Samsung CLX 8380ND User Manual

							
12.5   
In the optional tray
Note
This part explains the method of removing the jammed paper in 
the optional tray 2. Please refer to the next method for other 
optional trays, since the met hod is same as the tray 2
1 Open the outer cover in tray 2.
2 Open the inner cover of tray 2.
3 Pull the jammed paper out in the di rection shown. To avoid tearing 
the paper, pull it out gently and slowly. 
If the paper does not move when y ou pull, or if you do not see any 
paper in this area, stop and go to step 4.
4 Lift the front part of the tray slight ly up to release the tray from the 
machine.
If the paper does not move when y ou pull, or if you do not see the 
paper in this area, stop and go to step 3.
5 Remove the paper in the direction shown. To avoid tearing the 
paper, pull it out gently and slowly.
6 Insert the paper tray and close the two covers.
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12.6   
In the optional high  capacity feeder
1Open the outer cover of the high capacity feeder.
2 Open the inner cover of the high capacity feeder.
3 Pull the jammed paper out, in the direction shown, pulling gently and 
slowly in order to avoid tearing the paper.
If the paper does not move when y ou pull, or if you do not see any 
paper in this area, stop and go to step 4.
4 Pull out the optional high capacity feeder.
5 Lift the front part of the tray slight ly up to release the tray from the 
machine.
6 Remove the paper in the direction shown. Pull it out gently and 
slowly in order to avoid tearing the paper.
If the jammed paper is not visible, or if the paper is stuck, stop 
pulling and continue on to step 5.
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12.7   
7 Insert the paper tray and close the two covers.In the multi-purpose tray
1If the paper is not feeding properly, pull the paper out of the 
machine.
2 Open and close the side cover. Pr inting automatically resumes.
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12.8   
In the paper inside the machine 
NoteThe fuser area is hot. Take care when removing paper from the 
machine.
1 Open the side cover.
2 Remove the jammed paper, in the direction shown.
If you do not see any paper in  this area, go to step 3.
3Open the guide in the direction shown and pull the jammed paper 
gently out of the machine.
4 Open and close the front cover to resume printing.
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12.9   
In the fuser area
1 Open the side cover.
2 Remove the jammed paper, in the direction shown.
3 Close the side cover. Prin ting automatically resumes.
In the duplex unit area
If the duplex unit is not inserted  correctly, paper jam may occur. Make 
sure that the duplex unit is inserted correctly.
1 Open the side cover.
2 Remove the jammed paper. 
3 Close the side cover. 
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12.10   
In the stacker (finisher)
Paper jam in front of finisher
1 Open the stacker front cover. 
2 Press right of  1c lever and then push stacker to left.
3 Remove the jammed paper.
4 Slide in the stacker until you hear the sound ‘click’.
5 Close the stacker front cover.
Paper jam inside finisher, Paper jam inside finisher’s duplex
1 Open the stacker front cover. 
2 Pull the stacker lever  1a down. If necessary, pull the stacker lever 
1b  down as well.
3 Remove the jammed paper.
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12.11   
4 Pull up on the stacker lever and then close the stacker front cover.
Paper jam at exit of finisher
1Gently pull the paper out through the exit area.
2 Close the side cover. Prin ting automatically resumes.
Understanding display messages
Messages appear on the Smart Panel program window or on the control 
panel display to indicate machine status or errors. Refer to the tables 
below to understand the messages meaning to correct the problem, if 
necessary. Messages and their explanat ions are listed in alphabetical 
order.
Note
• If the message is not in the table, cycle the power and try 
  the printing job again. If the problem persists, call for service.
•When you call for service, it is  very convenient to provide the 
service representative with the contents of display message.
• Some messages may not appear in the display depending on  options or models.
• [xxx] indicates the part of the each toner cartridge or each  imaging unit.
•  [yyy] indicates th e part of the machine.
• [zzz] indicate s the error code. When y ou contact the service 
center, this error code help to handle the problem.
