Panasonic Wireless Camera, Monitoring System Bl-wv10a Operating Instructions

							16 Troubleshooting the BL-WV10A
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16.6 Quick Setup
IssueCauses and Solutions
The camera cannot be set 
as a local camera.Are you attempting to perform Quick Setup on a 
camera already configured using a computer?
• To use Quick Setup to set cameras already 
configured on a computer as local cameras, 
you need to set the administrator name and 
password in Basic Settings to have the same 
values as those of the camera you wish to 
perform Quick Setup on.
Is the firmware version of the camera out of date?
• For the BL-C10A and BL-C30A, the firmware 
version must be 1.22 or higher.
• For HCM series cameras, the firmware 
version must be 1.08 or higher.
Does the camera support local camera 
registration?
• Cameras with a zoom feature cannot be 
registered as local cameras.
Cameras that have been registered as remote 
cameras cannot be re-registered as local 
cameras even after re-initializing.
• In the Camera Setup screen in normal mode, 
erase the camera, then re-initialize it, and 
then perform Quick Setup.
When performing Quick Setup on cameras when 
2 BL-WV10As are in use, those for one of the BL-
WV10As will be registered as local cameras, but 
those for the other BL-WV10A will be registered 
as remote cameras.
• First, make sure that the administrator name 
and password for the cameras is identical on 
both BL-WV10As. Next, connect the cameras 
to each BL-WV10A prior to connecting the 
BL-WV10As to each other. 
						

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You cannot use Quick 
Setup.Quick Setup will work for a maximum of 8 
cameras.
Is the Ethernet cable connected properly?
• If the Ethernet cable is connected properly, 
the LAN indicator will be lit green.
Quick Setup can only be performed within 20 
minutes of turning on a camera that still has its 
default settings (as at time of purchase).
• Turn the camera on again.
When performing Quick Setup on the BL-C30A, is 
the camera switch set to wired?
When performing Quick Setup on a computer for 
cameras already initialized, is the IP address the 
same as that for the BL-WV10A?
No router is displayed, 
even though one is 
connected.Was the router turned on before the BL-WV10A?
• Turn the router on and wait a minute or more 
before turning the BL-WV10A on.
Is the DHCP server option in the router settings 
turned off?
• Quick Setup cannot be performed.Launch the 
BL-WV10A in normal mode, and manually 
perform network settings from the Setup 
menu.
Display indicates no 
wireless router.This appears when the BB-HGW700A is not 
connected.
• Each device is initialized with different 
wireless data settings, but can be used as is.
Are the wireless settings for the BB-HGW700A 
configured to not use wireless options?
Display indicates that no 
wireless router was found.Are the wireless settings for the BB-HGW700A 
configured for the 802.11a communications 
mode?
• If the BL-WV10A is used as a repeater, use a 
communications mode other than 802.11a for 
the BB-HGW700A. If the BL-WV10A is used 
as an access point, launch in normal mode, 
and then manually input the settings in the 
Wireless section of the Setup menu.
IssueCauses and Solutions 
						

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Camera Quick Setup fails. Are you following the procedures shown in 
"Connecting a camera"?
• If registration fails, re-initialize the camera, 
turn the BL-WV10A off and then on again, and 
re-perform Quick Setup.
If you're using the BB-HGW700A, is an Ethernet 
cable connecting it to the BL-WV10A?
If you're using the BB-HGW700A, are its camera 
settings accurate?
In addition to the router, is there another 
Panasonic device serving as an access point?
• Remove that access point from the network, 
and turn the BL-WV10A off and then on again.
[Setting wireless 
parameters...] appears.This message appears when another BL-WV10A 
is connected. It indicates that the connected 
devices will have the same wireless settings 
configured for them.
It's taking a lot of time to 
register the cameras.Network layouts may require a camera re-start, in 
which case registration can take up to 3 minutes.
The image from network 
cameras is not visible.During Quick Setup, the BL-WV10A, after 
obtaining network data from the router, will seek 
out an IP address not currently in use for its own 
fixed IP. In addition, there are fixed IP addresses 
for cameras on which Quick Setup was 
performed. If the same IP address is chosen after 
Quick Setup, this will cause network problems.
• Either change the IP settings for one of the 
duplicate IP devices, change the network 
settings for the BL-WV10A and the 
camera(s), or re-perform Basic Setup after 
resetting the default settings for the BL-
WV10A and re-initializing the camera(s).
A signal from a wireless 
router is being received, 
even though you're not 
using one.This will happen when wireless information is 
received from connected devices besides the BB-
HGW700A which support Panasonic's Quick 
Setup protocol (including the BL-WV10A itself).
IssueCauses and Solutions 
						

