Panasonic Memory Card Video Recorder AG-CPD15P Operating Instructions

							111
Troubleshooting 
and Reference
Notes:
•  If pressing the [REC] button or entering a recording trigger fails to start 
recording, the [REC] lamp blinks at a high rate.
•   
 
The [BUSY] lamp blinks when accessing the P2 card immediately after 
opening or closing the recorder’s P2 card slot cover.
Indicator Lamps and Recorder Status (continued)
∗1  Inserting a P2 card that displays a “RUNDOWN” On Screen status display (see 
“Viewing Live Video → Viewing the status of this unit” on pages 60, 61) will 
cause the [READY] lamp to blink.
∗2  The [REC] lamp normally blinks under the following conditions:
  •  When there is little space left (about 30 minutes or less) on a P2 card
  •  When the number of files recorded on the P2 cards inserted in slots 1 and 2 
totals over 19,000 (up to 20,000) files
  •  When the maximum number of recording files per day approaches (depends 
on format type). See “Format” on page 86 for details.
  •  When the remaining recording days is less than 5% of the total recording days 
of all P2 cards inserted in P2 card slots 1 and 2. 
∗3  For details on how to run the PC application, refer to the operating instructions 
supplied with the PC application.
∗4  If the error is related to the status of the P2 card, the status will appear in the 
status display of the On-Screen. Refer to “Viewing Live Video → Viewing the 
status of this unit” on pages 60 and 61, or contact your supplier. 
						

							11 2
Troubleshooting
Before requesting service, check the points listed below. If the problem persists, 
contact your supplier.
  Starting up
  Operation
Symptom Remedy
Power does not come on.•  
Check whether power cable (included in the 
separately sold Cable Kit) is connected correctly.
Power gets turned off 
automatically.•  If you have set a refer to “PowerOff Time” on 
page 75 and are running the recorder with the 
ignition switch at LOCK (OFF), turn the ignition 
switch on and reboot the recorder (see “On” on 
page 19).
•  If the operating environment is hotter than the 
recommended temperature, the unit may turn 
off for safety reasons. If this happens, wait for 
the operating environment to cool down before 
using the unit.
Symptom Remedy
Cover cannot be opened.• Are you using the supplied key?
Key cannot be removed 
from lock.•  Is the P2 card slot cover closed? The key can 
only be removed if the P2 card slot cover is 
closed.
P2 card slot cover cannot 
be closed.•  Is a P2 card inserted correctly in a P2 card slot?
• Is the Eject button folded to the right?
The unit does not respond 
or another problem has 
occurred.•  
To reset the unit, keep pressing the [REC] button 
and [STOP] button on this unit together for about 
10 seconds. When resetting, after all lamps 
turn off (1 or 2 seconds) and then on (1 or 2 
seconds), all lamps blink.
•  If the button lock is enabled (“ON”), change the 
setting to “OFF”.
   
(see “Unlocking” on page 54 and “Operation Key 
Lock” on page 83)
Recorder was restarted
without performing a 
reset.•  If you remove the P2 card during P2 card 
access ([BUSY] lamp is lit), the P2 card slot 
may become inoperative. In such a case, the 
recorder automatically restarts itself, and the 
card slot will become operative again.
•  When auto maintenance is set to “ON”, the 
recorder reboots at the set interval. 
						

							11 3
Troubleshooting 
and Reference
  Recording
Symptom Remedy
Cannot start recording.
Or a recording error 
warning appears.• Is a P2 card inserted in a P2 card slot?
• Is the P2 card slot cover closed?
•  Is there any free space on the P2 card? Check 
the remaining space, and upload files to clear 
some space.
•  Make sure that the write-protect switch of the P2 
card is not set to PROTECT.
•  
Check if a 16 GB or higher capacity P2 card was 
formatted in this unit. A 16 GB or higher capacity 
P2 card whose folders have been modified on a 
PC must be reformatted in this unit.
•  Are the [GPIO/SERIAL] connector or recording 
trigger criteria set correctly?
•  
Check whether the recorder is set to administrator 
setup status. 
•  Check whether the correct cables have been 
connected to the video input connectors.
Recorded data have 
become totally or partially 
unusable. •  A power outage or power cable (included in the 
separately sold Cable Kit) disconnection during 
recording may damage the P2 card or corrupt 
data on a P2 card. Never turn the power off 
while recording to a P2 card.
•  Do not insert or remove a P2 card when another 
P2 card is being accessed as this may damage 
the P2 card or corrupt data on the P2 card.
•  
Corrupted data may be restorable (see “Restoring 
Files” on page 71 for details).
Troubleshooting (continued) 
						

