Panasonic Memory Card Video Recorder AG-CPD15P Operating Instructions

111
Troubleshooting 
and Reference
Notes:
•  If pressing the [REC] button or entering a recording trigger fails to start 
recording, the [REC] lamp blinks at a high rate.
•   
 
The [BUSY] lamp blinks when accessing the P2 card immediately after 
opening or closing the recorder’s P2 card slot cover.
Indicator Lamps and Recorder Status (continued)
∗1  Inserting a P2 card that displays a “RUNDOWN” On Screen status display (see 
“Viewing Live Video → Viewing the status of this unit” on pages 60, 61) will...

11 2
Troubleshooting
Before requesting service, check the points listed below. If the problem persists, 
contact your supplier.
  Starting up
  Operation
Symptom Remedy
Power does not come on.•  
Check whether power cable (included in the 
separately sold Cable Kit) is connected correctly.
Power gets turned off 
automatically.•  If you have set a refer to “PowerOff Time” on 
page 75 and are running the recorder with the 
ignition switch at LOCK (OFF), turn the ignition 
switch on and reboot the recorder...

11 3
Troubleshooting 
and Reference
  Recording
Symptom Remedy
Cannot start recording.
Or a recording error 
warning appears.• Is a P2 card inserted in a P2 card slot?
• Is the P2 card slot cover closed?
•  Is there any free space on the P2 card? Check 
the remaining space, and upload files to clear 
some space.
•  Make sure that the write-protect switch of the P2 
card is not set to PROTECT.
•  
Check if a 16 GB or higher capacity P2 card was 
formatted in this unit. A 16 GB or higher capacity 
P2 card...

11 4
Symptom Remedy
Video is distorted or not 
recorded.•  
Are Color Camera and video monitoring equipment 
connected properly?
•  Are both the video input connector selection 
and the input selection made with the Remote 
Control Panel the same?
•  Are the video outputs settings correct for the 
connected equipment? Connect a monitor to the 
[VIDEO OUT] connector on the rear panel of the 
Memory Card Video Recorder and check the 
picture.
Sound is distorted or not 
recorded.•  
Is the cable connection...

11 5
Troubleshooting 
and Reference
Error Messages
No. Message Measure
E00411Update file not found. No update file could be found on the P2 
card or USB memory device.
•  Check whether the update file for this 
unit has been correctly copied to the 
P2 card or USB memory device.
•  Reformat the P2 card or USB memory 
device before use. 
•  Use another USB memory device. E00418
E00461
E00468
E00410Invalid update file found.
The update file on the P2 card or USB 
memory device is corrupted.
•  Check...

11 6
Error messages (continued)
No. Message Measure
E00449Unexpected update failure. Some other update error occurred.
•  Check whether the update file for this 
unit has been correctly copied to the 
P2 card or USB memory device.
•  Reformat the P2 card or USB memory 
device before use. 
•  Use another USB memory device.  E00466
E00467
E00499
E00602AG-RCP30 needs to be 
updated!
Will start updating soon.A connected AG-RCP30 was found to 
need an update. 
This unit reboots automatically to start 
an...

11 7
Troubleshooting 
and Reference
Error messages (continued)
No. Message Measure
E02461 Couldn’t delete files.
Check the card information, and proceed 
as follows according to the information.
 CARD PROTECT:
   Release the write-protect switch of the 
P2 card.
 UNFORMATTED:
    Replace with the formatted P2 card.
 REFORMAT: 
   
Upload or export data to back it up and 
reformat the card.
 NO CARD: 
    Insert a P2 card.
 Others: 
    Replace the P2 card with another one.
E02470 System error
Couldn’t...

11 8
Error messages (continued)
No. Message Measure
E15753 Altered P2 Card found 
on slot1. Backup data
and reformat.P2 card data has been modified on 
another device. 
Upload or export data to back it up and 
reformat the card. E15754 Altered P2 Card found 
on slot2. Backup data
and reformat.
E15755
VUP Card found on slot1.
Record cannot be started.The P2 card contains an update file. 
Insert a P2 card other than the one 
containing the update file. E15756
VUP Card found on slot2.
Record cannot be...

11 9
Troubleshooting 
and Reference
Error messages (continued)
No. Message Measure
E20801 The recorder reboots by 
unrecoverable card ejection 
error.
Be sure to use the correct procedure to 
remove and load P2 cards.
E20802 The recorder reboots by 
unrecoverable card insertion 
error.
E20803
Card is not ready.
Please try to reinsert the card, 
or Reboot from Menu.Check the P2 card and re-insert it, or 
reboot this unit.
E20901Firmware Update FAILED!
An error occurred during the update.•  Check whether...

120
Error messages (continued)
No. Message Measure
E20922Unsupported Control Panel 
Detected!A Remote Control Panel not supported 
by this unit was detected.
Disconnect the Remote Control Panel.
E22420 Officer’s information file 
cannot be loaded.The officer data file (WID
∗∗∗∗∗.TXT) is 
corrupted. Create a new officer’s data 
file, save it to a USB memory device 
and re-register it.
E22421 Since you are not an 
administrator, you cannot 
open this menu.
You are not registered as an administrator 
and...