Philips Laserfax 5135 User Manual

							Service · Calibrating the scanner51
EN
2Remove the toner cartridge by gripping the handle in
the middle and pulling it forwards out of the device
3 Wipe over the glass of the LED print head above the
toner cartridge with a soft, dry and lint-free cloth. 4
Place the toner cartridge into your device. The cartridge
should snap securely into position.
5 Close the device.
Calibrating the scannerCalibrating the scannerIf vertical lines appear on th e printed pages or on the fax
messages, it is possible the sc anner needs to be calibrated.
Instructions for calibrating!
DANGER!
Escaping Toner Dust!
Carefully remove the toner cartridge from
the device so that no toner dust spills out.
Take care where you place the toner car-
tridge, escaping toner dust may soil the sur-
face.
Never open a toner cartridge. If toner dust is
released into the air, you should avoid allow-
ing it to contact your skin and eyes. Do not
inhale the released toner dust. Remove the
toner dust from clothing or objects with cold
water; hot water would only cause the toner
to set. Never remove loose toner dust with a
vacuum cleaner.
DANGER!
Instructions for Cleaning!
Follow the instructions for cleaning, page 49.
CAUTION!
Toner Cartridge Not Inserted Cor-
rectly!
If the device cover would not close, the toner
cartridge is not insert ed correctly. Take the
toner cartridge out and insert it again cor-
rectly.
CAUTION!
Instructions for calibrating!
The scanner is calibrated in the factory and nor-
mally no new calibration is needed. Do not use
this function frequently. Clean the the scanner
glass and the scanner film first before calibrating
the scanner (see also chapter Cleaning the Scan-
ner and the Document feeder, page 50).
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							52Philips · Laserfax 5120 · 5125 · 5135
EN
1Insert a white piece of pape r into the document feeder.
2 Press  OK, 931  and OK.
3 Confirm with  OK.
4 Wait until calibration is completed and the device
returns to starting mode.
Using Service CodesIntroductionThe service codes delete all  the changed settings and your
device is reset to factory setting s. It may be possible that the
device with the changed setti ngs reacts differently than
expected.
Using Service Codes
1 Press  OK, 933  and OK.
2 Enter a service code:
70015 —Deletes all changed settings.
Saved data and telephone b ook entries remain intact.
70026 —Deletes saved faxes, when there
are problems with printing.
3 Confirm with  OK.
4 Using  [ select 
SURE:        YES.
5 Confirm with  OK.
Spaltenumbruch
Power CyclingPower CyclingIf a problem occurs that cannot be corrected with the
instructions in this user manual (see also the help below),
follow the steps given here.
1Switch the device off using the on/off switch on the
rear.
2 Wait at least ten seconds.
3 Switch the device on using the on/off switch on the
rear.
4 Follow the instructions on the display. If the problems
repeats, please contact our  technical customer service or
your retailer.
Spaltenumbruch
CAUTION!
Settings will be Deleted!
Only use the service codes if this is absolutely
necessary. Some service codes also delete saved
messages and telephone book entries.
Notice
Cancelling Entry
If you have entered the incorrect code, you
can cancel the entry with SURE:         NO.
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							Service · Problems and Possible Causes53
EN
Problems and Possible Causes 
 
 
General Information Possible Cause(s)
The time and date flash on the display.You must check the time and date after a short power fail-
ure. Confirm with  OK.
No dial tone when lifting the headset
No fax transmission Check the installation of the 
device. Check that the device 
is connected to the mains voltage.
Connect the telephone cable to the socket marked  Î/
LINE . Insert the telephone plug into your PTT line socket.
If possible test your device in  another telephone line before 
you contact technical customer services.
Follow the instructions on the display.
Problems with Faxing Possible Cause(s)
Fax transmissions are constantly inte rrupted.Try to send the fax manually:
Press  μ and dial the number. If the recipient is using an 
answering machine, wait until you hear a whistling tone. 
Press  o.
It is possible that the recipien t's device is not ready to re-
ceive.
Fax transmission to a fax number is not possible. Ca ll the number and check whether the number is a fax 
number and whether the connected fax device is ready to 
receive (whistling tone or silence). You can eavesdrop while 
the connection is establish (page 29).
Faxes sent are of poor quality. Modify the resolution.
Test the device by making a  copy of the document. If the 
device is in order, the device  of the recipient might be de-
fective.
Test the scanner by printing  the functions list (press OK, 
81 and  OK). If the function list is printed perfectly, 
it is possible the scanner is dirty or defective. Clean the 
scanner.