							11 4
Symptom Remedy
Video is distorted or not 
recorded.•  
Are Color Camera and video monitoring equipment 
connected properly?
•  Are both the video input connector selection 
and the input selection made with the Remote 
Control Panel the same?
•  Are the video outputs settings correct for the 
connected equipment? Connect a monitor to the 
[VIDEO OUT] connector on the rear panel of the 
Memory Card Video Recorder and check the 
picture.
Sound is distorted or not 
recorded.•  
Is the cable connection to the audio input correct?•  Are both the audio input connector selection 
and the input selection made with the Remote 
Control Panel the same?
•  Are the audio outputs settings correct for the 
connected equipment? Refer to the Operating 
Instructions for the connected device.
Information from equipment 
connected via the [GPIO/
SERIAL] connector is not 
recorded in the meta data file.•  Do the communications settings of the connected 
device match those of the recorder’s [GPIO / 
SERIAL] connector? Check this while referring to 
the Operating Instructions for connected equipment.
Troubleshooting (continued) 
						

							11 5
Troubleshooting 
and Reference
Error Messages
No. Message Measure
E00411Update file not found. No update file could be found on the P2 
card or USB memory device.
•  Check whether the update file for this 
unit has been correctly copied to the 
P2 card or USB memory device.
•  Reformat the P2 card or USB memory 
device before use. 
•  Use another USB memory device. E00418
E00461
E00468
E00410Invalid update file found.
The update file on the P2 card or USB 
memory device is corrupted.
•  Check whether the update file for this 
unit has been correctly copied to the 
P2 card or USB memory device.
•  Reformat the P2 card or USB memory 
device before use. 
•  Use another USB memory device. E00413
E00414
E00415
E00460
E00463
E00464
E00465
E00412More than two update files 
found.Multiple update files were found on the 
P2 card or USB memory device.
•  Check whether there are multiple 
update files on the P2 card or USB 
memory device.
•  Check whether there are multiple P2 
cards and/or USB memory devices 
containing update files.  E00462
E00419This media cannot use for 
update.The used P2 card or USB memory 
device cannot be used for updating.
•  A P2 card with a \DATA folder cannot 
be used for updating.
•  A USB memory device containing a 
folder other than the \WIDKEY folder 
cannot be used for updating.  E00469
E00420Update file read error. An update file load error occurred.
•  Check whether the update file for this 
unit has been correctly copied to the 
P2 card or USB memory device.
•  Reformat the P2 card or USB memory 
device before use. 
•  Use another USB memory device.  E00470 
						

							11 6
Error messages (continued)
No. Message Measure
E00449Unexpected update failure. Some other update error occurred.
•  Check whether the update file for this 
unit has been correctly copied to the 
P2 card or USB memory device.
•  Reformat the P2 card or USB memory 
device before use. 
•  Use another USB memory device.  E00466
E00467
E00499
E00602AG-RCP30 needs to be 
updated!
Will start updating soon.A connected AG-RCP30 was found to 
need an update. 
This unit reboots automatically to start 
an update.
E00603Unsupported Control Panel!
Replace Control Panel.A Remote Control Panel not supported 
by this unit was detected. 
Disconnect the Remote Control Panel.
E00604
ACC Off detected !
Will power off after uploading.
Turn ACC ON to cancel
power off.The vehicle engine switch is set to 
LOCK (OFF) when “PowerOff Time” on 
page 75 is set to “AUTO”. The system 
awaits control from a PC application to 
be released.
To continue using the recorder without 
turning it off, set the engine switch to ON.
E02431 DSP error. Playback and 
record cannot be performed.Wait until the error message is cleared. 
Contact your supplier if the message 
does not clear after about a minute. E02432
E02440 System error
Couldn’t format P2 cards.
Insert another P2 card.
E02441 Couldn’t format P2 cards.
E02442 Found read only P2 cards.
Couldn’t format.Disable P2 card write-protection.
E02443 Not P2 card.
Couldn’t format.The inserted card is not a P2 card. 
Replace the card with a P2 card.
E02444 No card.
Couldn’t format.Insert a P2 card.
E02460 System error
Couldn’t delete files.Contact your supplier. 
						

