Panasonic Kx-tvs50, Kx-tvs80 Voice Processing System Subscribers Guide

							Appendix 31
Quick Reference
To Enter a Mailbox 
From a Remote 
Location, Dial: 
#6    + mailbox numberPassword #Main Menu: 
You have          new 
messages.1  Receive message. 
2  Deliver message.
3  Check Mailbox 
    Distribution.
4  Set Automated 
    Attendant (AA) 
    Status.
5  Set Up Mailbox 
    Management.
6  Set Other Features.
    Hang up.
Receive Message:
1    Repeat Message
1.1 Previous Message
2    Next Message
3    Erase Message
4    Send Reply
5    Rewind
6    Fast Forward
7    Transfer Message
8    Scan Messages
0    HelpService Access Commands
Dial the following commands any 
time during system prompts to get 
a different mailbox, extension, or 
menu.Deliver Message:
Enter Mailbox Number
1  Record Message 
2  Add Another Mailbox
3  Review Mailing ListCheck Mailbox Distribution
1    Play Message
1.1 Check Previous Message
2    Check Next Message
3    CancelSet AA Status:
1   Set Call Transfer Status
2   Set Covering Extensions
3   Set Message Reception Mode4   Set Incomplete Call HandlingSet Up Mailbox Management:
1   Record Personal Greetings
2   Set Password
3   Enter Owner’s Name
4   Set Group Distribution List
5   Record Caller NameSet Other Features:
1   Set Interview Mailbox
2   Set Message Waiting Notification3   Set External Delivery Message
Set Call Transfer Status:
1   Call Blocking
2   Call Screening
3   Intercom Paging
4   Beeper Access
5   All DisableIncomplete Handling Status
1   Leaving a Message
2   Covering Extension
3   Intercom Paging
4   Beeper Access
5   Operator
6   Return to AA Service Top Menu
#1
Dial by
Name
#7 (#R)
Restart
(Main Menu)#3 (#D)
Department
Dial
#6 (#M)
Voice Mail #5 (#L)
Login
#9 (#X)
Exit #8 (#T)
Transfer to
an Extn.
Return to
Previous
Menu0
Help
Record Personal Greeting
1   No Answer
2   Busy
3   After Hours
4   Caller IDInterview Mailbox Management1   Record Question
2   Set Answer Length
3   Erase QuestionMessage Notification
1   Message Waiting Lamp
2   Device Status
3   Assign Telephone NumbersExternal Message Delivery
1   Record message
2   Check Delivery Status
3   Set a Mailing List
1
411231
1
2
3
4
5
6
7
8
9
0
# 2
3456 
						

							Alternate Extension Group
Transfers the call coming into the extensions in this group following the
sequence speciÞed by ÒAlternate Extension Transfer SequenceÓ.
APT Integration
Digital Integration between the KX-TA624 and the VPS.
Auto ConÞguration
(Available with APT/DPT Integration only.) The VPS can automatically draw
information from the KX-TA624, the KX-TD816, the KX-TD1232 or the
KX-TD308. This saves time in the initial setup.
Auto Forwarding
Allows unretrieved messages to be copied or forwarded to another mailbox.
Automated Attendant
An electronic operator capable of transferring a caller to an extension.
Call Blocking
Connects the caller to the Incomplete Call Handling Service without ringing
the subscriberÕs extension.
Call Screening
Allows subscribers to screen calls; the caller hears the message: ÒRecord
your name at the tone.Ó The VPS records the callerÕs name, then puts the
caller on hold to play the name for the subscriber who decides whether to
take the call or not.
Call Transfer
Transfers a call to the requested destination or to an alternative extension.
Called Party ID
(Sometimes referred to as Follow-On ID) Allows the VPS to dial extra digits to
bring the caller directly to a speciÞed mailbox, rather than to the General
Delivery Mailbox.
Caller ID Call Routing
(Available with APT/DPT Integration only.) The VPS automatically sends calls
from pre-assigned Caller ID numbers to the desired extension, mailbox
(System Group Distribution List included) or Custom Service.
Caller Name Announcement (System/Personal)
(Available with APT/DPT Integration only.) The VPS announces pre-recorded
Caller ID callerÕs names when extension users listen to messages from
pre-assigned numbers left in the userÕs mailbox. The announcement is also
heard when calls from pre-assigned numbers are transferred to the users
(Caller ID Screening).
32 Glossary
Glossary 
						