Fax recipient receives an empty  sheet.Insert the documents face down into the document feeder.
No fax reception Check whether the manual fax reception mode is set. The 
device will not receive faxes on its own (page 39)..
It is possible that the fax reception speed ne eds reducing 
(page 40).
You hear a whistling tone or silence in  the handset. The call is a fax. Press  o on the device. Press  *5 on 
the additional telephone. Hang up.
Problems Printing or Copying Possible Cause(s)
No printing
Printing is interrupted. Paper or document jam, no paper or toner cartridge.
Follow the instructions on the display.
Copy is blank. Insert the documents fa ce down into the document feeder.
No toner cartridge inserted.
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							54Philips · Laserfax 5120 · 5125 · 5135
EN
Spaltenumbruch Spaltenumbruch
The device produces white lines when printing.Clean the toner drum with a soft cloth.
Clean the LED print head above the toner cartridge (see 
also chapter Cleaning the LED Print Head, page 50)
Clean the scanner and the document feeder (see also chap-
ter Clean Scanner and Docu ment Feeder, page 50).
The device produces black lines when printing. Clean the scanner and the document feeder (see also chap-
ter Clean Scanner and Docu ment Feeder, page 50).
The toner cartridge is damaged and must be replaced. Use 
only original consumable materials. 
The device produces vertical lines wh en printing. It is possible that the  scanner needs calibrating (see also 
chapter Calibrating th e Scanner, page 51).
The device makes a noise during printing. The toner cartridge is almost empty and must be replaced. 
Use only original consumable materials.
Received faxes and copies are too light. The sender’s device is not set optimally.
If the copy is also too light the toner is almost all gone and 
must be replaced. Use only original consumable materials.
Print is out of focus Clean the LED print head above the toner cartridge (see 
also chapter Cleaning the LED Print Head, page 50)
Problems Printing or Copying Possible Cause(s)
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							Service · Error Messages and Possible Causes 55
EN
Error Messages and Possible Causes 
General Error MessagesPossible Cause(s)
WHITE PAGE
Paper must be inserted into th e manual paper feed (see also 
chapter Load Paper into the  Manual Paper Feed, page 24).
MEMORY FULLFax memory full! If the fax me mory is full, no fax messages 
can be received. Print the stored fax messages so that the de-
vice is ready to receive again.
REMOVE PAPERA document jam has occurred: Remove all documents from 
the document feeder. Remove the document jam (also see 
chapter Fixing a Docu ment Jam, page 49).
PAPER JAMA paper jam occured: Check  all the following three areas 
for jammed paper: Paper tray/p aper feed, print unit and 
fuser unit (see also chapter  Fixing a Paper Jam, page 46).
Clear the paper jam. Press  o once the fault has been recti-
fied to continue the print job.  Press  j to suppress the error 
message.
WRONG PAPER
PAPER SIZEProblem with the paper format  inserted. Make sure that 
you are using the proper paper format. Repeat the print job 
or copy process.
There is no paper in the paper tray or the paper is not load-
ed correctly. Check the paper tray.
TONER LOWThe toner cartridge is almost empty and must be replaced 
soon. Use only original consumable materials.
TONER EMPTY
NON GENUINE
 TONER
NOT INSTALLED
 TONER
Problems with the toner cart ridge: Toner cartridge empty, 
damaged, incorrect or no toner cartridge in device. Check 
the toner cartridge (see also chapter Changing Toner Car-
tridge, page 44).
The toner cartridge is empty and must be replaced. Use 
only original consumable materials.
DEFECT TONERThe toner cartridge is not inserted correctly or can not be 
detected. Remove the toner cartridge from the device and 
insert the toner cartridge again. If the error occurs again, 
the toner cartridge is damaged and must be replaced (see 
chapter Changing the Toner Ca rtridge, page 44). Use only 
original consumable materials.
PRINT JOB ERRORError when printing or copying. Print job is aborted. Re-
peat the print job or copy process.
COOLINGThere could be a small pause after printing several pages. 
The device continues printing  automatically. If the prob-
lems repeats, please contact our technical customer service 
or your retailer.
PRINTER SYSTEM ERROR
FUSER UNIT
 ERROR
PAPER FEED
 ERROR
LED HEAD ERROR
SCANNER ERROR
CARRIER ERROR
Device error! Use the quick help (see also chapter Power 
Cycling, page 52). If the prob lems repeats, please contact 
our technical customer service or your retailer.
