCKED ALL CALLS. See the follow-
ing table for more details. 
						

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TRI-COLORED LIGHTS
LCD 24B and STD 24B keysets have 16 keys equipped for tri-colored LED
indications (green, red and amber). LCD 12B and Basic 12B models have six of
these keys and 7B keysets have three. To avoid confusion, your calls always light
green, other calls show red, and recalls light amber.
VOLUME SETTINGS
Each keyset user may separately adjust the volume of the ringer, speaker, handset
receiver, background music, page announcement and off-hook ring tone.
WALL-MOUNTABLE KEYSETS
Each keyset, add on module and 64 button module can be wall mounted by revers-
ing the base wedge. The newest base wedge may not fit all wall mounting sce-
narios so in these cases the original wall mount/base wedge unit should be used.
4.2.8

       	

     

    
   

     
       

        
  	 
    
 
   
  	 
       

    
  
 
 
          

    
  
 
 
             

    
  
  
						

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DISPLAY FEATURES
ACCOUNT CODE DISPLAYENHANCED STATION PROGRAMMING
CALL DURATION TIMERIDENTIFICATION OF RECALLS
CALL FOR GROUP IDENTIFICATIONIDENTIFICATION OF TRANSFERS
CALL PROCESSING INFORMATIONMESSAGE WAITING CALLER NUMBER
CALLER ID/ ANI INFORMATIONOUTSIDE LINE IDENTIFICATION
CALLING PARTY NAMEOVERRIDE IDENTIFICATION
CALLING PARTY NUMBERPROGRAMMED MESSAGE DISPLAY
CONFERENCE INFORMATIONSOFT KEYS
DATE AND TIME DISPLAYSTOPWATCH TIMER
DIAL BY NAMETEXT MESSAGING
DIALED NUMBERUCD SUPERVISOR DISPLAYS
4.3 DISPLAY FEATURE DESCRIPTIONS
ACCOUNT CODE DISPLAY
Account codes are conveniently displayed for easy confirmation. If entered incor-
rectly, users may press the ACCOUNT key again and reenter the account code.
CALL DURATION TIMER
The system can automatically time outside calls and show the duration in minutes
and seconds. Station users may manually time calls by pressing the TIMER button.
CALL FOR GROUP IDENTIFICATION
When a call is made to a station group, the display shows [CALL FOR GROUP]
and the user’s group number. These calls can be answered with a different greet-
ing than calls to the user’s extension number.
CALL PROCESSING INFORMATION
During everyday call handling, the keyset display will provide information that is
helpful and in some cases invaluable. Displays such as [CALL FROM 203], [TRANS-
FER TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy], [Camp on to
204], [Recall from 204], [Call for 501], [message from 204] and [FWD ALL to 204]
keep users informed of what is happening and where they are. In some conditions,
the user is prompted to take action and in other cases the user receives directory
information.
CALLER ID/ANI INFORMATION
Caller ID/ANI information is dependent on the use of display keysets. The following
list explains the displays that are used with Caller ID.
NAME/NUMBER DISPLAY
Each display keyset user can decide if he/she wants to see the Caller ID name or
Caller ID/ANI number in the display. Regardless of which one is selected to be
seen first, the NND key is pressed to view the other piece of CID information.
4.3.1 
						

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NEXT CALL
In the event that there is a call waiting or a camped-on call at the user’s keyset, the
user can press the NEXT key to display the Caller ID information associated with
the next call in queue at the station. Either the CID name or CID/ANI number will
show in the display depending on the N/N selection.
SAVE CID/ANI NUMBER
At any time during an incoming call that provides CID information, the user may
press the SAVE key. This saves the CID number in the Save Number feature.
Pressing the SAVE number redial key will dial the CID number. The system must
be using LCR to dial the saved number.
STORE CID/ANI NUMBER
At any time during an incoming call that provides CID information, the user may
press the STORE key. This saves the CID number as a speed dial number in the
personal speed dial list. The system must be using LCR to dial the stored number.
INQUIRE PARK/HOLD
When a user is informed that an incoming call is on hold or has been parked, the
user may view the Caller ID or ANI information before he/she retrieves the call.
This may influence how the user chooses to handle the call.
CID/ANI REVIEW LIST
This feature allows display keyset users to review CID information for calls sent to
their stations. This list can be from ten to fifty calls in a first in, first out basis. The list
includes calls that were answered and calls that rang the user’s station but that
were not answered. When reviewing this list, the user can press one button to dial
the person back. The system must be using LCR to dial the stored number.
INVESTIGATE
This feature allows selected stations with a special class of service to investigate
any call in progress. If CID/ANI information is available for an incoming call, the
selected stations can know to whom the 400si user is speaking. On outgoing calls,
the selected stations can see who was called. After investigating, the selected
stations may barge-in on the conversation, disconnect the call or hang up.
ABANDON CALL LIST (50)
The 400si has a system-wide abandon call list that stores CID/ANI information for
the last 50 calls that rang but were not answered. The list is accessed using the
operator’s passcode. When reviewing this list, the user is provided options to CLEAR
the entry or DIAL the number. The user can use the NND key to toggle between the
CID/ANI name, CID/ANI number and the date and time the call came in. The sys-
tem must be using LCR to dial numbers from the abandon call list.
4.3.2