Pcs Phone Handspring Treo 300 User Guide

Section 10
Troubleshooting Tips 243
Troubleshooting 
Tip s
10
I tried dialing a phone 
number, but my PCS Treo 
300 just beeps at me©Make sure you dialed the correct number.
©Wait a few minutes and try again. If the network is 
very busy, calls cannot connect.
©Verify that you are in a network coverage area and 
then move a few yards away and try the call again. 
If you are in a weak coverage area (1 bar of signal 
strength or less), you may not be able to complete 
calls even though you are registered...

Section 10
244 Troubleshooting Tips
The Blazer® application 
won’t connect to the 
Internet©Confirm that your service plan includes PCS Vision 
and not just voice minutes.
©Confirm that your Network Preferences settings are 
properly configured.
1.Press Option   and then press Menu   to 
access the Applications Launcher.
2.Tap the Preferences icon  . 
3.Select Network from the pick list in the upper-right 
corner.
4.Make sure that you selected a Sprint profile.
5.Tap Connect. If the Connect button...

Section 10
Troubleshooting Tips 245
Troubleshooting 
Tip s
10
Application problems
ProblemSolution
I tapped the Today button, 
but it does not show the 
correct date.Your phone is not set to the current date. Make sure the Set 
Date box in the General Preferences screen displays the 
current date. See page 17 and page 196 for details.
I know I entered some 
records, but they do not 
appear in the application.©Check the Categories pick list (upper-right 
corner of the screen). Choose All to display all...

Section 10
246 Troubleshooting Tips
HotSync problemsProblemSolution
Why can’t I 
synchronize my phone 
with my computer?Try each of these in turn. After each step, try to synchronize to see if the 
problem persists:
©Make sure you installed the software that came with your 
phone. You must install this software even if you upgraded 
from another Palm OS handheld.
©Make sure there are no active calls on your PCS Treo 300 
before you begin a HotSync operation. You cannot 
synchronize while you have an...

Section 10
Troubleshooting Tips 247
Troubleshooting 
Tip s
10
Beaming problems
I did a HotSync 
operation, but one of 
my applications did 
not synchronize.Click the HotSync Manager and choose Custom. Make sure that the 
conduit appears on the list and that it is set to Synchronize the files. See 
page 218 for details.
I cannot launch the 
HotSync Manager.©Make sure you are not running another program, such as 
America Online, CompuServe, or WinFax, that uses the 
port you selected in the Setup dialog...

Section 10
248 Troubleshooting Tips
Password problems
ProblemSolution
I forgot the password to 
show my hidden or masked 
records.You can use Security to delete the password. If you do this, 
your phone deletes all entries marked as private. You can, 
however, perform a HotSync operation before you delete the 
password: the HotSync process backs up all entries, whether 
or not they are marked private. In this case, the following 
procedure restores your private entries and lets you access 
them:
1.Use...

Section 10
Troubleshooting Tips 249
Troubleshooting 
Tip s
10
Technical support
If you cannot solve your problem after reviewing the sources listed at the 
beginning of this appendix, check our web site www.sprintpcs.com for the 
latest technical support information, or call *2 if you have questions.
Before requesting support, please experiment a bit to reproduce and 
isolate the problem. When you do contact support, please be ready to 
provide the following information:
©The name and version of the...

Section 10
250 Troubleshooting Tips 

Section 11
Other Product Information 251
Other Product 
Information
11
Other Product Information
Performance and Safety
Important Information About Your Phone and Service
Keeping Tabs on Signal Strength
The quality of each call you make or receive depends on the signal strength in your area. Your
phone informs you of the current signal strength by displaying a number of bars next to the
signal strength icon. The more bars displayed, the stronger the signal. If you’re inside a building,
being near a...

Section 11
252 Other Product Information
Maintaining Safe Use of and Access to Your Phone
FAILURE TO FOLLOW THE INSTRUCTIONS OUTLINED MAY LEAD TO SERIOUS PERSONAL
INJURY AND POSSIBLE PROPERTY DAMAGE
Using Your Phone While Driving
Talking on your phone while driving (or operating the phone without a hands-free device) is
prohibited in some jurisdictions. Laws vary as to specific restrictions. Remember that safety
always comes first.
When using your phone in the car:
©Get to know your phone and its...