Philips 273e3sb User Manual
Have a look at the manual Philips 273e3sb User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 619 Philips manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
39 ARGENTINA Company : See ASP-ARG Address : Azopardo 1480 (C1107ADZ) Cdad. de Buenos Aires Tel: 54 11 4103-4113 Email: [email protected] China TO GET WARRANTY SERVICE IN CHINA. Please contact Philips at: Consumer care number : 4008 800 008 E-mail address : philips_helpdesk@vavotelecom. com 7days: 8am - 6pm Pacific Australia: Company: AGOS NETWORK PTY LTD Address: 4/5 Dursley Road, Yenorra, NSW 2161, Australia Tel: 1300 360 386 Fax: +61-2-80808147 Email: [email protected] Ser vice hours: Mon.~Fri. 8:00am-7:30pm New Zealand: Company: Visual Group Ltd. Address: 28 Walls Rd Penrose Auckland Phone: 0800 657447 Fax: 09 5809607 E-mail: [email protected] Ser vice Hours: Mon.~Fri. 8:30am~5:30pm Asia Hong Kong: Company: Smar t Pixels Technology Ltd. Address: 9/F Wilson Logistics Center 24-28 Kung Kip Street Kwai Chung, N.T., Hong Kong. Tel: +852 2619 9639 Fax: +852 2148 3123 E-mail: ser vice@smar tpixels.com.hk Ser vice hours: Mon. To Fri.: 9:00am–6:00pm, Sat.:9:00am–1:00pm Macau: Company: Smar t Pixels Technology Ltd. Address: RUA DO PE. ANT ROLIZ NO.2H R/C + SL(A) HONG FOK KOK, MACAU 澳門羅神父街鴻福閣二號H舖 Tel: (853)-0800-987 Fax: (853)-2855-2228 E-mail: ser vice@smar tpixels.com.hk Ser vice hours: Mon. To Fri.: 9:00am–6:00pm, Sat.: 9:00am–1:00pm India: Company: REDINGTON INDIA LTD Address: SPL Guindy House, 95 Mount Road, Chennai 600032, India Tel: 1 800 425 6396 E-mail: tralser [email protected] Ser vice hours: Mon.~Fri. 9:00AM~5:30PM; SMS ‘PHILIPS’ to 56677 Indonesia: Company: PT. Gadingsari elektronika Prima Address: Kompleks Pinang 8, Jl. Ciputat raya No. 8F, Pondok Pinang. Jakar ta Tel: 62 21 75909053, 75909056, 7511530 Fax: 62 21 7510982 E-mail: [email protected] Ser vice hours: Mon.~Fri. 8:30am~4:30pm; Sat. 8:30am~2:00pm Coverage: Jakar ta, Bekasi, Krawang, Bogor, Depok, Tangerang, Serpong, Serang Additional ser vice points: 1. ASC MEDAN Address: JL.Kakap No.32G, Medan Phone: 62 61 4538920 Coverage: Medan, Aceh, Pematang Siantar, Pakanbaru, Padang 2. ASC YOGYA Address: Jl.Pembela Tanah Air No.15,Yogyakar ta Phone: 62 274 564791 Coverage: Yogyakar ta, Solo, Semarang, Magelang 6. Customer care and warranty
40 3. ASC SURABAYA Address: HI-TECH Mall Lt.2 ,Blok C1-.12A Jl.Kusuma Bangsa 116-118, Surabaya Phone: 62 31 5353573 Coverage: Surabaya, Malang, Pasuruan, Bojonegoro, Kediri, Gersik 4. ASC BALI Address: Jl.Pulau Nusa Penida No.28 Denpasar- Bali Phone: 62 813 31821822 Coverage: Denpasar, Kuta, Nusa Dua, Gianyar, Bedugul 5. ASC BANDUNG Address: Segitiga Mas Kosambi Blok G-9 Jl.Jend A.Yani ,Bandung Phone: 62 22 7237009 Coverage: Bandung, Cirebon, Ciamis, Sukabumi South Korea: Company: PCS One Korea Ltd. Address: 112-2, Banpo-dong, Seocho-ku, Seoul, 137-040, Korea Call Center Tel: 080-600-6600 Tel: 82 2 591 1528 Fax: 82 2 595 9688 E-mail: [email protected] Ser vice hours: Mon.~Fri. 9:00AM~ 6:00PM; Sat. 9:00AM~1:00PM Malaysia: Company: After Market Solutions (CE) Sdn Bhd Address: Lot 6. Jalan 225/51A, 46100 Petaling Jaya, Selangor DE, Malaysia. Phone: 603 7953 3370 Philips Info Line: 1-800-880-180 Fax: 603 7953 3338 E-mail: [email protected] Ser vice Hours: Mon.~Fri. 8:15am~5:15pm; Sat. 9:00am~1:00pm Pakistan: Philips Consumer Ser vice Address: Mubarak manzil, 39, Garden Road, Saddar, Karachi-74400 Tel: (9221) 2737411-16 Fax: (9221) 2721167 E-mail: [email protected] Ser vice hours: Mon.~Sat. 09:30am~1:00pm & 2:00pm~5:30pm Philippines: Company: Glee Electronics, Inc. Address: Unit 1103-1104 11F The Taipan Place Bldg. F. Or tigas Center Pasig City Tel: (02) 633-4533 to 34 / (02) 637-6559 to 60 Fax: (02) 6334563 E-mail: [email protected] Ser vice hours: Mon.