Panasonic Network Camera Recorder BB-HNP11A Operating Instructions

							Operating Instructions
91
Recording has stopped because 
either there is insufficient free disk 
space or the disk cannot be written 
on.
Confirm that there is sufficient free 
space on the save destination disk 
and that the save destination 
folder is in a writable condition, 
then try recording again. The destination free space has reached the 
limit set on the preferences page, or the save 
destination folder is not writable and recording 
is stopped.
1.Decrease the save destination free 
space.
2.Create enough free space on the 
destination folder.
3.Confirm that there is a folder. If there 
is not, create it.
4.Check if the folder is writable, and set 
it writable.
Backing up has stopped because 
either there is insufficient free 
backup disk space or the disk 
cannot be written on.
Confirm that there is sufficient free 
space on the backup destination 
disk and that the backup 
destination folder is in a writable 
condition, then back up again. The backup destination free space has 
reached the limit set on the preferences page, 
or the backup destination folder is not writable 
and backup is stopped.
1.Decrease the backup destination free 
space.
2.Create enough free space on the 
backup destination folder.
3.Confirm that there is a folder. If there 
is not, create it.
4.Check if the folder is writable, and set 
it writable.
XXXX has reached its recording 
capacity, so recording has been 
stopped. Delete recorded images 
and try recording again.
XXXX =
 Camera Name The recorded images of the camera have 
reached the limit of recording capacity and 
recording is stopped.
Delete the recorded images of the camera, 
or increase the recording capacity.
When the software is shut down, 
the camera stops recording. Any 
set timers will also stop operating. 
Is it OK to shut down? Right-click and select [Exit].
Follow the instruction message. Message Cause and Remedy 
						

							Operating Instructions
92
Backup failed.  Folder creation error occurs during backup.
Confirm that the backup destination folder 
is writable. If same error message appears 
after trying again, restart your PC.  Message Cause and Remedy 
						

							Operating Instructions
93
2.15 Troubleshooting
Problem Cause and Remedy
The camera image 
is not displayed. The camera is not powered up.
Turn the camera on.
 The camera IP address is incorrect.
Set the proper IP address at the basic settings on the 
camera registration information page.
 The authentication is required for the camera.
Set the proper user name and password at the basic 
settings on the camera registration page.
 Network to which your PC is connected is not working.
Confirm that the network is working.
 The network is congested.
Pages may not be displayed immediately. Wait for a while.
 The proxy setting is incorrect.
If the camera cannot be accessed without a proxy server, 
the proxy setting should be set on this software. Check 
[Use Proxy Server] and set the proxy settings at 
[Tools] [Preferences] [Network Connection] on the 
menu bar.
 More than 4 installations have been connected to the 
camera.
The number of connections from software to the camera 
is limited. Up to 3 connections can be established with the 
camera. 
Register a license 
key. is displayed on 
the monitoring 
page. The license registration is not performed.
Perform the license registration entering registration 
code and license key at [Help] [License Registration] 
on the menu bar. 
						

							Operating Instructions
94
Timer recording is 
not working. The day of the week is not checked at the day of the week 
setting on the timer page.
Check the day of the week to enable timer recording.
 Timer is disabled. (Timer is grayed out on the timer list.)
Select the timer on the timer list, and click [Enable] on the 
menu displayed by right-clicking the timer list.
You cannot pan or 
tilt the camera. Pan/tilt operation is not permitted on the camera settings.
Permit the pan/tilt operation.
 The camera does not support pan/tilt operation.
This software is 
unstable or does 
not work. Your PC specification does not meet the requirement.
Close other applications.
The audio cannot 
be listened during 
monitoring. The camera does not support audio.
The camera should support audio.
 Microphone is not properly connected.
Confirm that microphone is properly connected.
 Volume setting on your PC is muted or set to minimum.
Adjust the volume on the volume control window on your 
PC.
 Speaker is malfunctioning.
Confirm that the speaker is working.
Audio cannot be 
listened while 
viewing images with 
audio. [Image Only] is selected at record settings on the camera 
registration information page.
If [Image Only] is selected, the audio is not recorded. 
Select [Image and Audio] to record audio.
Audio is not 
synchronized with 
images on the 
monitoring page or 
screen. Audio delays 1 or 2 seconds after the image. Audio may be 
interrupted or the image may be paused. This is not a 
problem. Problem Cause and Remedy 
						

