Panasonic Kx-tvs50, Kx-tvs80 Voice Processing System Installation Manual

Table of Contents11
7 SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.1 INITIALIZING THE SYSTEM ............................................................................... 132
7.2 UTILITY COMMANDS............................................................................................134
7.2.1 Off-line Set (OFLN) .................................................................................................. 134
7.2.2 On-line Set (ONLN)...

12Table of Contents
B5.1 Automated Attendant Parameters ............................................................................. 213
B5.2 Custom Service ......................................................................................................... 220
B5.3 Caller ID Call Routing Parameters ........................................................................... 223
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS ............. 225
B6.1 System Group Assignment...

VOICE PROCESSING SYSTEM OVERVIEW13
Section 1
VOICE PROCESSING SYSTEM OVERVIEW 

1.1 WHAT THE VPS CAN AND CANNOT DO
14VOICE PROCESSING SYSTEM OVERVIEW
1.1 WHAT THE VPS CAN AND CANNOT DO
1.1.1 Why Voice Processing?
The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to 
appropriate extensions, takes and stores messages, and notifies subscribers when messages are 
left. Subscribers may send and transfer messages to other subscribers within the system. The 
VPS is easy to use, helping callers through the system with step-by-step voice prompts.
Unlike...

1.1 WHAT THE VPS CAN AND CANNOT DO
VOICE PROCESSING SYSTEM OVERVIEW
15
1.1.3 VPS Limitations
The KX-TVS50/80 does not support:
UCD functions 
UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions 
and returns to callers to say that all extensions are busy. Calls can be forwarded by the KX-
TVS50/80 to the KX-TD1232/816/308 floating number of a UCD group. The call then rings 
at the next available phone.
The KX-TVS50/80 supports UCD functions with very limited...

1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE
16VOICE PROCESSING SYSTEM OVERVIEW
1.2 SYSTEM ADMINISTRATION, 
MANAGEMENT, AND USE
1.2.1 System Administration
System Administration is accomplished by the installer and is concerned with setting and 
changing system parameters and diagnosing system problems. System Administration is 
accomplished using terminal emulation software.
1.2.2 System Management
Two system functions are performed by the customer — System Management and Message 
Management. System...

1.3 SYSTEM BASICS
VOICE PROCESSING SYSTEM OVERVIEW
17
1.3 SYSTEM BASICS
1.3.1 General
The KX-TVS50/80 is initially configured with 2 ports and 2 h (KX-TVS50) or 6 h (KX-
TVS80) of storage.
1.3.2 System Components
Main Cabinet
Inside View of the Main Cabinet
POWER
VOICE PROCESSING SYSTEM
MODE (DIP Switch)
Port 1
Port 2
Ferrite Core
Ground Terminal
EIA (RS-232C)
Connector
AC Inlet
Power Indicator
Memory CardMemory Card
KX-TVS50 KX-TVS80
Position for Optional Expansion Memory Card
MasterSlave 

1.3 SYSTEM BASICS
18VOICE PROCESSING SYSTEM OVERVIEW
System Components
AC Inlet:
Connects the power cable to an AC outlet dedicated for the VPS.
Power Indicator:
Indicates system status — when flashing, the system is off-line (not ready to receive calls).
MODE (DIP Switch):
(Check the status of this switch only at start-up.) Provides the following additional functions:
To change the position, use a pointed object, such as a pen, etc.Ta b l e  1  
Position Additional Function
 0  Normal setting. (All...

1.3 SYSTEM BASICS
VOICE PROCESSING SYSTEM OVERVIEW
19
Note
When setting the DIP switch to any position (except 0), first disconnect the station wire(s) 
and wait a few minutes, then disconnect the AC cord from the VPS. Set the DIP switch 
and connect the AC cord to the VPS, wait approximately 3.5 min and then return the DIP 
switch to position 0.
Ground Terminal:
This terminal should be connected to a ground source with less than 1   resistance.
EIA (RS-232C) Connector:
Connects an ASCII or VT terminal...

1.3 SYSTEM BASICS
20VOICE PROCESSING SYSTEM OVERVIEW
 See 3.1.4 PBX Requirements for Integration. You will find the following information about 
each feature listed:
•
Description
•
Limitations of the system without the feature
•
Tests to determine whether the PBX has the feature
VO IC E M AI L
The recommended Panasonic PBX systems have Follow-on ID and Inband Integration. When 
callers are transferred to an extension that is forwarded to Voice Mail, Follow-on ID sends 
callers directly to the mailbox....