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16.7 Wireless
When 2 BL-WV10A units 
are connected, the IP 
addresses are the same.When using Quick Setup for more than one BL-
WV10A, the same IP address will be used for 
each.
• Change the IP addresses to avoid duplication 
on the network.
IssueCauses and Solutions
The image from cameras 
for which Quick Setup was 
performed is not visible.When you stand in front of the camera (less than 
1 m [39.4 in.] in front of the camera), does the 
PRIVACY button turn green?
If not:
• Change the camera's switch from wired to 
wireless.
If it is already set to wireless, re-register the 
camera using Quick Setup.
If so:
• Check the wireless signal strength. Refer to 
the wireless communication information on 
page 6 and move the camera to a better 
position.
Cannot connect to 
wireless camera, 
connection is unstable.Other wireless devices are interfering with the 
camera's wireless signal.
• Move the wireless LAN device further away 
from the BL-WV10A and camera.
Another wireless LAN device is using the same 
channel as the BL-WV10A and wireless camera.
• Change the wireless channel used by the BL-
WV10A.
Obstacles between the BL-WV10A and the 
camera are interfering with the wireless signal.
• Refer to the wireless communication 
information on page 6 and clear the signal 
path of any obstacles, or move the BL-WV10A 
and camera closer.
• Connect the camera using a wired connection 
if convenient.
IssueCauses and Solutions 
						

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16.8 Connectivity
16.9 Indicators on the BL-WV10A
IssueCauses and Solutions
You cannot connect to a 
camera after registering it 
for the MAC address filter.To register MAC address filtering for a wireless-
compatible camera, register both MAC addresses 
assigned to the camera (the MAC addresses for the 
camera’s wired interface and its wireless interface). 
Refer to the Operating Instructions included with your 
camera for information on confirming the camera’s 
MAC addresses.
IssueCauses and Solutions
After turning the power on, 
the indicator is either solid 
amber or flashing amber.The Ethernet cable is not correctly connected.
• Re-connect the Ethernet cable.
The router is not working properly.
• Check the router.
You are attempting to connect a BL-C30A in wired 
mode but the wired/wireless switch is set to 
wireless, or you are attempting to work in a 
wireless mode and the wired/wireless switch is 
set to wired.
• Set the switch to the appropriate setting.
The wireless settings are different for the router 
and the BL-WV10A. (for wireless cameras)
• Re-perform Quick Setup.
The indicator continues to 
flash green.The Quick Setup settings are incomplete.
• Re-perform Quick Setup.
The indicator continues to 
flash red.There is something wrong with a camera.
• Contact your dealer.
The indicator is red. Privacy Mode is turned on.
• Either press the PRIVACY button on the front 
of the camera or turn off Privacy Mode (see 
page 111).
The indicator does not 
turn green when using the 
wireless LAN.The signal is bad. (for wireless cameras)
• Change the camera location, remove any 
potential obstructions and try the connection 
again. 
						

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16.10 Camera Images, Screen Display
IssueCauses and Solutions
The image is unfocused. The lens is dirty.
• Clean the lens using a cotton swab.
The subject is too close.
• The camera cannot properly focus on 
subjects less than 0.5 m (20 in.) away. Move 
the subject further away (at least 0.5 m or 20 
in. from the camera).
Images colors are wrong. The white balance is set incorrectly.
• Set the white balance in the camera’s Setup 
screen (see page 109).
I cannot turn Color Night 
View mode on/off.This feature can be turned on/off for HCM 
cameras only by accessing the camera with a PC. 
For BL-C10A and BL-C30A, this feature turns on 
and off automatically.
The shutter speed seems 
slow. Images are out of 
focus.The camera’s Color Night View mode is activated.
• Brighten the camera's environment.
• For HCM series users, access the camera 
with a PC and turn off Color Night View mode.
The image is snowy. It was dark when the image was shot.
• Brighten the camera's environment.
The power frequency settings do not match those 
of the camera.
• Match the power frequency for the camera's 
location using the appropriate settings on the 
camera’s Setup screen (see page 109).
Flicker can appear in the image when shooting a 
bright subject.
• Change the subject and the flicker should 
disappear.
It takes tens of seconds 
for brightness levels to 
return to normal after a 
sudden change in 
brightnessThis reflects the camera's specifications.
• Move the camera to a location where it will not 
be exposed to rapid changes in brightness. 
						