							Covering Extension
This can be a destination for Incomplete Call Handling Service. Also, it can be
accessed by pressing [0] during the playing of a Personal Greeting.
Custom Service Setting
Allows one-touch access to extensions, other custom service menus, fax
machine, mailboxes, etc. A greeting can be recorded for each of the
100 menus to give verbal directions to the non-subscriber.
Default Setting
A parameter, which was deÞned for the system at the factory and can be
changed through system programming; i.e. the System Administrator.
Delayed Ringing
There are 2 kinds of delayed ringing applications:
(1) The VPS is used as the no-answer destination for the Intercept
Routing feature of your PBX.
(2) DIL 1:N (CO line to several extensions) terminates on telephones and
VPS ports. To give the telephone users a chance to answer calls, the
VPS lines should be programmed for delayed ringing. Otherwise, the
VPS will answer the calls immediately.
Delivery Time
The time speciÞed by the subscriber for the VPS to deliver a pre-recorded
message.
Department Dialing
A number (1 Ð 9) assigned to transfer an outside caller to a speciÞc extension.
Direct Mailbox Access
(Available with APT/DPT Integration only.) A subscriber can enter his mailbox
directly when he calls the VPS from his extension. He does not have to enter
any special codes. But his password, if established, must be entered.
DPT Integration
Digital integration between the KX-TD816, the KX-TD1232 or the KX-TD308
and the VPS. Requires upgraded software in the telephone switch.
DTMF
(Dual Tone Multi Frequency) Commonly referred to as touch-tone.
External Call Forwarding 
(Available on the KX-TA624, the KX-TD816, the KX-TD1232 and the KX-TD308)
Forwards calls to an extension that has call forwarding activated to an outside
phone.
Glossary 33 
						

							External Delivery Message
A message intended for automatic delivery to outside parties and/or
extensions.
External Message Delivery List
Allows the subscriber to create 2 lists to deliver messages to outside parties.
Each list can have 8 destinations.
External Message Delivery Redial
Allows the subscriber, when making an external delivery, to instruct the VPS to
make a maximum of 9 retries when the line is busy or when there is no answer.
Fast Forward
Puts the user 4 s ahead in the current message.
Follow-On ID
See Called Party ID.
General Delivery Mailbox
When the caller does not dial anything (either because he does not want to or
he is using a rotary telephone), he can be sent to the General Delivery
Mailbox. Periodically (daily is best), the Message Manager should transfer the
contents of the General Delivery Mailbox to the appropriate destinations.
Hash Sign
Same as Pound Sign. Hash Sign is used only in the United Kingdom.
HELP
One of the utility commands. It lists all utility commands with a brief
description of each.
Immediate Reply
Allows the message receiver to reply to a message without specifying the
extension number of the sender.
Inband Signaling
The Follow-On ID (or Called Party ID) that integrates the VPS and the
telephone switch. Uses intercom paths to light message wait light. Does not
give Òhigh endÓ features such as: Intercom Paging, Direct Mailbox Access,
Live Call Screening, etc.
34 Glossary 
						

							Incomplete Call Handling Service
Calls are considered incomplete when there is no answer or if the line is busy.
The Incomplete Call Handling Service can be set for 6 options:
(1) to record a message from the caller,
(2) transfer the caller to a covering extension,
(3) page the mailbox owner via the PBX,
(4) notify the mailbox owner via beeper,
(5) transfer the caller to the operator, or
(6) let the caller try another extension.
Integration
Required between the VPS and the telephone switch. See Inband signaling,
APT Integration and DPT Integration.
Intercept Routing No Answer
When a call is not answered, it can be transferred to another extension, or to
the VPS. (This is a PBX feature.)
Intercom Paging
(Available with APT/DPT Integration only.) Allows up to 8 different paging
groups. An outside party can reach a subscriber who is away from his/her
telephone using either internal or external page groups. For a Caller ID caller,
if his name has been recorded for the Caller Name Announcement feature,
the name will be announced at the end of the page.
Interview Service
A special type of subscriber mailbox enabling the subscriber to record up to
10 questions. After the answers are recorded the Message Waiting Lamp is
turned on at the subscriber telephone. (Good for claims departments, order
desks, job applications, etc.)
Keypad
All touch-tone keys on the telephone.
LCD
Liquid crystal display
Live Call Screening
(Available with APT/DPT Integration only.) The proprietary telephone works
like an answering machine. The subscriber can hear the caller through the
speakerphone while the message is being recorded.
LOAD
One of the utility commands. It is used to load new or saved data to the VPS
from a personal computer.
Glossary 35 
						

							Logical Extension (All Calls Transfer to Mailbox)
An extension that always receives calls directly into its mailbox. This feature is
used by subscribers who are often unavailable or who do not have a
telephone.
Mailbox Capacity (messages)
The number of messages that can be recorded in a subscriberÕs mailbox;
should be set between 5 and 100 messages by the System Administrator or
the System Manager.
Mailbox Capacity (recording time)
The total amount of time for messages in a subscriberÕs mailbox; should be
set between 5 and 100 min by the System Administrator or the System
Manager.
Mailbox Extension
Normally the same number as the telephone extension number.
Mailbox Management
Allows a subscriber to alter the setting for personal mailboxes.
Menu
A list of choices from which the user can select by using the telephone
keypad or the keys from a personal computer.
Message Manager
(Mailbox 998) The person who takes care of the general delivery messages,
records custom service menus and system caller names, and changes the
original voice prompts. He has limited system programming capabilities.
Message Retention Time
The amount of time the system will store a message before deleting the
message.
Message Retrieval Order
The order in which the subscriber retrieves messages: Last In First Out (LIFO)
or First In First Out (FIFO).
Message Transfer
Allows a subscriber to reroute a message to another mailbox unless the message
was marked Òprivate.Ó Additional comments can be added to this message.
Message Waiting Lamp
Light on proprietary telephones that lights when there are messages in the
mailbox.
36 Glossary 
						

