Pcs Phone Samsung I500 User Guide

							Section 2: Understanding Your Phone
2Q: HotSync Operations 158

Both your company’s network system and its remote access server 
support TCP/IP. (Your system administrator has this information.)

You have a remote access account. (If you don’t have an account, 
consult your system administrator.)
Everything you need to connect to your company’s dial-in server 
(network modem) is included with Palm
TM Desktop software and your 
phone software. You need to activate the feature, however, on both Palm 
Desktop software and your phone.
Performing a Network HotSync Operation
1.
Click the HotSync Manager icon in the Windows task bar to open the 
HotSync Manager.
2.From the HotSync Manager menu, click Network.
3.From the HotSync Manager menu, click Setup.
4.Click the Network tab. Click on the user name to select. A check 
mark is placed next to the user name.
5.Click OK.
6.Perform a HotSync operation as normal.
Note: During the HotSync operation, the desktop computer network 
information is stored on your phone. With this information, your phone can 
locate the computer when performing a HotSync operation over the 
network.
Setting up your phone for Network HotSync
1.
Tap the Applications Launcher icon  .
2.Tap the HotSync icon  .
3.Tap the Menu Launcher icon .
4.Select Options and tap Modem Sync Prefs.
5.Tap Network.
6.Tap OK to exit.
Using File Link
The File Link feature allows you to import Address Book and Memo Pad 
information into your phone from a separate external file such as a 
company phone list. HotSync Manager stores the data in a separate  
						

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category in the PalmTM Desktop application and your phone. You can set 
the File Link feature to check for changes to the external file when you 
perform a HotSync operation. With File Link, you can import data stored 
in any of the following file formats:

Comma delimited (.csv).

Tab delimited (.tsv).

Memo Pad archive (.mpa).

Address Book archive (.aba).

Text (.txt).
For information on how to set up a file link, see the Palm Desktop 
online Help.
IR HotSync® Operations
Your phone is equipped with an infrared (IR) port that supports the 
IrCOMM implementation of the standards for infrared communication 
established by the Infrared Data Association (IrDA). This means that not 
only can you beam data to another Palm OS
® handheld that is equipped 
with an IR port, but you can also beam data to a cell phone and any 
other device that supports the IrCOMM implementation of the IrDA 
standards. Most importantly, you can use the IR port to perform HotSync 
operations. This is especially useful if you travel with an infrared-enabled 
laptop. You simply enable infrared communication on your laptop and 
handheld and follow the steps in “Performing an IR HotSync Operation” 
later in this section.
Preparing your computer for infrared communication
Before you can perform a HotSync operation using the IR port, the 
desktop computer must have the following requirements:

The computer must support the IrCOMM implementation of the IrDA 
standards.

The computer must have an enabled infrared port that is built into 
the computer, or an enabled infrared device attached to the 
computer.
Desktop computers are likely to require an infrared device attached to a 
physical COM port. Laptop computers are likely to have a built-in IR port, 
so no external device is necessary. Your computer must also have an  
						

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installed infrared driver. Check your computer’s documentation to learn 
if the computer supports infrared communication. If your desktop 
computer uses Microsoft
® Windows® 98, 2000, or XP, infrared 
communication is built into the operating system.
To check the ports used for infrared communication:
1.
In the Windows task bar, click Start, choose Settings, and then 
Control Panel.
2.Double-click Infrared.
3.Click the Options tab.
4.Select Enable infrared communication.
Note: The COM port displayed in the drop-down box is the port where your 
infrared device is attached. It should be different from any port used by the 
HotSync Manager.
5.Make a note of which port is listed as “providing application 
support.” You need this information to configure the HotSync 
Manager for infrared communication.
6.Deselect any other check boxes in the Options tab.
7.Click Apply and OK to exit.
Configuring HotSync Manager for infrared communication
Next, you need to go to the HotSync Manager and specify the simulated 
port used for infrared communication. To configure HotSync Manager 
for infrared communication:
1.Click the HotSync Manager icon in the Windows system tray.
2.Make sure Local is checked on the menu.
3.Select Setup.
4.Click the Local tab.
5.In the Serial Port drop-down box, select the COM port that was given 
as the simulated port in the “Options” tab of the Infrared Monitor.
6.Click OK. 
						