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							56Philips · Laserfax 5120 · 5125 · 5135
EN
Error Messages on the Transmission Report 
Error Messages on the Transmission Report Possible Cause(s)
Scanning errorDuring the scanning process, an error occurred, for exam-
ple, a document jam (see also chapter on Fixing a Docu-
ment Jam, page 49).
User break The transmission process was interrupted by pressing the 
j -key on the transmitting unit.
Busy or no fax answer
Subscriber has disconnected If the subscriber is busy, the device dials the number again 
after some time. After six atte
mpts, the transmission proc-
ess is cancelled. Try again at a later date.
Call the number and check whether the number is a fax 
number and whether the connected fax device is ready to 
receive (whistling tone  or silence). Press FAX or o to send 
the message manually.
Ask the recipient whether the device is ready to receive.
Non programmed number The recipient’s number is no longer stored in the device. 
This can occur, for example, if you have selected the tele-
phone book entry as a recipi ent for a fax message which 
should be sent at a later time  and delete the telephone book 
entry before the time  of transmission.
Disconnected
Can't communicate
Subscriber has stopped
Check called number The transmission process wa
s interrupted. Repeat the 
transmission process.
Call the number and check whether the number is a fax 
number and whether the connected fax device is ready to 
receive (whistling tone  or silence). Press FAX or o to send 
the message manually.
Ask the recipient whether the device is ready to receive.
Repeat the transmission proce ss with a lower transmission 
speed (see also chapter Reduci ng Transmission Speed, page 
39).
Transmission failed Fax Transmission: Repeat the transmission process.
Call the number and check whether the number is a fax 
number and whether the connected fax device is ready to 
receive (whistling tone or silence). Press FAX or o to send 
the message manually.
Ask the recipient whether the device is ready to receive.
Fax Reception:  Fax reception was interrupted. Ask the 
sender to send the fax message again.
Voice contact Call the number and check whether the number is a fax 
number and whether the connected fax device is ready to 
receive (whistling tone or silence). Press FAX or o to send 
the message manually.
QUALITY It is possible the error occurred because the recipient’s 
number does not support the Error Correction Mode.
Fax Transmission: The fax message sent was not re-
ceived properly. Ask the recipi ent whether the transmission 
process needs to be repeated.
Fax Reception:  I f  t h e  r e c e i v e d  f a x  m e s s a g e  i s  i l l e g i b l e ,  a s k  
the sender to send the fax message again.
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							Service · Error Messages and Possible Causes 57
EN
Memory fullFax memory full! If the fax memory is full, no fax messages 
can be received. Print the stored fax messages so that the de-
vice is ready to receive again.
Printer error An error has occurred during printing of the received fax 
message.
Check whether the device cover is open.
Check whether the paper supply is empty (see also chapter 
Insert Paper into the Paper Tray, page 23).
Check whether cartridge is empty (see also chapter Display-
ing the Toner Level, page 44 and Changing the Toner Car-
tridge, page 44).
Check to see whether a paper jam has occurred (see also 
chapter Fixing a Pa per Jam, page 46).
Received document error The received fax message is possibly incomplete Ask the 
sender to check the length of the fax message. It is possible 
the message is too long to be able to transmit in full.
No document to be polled In selected devices, no documents lay ready which could be 
retrieved. Perhaps the sender’s device is not ready or the 
document is no longer available.
Incompatible coding Fax transmission to mailbox: The mailbox number entered 
does not exist at the recipient’s side.
Unknown Mailbox number Fax polling from a mailbox: The mailbox number entered 
does not exist at the recipient’s side.
Error Messages on the Transmission Report Possible Cause(s)
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							58Philips · Laserfax 5120 · 5125 · 5135
EN
12 Glossary
Asymmetric Digital Subscriber Line (ADSL).See Digital Subscriber Line (DSL)
Broadcastingsee Sending to Multiple Recipients
call holdSee Call Toggling
Call TogglingYou can switch back and forth between different telephone
conversations by using the R  key. The inactive telephone
conversation is maintained in  the interim, and the other
party cannot listen in.  This a dditional service must be ena-
bled for your telephone line (see Call Waiting, see Flash
Key).
Call WaitingIf another caller places a call to you while you are having a
telephone conversation, you wi ll hear a tone. If additional
services are enabled for your telephone connection, you
can toggle back and forth betw een different telephone calls
(see Flash Key; see Call Toggling).
Call-by-CallSelection of the telephone service provider for each tele-
phone call. It is possible to place telephone calls through
different private service providers. By placing prefixes in
front of the actual telephone number, one can choose a dif-
ferent service provider for each telephone call without
entering into a firm contract relationship.
