Panasonic Network Camera BB-HCM403A Getting Started Manual

							Operating Instructions
183
Timer Image Buffer/Transfer 84
Top page
 12
Trademarks
 4
U
Update Firmware page 145
UPnP page
 57
User-specified DynamicDNS
 62
V
Viewnetcam.com Service 60
Z
Zooming In and Out 19 
						

							Panasonic Consumer Electronics Company, 
Division of Panasonic Corporation of North America
PQQX15560ZA      KK0606JT0
2006 Panasonic Communications Co., Ltd. All Rights Reserved.
Panasonic Puerto Rico, Inc.
Carefully pack your unit, preferably in the original carton.
Attach a letter, detailing the symptom, to the outside of the carton.
Symptom
The information in this document is subject to change without notice.
Send the unit to an authorized servicenter, prepaid and adequately insured.
Do not send your unit to the Panasonic Consumer Electronics Company listed below or to
executive or regional sales offices. These locations do not repair consumer products.
When you ship the product
Panasonic Servicenters are listed in the servicenter directory.
Call 1-800-272-7033 for the location of an authorized servicenter.
This Network Camera is designed for use in the United States of America.
Sale or use of this product in other countries/areas may violate local laws.
For product service
Copyright:This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced 
for internal use only. All other reproduction, in whole or in part, is prohibited without the written 
consent of Panasonic Communications Co., Ltd. 
						

							Troubleshooting
Network Camera
Model No.BB-HCM403A
(PoE Ready)
Indoor Ceiling Use Only
Troubleshooting................................................................... 3
Indicator Display Troubleshooting when using an optional AC Adaptor 
(Model No. BB-HCA2A)............................................................................. 3
Indicator Display Troubleshooting when using PoE................................... 5
Camera Setup Troubleshooting ................................................................. 7
Camera Image/Page Display Troubleshooting .......................................... 9
Operation Bar Troubleshooting................................................................ 15
Audio Problems Troubleshooting ............................................................. 16
Image Buffer/Transfer Troubleshooting.................................................... 20
SD Memory Recording Troubleshooting ................................................. 21
IPv6 Troubleshooting ............................................................................... 22
IPsec Troubleshooting ............................................................................. 23
Miscellaneous Troubleshooting ............................................................... 25
Ta b l e  o f  C o n t e n t s 
						

							Troubleshooting
2
Trademarks
• Microsoft, Windows and ActiveX are either registered trademarks or 
trademarks of Microsoft Corporation in the United States and/or other 
countries.
 All other trademarks identified herein are the property of their respective 
owners.
Abbreviations
 UPnP is the abbreviation for Universal Plug and Play.
 Network Camera is called Camera in this manual.
 Setup CD-ROM is called CD-ROM in this manual. 
						

							Troubleshooting
3
Troubleshooting
The Panasonic Network Camera support website http://panasonic.co.jp/pcc/
products/en/netwkcam/ includes various technical information in addition to the 
contents in this troubleshooting section. Access the website if this troubleshooting 
does not solve your problem.
Indicator Display Troubleshooting when using an 
optional AC Adaptor (Model No. BB-HCA2A)
Problem Cause and Remedy
The indicator 
lights or blinks 
orange. The Ethernet cable is not connected properly.
→Connect the Ethernet cable properly.
 The PC, the Ethernet hub or router is not working.
→Confirm that PC, Ethernet hub and router are working.
 The Ethernet cable is partly disconnected.
→Change it to another Ethernet cable.
The indicator 
continues 
blinking orange. The camera is turned off when updating firmware.
→If you access the camera using a web browser, the Update 
Firmware page will be displayed. Update the firmware 
following the procedure (see page 145 of the Operating 
Instructions on the CD-ROM). If you fail to update the 
firmware, see page 25.
The indicator 
continues 
blinking orange 
(2-second 
interval). The router or hub on your network is turned off.
→Turn the router or hub on, and wait until the line is 
connected.
 UPnP™ of the router is disabled.
→Enable UPnP™.
 UPnP™ is not supported by the router.
→Set UPnP™ port forwarding manually. 
						

							Troubleshooting
4
The indicator 
continues 
blinking green. Automatic setup is not complete.
→Complete the setup following the instructions in Getting 
Started.
 The camera did not receive an IP address from the DHCP 
server.
→When setting [Automatic Setup] or [DHCP Setup], the 
camera may not be assigned an IP address due to network 
failures. Ask your ISP or network administrator for more 
information.
The indicator 
does not light up. The indicator display is disabled.
→Check if the indicator control is disabled (see page 140 of 
the Operating Instructions on the CD-ROM).
 The standard AC adaptor (Option) is not being used.
→Confirm that the standard AC adaptor (Model No. BB-
HCA2A: Option) is being used.
 A cross cable is being used.
→Some hubs and routers do not support the cross cable. 
Use a category 5 straight cable.
 The camera may be malfunctioning.
→If you cannot access the camera, the camera may be 
malfunctioning. Call our customer call center.
The indicator 
continues 
blinking red. The camera may be malfunctioning.
→If you cannot access the camera, the camera may be 
malfunctioning. Call our customer call center. Problem Cause and Remedy 
						