							Message Waiting NotiÞcation
The VPS can notify subscribers and the Message Manager when they have
received messages (if authorized by the System Administrator or the System
Manager). NotiÞcation methods are: (1) by Message Waiting Lamp, or (2) by
telephone, or (3) by beeper.
Multilingual Selection Menu
This menu is recorded by the Message Manager and allows callers to choose
the language they want (System, User 1 or User 2 prompts) when they call
the VPS.
Non-Subscriber
A caller to the VPS who does not own a mailbox.
NotiÞcation Method
(See Message Waiting NotiÞcation.)
Operator
Up to 3 destinations can be assigned as operators. This is the extension that
receives calls when the calling party is on a rotary phone or dials [0].
OwnerÕs Name
After a subscriber records his name, his name will be announced during
transfers, Intercom Paging, and conÞrmation of Dialing by Name.
Independent of this recording is registration of name by System Administrator.
This allows callers to dial parties by name (Dialing by Name) rather than by
number. For example, a caller can dial ÒS-M-I-TÓ (Smith) rather than SmithÕs
mailbox number, which can be hard to remember.
Password
A number chosen by a subscriber or a manager to protect access to the mailbox.
Personal Greetings
A subscriber can personalize his mailbox to greet callers. There are 3 kinds of
Personal Greetings:
(1) No Answer Greeting
(2) Busy Signal Greeting
(3) After Hours Greeting
Personal Greeting for Caller ID
(Available with APT/DPT Integration only.) Each subscriber can record up to
4 personal greeting messages for calls from pre-assigned Caller ID numbers.
Each greeting supports up to 8 Caller ID numbers.
Personal Group Distribution List
Each subscriber can have 4 distribution lists containing up to 20 mailboxes in
each list. Used to send the same message to a variety of people.
Glossary 37 
						

							Port
The point of connection between the telephone switch and the VPS.
Pound Sign
The [#] key on the telephone keypad.
Private Message
A message, which is delivered to a speciÞc mailbox, cannot be forwarded.
Prompt
A pre-recorded list of options or a guidance message played to the user. The
English system prompts are pre-recorded at the factory and cannot be
changed. Up to 2 other languages can be recorded as user prompts.
Review
Plays back a message.
Rewind
Replays the last 4 s of a message.
Rotary Telephone
A telephone capable of pulse dial only. Callers using a rotary telephone will
be automatically forwarded to the operator or the General Delivery Mailbox.
SAVE
One of the utility commands. It is used to save VPS data to a personal
computer.
Scanning Messages
Allows the subscriber to listen to only the Þrst 4 s of each message. Another
method is to use the digit [2] while listening to a message; this advises the
VPS to skip to the next message.
Station Programming
Programming via the proprietary telephone.
Subscriber
A person who has an assigned mailbox.
System Administration
System programming from a personal computer.
System Administrator
Unlike the Message Manager and the System Manager, the System
Administrator has full system programming capability. He uses a computer
connected to the RS-232C port of the VPS.
38 Glossary 
						

							System External Message Delivery Duration Time
The maximum time allowed for an external message that is to be delivered by
the VPS, speciÞed by the System Administrator.
System Group Distribution List
The system can maintain an internal list of twenty mailbox groups. Each group
can hold twenty mailboxes. Each group is referenced by a System Group
Distribution List number and is assigned via system administration.
A recording into a System Group Distribution List number will go into the
mailboxes of all members of that group.
System Manager
(Mailbox 999) The person who can perform very basic and limited system
programming using a telephone. He can create/delete mailboxes; clear
subscriber passwords when they are forgotten; set Class of Service
parameters; set the system clock; and generate System Reports.
System Report
Eight System Reports can be acquired by the System Administrator or
System Manager upon request.
TIME
One of the utility commands. It is used to conÞrm or set the time and date of
the VPS.
Two-Way Recording (TWR)
(Available with APT/DPT Integration only.) Allows a subscriber to record a
conversation into his/her mailbox.
Two-Way Transfer (TWT)
(Available with APT/DPT Integration only.) Allows a subscriber to record a
conversation into another personÕs mailbox.
Voice Mail
A general term used for messages recorded over the phone from one person
to another.
Voice Prompt
Recorded VPS instructions to callers. These are either system prompts or
user prompts.
VPS
Voice Processing System (e.g., Panasonic KX-TVS50).
Glossary 39 
						

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Electronics Company,
Division of Matsushita
Electric Corporation of
America
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New Jersey 07094
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(ÒPSCÓ) Division of 
Matsushita Electric of 
Puerto Rico, Inc.
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Copyright:
This manual is copyrighted by Kyushu Matsushita Electric Co., Ltd. (KME).
Under the applicable copyright laws, this manual may not be reproduced in any
form, in whole or part, without the prior written consent of KME and its licensee.
© 2000 Kyushu Matsushita Electric Co., Ltd. All Rights Reserved.
Printed in JapanPSQX1808XAKK0300CM2080