~Fri. 8:00am~6:00pm Singapore: Company: Philips Electronics Singapore Pte Ltd (Philips Consumer Care Center) Address: 620A Lorong 1 Toa Payoh, TP4 Building Level 1, Singapore 319762 Tel: (65) 6882 3999 Fax: (65) 62508037 E-mail: [email protected] Ser vice hours: Mon.~Fri. 9:00am~6:00pm; Sat. 9:00am~1:00pm Taiwan: Company: FETEC .CO Address: No.499, Ciwen Rd., Taoyuan City, Taoyuan County 330, Taiwan Consumer Care: 0800-231-099 Tel: (03)3169920 Fax: (03)3169930 E-mail: [email protected] Ser vice hours: Mon.~Fri. 8:30am~7:00pm Thailand: Company: Axis Computer System Co., Ltd. Address: 1421 Soi Lardprao 94, Srivara Town In Town Soi 3 Road, Wangthonglang, Bangkok 10310 Thailand Tel: (662) 934-5498 Fax: (662) 934-5499 E-mail: [email protected] Ser vice Hours: Mon.~Fri. 08:30am~05:30pm 6. Customer care and warranty
41 Vietnam: 1. Ho Chi Minh City : Company: FPT Ser vice Informatic Company Ltd. - Ho Chi Minh City Branch Address: 207/4 Nguyen Van Thu Street, District 1, HCM City Tel: +84 8 38248007 Fax: +84 8 38248010 E-mail: [email protected] Ser vice hours: Mon. To Fri.: 8:00am–12:00am, 1:30pm–5:30pm; Sat.: 8:00am-12:00am 2. Danang City : Company: FPT Ser vice Informatic Company Ltd. - Da nang Office Address: 336 Le Duan Street - Thanh Khe District - Đa Nang City Tel: 05113.562666; Fax: 05113.562662 Tel: +84 511 3562666 Fax: +84 511 3562662 E-mail: [email protected] Ser vice hours: Mon. To Fri.: 8:00am-12:00am, 1:30pm–5:30pm; Sat.: 8:00am-12:00am 3. Can tho Province : Company: FPT Ser vice Informatic Company Ltd. - Can Tho Office Address: 71/4 Tran Phu Street, Ninh Kieu District, Can tho City Tel: +84 5113.562666 Fax: +84 5113.562662 E-mail: [email protected] Ser vice hours: Mon. To Fri.: 8:00am-12:00am, 1:30pm-5:30pm; Sat.: 8:00am-12:00am Africa South Africa: Company name: Sylvara Technologies Pty Ltd Address: Ho Address Palm Springs Centre Christoffel Road Van Riebeeck Park Kempton Park, South Africa Tel: +27878084456 Fax: +2711 391 1060 E-mail: customercare@philipssuppor t.co.za Ser vice hours: Mon.~ Fri. 08:00am~05:00pm Middle East United Arab Emirates: Company: AL SHAHD COMPUTER L.L.C Address: P.O.BOX: 29024, DUBAI, UNITED ARAB EMIRATES TEL: 00971 4 2276525 FAX: 00971 4 2276242 E-mail: [email protected] Ser vice hours: Sat.~Thur. 9:00am~1:00pm & 4:00pm- 8:00pm Israel: Company: Eastronics LTD Address: 13 Rozanis St. P.O.B. 39300, Tel Aviv 61392 Israel Tel: 1-800-567000 call free in Israel; (972-50- 8353722 after ser vice hours until 20:00) Fax: 972-3-6458759 E-mail: [email protected] Ser vice hours: Sun.~Thurs. 08:00 - 18:00 6. Customer care and warranty
42 Your Philips F1rst Choice Warranty(USA) Thank you for purchasing this Philips monitor. A l l P h i l i p s m o n i t o r s a r e d e s i g n e d a n d manufactured to high standards and deliver high- quality perfor mance , ease of use and ease of installation. Should you encounter any difficulties while installing or using this product, please contact Philips directly to benefit from your Philips F1rst Choice Warranty. This three-year ser vice warranty entitles you to a swap model on-site within 48 hours of your call being received within the first year of purchase. If you have any problems with your monitor within the second or third year of purchase, we will repair it after it has been sent to the ser vice provider at your expense and returned to you within five working days, free of charge. LIMITED WARRANTY (Computer Monitor) Click here to access the Warranty Registration Card. Three Years Free Labor / Three Years Free Ser vice on Par ts / One Year Exchange* * P r o d u c t w i l l b e e x c h a n g e d w i t h a n e w o r renewed to original specifications unit within two business days for the first year. This product must be shipped in at your expense for ser vice during years two and three. WHO IS COVERED? You must have proof of purchase to receive w a r r a n t y s e r v i c e . A s a l e s r e c e i p t o r o t h e r d o c u m e n t s h o w i n g t h a t yo u p u r c h a s