Ricoh R10 User Guide

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Downloading Images to Your Computer
Refer to P.184 for Windows.
This camera supports the following Macintosh operating systems.
• Mac OS 9.0 to 9.2.2
• Mac OS X 10.1.2 to 10.5.2
Caution------------------------------------------------------------------------------------------
•You cannot download images from this camera to a Macintosh running Mac OS 8.6.
•Although the software included in the CD-ROM cannot be used with Macintosh, it is 
possible to display the Software User Guide. (Only on computers with Acrobat 
installed.)
1Make sure that the camera power is off.
2Connect the accessory USB 
cable to a USB port of your 
computer.
3Connect the USB cable to the 
USB terminal of your camera.
• Your camera turns on.
• Your computer automatically reads 
the file necessary for recognizing the 
camera as a drive. 
• After this preparation, the camera is 
displayed as a drive on the Desktop.
For Macintosh
Downloading Images to Your Computer
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Downloading Images to Your Computer
4From the displayed drive, 
copy a file to the desired 
location.
• The figure below shows the folder 
configuration in the drive.
• When the contents of the internal 
memory are displayed, the drive 
name is [RICOHDCI].
Caution------------------------------------------------------------------------------------------•Do not force the USB cable into the terminal.
•Do not apply excessive force with the USB cable connected.
•When using the USB cable, do not move the camera with the USB cable.
1Drag and drop the displayed drive or the volume icon to 
the “Trash”.
• If a screen appears prompting you to enter the administrator’s 
password, enter the password.
2Disconnect the USB cable.
Note ----------------------------------------------------------------------------------------------•You can also click [Eject] on the [Special] menu in Mac OS 9 or the [File] menu in Mac 
OS X to cancel the connection.
•If the USB cable is disconnected without disabling the connection, the Unsafe 
Removal of Device screen may be displayed. Be sure to stop the connection before 
removing the USB cable.
•Do not disconnect the USB cable during image downloading. Make sure that 
downloading has completed, disable the connection, and then disconnect the cable.
•When you connect your camera to a Macintosh computer, a file called “Finder .DAT/
DS_Store” may be created in your SD memory card, which will appear as [Unmatched 
File] on your camera. You can delete this file from the SD memory card if you wish.
Disconnecting the Camera from Your Computer
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Appendices
7 Appendices
If an error message is displayed on the screen, take the 
corresponding action.
Troubleshooting
Error Messages
Error MessageCause and ActionRefer to
Insert Card No card is loaded. Insert a card. P.28
Set Date. The date is not set. Set the date. P.181
File Number Over Limit The file number limit has been exceeded. Use another card. P.179
Unmatched File The camera cannot display this file. Check the file contents 
on your computer, and then delete the file.-
Insufficient Memory. Continue? Because there is not sufficient capacity on the card, all the 
files cannot be copied. Use another card.P.25
Protected You are trying to delete a protected file. P.136
Card Is Write-Protected. The card is “Locked (write-protected)”. Unlock the card. P.26
Print settings cannot be set for this 
file.This file (movie or other file) cannot be selected for printing. -
Insufficient Memory/Capacity 
ShortFiles cannot be stored. Make sure there is enough free 
space or delete unwanted files.P.56
P.156
P.157
The image print number limit has been exceeded. Select an 
image and set the number to 0.P.151
Format internal memory You must format the internal memory. P.157
Format card The card is not formatted. Format the card with this camera. P.156
Card Error Reformat the card. If, after doing so, the error message still 
appears, the card may be faulty. Do not use the card.P.156
Writing Data Writing file to memory. Wait until writing finishes. -
No File There are no files that can be played back. -
Cannot Record The number of remaining shots is 0. Switch to another card 
or the internal memory.P.25
No files to restore. There are no files to restore. P.144
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Camera Troubleshooting
Power Supply
ProblemCauseSolutionRefer to
The camera does not 
turn on.Battery is not loaded or is 
exhausted.Load the rechargeable battery 
correctly or charge the battery as 
required.P.28
P.27
An unacceptable battery is used. Use the dedicated rechargeable 
battery. Never use any other 
battery.P.24
The camera is automatically turned 
off by auto power off.Turn the camera back on. P.30
The battery is loaded in wrong 
direction.Load correctly. P.28
The camera turns off 
during use.The camera was left unattended 
and unused, so auto power off 
turned it off.Turn the camera back on. P.30
Battery is running low. Charge the rechargeable battery. P.27
An unacceptable battery is used. Use the dedicated rechargeable 
battery. Never use any other 
battery.P.24
The camera does not 
turn off.Camera malfunction. Remove the battery and load it 
again.P.28
The battery has been 
fully charged, but:
•The battery symbol is 
displayed, indicating 
a low battery level.
