Panasonic Network Disk Recorder Wj Nd300a Operating Instructions

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•The buttons may not be displayed orderly if the font
setting of Windows has been changed from the
default setting. Use with the default font setting.
•Reload the contents by pressing the [F5] key.
•Depending on the traffic of the network, there might
be difficulties in displaying images. Press the [F5] but-
ton on the keyboard to request images.
•Images recorded at low recording rate (less than 1
ips) may sometimes not be refreshed. 
Some contents are not dis-
played on the browser.
The image is not being
refreshed.
–
–
Reference 
pages Cause/solutionSymptom
• This may occur due to the display adapter and driver
combination.
aWhen this occurred, update the driver of the display
adapter to the latest version first.
If updating the driver does not solve the problem,
adjust the hardware acceleration as follows.
1. After closing all browser windows, right-click on the
desktop and select Properties from the displayed
pop-up menu.
2. Select Settings from Display Properties, and
then click the [Advanced] button.
3. Click the [Troubleshoot] tab and disable the
DirectDraw acceleration by adjusting the level of
Hardware acceleration. 
When displaying MPEG-4
images on a multi-screen,
images from two cameras or
more are displayed in
sequence on a single area.
–
d
The buttons on the browser
are displayed out of align-
ment.
– 
						

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•Are the correct user name and password entered?
Confirm the correct user name and password.
When MPEG-4 is selected for the image compression
method of the camera, live images may not be displayed
in the image display area and black screen will be dis-
played for a few minutes in the following cases. 
•When frequently checked if the appropriate values are
set for the recording settings (by clicking the
[Measurement] button on the Program Setup win-
dow (advanced setup menu: Schedule -
Program)).
•When the settings of the unit are saved repeatedly.
Wait around 10 minutes without any operations. The
unit will function normally. 
Cannot close the authenti-
cation window displayed
when displaying the basic
operation window.
Live/recorded images in
MPEG-4 format are not dis-
played in a normal manner.
Cannot play the downloaded
image file.
Refer to the
Setup
Instructions
(PDF).–
•When turning on the power of this unit or when con-
necting the LAN cable to the camera port when the
camera is active, images may not be
displayed/recorded in a normal manner for around a
minute (at a maximum) just after turning on the power
of this unit or after connecting the LAN cable to the
camera port.
–
•When any setting of the SETUP MENU has been
changed during the download, the download will be
canceled automatically. In this case, the downloaded
file is not a complete file and it is impossible to play it.
•The ActiveX control is not installed in the PC. Install
the ActiveX control by referring to the following
page.The message Please Wait.
remains on the screen.
No live image is displayed.
Refer to the
Setup
Instructions
(PDF).
Refer to the
Setup
Instructions
(PDF).
Refer to the
Setup
Instructions
(PDF).
–
64
•Are the connected network cameras configured cor-
rectly? Check the settings of the setup menu
(Camera -NW Camera Setup).
•Are the settings of the setup menu configured correct-
ly? Check the settings of the setup menu (Schedule
- Program - LIVE VIDEO).
•Are the network settings of the cameras and the unit
configured correctly? Check the settings of IP
address, subnet mask and default gateway for them.
Reference
pages Cause/solutionSymptom 
						

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•When trying to display MPEG-4 images via Internet,
images may not be displayed. MPEG-4 image display
via Internet is affected by the configurations of the
network devices such as a router. Refer to the net-
work administrator for further information.
•When logged in with Limited user account of
Windows operating system, images will not be dis-
played since the active X control may not be installed
correctly.
•Log in with Computer administrator user account.
•When the image compression method of all cameras
in use is not the same, performance may become
lower. (Refresh of images will be unstable.)
Reference
pages Cause/solutionSymptom
•The line speed settings may be not the same between
the unit and the hub, for example, 100M BASE-TX
Full for the unit and 100M BASE-TX half, etc.
•Some hubs change the line speed automatically
depending on the network traffic and it may cause
configuration errors. Check the line speed settings of
both the unit and the hub, and configure the line
speed settings of both to conform them.
•The configured settings for transmission rate/record-
ing rate may be beyond the maximum network perfor-
mance.
•Lower the value/rate of the settings relating to the net-
work such as the transmission rate, recording rate,
etc.
Live/recording images are
not displayed.
Refresh of live images is
unstable.
Browser disconnection
sometimes occurs.
Network performance is
poor.
Image file downloaded from
the FTP server is faulty.
– –
–
–
–
•Are the settings of the network camera set correctly?
Check the model of the set camera on the setup
menu (Camera - NW Camera Setup).
•Are the user ID and the password for the network
camera set correctly?
Check if the user ID and password are set correctly
on the setup menu (Camera - NW Camera Setup).
Cannot operate the camera.
Refer to the
Setup
Instructions
(PDF).
Refer to the
Setup
Instructions
(PDF.
No live image is displayed. 
						