							Troubleshooting
5
Indicator Display Troubleshooting when using  PoE
Problem Cause and Remedy
The indicator 
lights or blinks 
orange. The Ethernet cable is partly disconnected.
→Change it to another Ethernet cable.
The indicator 
continues 
blinking orange. The camera is turned off when updating firmware.
→If you access the camera using a web browser, The 
Update Firmware page will be displayed. Update the 
firmware following the procedure (see page 145 of the 
Operating Instructions on the CD-ROM). If you fail to 
update the firmware, see page 25.
The indicator 
continues 
blinking orange 
(2-second 
interval). The router or hub on your network is turned off.
→Turn the router or hub on, and wait until the line is 
connected.
 UPnP™ of the router is disabled.
→Enable UPnP™.
 UPnP™ is not supported by the router.
→Set UPnP™ port forwarding manually.
The indicator 
continues 
blinking green. Automatic setup is not complete.
→Complete the setup following the instructions in Getting 
Started.
 The camera did not receive an IP address from the DHCP 
server.
→When setting [Automatic Setup] or [DHCP Setup], the 
camera may not be assigned an IP address due to network 
failures. Ask your ISP or network administrator for more 
information. 
						

							Troubleshooting
6
The indicator 
does not light up. The indicator display is disabled.
→Check if the indicator control is disabled (see page 140 of 
the Operating Instructions on the CD-ROM).
 A cross cable is being used.
→Some hubs and routers do not support the cross cable. 
Use a category 5 straight cable.
 The camera is not connected to the PoE hub.
→Connect the camera to the PoE hub.
 The PoE hub is turned off.
→Turn on the PoE hub.
 The Ethernet cable is partly disconnected.
→Change it to another Ethernet cable.
 The camera is improperly connected to the PoE hub.
→Refer to the PoE hubs manual.
 Too many clients are connected to the PoE hub.
→Some PoE hubs have a limit for wattage. Connect the 
cameras referring to the PoE hubs manual without 
exceeding the limit.
 The camera or the PoE hub may be malfunctioning.
→If another PoE-supported device is connected to the PoE 
hub and it works, the camera may be malfunctioning. Call 
our customer call center.
 There is a relay connector or a hub between the camera and 
the PoE hub.
→Directly connect the camera to the PoE hub with an 
Ethernet cable.
 The standard PoE cable is not being used.
→Use a 4-pair UTP/STP Cat 5 cable.
The indicator 
continues 
blinking red. The camera may be malfunctioning.
→If you cannot access the camera, the camera may be 
malfunctioning. Call our customer call center. Problem Cause and Remedy 
						

							Troubleshooting
7
Camera Setup Troubleshooting
Note
• If you are experiencing any problems, it is recommended that you 
temporarily disable all firewall, pop-up killer, and virus detection 
software. Once the problem is identified and corrected, you can restart 
the Setup Program.
Problem Cause and Remedy
Setup fails using 
Setup Program. More than 20 minutes have passed since the camera was 
turned on.
→Turn the camera off, and turn the camera on again. Then 
set up the camera again.
 Multiple camera IP addresses are overlapping.
→If you are installing multiple cameras, turn the cameras on 
one by one.
 Network problems may have occurred during setup.
→Confirm that your network is working. Turn the camera off, 
and turn the camera on again (see page 10 of the 
Operating Instructions on the CD-ROM). Then set up the 
camera again.
The E-mail that 
has a link to the 
Viewnetcam.com 
website does not 
come. The E-mail address that you registered on the 
Viewnetcam.com website is wrong.
→Register your correct E-mail address on the 
Viewnetcam.com website at:
http://www.viewnetcam.com.
DynamicDNS 
registration fails. The router-connected PC has failed to access the Internet.
→Refer to the routers manual and try to connect to the 
Internet through your PC. Once Internet connection has 
been confirmed, you can register to DynamicDNS. 
						

							Troubleshooting
8
Setup Program 
does not list any 
cameras. Your firewall or antivirus software is blocking the connection.
→To avoid any possible problems, temporarily disable any 
firewall or antivirus software, and set up the camera again. 
If you cannot disable your firewall or antivirus software, 
you can set up the camera using the MAC address (see 
page 159 of the Operating Instructions on the CD-ROM).
 The camera is connected over a different network.
→Set up the camera from a PC connected to the same router 
as the camera.
 Confirm that an IP address is assigned to your PC.
→If an IP address is not assigned to your PC, assign one 
(see page 155 of the Operating Instructions on the CD-
ROM).
UPnP™ port 
forwarding setup 
fails. UPnP™ is disabled on the router.
→Enable UPnP™ on the router following the router manual.
 The camera was turned on before the router was turned on.
→Turn the router on first, and then turn the camera on.
 The default gateway is not set, or the settings are wrong.
→Set the default gateway correctly (see page 41 or page 45 
of the Operating Instructions on the CD-ROM).
 The router does not support UPnP™.
→Enable port forwarding on your router following the router 
manual.
The camera IP 
address and port 
number have 
been forgotten.→Clicking [Camera Setup] on the Setup Program displays the 
camera list. The camera list shows the MAC address on the 
bottom of the camera. The camera IP address and port 
number are shown next to the MAC address.
The password 
has been 
forgotten.→Press the FACTORY DEFAULT RESET button to reset the 
camera to default. Set up the camera again.
An error message 
is displayed on 
the camera status 
by the Setup 
Program. An error on the Setup Program caused the error message.
→Turn the camera off, and turn the camera on again (see 
page 10 of the Operating Instructions on the CD-ROM). Problem Cause and Remedy