• You may see an exclamation mark ( ) or a cross mark ( )  on the upper left of the display, in that case, press the question 
mark to browse detailed information on the supplies.
MessageMeaningSuggested solutions
[yyy] is worn. 
Replace with new 
one The life of the part 
expires totally.
Replace the part with 
a new one. Call for 
service.
[xxx] imaging unit 
is empty. Replace 
it The toner in the 
imaging unit has run 
out.  Replace the imaging 
unit with a Samsung-
genuine toner 
cartridge. 
[xxx] imaging unit 
is not compatible. 
Check userís 
guide The imaging unit you 
have installed is not 
for your machine.
Install a Samsung-
genuine imaging unit, 
designed for your 
machine.
[xxx] imaging unit 
is not installed. 
Install it The imaging unit is 
not installed, or the 
CRUM (Consumer 
Replaceable Unit 
Monitor) in the 
cartridge is not 
connected. Install the imaging 
unit. If it is already 
installed, try to 
reinstall the imaging 
unit. 
If the problem 
persists, please call 
for service.
[xxx] imaging unit 
is worn. Replace 
with new one  The imaging unit is 
at the end of its life. 
When the imaging 
unit replacement 
message appears 
on the screen and if 
you select 
Continue
, this 
message displays.  Replace a imaging 
unit with a Samsung-
genuine imaging unit. 
(Page 11.5)
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12.12   
[xxx] toner 
cartridge is not 
compatible. Check 
userís guide The toner cartridge 
you have installed is 
not for your 
machine. Install a Samsung-
genuine toner 
cartridge, designed 
for your machine.
[xxx] toner 
cartridge is not 
installed. Install it The toner cartridge 
is not installed or the 
CRUM (Consumer 
Replaceable Unit 
Monitor) in the 
cartridge is not 
properly connected. Try to reinstall the 
toner cartridge.
[xxx] toner 
cartridge is worn. 
Replace with new 
one The color toner 
cartridge has run out. 
The machine stops 
printing.
NoteIf the black 
toner 
cartridge is 
empty, 
Mono Only
 
message 
does not 
appear. You can select the 
option among 
Stop, 
Continue  or Mono 
Only  .
If you select  Stop, the 
machine stops 
printing. If you select 
Continue , the 
machine keeps 
printing, but the 
quality cannot be 
guaranteed. 
If you select  Mono 
Only , the machine 
prints the data in 
black. In this case, the 
mono printing feature 
is preset in the printer 
properties.
When you copy, the 
Start  button will be 
activated only with 
this condition.
If you do not select 
any, the machine will 
work as  Stop is 
selected.
Replace the color 
toner cartridge with a 
new one.  (Page 11.4)
[xxx] toner is 
empty. Replace 
toner cartridge The lifespan of the 
color toner cartridge 
which the arrow 
indicates is reached. This message 
appears when the 
toner is completely 
empty, and your 
machine stops 
printing. Replace the 
toner cartridge with a 
Samsung-genuine 
toner cartridge. 
[xxx] toner is low. 
Order new toner 
cartridge The toner cartridge is 
almost empty.
Ensure a 
replacement 
cartridge is in stock. 
DC motor does not 
operate: [zzz]. 
Please turn off 
then on There is a problem 
in the control of DC 
motor unit.
Turn the machine off 
and turn it on again. If 
the problem persists, 
please call for 
service.
MessageMeaningSuggested solutions
Did not supply 
enough [xxx] 
toner.  Remove 
seal tape & 
reinstallNot supplied toner to 
the imaging unit.
• Remove the 
sealing tape from 
the imaging unit .
• Thoroughly roll the  toner cartridge five 
or six times, and 
reinstall it. 
• Turn the machine  off and turn it on 
again.
Did not supply 
enough [xxx] 
toner. Please 
open/close door The machine 
received several 
papers with many 
images, and it 
cannot supply the 
toner properly. Open side door and 
close it. If the 
problem still persists, 
please call for 
service.