Caller ListThe numbers of the last callers are stored in the caller list.
This function requires that th e caller identification func-
tion be enabled for your PTT line and that the caller not
suppress the transmission of his or her telephone number
(see Calling Line Identification).
Calling Line Identification (CLIP)There are two types of Calling  Line Identification Presen-
tation (CLIP). If someone calls  you, your device will show
the caller’s telephone number  on the display. If another
caller places a call to you while you are having a telephone
conversation, you will hear  a tone. Your telephone com-
pany must offer both service s and must enable them for
your PTT line. The transmi ssion of your telephone
number can be turned on and  off temporarily or it can be
turned off permanently (Ca lling Line Identification
Restriction, CLIR).
CCITTComite Consultatif Internatio nal Téléphonique et Télé-
graphique (predecessor of ITU)
CEConformité Européenne
Chain Diallingsee Combining Numbers
Chain DiallingBefore the dialling process begins, you can freely combine
and edit telephone book entrie s, manually entered digits,
numbers from the redial list or  numbers from the caller list.
For example, if you have sa ved the telephone number pre-
fix of an inexpensive telephone service-provider (see Call-
by-Call) as a telephone book entry, select this entry and
manually enter the desired  telephone number or select
another number from the telephone book, the redial list or
the caller list.
CLIPCalling Line Identification Pr esentation (see Calling Line
Identification)
CLIRCalling Line Identification  Restriction (see Calling Line
Identification)
CNGCalling Signal (see Fax Signal)
Dialling PauseLong-distance numbers or telephone numbers with sub-
addresses/extensions sometime s require the insertion of a
dialling pause to prevent the  dialling from occurring too
quickly and resulting in a lo ss of the connection. The sec-
ond part of the number is di alled only after a short pause.
Digital Subscriber Line (DSL)Data connection for private households or companies with
high transmission speeds  (broadband connection) usually
for connection to the Internet. Fixed network telephone
lines can be used for the DSL connection. Due to the fre-
quency range used, Internet use via DSL can be used
simultaneously with the telephone connection. For private
households, there are usually connections with different
transmission speeds: Asymmet ric Digital Subscriber Line
(ADSL). A high download rate alongside a far lower
upload speed.
Direct-Dial NumberNumber used to directly dial a specific extension of a pri-
vate branch exchange.
DTMFDual Tone Multi Frequency (see Tone Dialling)
Dual Tone Multi-Frequency (DTMF)see Tone Dialling
EasylinkThe Easylink function offers you additional options for
managing external devices th at are connected to the same
telephone line as your device  (starting fax reception, taking
over the line, see Additional Devices). To use this function,
additional telephones must be  set to tone dialling (DTMF
tones).
ECMError Correction Mode
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							Glossary · Encoding59
EN
Encoding
The data of your fax transmission are encoded and com-
pressed for the transmission. The minimum standard is
MH (Modified Huffmann). Better encoding methods are
MR (Modified Read) or MMR (Modified Modified
Read).
Error Correction Mode (ECM) The ECM method reduces transm
ission errors that result,
for example, from bad teleph one lines, thereby reducing
the duration of transmissions.  Both of the connected fax
machines must support ECM.
Fax GroupsFax machines are classified in terms of internationally
standardised fax groups based on their transfer type and
speed. Connections between two devices of different
groups is possible; the lowe st common transfer rate is
selected. The determination of the speed takes place during
the handshake (see Handshake). Fax groups 1 to 3 are ana-
logue fax machines. Nowadays, groups 1 and 2 are hardly
to be found any longer; fax machines of group 3—which
have a transfer speed that ranges from 9,600 to
33,600¦bps—are currently most standard. Group 4 fax
machines are digital devices that function exclusively on
ISDN systems. They have  a maximum transfer speed of
64,000¦bps.
Fax PollingWith active fax polling, one  can retrieve a document from
another fax machine. For fax polling from a larger com-
pany offering several polling  services, you can also enter
sub-addresses / direct -dial numbers. In order to do this,
you must insert a dialling pause between the fax number
and the sub-address (see Dialling Pause).
Fax Signal, CNG Tone (= Calling Signal)The tone that a fax machine  sends out to announce a fax
transmission. When the CNG tone occurs, the fax switch
of the device recognises an incoming fax call and starts the
fax reception.
Fax SwitchThe fax switch checks incoming telephone calls and con-
trols the ringing behaviour of  the fax machine. According
to the selected mode, fax tr ansmissions will be received
either automatica lly or manually.
