Panasonic Massage Lounger Real_pro_ultra_ Product Information Manual

							
31
Display Method of Massage Block Total Use Time
Note:  Demo
models should
be sold off 
by 800 hours
since warranty 
from Panasonic
is capped at 
1,000 hours. 
						

							
32
Key Features and Benefits
Features of the ChairBenefits
4 head and 2 Head Massage System  with 
Quad massage and Junetsu massage Can replicate various massage styles.  Over 1,111 
massage combinations.  More diversity and precision 
and depth and area than any chair on the market.
Massage Memory—4 person , 24 massages.Allows both customization and ease of use.
Pressure Sensors Customized intensity and finding curves and your height.  
Tracks during the massage, not just shoulder height at 
the start like competitors.
Virtual S curve Track of 30”—sensors define 
an individual’s back curvature, then the 
massage is automatically adjusted to them. Contours to the curvature of your whole spine.
Provides a more natural, comfortable massage –
reaching more critical points on your upper and lower 
back
Rolling Massage Technique Stretches the spine, relieves pressure on the vertebra.
Kneading Massage Technique—4 styles Deep tissue, maximum therapeutic effect.
Tapping Massage Technique—5 speeds 500 taps per minute to invigorate; increases circulation
Intensity Control—4.0” adjustment Personalize comfort levels.
Height/Width Adjustment Customize to your specific height; runs along accupoints.
5 Pre-programmed Massages and 1 self 
program.   Shiatsu, Deep, Refresh, and Gentle, plus self program.
Manual Control Allows you to work on most needed/desired areas.
Air body massage—36 airbag system.  
Shoulder and Waist unique to Sharper. Shoulders, soles, calves, thighs, arms, hips, seat—slow 
squeezing and firm fast grasping all meant to relax and 
increase circulation.
170 degree Electronic Recline—independent 
chair and ottoman 12 Second electronic recline of back; raises ottoman, 
which can be controlled separately.
Electronic Intensity and Speed Control  Precise changes in massage intensity and feel made  easily from remote.
Synthetic Leather in chocolate brown  or Black Full size plush soft durable synthetic leather chair  available in 2 colors.
Steel Frame Construction For years of durability and comfort.
Panasonic brand Customer’s trust, reputation for reliability and value. 
						

							
33
Competitor Chair Comparison 
						

							
Frequently Asked Questions 
						

							
35
Frequently Asked Questions
Q:  What’s the main thing that’s new on this year’s Real Pro Ultra?
A:  First, we massage more area.  We have added more air capacity, including shoulder and 
extended waist massage.  Air is up above 400 square inches (460 to be exact) and back is also 
up to 200 square inches. Both of this is more than any chair on the market.
Second, our back massage does two new things. The massage heads can open and close, 
which allows us to do both grasping and fist style massages. And since our massage heads can 
protrude up to 4”, our grasping system is more effective than any chair on the market. Also, we 
are the only chair to have “junetsu” massage, which means ultra-fine kneading. The typical 
massage head takes 4 seconds to make a complete kneading motion. Panasonic has 
developed motors which can change direction 600 times per second, quietly, and therefore can 
make small circles while giving a strong massage. These one second circles are the Junetsu 
motion. By making these circles, the chair is able to replicate the circular kneading motion of the 
thumb, which is used by professional massage therapists to massage muscles deeply (down to 
the bone) and also quickly loosen them up.  This, combined with deep tissue acupressure into 
acupoints (Shiatsu) combined with surface long stroke kneading (Swedish) are the main 
techniques used by massage therapists to work the back. Only this chair does all three.
The back massage also has what we call “float”technology, which allows the massage heads 
to pivot more.  This means you can better imitate the force and maneuverability of a human 
wrist, allowing for smoother massage. 
 It also allows us to go wider in the whole back area, 
massaging gently over the middle and wide back area where we did not go before.
Our motors, always excellent, are even more precise in their ability to stop, start, and change 
direction and speed.  This means precision  in imitating what human massage therapists do.
We have also added new massages, such as the “stretch” massage for relieve of muscle 
tension in the thighs and lower back.  Another stretch massage has been added for the 
shoulders.  Each arm is grasped, the chair reclines, and the shoulder is gently stretched out in 
three separate reclines of the chair.  This can help prevent shoulder stiffness, increase mobility 
(especially in older users), and even help improve posture preventing shoulder rounding. 
Q: What does The Real Pro Ultra Massage chair do?
A: Delivers realistic massage over more of your body than any other chair.  The main things that 
a customer should be asking is how much massage is in a chair, and how diverse can the 
massage be.
Also, electronic controls and precision is important when you are adjusting your massage. 
Panasonic offers such features as “repeat” which allows you to continue whatever the massage 
is doing at 
that moment. Panasonic offers an “auto width” button (in the manual controls on the 
right side) that allows you to gradually increas e the massage heads by ½ “ increments, so that 
your entire back is experiencing the massage you want.  And the new pivoting ottoman has 
solved the problem of of
fering effective bottom foot massage as well as accommodating taller 
customers. 
						