							Operating Instructions
95
You cannot change 
resolution or image 
quality. Resolution or image quality control is not permitted on the 
camera settings. Problem Cause and Remedy 
						

							Operating Instructions
96
2.16 Default Setting List
Items Default
Create New 
Camera/
Camera 
Registration 
InformationBasic 
SettingsCamera Name -
Comment -
Camera Address -
Por t -
User Name -
Password -
Use a proxy server -
Image 
SettingsResolution 320 x 240
Image Quality Standard
Recorded Frequency Not Specify
Audio Recording Settings Image Only
Recording 
Capacity 
LimitLimit the recording 
capacity.-
Motion 
DetectionBefore motion is detected: -
After motion is detected: 5 seconds
Keyword Keyword 1 -
Keyword 2 -
Create New 
Timer/Timer 
Registration 
InformationBasic 
SettingsTimer Name -
Timer Schedule Daily
Start Time: 00:00:00
End Time: 00:00:00
Recording Method Record images during 
all the set time period.
Keyword Keyword 1 -
Keyword 2 - 
						

							Operating Instructions
97
Recorded 
ImagesSearch Time Period Setting -
Weekly Setting -
Search Keyword -
Searched Target Current Recorded 
Image
Recorded Status All
Recording Method All
Preferences Destination Destination C:\Program 
Files\Panasonic\NCR2
Maintaining the hard disk 
capacity100 MB
Backup Perform Automatic Backup -
Backup Folder -
Minimum Free Disk Space -
Backup Schedule -
Network 
ConnectionUse a proxy server -
Proxy Address -
Po r t -
Proxy User Name -
Proxy Password - Items Default 
						

							Operating Instructions
98
Index
A
Automatic Backup 26
B
Basic Settings Page 31
C
Camera List 66
CD-ROM Notice
 6
Copy
 73
Creating New Camera
 30
D
Default Setting List 96
E
Editing Camera Information 38
Enabling or Disabling the Cameras
 68
End-User License Agreement
 8
Error Message List
 75
Exporting the Camera Information
 72
F
Focus 51
I
Image Settings Page 33
Importing the Camera Information
 72
Included Accessories
 6
Installation Procedure
 11
Installing This Software
 12
J
JPEG Conversion 70
K
Keyword 73
Keyword Page
 37
L
License Registration 21
M
Manual Recording 53
Menu Bar
 42
Monitoring Page
 45
Motion Detection Page
 35
Motion Detection Recording
 55
N
Network Camera Recorder Window 39
O
Operation Bar 49
P
Preset Buttons 52
Proxy Server
 28
R
Recorded Image Page 46
Recording Capacity Limit Page
 34
Registering the Camera
 30
S
Search Time Period 65
Searching the Recorded Images
 63
Security Cautions
 7
Selecting a Folder to Save Images
 23
System Requirements for your PC
 3
T
Timer List Page 47
Timer Recording
 56
Toolbar Buttons
 44
Trademarks
 3
Troubleshooting
 93
W
Window Display 39 
						

							Operating Instructions
99
Z
Zoom 50 
						

							
PSQX3482XC    KK0904RM3118
2004 Panasonic Communications Co., Ltd. All Rights Reserved.
Carefully pack your unit, preferably in the original carton.
Attach a letter, detailing the symptom, to the outside of the carton.
Symptom
Send the unit to an authorized servicenter, prepaid and adequately insured.
Do not send your unit to the Panasonic Consumer Electronics Company listed below or to
executive or regional sales offices. These locations do not repair consumer products.
When you ship the product
Panasonic Servicenters are listed in the servicenter directory.
Call 1-800-272-7033 for the location of an authorized servicenter.
This Network Camera Recorder is designed for use in the United States of America.
Sale or use of this product in other countries/areas may violate local laws.
For product service
Copyright:This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced 
for internal use only. All other reproduction, in whole or in part, is prohibited without the written 
consent of Panasonic Communications Co., Ltd.
Panasonic Consumer Electronics Company, 
Division of Panasonic Corporation of North America
The information in this document is subject to change without notice.