							11 7
Troubleshooting 
and Reference
Error messages (continued)
No. Message Measure
E02461 Couldn’t delete files.
Check the card information, and proceed 
as follows according to the information.
 CARD PROTECT:
   Release the write-protect switch of the 
P2 card.
 UNFORMATTED:
    Replace with the formatted P2 card.
 REFORMAT: 
   
Upload or export data to back it up and 
reformat the card.
 NO CARD: 
    Insert a P2 card.
 Others: 
    Replace the P2 card with another one.
E02470 System error
Couldn’t restore files.
Contact your supplier.
E02471 Couldn’t restore files.
E02481
Write error on slot1.
Record cannot be continued.Be sure to use the correct procedure 
to remove and load P2 cards. Replace 
a P2 card that is not recognized after 
inserting it in the P2 card slot and 
closing the P2 card slot cover. E02482
Write error on slot2.
Record cannot be continued.
E07671Camera communication error.
Camera cannot be controlled.The Color Camera may not be correctly 
connected. Check whether the camera 
cable (included in the Color Camera) 
is correctly connected to the Color 
Camera. Contact your supplier if this 
measure does not solve the problem.
E08601 Lid open.
Playback and record cannot 
be performed.Close the P2 card slot cover.
E08602 The recorder’s fan has 
stopped.
Contact your supplier. E10400 Radar model file not found.
E10401 More than five radar model 
files found.
E10402
Invalid radar model file found.
E10403 Radar model file read error.
E10410
Radar communication error.
Please check the radar setting.
E15751 Card is run-down.
Replace P2 card on slot1.A P2 card is nearing the end of its 
service life. While it will still be possible 
to record and play back a P2 card after 
this message has appeared, you are 
recommended to replace it. E15752 Card is run-down.
Replace P2 card on slot2. 
						

							11 8
Error messages (continued)
No. Message Measure
E15753 Altered P2 Card found 
on slot1. Backup data
and reformat.P2 card data has been modified on 
another device. 
Upload or export data to back it up and 
reformat the card. E15754 Altered P2 Card found 
on slot2. Backup data
and reformat.
E15755
VUP Card found on slot1.
Record cannot be started.The P2 card contains an update file. 
Insert a P2 card other than the one 
containing the update file. E15756
VUP Card found on slot2.
Record cannot be started.
E15757
Illegal Card found on slot1.
Record cannot be started.
The inserted card cannot be used. 
Check card type.
E15758
Illegal Card found on slot2.
Record cannot be started.
E15759
Unformatted Card found on slot1.
Record cannot be started.An unformatted P2 card has been 
inserted. 
Replace it with a formatted P2 card. E15760
Unformatted Card found on slot2.
Record cannot be started.
E15761Write Protect Card found on slot1.
Record cannot be started.The write-protection switch on the P2 
card is set to the “PROTECT” position. 
Slide the write-protection switch away 
from the “PROTECT” position. E15762
Write Protect Card found on slot2.
Record cannot be started.
E15763
No Card.
Record cannot be started.No P2 card is inserted. Insert a P2 card.
E15764
Write Error.
Record cannot be started.The P2 card cannot be written to. 
Replace the P2 card.
E15765
Card Full.
Record cannot be started.8 GB or lower capacity P2 cards: 
   
The following conditions may have occurred. 
  •  There is no space left on the P2 card. 
  •  The P2 cards inserted in P2 card slots 
1 and 2 contain 20,000 or more files. 
   Replace the P2 card with a P2 card 
with free capacity, or free up space in 
the P2 card for new data. 
16 GB or higher capacity P2 cards: 
   
The following conditions may have occurred. 
  •  There is no space left on the P2 card. 
  •  The P2 cards inserted in P2 card slots 
1 and 2 contain 20,000 or more files. 
  •  The maximum number of files that 
can be recorded has been exceeded 
for that day. 
  •  The number of recording days has 
been exceeded
   Replace the P2 card with a P2 card 
with free capacity, or back up the data 
on the P2 card and reformat it.  
						