Fax memory is 
almost full. Print 
or remove 
received fax Job There is no more 
available fax 
memory. No more 
fax data can be 
received.  Delete the received 
fax data in the 
memory. Call for 
service to delete fax 
memory.
Fax memory is full. 
Print or remove 
received fax Job Available fax 
memory is now 
1MB. Delete the received 
fax data in the 
memory to secure 
memory. Call for 
service.
Finisher door is 
open. Close it The finisher cover is 
not securely latched. Close the finisher 
until it  locks into 
place.
Finisher error: 
[zzz]. Please turn 
off then on There is a problem 
in the finisher unit.
Turn the machine off 
and reinstall the 
finisher again. Check 
that the finisher cable 
is connected 
properly. If the 
problem persists, 
please call for 
service.
Fuser error: [zzz]. 
Please turn off 
then on There is a problem 
in the fuser unit 
working. Turn the machine off 
and turn it on again. If 
the problem persists, 
please call for 
service.
Fuser unit is not 
installed correctly. 
Install it The fuser unit is not 
installed or correctly.
Install the fuser unit. 
Call for service.
LSU error: [zzz]. 
Please turn off 
then on There is a problem 
in the control of LSU 
unit. Turn the machine off 
and turn it on again. If 
the problem persists, 
please call for 
service.
MessageMeaningSuggested solutions
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12.13   
Motor does not 
operate: [zzz]. 
Please turn off 
then on There is a problem 
in the control of 
motor unit.
Turn the machine off 
and turn it on again. If 
the problem persists, 
please call for 
service.
Original paper 
does not feed in 
scanner The lead edge of the 
document failed to 
actuate the scan 
sensor within the 
correct time after 
actuating the 
registration sensor. Open the DADF cover 
and remove jammed 
original. (Page 12.1)
Original paper is 
too long for 
scanner. Check 
size Oversized document 
or double-feeding of 
originals.
Open the DADF cover 
and remove the 
jammed original. 
(Page 12.1)
Check the document 
size whether it is 
supported. 
(Page 15.1)
Original paper jam 
in front of scanner The originals are 
jammed in DADF. Open the DADF cover 
and remove the 
jammed original. 
(Page 12.1)
Original paper jam 
in front of scanner 
duplex path Paper has jammed 
during duplex 
printing in the DADF. Clear the jam. 
(Page 12.2)
Original paper jam 
inside of scanner The lead edge of the 
document failed to 
actuate the gate 
sensor within the 
correct time after 
actuating the scan 
sensor.
When the machine 
is on, jammed paper 
is detected in the 
DADF. Open the DADF cover 
and remove the 
jammed original. 
(Page 12.1)
Original paper jam 
while reversing 
paper in scanner The lead edge of the 
document failed to 
actuate the duplex 
sensor within the 
correct time when 
the document was 
fed the wrong way. Lift up the document 
input traz and remove 
the jammed original. 
(Page 12.1)
Paper jam at exit 
of finisher Paper jammed in the 
stacker exit part. Pull jammed paper 
from the stacker exit.
Paper Jam at the 
bottom of duplex 
path
Paper has jammed 
during duplex 
printing.Clear the jam. 
(Page 12.9)
MessageMeaningSuggested solutions
Paper Jam at the 
top of duplex pathPaper has jammed 
during duplex 
printing.Clear the jam. 
(Page 12.9)
Paper Jam in exit 
area Paper has jammed 
in the fuser area. Clear the jam. 
(Page 12.9)
Paper jam in front 
of finisher Paper jammed in the 
stacker. Open the stacker 
door and remove 
jammed paper by 
lowering guide 1a or 
1b.
Paper Jam in MP 
tray Paper misfed from 
multi-purpose tray Clear the jam. 
(Page 12.7)
Paper Jam in tray 1Paper has jammed 
in the feeding area 
of the tray.Clear the jam. 