Flash Key (R-key)With the flash key, you can ma ke use of additional tele-
phone services if these special functions are enabled for
your telephone line. The R key has replaced the hook-flash
function. (see Call Wa iting, Call-toggling).
HandshakeThe handshake is the initial and final phase of a fax trans-
mission. After establishing of  the connection, fax machines
check the group affiliation and features such as size com-
pression or grey tones. Afte r the fax transmission has been
completed and before the co nnection is terminated, the
receiving device confirms rece ipt of the transmission (see
Fax Groups).
Hook-Flash FunctionSee Flash Key
ISDNIntegrated Services Digital Network
ITUInternational Telecommunications Union (UN organisa-
tion)
LCDLiquid Crystal Display
LEDLED: Light Emitting Diode
MemoryIf there is no paper or toner  in your device, the device will
store incoming fax transmissions in its memory.
MHModified Huffmann (encoding process for faxes, see
Encoding)
MMRModified Modified Read (encoding process for faxes, see
Encoding)
MRModified Read (encoding process for faxes, see Encoding)
Outside Line Access CodeThe outside line access code is the number or letter that
must be dialled before the ac tual telephone number on a
telephone of a private branch exchange in order to estab-
lish a connection to the publ ic telephone network (see Pri-
vate Branch Exchange).
PABX/PBXPrivate Automatic Branch Exchange
Pollingsee Fax Polling
POTSPlain Old Telephone Service
Private Branch ExchangePrivate branch exchanges are common in larger compa-
nies. Even private ISDN syst ems can be branch exchanges.
To establish a connection to the public telephone network
from a private branch exchange, one must dial a number
or press a key before the actu al telephone number; in most
cases this is zero (see Outside Line Access Code).
PSTNPublic Switched Telephone Network
Pulse DiallingA dialling process that is used  in older telephone networks.
You hear a clicking for each number dialled (see Tone
Dialling).
RJ-11Registered Jack 11 (also called Western plug, standardised
telephone plug)
ScanningThe reading of a document into the fax memory or into
the computer in order to send it, copy it or edit it.
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							60Philips · Laserfax 5120 · 5125 · 5135
ENSender Identificati
on (= Header)
The telephone number and name of the sender as well as
the date and time of the fax  transmission appear in the
upper margin of each received fax.
Sending to Multiple Recipients (= Broadcast-
ing)
With this function, you can se nd a fax message to multiple
recipients.
Telephone number suppression (CLIR)If you call a subscriber, your number appears on the dis-
play of the person whom you are calling. You can switch
off this function and suppres s your number (Caller Line
identification Restriction, CLIR).
Time StampThe exact date and time of receipt appear in the page
header of each received fax. A memory buffer guarantees
that exact data are issued ev en after a power loss. In this
way, you can verify exactly when a fax has reached you.
Tone Dialling (= Dual Tone Multi-Frequency)In many countries, tone dialling has replaced pulse dial-
ling, in which each number was sent as a corresponding
number of pulses. With tone  dialling, a specific tone is
assigned to each key (referred to as DTMF tones).
Toner Level MemoryYour device registers the extent of toner used for every
print-out and calculates the toner level of the toner car-
tridge on that basis. The toner  level is stored in each toner
cartridge. You can use different  toner cartridges as well as
display the respective toner  level of the toner cartridge.
Transfer SpeedCCITT/ITU has published inte rnational standards for the
transmission of data over te lephone lines. All short names
begin with V, so these are also referred to as V standards.
The most important transmission speeds for fax transmis-
sions are: V.17—7.200 to 14.400 bps, V.21—max. 300
bps, V.22—max. 1.200 bps,  V.22 bis—max. 2.400 bps,
V.27 ter—max. 4.800 bps, V.29—max. 9.600 bps, V.32
bis—max. 14.400 bps,  V.34—max. 33.600 bps
TWAIN(Tool Without an Interesting Name) With the TWAIN
scanner driver you can access the device and scan docu-
ments from any application which supports this standard. 
USBUniversal Serial Bus (computer port)
UTCCoordinated Universal Time (UTC) Coordinated Univer-
sal Time is the current standa rdised universal time used.
Starting from Greenwich in London (Zero Meridian), the
world is split into time zone s. These time zones are indi-
cated with a deviance from UTC (in hours) for instance
UTC+1 for Central European Time (CET)
Warm-Up PhaseNormally, the device is in the energy saving mode (see
Energy Saving Mode). In th e warm-up phase, the device
heats up the printing unit un til it has reached the necessary
operating temperature, after which the copy or fax can be
printed out.
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