							11 9
Troubleshooting 
and Reference
Error messages (continued)
No. Message Measure
E20801 The recorder reboots by 
unrecoverable card ejection 
error.
Be sure to use the correct procedure to 
remove and load P2 cards.
E20802 The recorder reboots by 
unrecoverable card insertion 
error.
E20803
Card is not ready.
Please try to reinsert the card, 
or Reboot from Menu.Check the P2 card and re-insert it, or 
reboot this unit.
E20901Firmware Update FAILED!
An error occurred during the update.•  Check whether the update file for this 
unit has been correctly copied to the 
P2 card or USB memory device.
•  Reformat the P2 card or USB memory 
device before use. 
•  Use another USB memory device.
•  Check whether there are multiple 
update files on the P2 card or USB 
memory device. 
•  Check whether there are multiple P2 
cards and/or USB memory devices 
containing update files. 
•  A P2 card with a \DATA folder cannot 
be used for updating. 
•  A USB memory device containing a 
folder other than the \WIDKEY folder 
cannot be used for updating.
E20911Microcontroller Update 
FAILED!
An error occurred during the update. 
This unit reboots automatically to restart 
an update. 
Contact your supplier if the problem 
persists.
E20912Unsupported Microcontroller 
Detected!This unit has broken down.
Contact your supplier.
E20921AG-RCP30 Update FAILED!An error occurred during an update of 
an AG-RCP30 connected to this unit.
This unit reboots automatically to restart 
an update. 
Contact your supplier if the problem 
persists. 
						

							120
Error messages (continued)
No. Message Measure
E20922Unsupported Control Panel 
Detected!A Remote Control Panel not supported 
by this unit was detected.
Disconnect the Remote Control Panel.
E22420 Officer’s information file 
cannot be loaded.The officer data file (WID
∗∗∗∗∗.TXT) is 
corrupted. Create a new officer’s data 
file, save it to a USB memory device 
and re-register it.
E22421 Since you are not an 
administrator, you cannot 
open this menu.
You are not registered as an administrator 
and cannot open this menu. Ask a 
registered administrator for assistance.
E22422Officer’s information file 
cannot be loaded.There is no Officer Registration file 
or it contains the wrong data. Create 
a correct Officer Registration file 
(WOFFICER.TXT), copy it to a USB 
memory device and reload it. 
E22423
Admin’s information file 
cannot be loaded.There is no Administrator Registration 
file or it contains the wrong data. Create 
a correct Administrator Registration 
file (WADMIN.TXT), copy it to a USB 
memory device and reload it.
E22424 Officer’s information cannot 
be setup during record !
Officer data cannot be changed during 
recording. Stop recording and start over.
E22425 Cannot load Event Type.There is no event type file or the content 
of the file is incorrect. Copy the correct 
event type file (EVTYPE.TXT) to the 
USB memory device and reregister it.
E22426 Menu copy failure. Connect a write-enabled USB memory 
device.
E22620 Auto Maintenance Canceled
Auto maintenance was not performed 
because the P2 card slot cover was open 
or because recording was in progress.
E25410GPS communication error.
Please check the GPS module.An error occurred in the GPS module. 
Consult your supplier.
E28201 A capacity of USB strage is 
not enough to export.Use other USB memory device that is 
not full.
E28202 Export is complete.
Restore file remained.Restore the file not yet restored, and 
export it again.
E28203 File not found in P2 cards. There are no files to export. No export 
operation needed.
E28400 No USB storage devices.
Couldn’t start export.Connect a USB memory device.
E28401 Found read only P2 cards.
Couldn’t start export.Set the P2 card write-protect switch 
away from the write-protect position.