(Page 12.3 and 
page 12.5)
Paper Jam in tray 2Paper has jammed 
in the feeding area 
of the tray.Clear the jam. 
(Page 12.3 and 
page 12.5)
Paper Jam in tray 
2(HCF)Paper has jammed 
in the feeding area 
of the tray.Clear the jam. 
(Page 12.3 and 
page 12.5)
Paper Jam in tray 3Paper has jammed 
in the feeding area 
of the tray.Clear the jam. 
(Page 12.3 and 
page 12.5)
Paper jam inside 
finisher Paper jammed in the 
stacker. Open the stacker 
door and remove 
jammed paper by 
lowering guide 1a or 
1b.
Paper jam inside 
finisher’s duplex Paper jammed in the 
stacker. Open the stacker 
door and remove 
jammed paper by 
lowering guide 1a or 
1b.
Paper Jam inside 
of duplex path
Paper has jammed 
during duplex 
printing.Clear the jam. 
(Page 12.9)
Paper Jam inside 
of machine Paper has jammed 
in the registration 
area. Clear the jam. 
(Page 12.8)
Scanner locking 
switch is locked or 
another problem 
occurred The CCD (Charged 
Couple Device) lock 
has been locked. 
The CCD does not 
detect its home 
location or move. Unlock the CCD lock. 
(Page 1.3) Or turn off 
the machine and on 
again. Try again. If 
the problem persists, 
call for service.
MessageMeaningSuggested solutions
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12.14   
Sensor failure: 
[zzz]. Call for 
service There is a problem 
in the sensor signal.
Turn the machine off 
and turn it on again. If 
the problem persists, 
please call for 
service.
Shake [xxx] toner 
cartridge The toner supply is 
low.  Thoroughly roll the 
new cartridge five or 
six times to distribute 
the toner evenly 
inside the cartridge. 
(Page 11.3)
Staple cartridge is 
empty. Replace it Stapler is run out. Order Staple 
Cartridge. 
(Page 13.2) And 
replace it. 
(Page 14.2)
Staple cartridge is 
not installed. 
Install it in finisher The staple cartridge 
is not installed.
Install the staple 
cartridge following 
the steps explained 
on the back of the 
finisher door. 
(Page 14.2) If you 
want to continue the 
print job and 
disregard of this error 
message, go to 
Admin Setting
 to 
adjust the option. 
(Page 10.2)
System error: 
[zzz]. Please turn 
off then on  There is a problem 
in the system 
operation. Turn the machine off 
and turn it on again. If 
the problem persists, 
please call for 
service.
This IP address 
conflicts with an IP 
address already in 
use. Check it The IP address is 
used in other place 
elsewhere. 
Check the IP address 
or obtain a new IP 
address.
Too much paper in 
finisher stacker. 
Remove printed 
paper The stacker is full of 
printouts.
Remove printouts 
from the stacker.
Too much paper in 
output bin tray. 
Remove printed 
paper The printed papers 
are full on the output 
tray.
Remove printed outs 
from the output tray.
Transfer belt is not 
valid for this 
machine. Check 
user? guide The transfer belt of 
the machine is not for 
your machine.
Install the a 
Samsung-genuine 
part designed for your 
machine.
Transfer belt unit 
is worn. Replace it The life of the 
transfer belt expires 
totally. Replace the part with 
a new one. Call for 
service.
MessageMeaningSuggested solutions
Waste tank is full. 
Replace it
The life span of the 
waste toner 
container has 
expired and the 
printer will stop 
printing until a new 
waste toner 
container is placed 
into the printer. Replace a waste 
toner container with a 
Samsung-genuine 
waste toner 
container. 
(Page 11.7)
USE AUXILIARY 
ACCESS The credit is not 
enough to access 
the job according to 
Foreign Device.  Insert credit into the 
Foreign Device.
MessageMeaningSuggested solutions
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