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When using a PC on which Windows XP Service Pack2 (SP2) is installed
The following may occur during operation when using a PC on which Windows XP Service Pack2 (SP2) is installed.
Follow the instructions below when the following occurred. By performing the following solutions, other applications
and the security level may not be affected. 
The Information Bar expressed in the following symptom and solutions will be displayed just below the address bar
only when there is information to communicate. 
•Click the information bar and select Always Allow
Pop-ups from This Site…. The dialog window saying
Allow pop-ups from this site? will be displayed. Click
the [Yes] button.The following message is
displayed on the information
bar.
Pop-up blocked. To see
this pop-up or additional
options, click here…
The following message is
displayed on the information
bar.This site might require
the following ActiveX con-
trol: WebVideo.cab from
Matsushita Electric
Industrial Co., Ltd. Click
here to install...
–
•Click the information bar and select Install ActiveX
Control….
The Security Warning window will be displayed.
Click the [Install] button on the displayed Security
Warning window.–
Reference 
pages SolutionsSymptom
Information Bar 
						

							65
The following message is
displayed on the information
bar.
To help protect your
security, Internet Explorer
blocked this site from
downloading files to your
computer. Click here for
options…
–
–
The following message is
displayed on the information
bar when tried to execute a
downloaded file. The pub-
lisher could not be verified.
Are you sure you want to
run this software?
•Click the information bar and select Download
File….
When downloading fails even though you selected
Download File…, perform the following operation.
Click Internet Options… on the Tools menu of
Internet Explorer, and then click the security tab.
Then, click the [Custom Level…] button. The
Security Settings window will be displayed. Under
Downloads, select Enable for Automatic prompt-
ing for file downloads. Click the [OK] button.
The Warning window will be displayed. Click the
[Yes] button. 
•Click the [Run] button.
–
Unnecessary status bar or
scroll bar is displayed on the
pop-up window.
•Click Internet Options on the Tools menu of Internet
Explorer, and then click the [Security] tab. Then, click
the [Custom Level…] button to open the Security
Setting window. Under Miscellaneous, select
Enable for Allow script-initiated windows without
size or position constraints. Click the [OK] button.
The Warning window will be displayed. Click the
[Yes] button.
Reference
pages Cause/solutionSymptom 
						

							Information on Disposal for Users of Waste Electrical & Electronic Equipment (private households)
This symbol on the products and/or accompanying documents means that used electrical and electronic products should not be
mixed with general household waste.
For proper treatment, recovery and recycling, please take these products to designated collection points, where they will be
accepted on a free of charge basis. Alternatively, in some countries you may be able to return your products to your local retailer
upon the purchase of an equivalent new product.
Disposing of this product correctly will help to save valuable resources and prevent any potential negative effects on human
health and the environment which could otherwise arise from inappropriate waste handling. Please contact your local authority
for further details of your nearest designated collection point.
Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.
For business users in the European Union
If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information.
Information on Disposal in other Countries outside the European Union
This symbol is only valid in the European Union.
If you wish to discard this product, please contact your local authorities or dealer and ask for the correct method of disposal.
For U.S., Canadian and Puerto Rican fields:
Panasonic System Solutions Company, 
Unit Company of Panasonic Corporation of North America
Security Systems
www.panasonic.com/security
For customer support, call 1.877.733.3689
Executive Office: Three Panasonic Way 2H-2, Secaucus, New Jersey 07094
Zone Office
Eastern: Three Panasonic Way, Secaucus, New Jersey 07094
Central: 1707 N. Randal Road, Elgin, IL 60123
Southern: 1225 Northbrook Parkway, Suwanee, GA 30024
Western: 6550 Katella Ave., Cypress, CA 90630
Panasonic Canada Inc.5770 Ambler Drive,Mississauga, 
Ontario, L4W 2T3 Canada (905)624-5010
http://www.panasonic.ca
Panasonic Sales Company
Division of Panasonic Puerto Rico Inc.
San Gabriel Industrial Park 65th Infantry Ave. KM. 9.5 Carolina
P.R. 00985(809)750-4300
© 2006 Matsushita Electric Industrial Co., Ltd. All Rights Reserved. N1106-0 V8QB6522AN       Printed in Japan
For European and other fields:
Matsushita Electric Industrial Co., Ltd.
Osaka, Japan
http://panasonic.net