Ricoh B230 Service Manual

Error Codes 
SM 31 B786 
B786 
Fax Option 
Code Meaning Suggested Cause/Action 
ƒ  Replace the SG3 board. 
ƒ  Check for line noise or other line problems. 
ƒ  Try communicating another V.8/V.34 fax. 
  

IFAX Troubleshooting 
B786 32  SM 
3.2 IFAX TROUBLESHOOTING 
Use the following procedures to determine whether the machine or another part of the 
network is causing the problem. 
 
Communication 
Route 
Item Action  [Remarks] 
1. Connection with 
the LAN ƒ  Check that the LAN cable is connected 
to the machine. 
ƒ  Check that the LEDs on the hub are lit. General LAN 
2. LAN activity  Check that other devices connected to the 
LAN can communicate through the LAN. 
1. Network settings 
on the PC ƒ  Check...

IFAX Troubleshooting 
SM 33 B786 
B786 
Fax Option 
Communication 
Route 
Item Action  [Remarks] 
[Ask the administrator to check. 
Send a test e-mail with the machine’s own 
number as the destination. The machine 
receives the returned e-mail if the 
communication is performed successfully.] 
1. E-mail account 
on the Server ƒ  Make sure that the PC can log into the e-
mail server. 
ƒ  Check that the account and password 
stored in the server are the same as in 
the machine. 
[Ask the administrator to...

IP-Fax Troubleshooting 
B786 34  SM 
3.3 IP-FAX TROUBLESHOOTING 
3.3.1 IP-FAX TRANSMISSION 
Cannot send by IP Address/Host Name 
Check Point  Action 
1  LAN cable connected?  Check the LAN cable connection. 
2  Specified IP address/host name correct?  Check the IP address/host name. 
3 Firewall/NAT is installed? Cannot breach the firewall. Send by 
using another method (Fax, Internet 
Fax) 
4  Transmission sent manually? Manual sending not supported. 
5  IP address of local machine registered?  Register...

IP-Fax Troubleshooting 
SM 35 B786 
B786 
Fax Option 
3  VoIP Gateway installed correctly? Contact the network administrator. 
4  VoIP Gateway power switched on?  Contact the network administrator. 
5 Is the IP address/host name of the 
specified Gateway correct? Check the IP address/host name. 
6  Number of the specified fax correct?  Check the remote fax number. 
7 Firewall/NAT is installed? Cannot breach the firewall. Send by 
using another method (Fax, Internet 
Fax) 
8  Transmission sent manually?...

IP-Fax Troubleshooting 
B786 36  SM 
8 DNS server registered when Gatekeeper 
host name specified? Contact the network administrator. 
9  Enable H.323 SW is set to on? Check the settings. 
See User Parameter SW 34 Bit 0 
10  IP address of local fax registered?  Register the IP address of the local fax.
11  Alias number of local fax registered? Register the Alias number of the local 
fax. 
12  Remote fax registered in Gatekeeper?  Contact the network administrator. 
13  Remote fax a T.38 terminal? Check...

IP-Fax Troubleshooting 
SM 37 B786 
B786 
Fax Option 
increase the bandwidth. 
Lower the start modem reception baud 
rate on the receiving side. 
IPFAX SW06 
8  Remote fax cancelled transmission? Check whether the remote fax cancelled 
the transmission. 
Cannot receive by VoIP Gateway. 
Check Point  Action 
1  LAN cable connected?  Check the LAN cable connection. 
2 Firewall/NAT is installed? Cannot breach the firewall. Request the 
remote fax to send by using another 
method (Fax, Internet Fax) 
3  VoIP...

IP-Fax Troubleshooting 
B786 38  SM 
5 IP address/host name of Gatekeeper 
correct on the sender’s side? Request the sender to check the IP 
address/host name.  
ƒ  The sender machine displays this 
error code when the sender fax is 
a Ricoh model. 
6 DNS server registered when 
Gatekeeper host name specified on 
sender’s side? Contact the network administrator.  
ƒ  The sender machine displays this 
error code when the sender fax is 
a Ricoh model. 
7  Enable H.323 SW is set to on? Request the sender to...

Beforehand 
SM 39 B786 
B786 
Fax Option 4. SERVICE  TABLES 
4.1 BEFOREHAND 
 
ƒ  Never turn off the main power switch when the power LED is lit or flashing. To 
avoid damaging the hard disk or memory, press the operation power switch to 
switch the power off, wait for the power LED to go off, and then switch the main 
power switch off. 
 
ƒ  The main power LED (
) lights or flashes while the platen cover or ARDF is 
open, while the main machine is communicating with a facsimile or the network 
server,...

Service Tables 
B786 40  SM 
4.2 SERVICE TABLES 
4.2.1  SP1-XXX (BIT SWITCHES)   
 Bit Switches 
1 Mode No.  Function 
System Switch 
101 
001 – 032  00 – 1F Change the bit switches for system settings for the 
fax option  
 Bit Switches 
Ifax Switch 
102 
001 – 016  00 – 0F Change the bit switches for internet fax settings for 
the fax option  
 Bit Switches 
Printer Switch 
103 
001 – 016  00 – 0F Change the bit switches for printer settings for the 
fax option  
 Bit Switches 
Communication Switch...