Panasonic Kx Tge463 Operating Instructions Manual

							
ProblemCause/solution
I cannot connect a cellular
phone to the base unit.RConfirm that your cellular phone is turned on.
R Confirm that your cellular phone is within base unit range
(page 14).
R Your cellular phone’s Bluetooth feature is turned off. Turn
it on.
R Depending on the state of the wireless environment, such
as the presence of any electrical interference, there may
be a delay even if the auto connection feature is turned
on. You can connect to the base unit manually (page 19).
R The cellular phone has not been paired to the base unit.
Pair the cellular phone (page 17).
R If your cellular phone is already connected to another
Bluetooth device such as a Bluetooth headset or other
Panasonic DECT phone, disconnect the device, then
perform the connecting procedure to the base unit.
R If your cellular phone is already registered on another
Panasonic DECT phone, this function will not work
properly. We strongly recommend that you remove the
registration of this phone on both your cellular phone and
on the other Panasonic DECT phone.
I cannot hear a dial tone.RMake sure that the CELL indicator lights up (page 15).
R The base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and
connect the line to a known working telephone. If the
working telephone operates properly, contact our service
personnel to have the unit repaired. If the working
telephone does not operate properly, contact your phone
service provider.
The indicator on the handset
flashes slowly.RNew messages have been recorded. Listen to the new
messages (page 59).
R New voicemail messages have been recorded. Listen to
the new voicemail messages (page 66).
The base unit beeps.RNew messages have been recorded. Listen to the new
messages (page 59).
Menu list
ProblemCause/solution
The display is in a language I
cannot read.RChange the display language (page 16).
I cannot register a handset to a
base unit.RThe maximum number of handsets (6) is already
registered to the base unit. Cancel unused handset
registrations from the base unit (page 50).
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Battery recharge
ProblemCause/solution
The handset beeps and/or flashes.RBattery charge is low. Fully charge the batteries (page 12).
I fully charged the batteries, but
– still flashes,
– is displayed, or
– the operating time seems to be shorter.
RClean the battery ends (, ) and the charge contacts
with a dry cloth and charge again.
R It is time to replace the batteries (page 11).
Making/answering calls, intercom
ProblemCause/solution
 is displayed.RThe handset is too far from the base unit. Move closer.
R The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R The handset is not registered to the base unit. Register it
(page 49).
Noise is heard, sound cuts in
and out.R You are using the handset or base unit in an area with
high electrical interference. Re-position the base unit and
use the handset away from sources of interference.
R Move closer to the base unit.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
The handset or base unit does
not ring.RThe ringer volume for landline is turned off. Adjust the
ringer volume (page 22, 28, 42).
R The ringer volume for cellular line is turned off. Adjust the
ringer volume (page 22, 28, 40).
R The unit which is not selected to ring for cellular calls
does not ring. To change the selection, see page 18.
R Silent mode is turned on. Turn it off (page 47).
I cannot make local calls with
the handset or base unit using
a cellular line.RYou need to add your area code when making cellular
calls. Store your area code in order to automatically add it
to the beginning of the 7-digit phone number when
making cellular calls (page 20).
I cannot make or answer
cellular calls with the handset
or base unit.RDepending on the cellular phone’s compatibility (page 6),
you may not be able to make or answer cellular calls even
if the cellular phone is connected to the base unit.
R Make sure that the CELL indicator lights up and the
cellular phone is connected to the base unit (page 19).
R Only 2 Bluetooth devices can be used with the unit at the
same time (for example, 2 cellular lines, or the headset
and 1 cellular line).
R The cellular phone is being used separately from your
system.
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ProblemCause/solution
I can make and answer cellular
calls but cannot hear a sound.RThe Bluetooth technology on your cellular phone may not
be functioning normally. Turn off and on your cellular
phone.
R Disconnect and reconnect the base unit AC adaptor and
try again.
I cannot switch cellular calls
from the unit to the cellular
phone.RYour cellular phone may not support this feature. Refer to
the operating instructions of your cellular phone.
I cannot make a call using a
landline.RThe dialing mode may be set incorrectly. Change the
setting (page 16).
I cannot make or answer a call.RAn outside line is being used after a cell locator feature is
used.
– KX-TGE460 series: To end the call, press  MLOCATES
CELL N on the base unit.
– KX-TGE470 series: To end the call if someone answers using the cellular phone, press  MZ N on the
base unit.
I cannot use a cellular line or a
landline.R The unit can be used to talk on 2 lines at the same time
(for example, 2 cellular lines, or the landline and 1 cellular line).
I cannot make long distance
calls.R Make sure that you have long distance service.
I cannot use voice paging.RYou cannot use voice paging if other units are in use.
R Voice paging is not available when a range extender
(KX-TGA405) is registered to the base unit.
Caller ID/Talking Caller ID
ProblemCause/solution
Caller information is not
displayed.R You must subscribe to Caller ID service. Contact your
phone service provider for details.
