Pcs Phone Samsung I500 User Guide

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Settings Chart
Notes:
1.
To recover any changed settings, the user must perform a HotSync 
after making custom changes. Then perform a HotSync where 
HotSync manager is set to 
Handheld overwrites desktop.
2.If Data is lost or hard reset is performed, the user must perform a 
HotSync with the HotSync manager set to recover settings.
*This setting is not saved in the Palm file when a HotSync is performed, 
but is saved in the native phone setting.
Soft ResetHard ResetHotSync
Speed Dialno change Cleared Recovered
Vo i c e  D i a lno change Cleared Not Supported
Vo i c e  M e m ono change no change Not Supported
Application Buttons 
(PDA)no change Set back to 
defaultRecovered
Application Buttons 
(Phone)no change Set back to 
defaultRecovered
Contrast/Brightnessno change Set back to 
defaultNot Supported
Bookmarksno change Cleared Recovered
General Preferencesno change Set back to 
defaultRecovered
Network Panelno change no change Not Supported
Phone Ringer Type 
Settingno change no change * Not Supported
Address Bookno change Cleared Recovered 
						

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Common Problems
This guide contains common solutions to problems that may arise when 
operating your i500. Please look over the following list of solutions before 
calling PCS Customer Solutions. 
HotSync
Question: I occasionally see an error message when HotSync starts up 
that says that Com port X is not available or the Com port setting changes 
when I plug the i500s USB port into my system.
Answer: There are additional USB drivers that were installed when you 
went through the setup from the i500 distribution CD for the Samsung 
USB Composite Device and the Samsung CDMA modem. These drivers 
are not actually used during HotSync operations. As with all USB TAPI 
Com port drivers, the Com number being used will change if you plug 
the cable into a different physical USB port on many systems and laptops. 
Additionally, if you have other Palm OS
® serial devices, or Palm OS 
devices with USB-to-Serial converters like the Samsung SPH-i500 or the 
Palm
TM USB Connect device, you must maintain Local Serial checked 
in order to sync these devices. The i500 is a native mode USB device; you 
MUST have 
Local USB checked to avoid problems during HotSync 
operations. We recommend that you leave the 
Local Serial entry 
UNCHECKED, unless you are actively syncing one of your other devices. If 
you see any error messages regarding Com port availability from 
HotSync, just hit the 
OK button. As long as the Local USB setting is 
checked, you will HotSync without problem.
Question: Can I HotSync numerous devices to one user?
Answer: You should not synchronize multiple devices unless they are 
the exact same hardware device. (This is especially true with PDA/
Cellular handset hybrids.) The best way would be to beam your Address 
Book, Memo Pad, Todo lists, etc from the old handset to the i500. Install 
the Palm OS applications one at a time. That way, if there is a problem, it 
can be narrowed down quickly to the correct device or profile. 
						

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Question: I cannot perform a HotSync operation with Palm Desktop 
version 4.0 installed?
Answer: PalmTM Desktop 4.0 was only released a short time before being 
upgraded to version 4.1. You MUST use Palm Desktop ver 4.1 with the 
i500. This software fixed numerous issues. You can download the 
software from 
http://www.palm.net  or install from the distribution CD. 
To install the Palm Desktop 4.1 software:
1.Close any HotSync or Palm Desktop Software currently running on 
the system.
2.Download the software from http://www.palm.net or install from the 
distribution CD.
3.After the software download is complete, install the software on to 
your system.
Question: Can I sync my existing backup from my old Palm OS® device 
to my SPH-i500?
Answer: NO! Due to the integration of the cellular handset into the 
i500s Palm OS implementation, some of the system files that are synced 
during a HotSync operation are unique to the i500. Dropping a backup 
from ANY other Palm OS device may cause network/serial connectivity 
and other features to stop working properly, or may result in a 
permanent Fatal Error every time you power on the handset until you 
do a hard reset. If you have an existing Palm Powered
TM device, simply 
beam address book, datebook and other data to the i500. When doing an 
initial HotSync
®, create a NEW user name for the i500. You will then 
need to use the Palm Install tool or your other applications install 
programs to finish setting up your i500.
Question: Can I use my existing email client on my SPH-i500?
Answer: Maybe… Existing email clients like Eudora and MultiMail Pro 
have been tested and they work properly on the i500. A problem MAY exist 
if you are having to dial into a corporate network for security reasons. 
The configuration of the PCSs Vision network precludes dialing a 
discrete phone number for data access: you must instead dial into the 
Vision network to access mail servers or any other Internet resources. 
Many corporate networks require you to dial into a secure access device  
						