e d t h e product is considered proof of purchase. Attach it to this owner's manual and keep both nearby. WHAT IS COVERED? Warranty coverage begins the day you buy your product. For three years thereafter, all par ts will be repaired or replaced, and labor is free. After three years from the day of purchase, you pay for the replacement or repair of all par ts, and for all labor charges. All par ts, including repaired and replaced par ts, are covered only for the original warranty period. W h e n t h e w a r r a n t y o n t h e o r i g i n a l p r o d u c t expires, the warranty on all replaced and repaired products and par ts also expires. WHAT IS EXCLUDED? Your warranty does not cover : Labor char ges for installation or setup of the product, adjustment of customer controls on the product, and installation or repair of antenna systems outside of the product. product repair and/or par t replacement because of misuse, accident, unauthorized repair or other cause not within the control of Philips. reception problems caused by signal conditions or cable or antenna systems outside the unit. a product that requires modification or adaptation to enable it to oper ate in any countr y other t h a n t h e c o u n t r y fo r w h i c h i t w a s d e s i g n e d , manufactured, approved and/or author ized, or repair of products damaged by these modifications. incidental or consequential damages resulting from the product. (Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. This includes, but is not limited to, prerecorded material, whether copyrighted or not copyrighted.) the model or production number on the product has been altered, deleted, removed or made illegible. Where IS SERVICE AVAILABLE? Warranty ser vice is available in all countries where the product is officially distributed by Philips. In countries where Philips does not distribute the product, the local Philips ser vice organization will attempt to provide ser vice (although there may be a delay if the appropr iate spare par ts and technical manual(s) are not readily available). Where CAN I GET MORE INFORMATION? 6. Customer care and warranty
43 F o r m o r e i n f o r m a t i o n , c o n t a c t t h e P h i l i p s Customer Care Center by calling (877) 835-1838 (U.S.A. customers only) or (919) 573-7855. Before Requesting Ser vice... P l e a s e c h e c k y o u r o w n e r ' s m a n u a l b e f o r e requesting ser vice . Adjustments of the controls discussed there may save you a ser vice call. TO G E T WA R R A N T Y S E R V I C E I N U . S . A . , PUERTO RICO OR U.S. VIRGIN ISLANDS... Contact the Philips Customer Care Center phone number listed below for product assistance and procedures for ser vicing: Philips Customer Care Center (877) 835-1838 or (919) 573-7855 (In U.S.A., Puer to Rico and U.S. Virgin Islands, all implied warranties, including implied warranties of merchantability and fitness for a par ticular purpose, are limited in duration to the duration of this express warranty. But, because some states do not allow limitations on how long an implied warranty may last, this limitation may not apply to you.) TO GET WARRANTY SERVICE IN CANADA... Please contact Philips at: (800) 479-6696 Four year s free par ts and Four year s free labor will be provided at Philips Canada depot or any one of its authorized ser vice centers. (In Canada, this warranty is given in lieu of all other warranties. No other warranties are expressed or implied, including any implied war r anties of merchantability or fitness for a par ticular purpose. Philips is not liable under any circumstances for any direct, indirect, special, incidental or consequential damages, howsoever incurred, even if notified of the possibility of such damages.) REMEMBER... Please record the model and serial numbers found on the product below. MODEL # ______________________________ SERIAL # _______________________________ This warranty gives you specific legal rights. You may have other r ights which var y from state/ province to state/province. Before contacting Philips, please prepare the following details so we can solve your problem quickly. . Philips type number . Philips serial number . Pu r c h as e da te ( c o py o f pu r c h as e m ay be required) . PC environment Processor : o CPU and Graphic card name and driver version o Operating system o Application being used . Other cards installed Having the following information available will also help speed up the process: . Your proof of purchase indicating: date of purchase, dealer name, model and product serial number. . The full address to which the swap model should be delivered. Just a phone call away P h i l i p s ’ c u s t o m e r h e l p d e s k s a r e l o c a t e d wor ldwide. Within the Canada you can contact Philips customer care Monday-Friday from 9:00 AM-6:00 PM Eastern Time (ET). For more infor mation on this and more great Philips products visit our website at: Website: http://www.philips.com Your International Guarantee Dear Customer, Thank you for purchasing this Philips product which has been designed and manufactured to the highest quality standards. 6. Customer care and warranty
44 If, unfor tunately, something should go wrong with this product Philips guar antees free of char ge labor and replacement par ts irrespective of the countr y where it is repaired during a period of 12 months from date of purchase. This international P h i l i p s g u a r a n t e e c o m p l e m e n t s t h e e x i s t i n g national guarantee obligations to you of dealer s and Philips in the countr y of purchase and does not affect your statutor y rights as a customer. T h e P h i l i p s g u a r a n t e e a p p l i e s p r ov i d e d t h e product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer's name and model and production number of the product. The Philips guarantee may not apply if: • the documents have been altered in any way or made illegible; • the model or production number on the product has been altered, deleted, removed or made illegible; • r e p a i r s o r p r o d u c t m o d i f i c a t i o n s a n d alterations have been executed by unauthorized ser vice organizations or persons; • damage is caused by accidents including but not limited to lightning, water or fire, misuse or neglect. Please note that the product is not defective u n d e r t h i s g u a r a n t e e i n t h e c a s e w h e r e modifications become necessar y in order for the product to comply with local or national technical standards which apply in countr ies for which the product was not originally designed and/or manufactured. Therefore always check whether a product can be used in a specific countr y. I n c a s e yo u r P h i l i p s p r o d u c t i s n o t wo r k i n g cor rectly or is defective , please contact your Philips dealer. In the event you require ser vice whilst in another countr y a dealer address can be given to you by the Philips Consumer Help Desk in that countr y, the telephone and fax number of which can be found in the relevant par t of this booklet. In order to avoid unnecessar y inconvenience , we advise you to read the operating instructions carefully before contacting your dealer. If you have questions which your dealer cannot answer or any related question please contact the Philips Consumer Information Centers or via: Website: http://www.philips.com 6. Customer care and warranty