R If your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless telephone
line jack, plug the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
R The name display service for landline calls may not be
available in some areas. Contact your phone service
provider for details.
R Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.
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TGE46x47x(en)_1117_ver061.pdf   732015/11/17   15:14:17 
						

							
ProblemCause/solution
Caller information is displayed
or announced late.RDepending on your phone service provider, the unit may
display or announce the caller’s information at the 2nd
ring or later.
R Move closer to the base unit.
Caller information is not
announced.RThe ringer volume for landline is turned off. Adjust the
ringer volume (page 42).
R The ringer volume for cellular line is turned off. Adjust the
ringer volume (page 40).
R The unit which is not selected to ring for cellular calls
does not announce caller information. To change the
selection, see page 18.
R The Talking Caller ID feature is turned off. Turn it on
(page 43).
R The ring as cell mode is set to  “On (without Talking
CID) ”. To change the mode, see page 18.
R The number of rings for the answering system is set to  “2
rings ” or  “Toll saver ”. Select a different setting
(page 63).
R Your unit does not announce caller information while the
other devices such as headset or handsets are engaged
in a call.
The caller list/incoming phone
numbers are not edited
automatically.RThe Caller ID number auto edit feature is turned off. Turn
it on and try again (page 44).
R You need to call back the edited number to activate Caller
ID number auto edit.
I cannot dial the phone number
edited in the caller list.RThe phone number you dialed might have been edited
incorrectly (for example, the long distance “1” or the area
code is missing). Edit the phone number with another
pattern (page 52).
Time on the unit has shifted.RIncorrect time information from incoming Caller ID
changes the time. Set the time adjustment to  “Manual ”
(off) (page 42).
The 2nd caller’s information is
not displayed during an outside
call.R In order to use Caller ID, call waiting, or Call Waiting
Caller ID (CWID), you must first contact your phone
service provider and subscribe to the desired service.
After subscribing, you may need to contact your phone
service provider again to activate this specific service,
even if you already subscribed to both Caller ID and Call
Waiting with Caller ID services (CWID).
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Using Bluetooth devices
ProblemCause/solution
I cannot copy phonebook
entries from a cellular phone.RConfirm that the cellular phone supports Bluetooth
wireless technology.
R Confirm that the cellular phone supports the Phone Book
Access Profile (PBAP) or Object Push Profile (OPP)
specification.
R If the cellular phone is already connected to another
Bluetooth device such as a Bluetooth headset, turn it off
or disconnect it from the cellular phone.
R Someone is using a cellular line or headset. Try again
later.
R Turn the cellular phone off, then turn it on and try again.
R If an entry is already stored in the unit’s phonebook, the
entry cannot be copied even by selecting another group.
R iPhone does not support individual phonebook copy.
I cannot have a conversation
using the headset.
or
I cannot connect my headset to
the base unit.RConfirm that the Bluetooth wireless headset supports the
HeadSet Profile (HSP) specification.
R Your Bluetooth headset is not paired. Pair it (page 56).
R Turn your headset off, then turn it on and try again.
R If your headset is already connected to another Bluetooth
device such as your cellular phone, disconnect the
headset from your cellular phone, then perform the
connecting procedure from the base unit.
R Only 2 Bluetooth devices can be used with the unit at the
same time (for example, 2 cellular lines, or the headset
and 1 cellular line).
Noise is heard during a call on
the headset.RA Bluetooth headset can communicate with the base unit
within a range of approximately 10 m (33 feet). The
connection may be subject to interference from
obstructions such as walls or electronic devices. Move
closer to the base unit.
Some headset enhanced
features are not available.RThe base unit does not support enhanced features such
as Last number redial or Call reject.
An error tone is heard when I
try to program the Bluetooth
feature.RThe Bluetooth feature cannot be accessed immediately
after connecting the AC adaptor to the base unit. Wait a
few seconds and try again.
R The headset has not connected to the base unit yet, even
though you performed the connecting procedure setting.
Wait a few seconds and try again.
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ProblemCause/solution
App alert is not displayed or
announced.
or
Text message alert is not
displayed or announced.RConfirm that the cellular phone supports the Message
Access Profile (MAP) specification to use text message
alert feature.
R Confirm that the cellular phone supports the Serial Port
Profile (SPP) specification to use App alert feature.
R Confirm that the  [Application Alerts manager]  setting of
your Android phone is turned on.
R “Alert On/Off ” is set to  “Off ”. Set it to  “On ”
(page 55).
R “Voice alert ” is set to  “Off ”. Set it to  “On ” (page 55).
R The Bluetooth device’s Bluetooth notifications setting is
turned off.
R The handset selected to display and/or announce alerts is
in use.
R The Bluetooth device or its corresponding cellular line is
in use.
R Your cellular phone’s Bluetooth feature is turned off. Turn
it on.
R The unit which is not selected to ring for cellular calls
does not ring. To change the selection, see page 18.
Answering system
ProblemCause/solution
The unit does not record new
messages.RThe answering system is turned off. Turn it on (page 58).