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for access to their mail servers. If this is the case, you may not be able to 
access your email. Sprint has personal and enterprise editions of their 
Business Connection software, which provides a client that will allow you 
to access your MS-Outlook (and some other email clients) directly from 
your i500. Information and downloads of these clients are available on 
the Sprint website at 
http://www.sprintpcs.com. If you dont have any of 
the aforementioned security issues with the network youre trying to 
access, simply follow the directions that come with whatever email 
application you want to use. Typically you will need the mail server’s 
complete Internet hostname or IP address, whether access is setup for 
POP3 or IMAP protocol for remote access, and your username/password 
for the mail server to set up the application, all of which your email 
administrator can provide for you.
Question: How can I do a HotSync modem sync with my i500?
Answer: Due to the design of the PCS Vision network, you CANNOT do a 
modem sync. However, if your system is on the Internet, you can, instead 
do a Network sync. Please see “Performing a HotSync Operation via a 
Network” on page 156 of the Online User Manual for instructions on how 
to set up a network sync.
Question: Can I do a LAN or Network sync with my SPH-i500?
Answer: Yes, please see “Performing a HotSync Operation via a 
Network” on page 151 of the Online User Manual for instructions on how 
to set up a LAN or network sync.
Question: I cannot perform a HotSync operation when I press the 
HotSync button on the Desktop Holder?
Answer: Performing a HotSync operation by pressing the button on the 
Desktop Holder requires power from the Travel Charger. The Travel 
Charger plugs into the side Desktop Holder. Make sure that the Travel 
Charger is plugged into a wall outlet and then connected to the Desktop 
Holder. A HotSync operation can still be performed from the device using 
the HotSync screen.  
						

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To perform a HotSync with the device and Desktop Holder with no Travel 
Charger power connected:
1.Place the device into the Desktop Holder.
2.Tap   to view the Applications menu.
3.Tap the HotSync icon   .
4.Make sure that Cradle/Cable is listed and tap   to perform the 
HotSync operation.
Question: I have connected all cables, supplied power to the Desktop 
Holder using the Travel Charger, and installed the required software, but 
I cannot perform a HotSync?
Answer: If you plug your cradle into different physical USB ports or use 
dock/undocked configurations, your system could install a different 
instance of the i500 drivers on a different COM port. The COM port setting 
will change based on the dock/undocked configuration. Click on the 
HotSync icon in the System Tray and select 
Setup. Select the Local tab 
and click on the drop down arrow next to Serial Port to select the 
desired COM port. Make sure that you have 
Local USB selected in the 
HotSync control panel as the type of connection and that 
Local Serial is 
not checked. The cable connects to your computer as a USB cable. 
To check your connection:
1.Right click on the HotSync manager icon in the tool bar.
2.If not selected, click on Local USB.
3.Try the HotSync operation again.
Question: When I perform a HotSync operation, none of my Microsoft 
Outlook information is included?
Answer: If you want to synchronize Contacts, To-Do-Lists, Memos and 
DateBook items between Microsoft Outlook and your i500, you must 
install the PocketMirror software. Click the Install PocketMirror button to 
start installing PocketMirror and follow the on screen instructions. Once 
the software is installed, perform the HotSync operation again. 
						

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Question: I have PocketMirror installed, but I still cannot get my 
Microsoft Outlook information to HotSync?
Answer: Open Microsoft Outlook, click on the View drop down menu, 
and select 
Folder List. Locate and click on the PocketMirror folder. 
Delete the contents in this folder and then perform the HotSync operation 
again.
Fatal Errors
Question: I am receiving “Fatal Errors” when using the i500?
Answer: When you receive a fatal error message, it can sometimes be 
caused by information copied during a HotSync or other applications not 
operating correctly. To fix this problem, create a new user profile and 
perform a HotSync
® operation. To create a new user profile:
1.Perform a hard reset (for more information on performing a hard 
reset, see the i500 Online Guide) and place the i500 into the cradle.
2.Launch the PalmTM Desktop application on the desktop/laptop 
computer.
3.Click on Tools and select Users.
4.Click the New button and enter a name for the user. 
5.Click OK exit the User screen.
6.Press the HotSync button on the cradle.
7.Select the new user profile in the HotSync dialog box.
8.Add one application at a time from the old profile to determine if one 
is corrupted. 
						

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USB Problems
Question: I occasionally see an error message when HotSync starts up 
that says that Com port X is not available or the Com port setting changes 
when I plug the i500s USB port into my system.
Answer: There are additional USB drivers that were installed when you 
went through the setup from the i500 distribution CD for the Samsung 
USB Composite Device and the Samsung CDMA modem. These drivers 
are not actually used during HotSync operations. As with all USB TAPI 
Com port drivers, the Com number being used will change if you plug 
the cable into a different physical USB port on many systems and laptops. 
Additionally, if you have other Palm OS
® serial devices, or Palm OS 
devices with USB-to-Serial converters like the Samsung SPH-i500 or the 
Palm
TM USB Connect device, you must maintain Local Serial checked 
in order to sync these devices. The i500 is a native mode USB device; you 
MUST have 
Local USB checked to avoid problems during HotSync 
operations. We recommend that you leave the 
Local Serial entry 
UNCHECKED, unless you are actively syncing one of your other devices. If 
you see any error messages regarding Com port availability from 
HotSync, just hit the 
OK button. As long as the Local USB setting is 
checked, you will HotSync without problem.
Question: Why is the computer asking for USB drivers when I plug in the 
USB interface cable?
Answer: The cable cannot be plugged in the computer before the drivers 
are installed using the Installation CD that came with your phone. DO 
NOT ATTEMPT to install the drivers using the Windows Hardware 
Manager. Unplug the cable from the computer. Perform the driver 
installation procedure to install the drivers and then plug the cable back 
in to the computer. 
						

