Panasonic Network Camera BL-VT164 BL-VP100 Owners Manual

SymptomCause/solutionReference pagesCannot access from the web
browser.• Is the same IP address provided to other devices?
Are there contradictions between the address and
the network subnet to be accessed?
When the camera and the PC are connected in
the same subnet:
Are the IP addresses of the camera and the PC set
in a common subnet? Or is “Use Proxy Server” for
the settings of the web browser checked?
When accessing the camera in the same subnet, it
is recommended to enter the address of the camera
in...

SymptomCause/solutionReference pages•Are you accessing the camera using the local
address (the IP address used in a local network)?
When accessing the camera, use the global address
(or the URL registered in the DDNS service) and the
port number of the camera as the IP address to be
used in the Internet.105
106
129Cannot access the camera
via the URL of the
“Viewnetcam.com” service.• Is the global address of camera (or router) notified
to the “Viewnetcam.com” service server?
Log into the “My Account”...

SymptomCause/solutionReference pagesCannot access the camera
from a cellular phone.• Is the URL correct? Or is  “/mobile” missing at the end
of the URL?
Check if the URL is entered correctly. When
accessing the camera from a cellular phone, it is
necessary to enter “/mobile” at the end of the URL
that is used for the camera access from a PC.19• Is the SSL encryption method different from that of
the camera?
Select “HTTP” (Do not select “HTTPS”) for
“HTTPS”  -  “Connection”  on the “Network”  page - the...

SymptomCause/solutionReference pages•Is the version of DirectX ®
 9.0c or later?
Check the version of DirectX as follows.
1. Select “Run...”  from the start menu of Windows .
2. Enter “dxdiag” in the displayed dialog box and
click the [OK] button.
If the version of DirectX is older than 9.0c,
upgrade it.-• Is the cellular phone in use support the 320 ´240
resolution? Or is the image data size too big to
display images on the cellular phone?
Refer to the manuals provided with the cellular
phone in use for...

SymptomCause/solutionReference pagesImages are displayed washed
out.• Is the brightness setting set at an appropriate level?
Click the [Normal] button of [Brightness]. :
10
 
: 15
Flicker appears on the
screen.• When flicker occurs frequently, select “Indoor
scene” for “Light control mode”.60The camera does not move
onto the preset position
exactly.• Is any part of the camera worn out?
When the camera does not move to the exact
position frequently, the driving parts may be worn
out. Contact the dealer...

SymptomCause/solutionReference pages•The firewall function of the anti-virus software may
be filtering the port of the camera.
Exclude the port number of the camera from the list
of the port numbers to be filtered by the anti-virus
software.-No indicator lights.• Is “Off”  selected for  “Indicator” on the “Basic” page?
Select “On” for “Indicator”.39H.264 images are not
displayed.• When “Network Camera View 4S” is deleted from a
PC on which both the viewer software “Network
Camera View 3” and “Network...

SymptomCause/solutionReference pagesCannot connect to the
wireless router
 
• Is the camera in an area with no wireless signal, or
is there a concrete wall or other obstructions
between the camera and wireless router?
Check the [Radio wave status] from [Wireless] -
[Status] on the setup menu, and install the camera
in an area that is close to the wireless router, has no
interfering objects, and can easily receive signals.148• Did you register the camera's MAC address to
wireless routers that have MAC...

Information BarDepending on the OS installed on the PC, the following may occur. Follow the instructions below when the
following has occurred. By performing the following solutions, other applications may not be affected.
When using Internet Explorer 9.0:
The “Information Bar” ( A) expressed in the following symptom and solutions will be displayed on the lower
side of the Internet Explorer page only when there is information to communicate.
When using Internet Explorer 6.0, Internet Explorer 7.0, or...

SymptomCause/solutionReference pagesThe following message is
displayed on the information
bar.
“ This webpage wants to install
the following add-on:
`nwcv4Ssetup.exe' from
`Panasonic System Networks
Co.,Ltd.`.” (Internet Explorer
9)• Select [Install]. The “Security Warning” window
will be displayed. Click the [Install] button on the
displayed “Security Warning” window.-An unnecessary status bar or
scroll bar is displayed on the
pop-up window.• Click “Internet Options...” under “Tools” of the
menu bar...

For U.S. and Canada:
Panasonic System Communications Company of North America,
Unit of Panasonic Corporation of North America
www.panasonic.com/business/
For customer support, call 1.800.528.6747
Three Panasonic Way, Secaucus, New Jersey 07094 U.S.A.
Panasonic Canada Inc.
5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Canada
(905)624-5010
www.panasonic.ca
For Europe and other countries:
http://panasonic.net
Importers name and address to follow EU rules:
Panasonic Testing Centre
Panasonic Marketing...