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Pcs Phone Samsung I500 User Guide

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Page 171

Section 2: Understanding Your Phone
2R: Troubleshooting 168
Settings Chart
Notes:
1.
To recover any changed settings, the user must perform a HotSync 
after making custom changes. Then perform a HotSync where 
HotSync manager is set to 
Handheld overwrites desktop.
2.If Data is lost or hard reset is performed, the user must perform a 
HotSync with the HotSync manager set to recover settings.
*This setting is not saved in the Palm file when a HotSync is performed, 
but is saved in the native phone...

Page 172

Section 2: Understanding Your Phone
2R: Troubleshooting 169
Common Problems
This guide contains common solutions to problems that may arise when 
operating your i500. Please look over the following list of solutions before 
calling PCS Customer Solutions. 
HotSync
Question: I occasionally see an error message when HotSync starts up 
that says that Com port X is not available or the Com port setting changes 
when I plug the i500s USB port into my system.
Answer: There are additional USB drivers that were...

Page 173

Section 2: Understanding Your Phone
2R: Troubleshooting 170
Question: I cannot perform a HotSync operation with Palm Desktop 
version 4.0 installed?
Answer: PalmTM Desktop 4.0 was only released a short time before being 
upgraded to version 4.1. You MUST use Palm Desktop ver 4.1 with the 
i500. This software fixed numerous issues. You can download the 
software from 
http://www.palm.net  or install from the distribution CD. 
To install the Palm Desktop 4.1 software:
1.Close any HotSync or Palm Desktop...

Page 174

Section 2: Understanding Your Phone
2R: Troubleshooting 171
for access to their mail servers. If this is the case, you may not be able to 
access your email. Sprint has personal and enterprise editions of their 
Business Connection software, which provides a client that will allow you 
to access your MS-Outlook (and some other email clients) directly from 
your i500. Information and downloads of these clients are available on 
the Sprint website at 
http://www.sprintpcs.com. If you dont have any of 
the...

Page 175

Section 2: Understanding Your Phone
2R: Troubleshooting 172
To perform a HotSync with the device and Desktop Holder with no Travel 
Charger power connected:
1.Place the device into the Desktop Holder.
2.Tap   to view the Applications menu.
3.Tap the HotSync icon   .
4.Make sure that Cradle/Cable is listed and tap   to perform the 
HotSync operation.
Question: I have connected all cables, supplied power to the Desktop 
Holder using the Travel Charger, and installed the required software, but 
I cannot...

Page 176

Section 2: Understanding Your Phone
2R: Troubleshooting 173
Question: I have PocketMirror installed, but I still cannot get my 
Microsoft Outlook information to HotSync?
Answer: Open Microsoft Outlook, click on the View drop down menu, 
and select 
Folder List. Locate and click on the PocketMirror folder. 
Delete the contents in this folder and then perform the HotSync operation 
again.
Fatal Errors
Question: I am receiving “Fatal Errors” when using the i500?
Answer: When you receive a fatal error...

Page 177

Section 2: Understanding Your Phone
2R: Troubleshooting 174
USB Problems
Question: I occasionally see an error message when HotSync starts up 
that says that Com port X is not available or the Com port setting changes 
when I plug the i500s USB port into my system.
Answer: There are additional USB drivers that were installed when you 
went through the setup from the i500 distribution CD for the Samsung 
USB Composite Device and the Samsung CDMA modem. These drivers 
are not actually used during HotSync...

Page 178

Section 2: Understanding Your Phone
2R: Troubleshooting 175
Question: I plugged in my USB cable while Windows was booting up and 
I cannot perform a HotSync?
Answer: If the cable was plugged in while Windows was booting up, 
there is a chance that the USB bus was being scanned before the cable 
was connected. Later on when the bus was scanned again, it noticed that 
the new device was present and added it to the list of devices. This may 
cause unreliable results or behavior. Unplug the cable and reboot...

Page 179

Section 2: Understanding Your Phone
2R: Troubleshooting 176
Operating Systems
Question: Can I set up new entries or modify the existing entry in the 
Palm OS® Network Panel?
Answer: NO! Access to the Internet is via the PCS Vision network; the 
setup/configuration in the PCS Network Panel entry should not be 
modified in any way, or else you may no longer be able to access the 
network. Please note that if you change your Vision password on the 
Sprint Website, the password in the Network Panel is...

Page 180

Section 2: Understanding Your Phone
2R: Troubleshooting 177
Question: I am having problems when trying to install a USB device or a 
USB device is not recognized.
Answer: Depending on the Windows version being used, you may or 
may not see a window display when you plug in the USB interface cord. If 
the USB cradle was plugged in before the drivers were installed, you must 
remove the incorrect driver. To make sure that there are no problems, 
you must look at the system devices to make sure that there...
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