Pcs Phone Samsung I500 User Guide

Section 2: Understanding Your Phone
2Q: HotSync Operations 158

Both your company’s network system and its remote access server 
support TCP/IP. (Your system administrator has this information.)

You have a remote access account. (If you don’t have an account, 
consult your system administrator.)
Everything you need to connect to your company’s dial-in server 
(network modem) is included with Palm
TM Desktop software and your 
phone software. You need to activate the feature, however, on both Palm...

Section 2: Understanding Your Phone
2Q: HotSync Operations 159
category in the PalmTM Desktop application and your phone. You can set 
the File Link feature to check for changes to the external file when you 
perform a HotSync operation. With File Link, you can import data stored 
in any of the following file formats:

Comma delimited (.csv).

Tab delimited (.tsv).

Memo Pad archive (.mpa).

Address Book archive (.aba).

Text (.txt).
For information on how to set up a file link, see the Palm Desktop...

Section 2: Understanding Your Phone
2Q: HotSync Operations 160
installed infrared driver. Check your computer’s documentation to learn 
if the computer supports infrared communication. If your desktop 
computer uses Microsoft
® Windows® 98, 2000, or XP, infrared 
communication is built into the operating system.
To check the ports used for infrared communication:
1.
In the Windows task bar, click Start, choose Settings, and then 
Control Panel.
2.Double-click Infrared.
3.Click the Options tab.
4.Select...

Section 2: Understanding Your Phone
2Q: HotSync Operations 161
Note: The HotSync Manager is now communicating with the simulated 
port defined for infrared communication. This means that you cannot use 
your cradle again until you reconfigure the HotSync Manager to 
communicate with the port defined for cradle synchronization.
Performing an IR HotSync® Operation
After you complete the steps to prepare for performing an IR HotSync 
operation, it is easy to perform the actual operation.
To perform an IR...

Section 2: Understanding Your Phone
2Q: HotSync Operations 162
Changing the Plugin Screen
The i500 installation CD comes with additional images that can be used 
to replace the analog clock image. Since the analog clock is stored in 
your phone’s memory, it can be re-installed by deleting the new image. 
To change the image:
1.On your desktop/laptop, click Start/PalmTM Desktop and select the 
Install Tool.
2. Click the Add button.
3. Navigate to c:\program files\samsung\sph-i500.
4. Select one of the...

Section 2: Understanding Your Phone
2R: Troubleshooting 163
Section 2R
Troubleshooting
In This Section

Resetting Your Handheld

Ti p s

Common Problems
his section contains helpful troubleshooting tips that allow you to 
diagnose and fix several common issues quickly and easily. If you 
are unable to fix the problem, please contact PCS Customer Solutions at 
1-888-211-4727.
T 

Section 2: Understanding Your Phone
2R: Troubleshooting 164
Troubleshooting
Before contacting PCS Customer Solutions, try the following:

Make sure that the battery is properly attached to your phone.

Make sure that the battery is fully charged.

Make sure that there is no visible physical damage to your phone or 
battery.

Make sure that the desktop holder is plugged in to a working 
receptacle.

Perform a soft or hard reset of the PCS Phone by using the stylus to 
press the reset button located on the...

Section 2: Understanding Your Phone
2R: Troubleshooting 165
Performing a Hard Reset
A hard reset erases all records and entries stored in your handheld. Never 
perform a hard reset unless a soft reset does not solve the problem. To 
restore your data after a hard reset, you must perform a HotSync 
operation.
Note: You can restore any data previously synchronized with your computer during the next HotSync operation.
Note: With a hard reset, the current date and time are retained. Formats, 
Preferences,...

Section 2: Understanding Your Phone
2R: Troubleshooting 166
Ti ps
Removing the i500 from the Desktop Holder
To remove the i500 from the desktop holder, pull the handset towards 
you and then pull out. DO NOT pull straight up, or damage to the power 
connector on the bottom of the holder may occur. See the illustration 
below for proper removal.
Internal/External Battery Charge
Your PCS Phone comes with a rechargeable battery. You should charge 
the battery as soon as possible so you can begin using your...

Section 2: Understanding Your Phone
2R: Troubleshooting 167
Screen Calibration
The first time the handheld computer is turned on, a setup screen is 
displayed with instructions. These instructions include a calibration 
setup that aligns the internal circuitry with the touch sensitive screen.
Make sure you always use the stylus when touching the screen. If you use 
another device or your fingernail, the device is not be calibrated correctly 
and the touch area will not be accurate.
You can also calibrate...