•The camera turns off.A (manganese dry cell or other) 
unacceptable battery is used.Use the dedicated rechargeable 
battery. Never use any other 
battery.P.24
Cannot charge the 
battery.Battery has reached the end of its 
useful life.Replace with a new rechargeable 
battery.P.28
Battery runs out quickly. It is being used at extreme high or 
low temperatures.--
Many shots are being taken in dark 
places or other location requiring 
extensive use of flash.--
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Shooting
ProblemCauseSolutionRefer to
The camera does not 
shoot even if you press 
the shutter release 
button.Battery is exhausted. Charge the rechargeable battery. P.27
The camera is not on. Press the POWER button to turn 
the camera on.P.30
The camera is in playback mode. Press the 6 (Playback) button 
to select the shooting mode.P.52
The shutter release button is not 
pressed all the way.Press the shutter release button 
all the way.P.35
The SD memory card is not 
formatted.Format the card. P.156
The SD memory card is full. Load a new card, or delete 
unwanted files.P.28
P.56
The SD memory card has reached 
the end of its useful life.Load a new SD memory card. P.28
The flash is charging. Wait until the flash mode symbol 
stops blinking.P.41
The SD memory card is locked. Unlock the card. P.26
The contact surface of the SD 
memory card is dirty.Wipe with a soft, dry cloth. -
Unable to view the shot 
image.The image confirmation time is too 
short.Lengthen the image confirmation 
time.P.168
Images do not appear 
on the picture display.The camera is not on or the picture 
display is dark.Turn the camera on or adjust the 
brightness of the picture display.P.30
P.158
The VIDEO/AV cable is connected. Disconnect the VIDEO/AV cable. -
The screen display is in 
synchro-monitor mode.Press the DISP. button to change 
the display.P.60
Although the camera is 
set to auto focus, it is 
unable to focus.The lens is dirty. Wipe clean with a soft, dry cloth. -
The subject is not in the center of 
the shooting range.Shoot with focus lock. P.35
It is a hard-to-focus subject. Shoot with focus lock or manual 
focus.P.35
P.86
Although the camera is 
not in focus, the green 
frame appears in the 
center of the picture 
display.The camera incorrectly focused 
because the distance to the subject 
is too close.Shoot with macro mode or move 
away from the subject.P.39
The picture is blurred.
(The J symbol 
appears.)You moved the camera when 
pressing the shutter release button.Hold the camera with your elbows 
pressed against your body.
Use a tripod.
Use the camera shake correction 
function.P.33
P.106
When shooting in a dark place 
(such as indoors), the shutter 
speed slows down and pictures 
become easily blurred.Use the flash.
Raise the ISO setting.
Use the camera shake correction 
function.P.41
P.114
P.106
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The flash does not fire or 
the flash cannot charge.The flash cannot be used in the 
following cases:
•When auto bracket, white 
balance bracket, or color 
balance bracket is set
•In multi-shot mode
•In movie mode
In some scene modes, the flash is 
disabled by default.To shoot with the flash, change 
the settings or mode.P.41
P.96
P.97
P.98
P.89
P.117
The flash is set to flash off. Cancel Flash Off. P.41
Battery is running low. Charge the rechargeable battery. P.27
Even though the flash 
fired, the picture is dark.The distance to the subject 
exceeds the flash range.Get closer to your subject and 
shoot. Change the flash mode or 
the ISO setting.P.41
P.114
The subject is dark. Correct the exposure. (Exposure 
compensation also changes the 
light intensity of the flash.)P.109
The light intensity of the flash is not 
appropriate.Adjust the light intensity of the 
flash.P.95
The image is too  bright. The light intensity of the flash is not 
appropriate.Adjust the light intensity of the 
flash. Alternatively, move a little 
away from the subject or 
illuminate the subject with 
another light source instead of 
using the flash.P.41
P.95
Subject is overexposed.
(The [!AE] symbol appears.)Correct the exposure. 
Cancel exposure time.P.109
P.100
The brightness of the picture 
display is not appropriate.Adjust the brightness of the 
picture display.P.158
The image is too dark. The shot was taken in a dark place 
while set to flash off.Cancel Flash Off. P.41
The subject is underexposed. Correct the exposure. 