							
36
Frequently Asked Questions
Q: What controls are most important to my customers?
First and foremost they want a massage that is effective but not painful in a bad way.  Knowing 
how to adjust intensity is very important.  The easiest way is to recline the chair, having more of 
their body weight rest on the rollers. You can also control it electronically by the “intensity”
control but
ton.  Finally, the back pad flips back, and that willbe the most intense.  Generally this 
is used when you want to have effective graspi ng on the shoulders, or when you want a really 
deep massage in one part of your body (such as your lower back).
Q: What types of massage can the chair give?
A: The chairs do 3 basic things:
- Knead—This upward and downward movement is designed to hit the “tsubo” or pressure 
points on your back to alleviate pressure build up. The kneading is meant to help maximize the 
circulation of your blood to and from the heart.
-Roll—The rolling function stretches the spine to te mporarily relieve pressure on the discs in 
your back. 
 The massage mechanism runs along your spine in a curve, which we refer to by its 
shape as an “S” curve. 
 Not all massage chairs have the capability to roll in a curve movement.  
In addition, The Real Pro Ultra is creating this curve electronically with Pressure Sensors, so 
that it is accurately customized for every user.
- Tap—Rapid movements (up to 500 per minute) on your back, tapping helps dissipate stiffness 
while easing tension on your muscles.
Q:  How many massage heads does the chair have, and what does it matter?
The chair has 4 massage heads.  Too many heads, or heads spaced too far apart, constrict 
blood flow.  Our heads are placed close together.  When doing finger pressure massage, the 2 
heads are engaged, when kneading or doing long stroke Swedish style massage, 4 heads are 
used.  Panasonic heads are soft give rubber material, and the diameter of your thumb.
Q: Does the chair have pre-programmed massages or manual massages?
A: Both. The chairs come with 4 pre-programmed massages, lasting 15 minutes each. They 
vary from strong and deep Shiatsu styles, to gentle long stroke Swedish styles. They also vary 
in intensity (which can be controlled manually) with combinations of kneading, tapping, and 
rolling.
Q: Can I create my own massage?
Yes.  The chair features a “self-program” mode that allows the user to customize how much 
time they want to spend on each part of their back, and then store this information.
Q:  Why do the arms not push at the same time?
A:  So you can always take a hand out to make changes, and also for safety reasons. 
						

							
37
Frequently Asked Questions
Q:  What is the benefit of Air Shoulder Massage?
A:  The main thing the chair is trying to do is relax you and invigorate you.  It does this by 
stimulating your acupoints thru massage (you ha ve over 350 acupoints in your body, over 100 
on your back and neck), and by  pushing on your body to get blood circulating towards and away 
from your heart. 
 