45 7.1 Troubleshooting This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer ser vice representative. Common Problems No Picture (Power LED not lit) • Make sure the power cord is plugged into the power outlet and into the back of the monitor. • First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position. No Picture (Power LED is White) • Make sure the computer is turned on. • Make sure the signal cable is properly connected to your computer. • make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable. • The Energy Saving feature may be activated Screen says • Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Star t Guide). • Check to see if the monitor cable has bent pins. • Make sure the computer is turned on. AUTO button doesn't function • The auto function is applicable only in VGA- Analog mode. If the result is not satisfactor y, you can do manual adjustments via the OSD menu. Note The Auto Function is not applicable in DVI-Digital mode as it is not necessar y. Visible signs of smoke or sparks • Do not perform any troubleshooting steps • Disconnect the monitor from mains power source immediately for safety • Contact with Philips customer ser vice representative immediately. Imaging Problems Image is not centered • Adjust the image position using the “Auto” function in OSD Main Controls. • Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Image vibrates on the screen • Check that the signal cable is properly securely connected to the graphics board or PC . Vertical flicker appears • Adjust the image using the “Auto” function in OSD Main Controls. • Eliminate the ver tical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode. 7. Troubleshooting & FAQs 7. Troubleshooting & FAQs
46 Horizontal flicker appears • Adjust the image using the “Auto” function in OSD Main Controls. • Eliminate the ver tical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Image appears blurred, indistinct or too dark • Adjust the contrast and brightness on On-Screen Display. An "after-image", "burn-in" or "ghost image" remains after the power has been turned off. • Uninterrupted display of still or static images over an extended period may cause " burn in", also known as "after-imaging " or "ghost imaging", on your screen. "Burn-in", "after- imaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "after-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off. • Always activate a moving screen saver program when you leave your monitor unattended. • Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content. • Severe” burn-in” or “after-image” or “ghost image” symptoms will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty. Image appears distorted. Text is fuzzy or blurred. • Set the PC’s display resolution to the same mode as monitor’s recommended screen native resolution. Green, red, blue, dark, and white dots appears on the screen • The remaining dots are normal characteristic of the liquid cr ystal used in today’s technology, Please refer the pixel policy for more detail. The "power on" light is too strong and is disturbing • You can adjust “power on” light using the power LED Setup in OSD main Controls. For fur ther assistance, refer to the Consumer Information Centers list and contact Philips customer ser vice representative. 7. Troubleshooting & FAQs
47
7.2 SmartControl Lite FAQs
Q1. I change the monitor on a PC to a
different one and the SmartControl
Lite becomes un-usable, what do I
do?
Ans.: Restar t your PC and see if Smar tControl
Lite can work. Otherwise, you will
need to remove and re-install Smar tControl
Lite to ensure proper driver is installed.
Q2. The SmartControl Lite functions
worked well before, but it does not work
anymore, what can I do?
Ans.: If the following actions were executed,
the monitor driver may need to be
re-installed.
• Changed video graphic adapter to another
one
• Updated video driver
• Activities on OS, such as ser vice pack or
patch
• Run Windows Update and updated
monitor and/or video driver
• Windows was booted with the monitor
power off or disconnected.
To find out, please right click My
Computer and click on Proper ties-
>Hardware-> Device Manager.
If you see "Plug and Play Monitor"
shows under Monitor, then you need to
re-install. Simply remove Smar tControl
Lite and re-install it.