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Question: I plugged in my USB cable while Windows was booting up and 
I cannot perform a HotSync?
Answer: If the cable was plugged in while Windows was booting up, 
there is a chance that the USB bus was being scanned before the cable 
was connected. Later on when the bus was scanned again, it noticed that 
the new device was present and added it to the list of devices. This may 
cause unreliable results or behavior. Unplug the cable and reboot the 
system. Wait until the system is done booting and then plug in the cable. 
The cable can be unplugged or plugged in at anytime when the system is 
active.
Resetting the i500
Question: How do I perform a soft reset on my i500?
Note: When you perform a Soft Reset, no stored data is lost.
Answer: Use the stylus briefly to press the reset button on the i500 
located on the bottom of the phone, next to the power/accessory interface 
connector. 
Question: How do I perform a hard reset?
Note: All data is lost when a hard reset is performed. The handset is reset to the factory settings. See Settings Chart on page 168.
Answer: To perform a hard reset:
1.Press and hold the phone button ( ) located on the side of the 
phone, then use the stylus reset tool (unscrew the stylus to access the 
reset tool) to press the reset button. 
2.Remove the stylus reset tool from the rest hole and wait for the 
PalmTM Screen to display, then release the phone button. An “Erase 
all data” screen is displayed confirming the hard reset. 
3.Press the up scroll key on the front of the phone to perform the 
hard reset. 
						

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Operating Systems
Question: Can I set up new entries or modify the existing entry in the 
Palm OS® Network Panel?
Answer: NO! Access to the Internet is via the PCS Vision network; the 
setup/configuration in the PCS Network Panel entry should not be 
modified in any way, or else you may no longer be able to access the 
network. Please note that if you change your Vision password on the 
Sprint Website, the password in the Network Panel is automatically 
updated wirelessly! Unlike previous Palm OS devices, any devices enabled 
on the PCS Vision network cannot dial out through the network, so 
although it is physically possible to set up a different network connection 
on the device, you will not be able to access it.
Question: Can I use this with my Macintosh computer?
Answer: The i500 is not supported for use with Macintosh computers.
Question: Does this work with Windows 95, 98, XP, or 2000?
Answer: Yes. Make sure that PalmTM OS version 4.1 is installed. Prior 
versions of the Palm desktop will not operate correctly with the platforms.
Question: I get an error message about not having the proper rights to 
perform this function when using Windows XP or 2000?
Answer: In Windows XP and 2000 you must have “Standard User 
Rights.” If you are working on a network, please see your IT department 
or consult the Microsoft documentation for more information.  
						

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Question: I am having problems when trying to install a USB device or a 
USB device is not recognized.
Answer: Depending on the Windows version being used, you may or 
may not see a window display when you plug in the USB interface cord. If 
the USB cradle was plugged in before the drivers were installed, you must 
remove the incorrect driver. To make sure that there are no problems, 
you must look at the system devices to make sure that there are no 
devices that are conflicting with on another. To check, follow the steps 
listed below:
1.Click on Start/Settings/Control Panel.
2.Double click on the System icon.
3.Click on the Devices tab.
4.Review the Universal Serial Bus controllers list and look for any 
yellow exclamation point icons. These icons indicate that Windows is 
having a problem with the device.
5.If you find a device that is not responding correctly, click on the entry 
and press the 
Delete key.
6.Close the System dialog box and reboot if necessary.
Question: My phone is constantly locking up or getting fatal errors. 
What should I do?
Answer: You need to make a copy of your backup folder and perform a 
hard reset on your phone. To perform the operation:
1.Double click on your MY COMPUTER icon. Click on C Drive/
Program Files/PalmTM folder.
2.Right click on the Backup folder and select Copy. Paste the folder to 
the desktop.
3.Return to C:\Program Files\Palm\Backup. Right click and select 
Select All. Press the Delete key. Confirm the delete by 
pressing 
Enter.
4.(THIS STEP WILL ERASE ALL DATA ON THE PHONE, make sure that 
the Backup folder was copied correctly in the steps above). Perform a 
hard reset on the phone by pressing the phone button and then 
pressing the end of the stylus in the reset hole located on the bottom 
of the phone. Release the reset pin and then the contrast button. 
Press the navigation key up to select 
Ye s.