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Note: The HotSync Manager is now communicating with the simulated 
port defined for infrared communication. This means that you cannot use 
your cradle again until you reconfigure the HotSync Manager to 
communicate with the port defined for cradle synchronization.
Performing an IR HotSync® Operation
After you complete the steps to prepare for performing an IR HotSync 
operation, it is easy to perform the actual operation.
To perform an IR HotSync operation:
1.
Tap the Applications Launcher icon  .
2.Tap the HotSync icon  .
3.Tap Local.
4.Tap the drop down menu below the HotSync icon and select IR to a 
PC/Handheld
.
5.Position the IR port of your handheld within a couple of inches of 
the infrared port of your computer.
6.Tap the HotSync icon to start the IR HotSync operation.
Returning to cradle HotSync operations
1.
If needed, connect the cradle to a serial (COM) port of your 
computer.
2.Click the HotSync Manager icon in the Windows system tray.
3.Choose Setup, and then click Local.
4.Select the COM port where your cradle is connected.
5.Click OK. 
						

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Changing the Plugin Screen
The i500 installation CD comes with additional images that can be used 
to replace the analog clock image. Since the analog clock is stored in 
your phone’s memory, it can be re-installed by deleting the new image. 
To change the image:
1.On your desktop/laptop, click Start/PalmTM Desktop and select the 
Install Tool.
2. Click the Add button.
3. Navigate to c:\program files\samsung\sph-i500.
4. Select one of the following plug-in images and click Open.

GrLib_Calendar.prc - Installs the Calendar image.

GrLib_World Clock.prc - Installs the world clock image.
5. Perform a HotSync operation to copy the new image into your phone.
6. When the HotSync operation is completed, tap   from the phone 
main menu.
7. Select Options and tap Preferences.
8. Tap the Display button.
9. Tap the Screen button.
10. Tap the drop down arrow under Idle Screen and select 
Plugin: .
11. 
Tap Done to exit.
Re-installing the Analog Clock Idle Image
1.Tap .
2. Tap   and select Delete.
3. Tap to highlight GrLib.
6.Tap Delete. 
						

							Section 2: Understanding Your Phone
2R: Troubleshooting 163
Section 2R
Troubleshooting
In This Section

Resetting Your Handheld

Ti p s

Common Problems
his section contains helpful troubleshooting tips that allow you to 
diagnose and fix several common issues quickly and easily. If you 
are unable to fix the problem, please contact PCS Customer Solutions at 
1-888-211-4727.
T 
						

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2R: Troubleshooting 164
Troubleshooting
Before contacting PCS Customer Solutions, try the following:

Make sure that the battery is properly attached to your phone.

Make sure that the battery is fully charged.

Make sure that there is no visible physical damage to your phone or 
battery.

Make sure that the desktop holder is plugged in to a working 
receptacle.

Perform a soft or hard reset of the PCS Phone by using the stylus to 
press the reset button located on the bottom of your phone, next to 
the power/accessory interface connector.

If unable to HotSync, make sure that Local Serial is selected by right 
clicking the HotSync icon located in the menu bar.

If you still cannot perform a HotSync, make sure that the correct 
COM port is selected in the HotSync Setup. For more information, see 
Selecting HotSync Setup Options on page 155.