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The image is slow in 
updating.Multiple users are accessing at once.
• When this occurs, image updating will be slow 
as a result.
Image freezes for 
cameras with wireless 
connections.The wireless connection environment can result 
in lost connections and freezing. (for wireless 
cameras)
• Re-select the camera from the Camera List.
The wireless connection is 
unstable.The connection channel overlaps that of another 
wireless LAN.
• This can be resolved by changing the router's 
connection channel setting.
An electronic device or other object is blocking 
the signal.
• Check the signal strength on screen (see 
page 123). This can be resolved by moving 
the electronic device or other blocking object.
• Refer to the wireless communication 
information on page 6 and clear the signal 
path of any obstacles, or move the BL-WV10A 
and camera closer.
When monitoring a 
camera, the image 
changes to a static (still) 
image.If the camera's refresh interval is changed using 
a PC, or if network communications are poor, the 
image may become static.
• Switch to another screen on the BL-WV10A, 
then return to the monitoring screen and try 
again.
IssueCauses and Solutions 
						

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16.11 Sensor
IssueCauses and Solutions
The sensor does not 
detect motion.The sensor does not detect motion while Privacy 
Mode is turned on.
• The motion sensor is turned off while Privacy 
Mode is turned on. Turn the feature off to 
restore the motion sensor.
Something is blocking the motion sensor.
• Even transparent materials like glass and 
acrylic can greatly impact the motion sensor's 
sensitivity. Remove anything in the way of the 
sensor.
The surface of the motion sensor is dirty.
• Clean the sensor.
The motion sensor is attempting to detect people 
and animals outside of its range.
• The motion sensor works by detecting 
changes in temperature brought on by human 
movements within its range (30 horizontal 
degrees, 85 vertical degrees and 5 m or 16.4 
ft. in distance). As a result, when the 
differences in temperature are slight, the 
range is slowly abbreviated. If there is no 
change in temperature (despite movement) 
within the range, the sensor may not detect 
anything as a result. When changes in 
temperature are drastic, the sensor range can 
be extended.
• The camera’s sensor detects heat variations 
which occur from the sides with more 
accuracy than variations which approach the 
camera.
• The detection range of the sensor may 
increase or decrease depending on the 
temperature and environment where the 
camera is installed.
If using a wireless camera with a sensor, poor 
wireless network conditions may be interfering 
with the connection between the camera and the 
BL-WV10A.
• Try relocating the camera if possible. 
						

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The sensor is detecting 
the wrong things.Detection errors can result when the camera is 
placed in one of the following locations. Move the 
camera if the camera is located:
• in direct sunlight in a kitchen or other location
• where exposure to grease and/or steam is an 
issue
• where changes in temperature are extreme, 
such as beside an air-conditioner
• where the camera is blocked by glass or 
another object
• near a source of light that impacts 
temperature changes
• near a device with strong electromagnetic 
radiation output
IssueCauses and Solutions 
						

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17 Appendix
17.1 GNU General Public License
Version 2, June 1991
Copyright (C) 1989, 1991 Free Software Foundation, Inc.
51 Franklin St, Fifth Floor, Boston, MA02110-1301USA
Everyone is permitted to copy and distribute verbatim copies of this license 
document, but changing it is not allowed.
Preamble
The licenses for most software are designed to take away your freedom to share 
and change it.By contrast, the GNU General Public License is intended to 
guarantee your freedom to share and change free software--to make sure the 
software is free for all its users.This General Public License applies to most of the 
Free Software Foundation's software and to any other program whose authors 
commit to using it.(Some other Free Software Foundation software is covered by 
the GNU Library General Public License instead.)You can apply it to your 
programs, too.
When we speak of free software, we are referring to freedom, not price.Our 
General Public Licenses are designed to make sure that you have the freedom to 
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receive source code or can get it if you want it, that you can change the software 
or use pieces of it in new free programs; and that you know you can do these 
things.
To protect your rights, we need to make restrictions that forbid anyone to deny you 
these rights or to ask you to surrender the rights. These restrictions translate to 
certain responsibilities for you if you distribute copies of the software, or if you 
modify it.
For example, if you distribute copies of such a program, whether gratis or for a fee, 
you must give the recipients all the rights that you have.You must make sure that 
they, too, receive or can get the source code.And you must show them these terms 
so they know their rights.
We protect your rights with two steps: (1) copyright the software, and (2) offer you 
this license which gives you legal permission to copy, distribute and/or modify the 
software.