Set to long exposure time.P.109
P.100
The brightness of the picture 
display is not appropriate.Adjust the brightness of the 
picture display.P.158
The image lacks natural 
color.The picture was shot in conditions 
that made it difficult for auto white 
balance to adjust the white 
balance.Add a white object to the 
composition or use a white 
balance setting other than auto.P.111
The date or recording 
information does not 
appear on the screen.The screen display function is set 
to no display.Press the DISP. button to change 
the display.P.60
The brightness of the 
picture display changes 
during AF.You are using AF in a dark place or 
when the auto focus range and 
surrounding brightness are 
different.This is normal. -
There is a vertical smear 
on the image.This is a phenomenon that occurs 
when a bright subject is shot. It is 
called the smear phenomenon.This is normal. -ProblemCauseSolutionRefer to
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The level indicator is not 
displayed.[Level Setting] is set to [Off] or 
[Sound].Set [Level Setting] to [Display] or 
[Disp + Snd].P.172
The display is set to a setting other 
than normal symbol display or 
histogram.Press the DISP. button to change 
the display to normal symbol 
display or histogram.P.60
The camera is upside down 
(shutter release button is on the 
bottom).Hold the camera correctly. -
The image is tilted even 
though it was shot with 
the level indicator in the 
middle or while the level 
sound was sounding.You shot the image while moving, 
such as on a amusement ride.Shoot in an environment that is 
not moving.-
The subject is not level. Check the subject. -ProblemCauseSolutionRefer to
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Appendices
Playback/Deleting
ProblemCauseSolutionRefer to
Cannot play back, or the 
playback screen does 
not appear.The camera is not in playback 
mode.Press the 6 (Playback) button. P.52
The VIDEO/AV cable is not 
connected properly.Reconnect it properly. P.145
The Video Out Mode setting is 
incorrect.Set it to the correct format. P.183
The contents of the SD 
memory card cannot be 
played back, or the 
playback screen does 
not appear.No SD memory card is loaded, or 
an SD memory card with no stored 
images is loaded.Load a card with stored images. -
You played back an SD memory 
card that was not formatted with 
this device.Load a card that was formatted 
and recorded with this device.P.28
P.156
You played back an SD memory 
card that was not recorded 
normally.Load a normally recorded card. -
The contact surface of the SD 
memory card is dirty.Wipe with a soft, dry cloth. -
There is something wrong with the 
SD memory card.Play back images from another 
card and if there is nothing wrong 
with the card, the camera is okay. 
There may be something wrong 
with the card, so do not use it.-
The picture display 
turned off.Battery is running low. Charge the rechargeable battery. P.27
The camera was left unattended 
and unused, so auto power off 
turned it off.Turn the camera back on. P.30
Part of the screen 
flashes in black.The screen is highlighted due to an 
overly bright area.It is recommended that you shoot 
another image while avoiding 
direct sunlight and setting the 
exposure level lower (-).P.61
P.109
A file cannot be deleted. The file is protected. Unprotect the file. P.136
The SD memory card is locked. Unlock the card. P.26
Cannot format the SD 
memory card.The SD memory card is locked. Unlock the card. P.26
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Other Problems
ProblemCauseSolutionRefer to
Cannot load the SD 
memory card.The card is facing the wrong way. Load correctly. P.28
The camera does not 
operate even when the 
buttons are pressed.Battery is running low. Charge the rechargeable battery. P.27
Camera malfunction. Press the POWER button to turn 
the camera off, and then press 
the POWER button to turn the 
camera on again.P.30
Remove the battery and load it 
again.P.28
The date is incorrect. The correct date/time are not set. Set the correct date/time. P.181
The set date 
disappeared.The battery was removed. If the battery is removed for more 
than one week, the date setting 
will be lost. Make the settings 
again.P.181
Auto power off does not 
work.Auto power off is set to [Off]. Set the time for auto power off. P.174
The operation sound 
cannot be heard.The operation sound volume is 
turned off.Use [Vol. Settings] to set the 
volume to a setting other than 
mute.P.167
Images do not appear 
on the TV.The [Video Out Mode] setting is 
incorrect.Set it to the correct format. P.183
The AV cable is not connected. Connect the AV cable properly. P.145
The TV is not correctly set to 
VIDEO IN.Check that the TV is correctly set 
to VIDEO IN.-
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Appendices
For details about the software, refer to the “Software User Guide” 
(PDF file).
When software for your Ricoh digital camera is used on a computer 
with Windows XP Service Pack 2 or Windows Vista installed, the 
following warning message may appear at software activation or 
USB connection. With this in mind, refer to the following.
Here is an example of the Windows XP screen.
When this warning message is displayed:
1Check the information provided 
on the message screen to make 
sure that it comes from a 
reputable source, and then click 
the [Unblock] button.
Caution------------------------------------------------------------------------------------------If you do not recognize the program, you should block it because it may be a virus. Click 
the [Keep Blocking] button to prevent the program from connecting to the Internet.
If you clicked the [Keep Blocking] button:
Follow the steps below to check the Windows Firewall settings.
1Click [Start] and then [Control Panel].
2Double-click [Windows 
Firewall].
• If [Windows Firewall] is not displayed, 
click [Switch to Classic View] at the top 
left of the window.
Software and Computer Troubleshooting
Warning Messages Under Windows XP Service Pack 2 
and Windows Vista
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