Samsung CLP 350N User Manual

7.1   
7 Troubleshooting
This chapter gives helpful information on what to do if you encounter a 
problem.
This chapter includes:Machine Setup
• Tips for avoiding paper jams
• Clearing paper jams
• Solving other problems
Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided. 
When a paper jam occurs, follow the steps outlined on page 7.1. 
• Follow the procedures on page 4.4. Ensure that the adjustable guides 
are positioned correctly.
• Do not overload the...

7.2   
3Carefully remove the paper by pulling in the direction as shown 
below. Most of the jammed paper can be removed in this step.
If you cannot find the jammed paper, or if there is any resistance 
removing the paper, stop pulling and go to the next step.
Note
If the paper tears, make sure that all of the paper fragments are 
removed from the printer.
4Close the rear cover and then open the top cover.
5Holding the inner cover open, carefully take the jammed paper out 
of the printer. Be cautious of...

7.3   
In the optional tray
If paper is jammed in the optional Tray, follow the next steps to release 
the jammed paper.
1Pull the optional tray out of the machine.
2Remove the jammed paper from the machine.
3Insert the optional tray into the machine until it snaps into place.
4Open and then close the rear cover or front cover to resume 
printing.
If the paper does not move when you pull, or if you do not see the 
paper in this area, go to the next step.
5Open the jam cover in the optional tray.
6Pull...

7.4   
Solving other problems
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the 
problem is corrected. If the problem persists, please call for service.
Paper feeding problems
ConditionSuggested solutions
Paper is jammed 
during printing.Clear the paper jam. (See Clearing paper 
jams on page 7.1.)
Paper sticks 
together.• Ensure that there is not too much paper in the 
tray. The tray can hold up to 150 sheets of 
paper,...

7.5   
The 
machine 
does not 
print. 
(continued)The printer driver 
may be incorrectly 
installed.Repair the printer software. 
See 
Software section.
The machine is 
malfunctioning.Check the display message 
on the control panel to see if 
the machine is indicating a 
system error. Contact a 
service representative.
The document size is 
so big that the hard 
disk space of the 
computer is not 
enough to access the 
print job.Get more hard disk space 
and print the document 
again.
The 
machine...

7.6   
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, 
you may notice a reduction in print quality. See the table below to clear 
the problem. Yo u r  
machine 
has an odd 
smell 
during initial 
use.The oil used to 
protect the fuser is 
evaporating.After printing about 100 color 
pages, there will be no more 
smell. It is a temporary issue.
ConditionSuggested solutions
Light or faded printIf a vertical white streak or faded area appears 
on the...

7.7   
Color or Black 
backgroundIf the amount of background shading becomes 
unacceptable:
• Change to a lighter weight paper. (See 
Specifications on print media on page 4.2.)
• Check the environmental conditions: very 
dry conditions (low humidity) or a high level 
of humidity (higher than 80% RH) can 
increase the amount of background 
shading.
• Remove the old toner cartridge, and then 
install a new one. (See Replacing the toner 
cartridge on page 6.4.)
Toner smear• Clean the inside of the machine....

7.8   
Wrinkles or creases• Ensure that the paper is loaded properly.
• Check the paper type and quality. (See 
Specifications on print media on page 4.2.)
• Turn the stack of paper over in the tray. Also 
try rotating the paper 180° in the tray.
Back of printouts 
are dirtyCheck for leaking toner. Clean the inside of 
the machine. Contact a service 
representative.
Black pages• The toner cartridge may not be installed 
properly. Remove the cartridge and reinsert 
it.
• The toner cartridge may be...

7.9   
Note
Refer to Microsoft Windows 2000/XP/2003/Vista User’s Guide 
that came with your PC for further information on Windows error 
messages.
Common PostScript problems
The following situations are PS language specific and may occur when 
several printer languages are being used.
Note
To receive a printed or screen-displayed message when 
PostScript errors occur, open the Print Options window and click 
the desired selection next to the PostScript errors section. “General 
Protection Fault”,...

7.10   
Some color images 
come out all black.This is a known bug in Ghostscript (until 
GNU Ghostscript version 7.05) when the 
base color space of the document is 
indexed color space and it is converted 
through CIE color space. Because 
Postscript uses CIE color space for Color 
Matching System, you should upgrade 
Ghostscript on your system to at least 
GNU Ghostscript version 7.06 or later. You 
can find recent Ghostscript versions at 
www.ghostscript.com.
Some color images 
come out in 
unexpected...