Q3. After installing SmartControl Lite,
when clicking on SmartControl Lite
tab, nothing shows up after a while or a
failure message shows, what happened?
Ans.: It might be your graphic adaptor is not
compatible with the Smar tControl
Lite. If your graphic adaptor is one
of the above mentioned brands, tr y to
download the most updated graphic adaptor
driver from corresponding companies’ web
site.
Install the driver. Remove Smar tControl
Lite, and re-install it once more.
If it is still not working, we are sorr y that
the graphic adaptor is not suppor ted. Please
visit Philips website and check if an updated
Smar tControl Lite driver is available.
Q4. When I click on Product Information,
only partial information is shown, what
happened?
Ans.: It might be your graphic card adaptor driver
is not the most updated version which fully
suppor ting DDC/CI interface. Please tr y to
download the most updated graphic
adaptor driver from corresponding
companies’ web site. Install the driver.
Remove Smar tControl Lite and
re-install it once more.
Q5. I forgot my PIN for Theft Deterrence
Function. What can I do?
Ans.: Philips Ser vice center has a right to ask for
legitimate identification and authorization, in
order to establish ownership of the monitor.
Please note that the anti-theft deterrence
function is provided as a convenient
free option. Managing PIN numbers is the
sole responsibility of the individual user or
the organization who sets it.
In case the PIN number is forgotten, Philips
ser vice center can re-set it for you at a
nominal charge after verification of
ownership. Please note that this activity is
not covered by standard warranty terms
7. Troubleshooting & FAQs
48
7.3 General FAQs
Q1: When I install my monitor what should I
do if the screen shows 'Cannot display this
video mode'?
Ans.: Recommended resolution for this monitor :
1920 x 1080 @60Hz.
• Unplug all cables, then connect your PC to
the monitor that you used previously.
• In the Windows Star t Menu, select Settings/
Control Panel. In the Control Panel Window,
select the Display icon. Inside the Display
Control Panel, select the 'Settings' tab.
Under the setting tab, in box labeled
'desktop area', move the sidebar to
1920 x 1080 pixels
• Open 'Advanced Proper ties' and set the
Refresh Rate to 60Hz, then click OK.
• Restar t your computer and repeat step
2 and 3 to verify that your PC is set at
1920 x 1080 @60Hz.
• Shut down your computer, disconnect your
old monitor and reconnect your Philips
LCD monitor.
• Turn on your monitor and then turn on
your PC .
Q2: What is the recommended refresh
rate for LCD monitor?
Ans.: Recommended refresh rate in LCD
monitors is 60Hz, In case of any disturbance
on screen, you can set it up to 75Hz to see
if that removes the disturbance.
Q3: What are the .inf and .icm files on the
CD-ROM? How do I install the drivers
(.inf and .icm)?
Ans.: These are the driver files for your monitor.
Follow the instructions in your user manual
to install the drivers. Your computer may
ask you for monitor drivers (.inf and .icm
files) or a driver disk when you first install
your monitor. Follow the instructions to
inser t the ( companion CD-ROM) included
in this package. Monitor drivers (.inf and .icm
files) will be installed automatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and monitor
together determine the available resolutions.
You can select the desired resolution under
Windows® Control Panel with the "Display
proper ties".
Q5: What if I get lost when I am making
monitor adjustments via OSD?
Ans.: Simply press the OK button, then select
'Reset' to recall all of the original factor y
settings.
Q6: Is the LCD screen resistant to scratches?
Ans.: In general it is recommended that the panel
surface is not subjected to excessive shocks
and is protected from sharp or blunt
objects. When handling the monitor, make
sure that there is no pressure or force
applied to the panel surface side. This may
affect your warranty conditions.
Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft cloth.
For extensive cleaning, please use isopropyl
alcohol. Do not use other solvents such as
ethyl alcohol, ethanol, acetone, hexane, etc.
7. Troubleshooting & FAQs