Panasonic Network Camera Management System BB HGW700A Operating Guide

							29 [For assistance, please call: 1-800-272-7033]Installation/Troubleshooting
Camera Setup
ProblemCause and Remedy
The camera is not 
automatically 
registered on the 
Camera Portal page. Check that this product, the camera and the PC are all 
connected.
 If the cameras FACTORY DEFAULT RESET button is pressed 
while this product is starting up (the first 30 seconds after turning 
on the power), the camera may not be registered automatically. 
In this case, press the cameras FACTORY DEFAULT RESET 
button again after this product has started up.
 Automatic registration cannot be performed if the Enable check 
box in Network Configuration from Setup Program in Network on 
the camera setup page, has not been checked. Ensure that it is 
checked.
 An IP address (192.168.0.151 - 192.168.0.166) is used for 
automatic camera registration. Check that the IP address is not 
the same as an IP address for any of the other network devices. 
The same IP address cannot be used.
When accessing the 
Camera Portal, an 
authentication window 
is displayed. Administrator Only was set for the Camera Portal by accessing 
Access Control in Security in Advanced Setup. Enter the set user 
name and password.
The camera cannot be 
registered manually. The IP addresses (192.168.0.151 - 192.168.0.166), and port 
numbers (53, 80[portal page], 1723, 8080[setup page], 10000, 
60001 - 60016), are used by this product. The same IP address 
or port number cannot be used.
 When manually registering a camera, it is necessary to register 
the camera in Automatic Setup in Camera, arrange the camera 
on the portal in Screen Assignment, and register the camera in 
Address Translation. 
						

							Installation/Troubleshooting
30
Wireless Setup
Others
The Camera Portal or 
Setup Page cannot be 
accessed from the WAN 
side. The network may be congested. Wait a while and try to connect 
again.
 To access the setup page, it may be necessary to set the web 
browser. (see page 
122 of Operating Instructions on the CD-
ROM)
 JavaScript is used on the setup page. If JavaScript is disabled in 
the web browser settings, enable it and then access the setup 
page.
1 Select Internet Explorer Tools, then Internet Options... in 
Internet Explorer, and click the Security tab.
2 Click Custom Level... in Security level for this zone.
3 Enable Active scripting in Settings.
 The Camera Portal section of Access Control in Security in 
Advanced Setup is set to Restricted Access on this product. Set 
it to None or Administrator Only.
 Access may be prohibited in Security on the setup page. See 
Filtering Log in Log on the setup page and make it accessible.
 When connecting this product under another router, use a router 
that is compatible with UPnP™. This product cannot be used 
when connected using a router with an in-built modem without 
the UPnP™ function. Set the CP function to Enable referring to 
page 
80 of Operating Instructions on the CD-ROM.
 Viewnetcam.com may not be registered. Register to 
Viewnetcam.com using the Link for Viewnetcam.com Service.
ProblemCause and Remedy
After setting MAC 
Address Filtering, 
wireless connection 
does not work. See the Panasonic Support Website (http://panasonic.co.jp/pcc/
products/en/netwkcam/) for more details about setup.
ProblemCause and Remedy
The POWER indicator is 
blinking red. The hardware is damaged. Remove the AC cord plug from the 
outlet and re-insert it (see page 
9). If the problem is not solved, 
contact an authorized servicenter. 
Problem Cause and Remedy 
						

							31 [For assistance, please call: 1-800-272-7033]Installation/Troubleshooting
The POWER indicator is 
blinking green. The firmware is damaged. Take the following steps to update the 
firmware. (Connect this product and the PC using a wire 
connection. Firmware cannot be updated on a wireless 
connection.)
When blinking quickly: 0.4 second intervals
1 Cut the power to this product.
2 Turn on the power while holding the FACTORY DEFAULT 
RESET button on the rear of this product.
 
(see page 109 of Operating Instructions on the CD-ROM for 
the location of the button)
3 After about 5 seconds when the POWER indicator has turned 
off, release the FACTORY DEFAULT RESET button.
 
The POWER indicator should blink green again.
4 Enter http://192.168.0.254:8080 into the web browsers 
address bar (http://bbhgw.webpage cannot be used).
5 Update when the update firmware window is displayed (see 
page 
95 of Operating Instructions on the CD-ROM)
When blinking slowly: 1 second intervals
1 Enter http://192.168.0.254:8080 into the web browsers 
address bar (http://bbhgw.webpage cannot be used).
2 Update when the update firmware window is displayed (see 
page 
95 of Operating Instructions on the CD-ROM).
The system has 
detected a conflict for 
IP address with the 
system having 
hardware address 
XX:XX:XX:XX:XX:XX 
or Another device on 
your TCP/IP Internet, 
which has the physical 
address 
XX:XX:XX:XX:XX:XX, is 
currently using the 
same IP address 
(XXX.XXX.XXX.XXX). 
Your TCP/IP network 
interface has been shut 
down. is displayed in 
the dialog box. Turn off all the devices. Turn on this product and then the PC.
 Check that all the PCs are set to Obtain IP Address 
Automatically.
 Check that the available address range and each of the IP 
addresses of the specific devices in the network do not overlap.
After clicking [Restart] 
on the setup page, the 
basic setup page is not 
displayed. Click the web browsers refresh button.
 After restarting the PC, access the setup page again.
The password to 
access the setup page 
has been forgotten. Push the FACTORY DEFAULT RESET button, and initialize this 
product (see page 
109 of Operating Instructions on the CD-ROM 
for the location of the button). The settings are returned to factory 
default. Reset the user name and password.
Problem Cause and Remedy 
						

							Panasonic Consumer Electronics Company, 
Division of Panasonic Corporation of North America
Printed in JapanPSQX3486YA
    KK1104GJ1025
2004 Panasonic Communications Co., Ltd. All Rights Reserved.
Panasonic Puerto Rico, Inc.
Carefully pack your unit, preferably in the original carton.
Attach a letter, detailing the problem, to the outside of the carton.
Symptom
The information in this document is subject to change without notice.
Send the unit to an authorized servicenter, prepaid and adequately insur\
ed.
Do not send your unit to the Panasonic Consumer Electronics Company list\
ed below or to executive 
or regional sales offices. These locations do not repair consumer produc\
ts.
When you ship the product
Panasonic Servicenters are listed in the servicenter directory.
Call 1-800-272-7033 for the location of an authorized servicenter.
This product is designed for use in the United States of America. Sale o\
r use of this product 
in other countries/areas may violate local laws.
For product service
Copyright:This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for 
internal use only. All other reproduction, in whole or in part, is prohibited without the written 
consent of Panasonic Communications Co., Ltd.