If you are using Windows 2000 or XP, make sure you have the proper 
user rights. You must have Standard User rights to install the i500 
software.
Resetting Your Handheld
Under normal circumstances, you will not have to use the reset button. 
On rare occasions, however your handheld may no longer respond to 
buttons or the screen. In this case, you need to perform a reset to get your 
handheld running again.
Performing a Soft Reset
A soft reset tells your handheld to stop what it is doing and start over 
again. All records and entries stored in your handheld computer are 
retained with a soft reset. After a soft reset, the main phone screen is 
displayed.
To perform a Soft Reset:

Unscrew the stylus and use the reset tool to gently press the reset 
button located in the bottom right corner of your handheld. 
						

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Performing a Hard Reset
A hard reset erases all records and entries stored in your handheld. Never 
perform a hard reset unless a soft reset does not solve the problem. To 
restore your data after a hard reset, you must perform a HotSync 
operation.
Note: You can restore any data previously synchronized with your computer during the next HotSync operation.
Note: With a hard reset, the current date and time are retained. Formats, 
Preferences, and other settings are restored to their factory default 
settings.
To perform a Hard Reset:
1.To perform a hard reset, unscrew the stylus and locate the reset tool. 
2.Press and hold the phone button   located on the right side of your 
phone, then use the reset tool to press the reset button. Remove the 
reset tool from the reset hole and wait for the Palm
TM screen to 
display, then release the phone button. 
3.An Erase all data screen is displayed confirming the hard reset. 
Press the up scroll key on the front of the phone to perform the 
hard reset.
Note: If the message “Erase All Data” is not displayed on the screen, you 
have not performed the steps listed above correctly. If the down scroll key 
is pressed, it will cancel the hard reset. 
						

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Ti ps
Removing the i500 from the Desktop Holder
To remove the i500 from the desktop holder, pull the handset towards 
you and then pull out. DO NOT pull straight up, or damage to the power 
connector on the bottom of the holder may occur. See the illustration 
below for proper removal.
Internal/External Battery Charge
Your PCS Phone comes with a rechargeable battery. You should charge 
the battery as soon as possible so you can begin using your phone.
Keeping track of your battery’s charge is important. If your battery level 
becomes too low, your phone automatically turns off and all information 
being worked on is lost. For a quick check of the battery level, glance at 
the battery charge indicator icon located in the upper-right corner of 
your phone’s display screen. If the battery charge is getting too low, the 
battery icon ( ) blinks and the phone sounds a warning tone.
There is also an internal backup battery that saves all the settings in the 
phone when the regular battery is discharged. An internal backup battery 
needs to be charged initially for 24 hours. To make sure the internal 
battery is charged, do not disconnect the main battery from the phone for 
24 hours. When the external battery is fully discharged, the internal 
battery will maintain data for 15 hours. Once the internal battery is fully 
discharged, all data is lost and a HotSync operation must be performed to 
retrieve any lost data. 
						

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Screen Calibration
The first time the handheld computer is turned on, a setup screen is 
displayed with instructions. These instructions include a calibration 
setup that aligns the internal circuitry with the touch sensitive screen.
Make sure you always use the stylus when touching the screen. If you use 
another device or your fingernail, the device is not be calibrated correctly 
and the touch area will not be accurate.
You can also calibrate the screen anytime by:
1.Tap   from the phone main menu.
2.Tap  for Preferences.
3.Tap the drop down arrow in the upper right corner and select 
Digitizer.
4.Follow the on-screen instructions to calibrate the screen.
5.Press   to exit.
HotSync® to Save Current Settings
If you are constantly adding new data to your i500, make sure that you 
perform a HotSync periodically to save any recent changes. If the unit 
loses data from a discharged battery or crashes, it can be easily restored 
performing a HotSync provided the data is current on the desktop/laptop 
machine. If the data is not current, all changes made prior to the last 
HotSync will be lost. 
When you perform a HotSync, make sure the Custom System setting is 
Handheld overwrites Desktop.
To set the Custom settings:
1.From your desktop/laptop PC, click on the HotSync icon in the menu 
tray.
2.Click on Custom.
3.Highlight System and click the Change button.
4.Select Handheld overwrites Desktop and click OK.
5.Click Done to exit.