Your body also has a lymphonic node system, wher e waste is removed from your blood, then 
removed from your body. Two of your larger  lymph nodes are below your shoulders to the side 
of your chest. By massaging your shoulders you  are relaxing them, helping to circulate blood 
from them, and stimulating these lymph nodes  to help remove toxins from your body.
Q: Can everyone use the chairs?
A: The chairs are not to be used by children under 16 because their spines are still forming. The 
chairs are not to be used by pregnant women. Anyone who has back problems or has had back 
surgery should check with their physician prior to using the chair. The chair is only specified to 
hold up to 264 pounds. 
 Greater than this weight may strain the massage heads and 
mechanism, which could cause damage to the chair that is not covered by warranty.
Q: How long does the chair last?
A: The chair is meant to last up to 1,000 hours, which is 1 programmed massaged per day for 
over 10 years.  After 1,000 hours the chair may need greasing and some adjustments, which 
could cost around $500 depending on the location of the servicer. This figure is just an 
average—heavy use of the chair (for example, tapping mode only on a person who weighs 250 
pounds) may increase the need to service chairs sooner.
Q: What is the warranty on the chairs?
A: The chair is warranted for 1-year parts and labor, 3 years on the electronic parts (the parts
having to do with the massage). For the first year, it is Panasonic’s responsibility to have the 
chair fixed either in your home, or we pay for  it
 to be removed from your home. After that, you 
must either get it to a local servicer (whose name we will provide), or have it shipped to the 
nearest servicer (we can help arrange for this).
There is a 1,000 hour cap on the warranty. This prevents commercial applications of the chair 
from abusing the warranty. The 1,000 hours is equivalent to a 15 minute pre-programmed 
massage for over 10 years. The chair is built to last.
Panasonic has introduced a new Concierge Massage Chair service program.  Call  877-
PANAFIX when you need service on your floor model or  a customer needs service on their unit.
Panasonic offer extended warranties. It  comes in the box with the chair and is offered for 30 
days. Extended warranties are also available directly from Panasonic at  1-800 637-2007. 
Florida: 800-973-7935. 
						

							
38
Frequently Asked Questions
Q: What else is important for our customers to know?
A: The “Repeat” button extends the time spent on the massage being experienced. It 
cannot be used when  the massage block is tr aveling up or down.
- The only things that can be stored in  memory are changes to the place of the 
massage and repeat and inse rts of ultra knead.  
- All air massages are controlled on the le ft side. All self-program and manual 
massages on the right side.  The voice cont rol has 3 levels and can be turned off.
- Anytime you sit in the chair and press some thing that includes rolling, the chair will 
scan your back for 30 second s to determine your curve of your spine and how much 
clothing you are wearing.
- The best way to sit up a chair is to hit the  yellow button twice. This action will also 
return the massage heads to  the retracted position.
- To store a massage, you must wait until t he chair is fully up, and the blue ABCD lights 
come on. It must then be hit twice to stor e. To recall a massage, press the ABCD button 
of choice first, then the massage style you want to call.
- The extension of the leg ottoman goes out 5 inches, and is  located on the right side of 
the ottoman.
- Women prefer squeezing massage, men prefer grasping massage in the ottoman.  
This is a “useful generalization” ba sed on structure of calf muscles.
- There are 5 levels to the Speed control.
- The regional massage is 4”
- The Panasonic Real Pro Ultra gets more na rrow in its width control around your 
shoulder blades. This is so you won’t be  massaging bone of your shoulder blades.
- The chair can fully recline to 170  degrees when placed 16” from a wall.
Q: How does The Sharper Image Model differ from other Real Pro Ultra’s?
Sharper has exclusivity on the air shou lder massage and the waist massage air 
function. 
						

							
39
What to do when a chair goes 
down for a store or a customer?
Panasonic 
Real Pro 
Ultra       
Warranty 
Service
If a Store or a Customer’s Pa nasonic Massage Chair should 
need service, Customers may co ntact Panasonic directly via 
Panasonic’s Toll Free Number for Service Contact (an 
information service, not an ac tual Panasonic Service Center) 
877-Panafix , 24 hours a day, seven days a week. 
Customers must be prepar ed to give the model #, serial # 
and their address to the operator.
The Massage Chair Specialist  will arrange service or repair 
for the customer if the Chair is  within warranty. The Massage 
Chair Specialist will give t he Customer the name, address 
and phone number of  the closest Authorized Service Center 
if the Chair is out of warranty . The Customer is responsible 
to make all the arrangements for  service if the Chair is out of 
warranty.
The following informatio n pertains to New and 
Reconditioned (Demo) Mass age Chair warranties and 
service. There are several area s which require clarification 
such as In-Home Service, va lid geographical locations and 
defective parts (applies to  the New Chair Warranty). 
How to read the hours on a chair:
The remote control can be used to  see how many hours are on the 
chair. Chairs are only  covered under warranty by  Panasonic up to 1,000 
hours, so floor sa mples should be sold of  between 600-800 hours.  See 
page 31. 
						

							
Sales Demo Key Points