R The answering system does not answer or record calls
from cellular lines.
R The message memory is full. Erase unnecessary
messages (page 59, 60).
R The recording time is set to  “Greeting only ”. Change
the setting (page 63).
R Your phone service provider’s voicemail service may be
answering your calls before the unit’s answering system
can answer your calls. Change the unit’s number of rings
setting (page 63) to a lower value, or contact your phone
service provider.
R The answering system will not answer incoming calls
while the other devices such as headset or handsets are
engaged in a call.
I cannot operate the answering
system remotely.RThe remote access code is not set. Set the remote
access code (page 62).
R You are entering the wrong remote access code. If you
have forgotten your remote access code, enter the
remote access code setting to check your current code
(page 62).
R The answering system is turned off. Turn it on (page 63).
R You cannot operate the answering system when calling a
cellular phone paired to the base unit.
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TGE46x47x(en)_1117_ver061.pdf   762015/11/17   15:14:17 
						

							
ProblemCause/solution
The unit does not emit the
specified number of rings.RIf the first ring is turned off ( “No ”) (page 33), the number
of rings decreases by 1 from the specified number of
rings.
Bluetooth PIN
ProblemCause/solution
I cannot remember the PIN.R Change the PIN using the following method.
1 MMENU N#619
2 *7000
3 Enter the new 4-digit PIN.  a M OK N
4 Enter the new 4-digit PIN again.  a M SAVE N a  M OFF N
Voicemail
ProblemCause/solution
“Voicemail msg. via
phone co. ” is shown on the
handset display.
How do I remove this message
from the display?R This notification is displayed when your phone service
provider’s voicemail service (not the unit’s answering
system) has recorded a message for you. Typically you
can remove this notification from the display by listening
to the message. To listen to the message, dial the
voicemail number provided by your phone service
provider (for most cases, this will be your own phone
number), and follow the voice instructions. Depending on
your phone service provider, you may need to remove all
messages from your voice mailbox to remove the
notification. You can also remove this notification by
pressing and holding  # until the unit beeps.
Liquid damage
ProblemCause/solution
Liquid or other form of moisture
has entered the handset/base
unit.R Disconnect the AC adaptor and telephone line cord from
the base unit. Remove the batteries from the handset and
leave to dry for at least 3 days. After the handset/base
unit are completely dry, reconnect the AC adaptor and
telephone line cord. Insert the batteries and charge fully
before use. If the unit does not work properly, contact an
authorized service center.
Caution:
RTo avoid permanent damage, do not use a microwave oven to speed up the drying process.
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FCC and other information
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TGE46x47x(en)_1117_ver061.pdf   782015/11/17   15:14:17This equipment complies with Part 68 of the  FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment 
is a label that contains, among other information, a product identifier in the format US:ACJ----------.If requested, this number must be provided 
to the telephone company.L  Registration No.............(found on the 
bottom of the unit)
L  Ringer Equivalence No. (REN).......0.1B
A p lug and jack used to connect this 
equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and 
requirements adopted by the ACTA.  A 
compliant telephone cord and modular plug is provided with the product. It is designed to be connected to a compatible modular jack that is also compliant. The REN is used to determine the number  of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not 
ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0).  To  be certain 
of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone 
company. For products approved after July 23, 2001, the REN for the product is part of the product identifier that has the format US:AAAEQ##TXXXX. The  digits 
represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). If this equipment causes harm to the  telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isnt practical, the telephone company will notify the customer 
as soon as possible. Also, you will be advised of your right to file a complaint with 
the FCC if you believe it is necessary. The telephone company may make changes  in its facilities, equipment, operations or 
procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If trouble is experienced with this  equipment, for repair or warranty information, please contact a Factory 
Service Center or other Authorized Servicer. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. Connection to party line service is subject to  
state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. If your home has specially wired alarm  equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone 
company or a qualified installer. This equipment is hearing aid compatible as  defined by the FCC in 47 CFR Section 68.316. 
When you hold the phone to your ear, noise  
might be heard in your Hearing Aid. Some Hearing Aids 
are not adequately shielded 
from external RF (radio frequency) energy. If  noise occurs, use an optional headset accessory or the speakerphone option (if applicable) when using this phone. Consult 
with your audiologist or Hearing Aid  
						

							
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TGE46x47x(en)_1117_ver061.pdf   792015/11/17   15:14:17manufacturer about the availability of Hearing Aids which provide adequate shielding to RF energy commonly emitted by digital devices.
WHEN PROGRAMMING EMERGENCYNUMBERS AND(OR) MAKING TESTCALLS TO EMERGENCY NUMBERS:1) Remain on the line and briefly explain to  the dispatcher the reason for the call.
2) Perform such activities in the off-peak hours, such as early morning or late 
evenings.
This device complies with Part 15 of the  FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including  interference that may cause undesired operation.Privacy of communications may not be ensured when using this phone.
CAUTION:Any changes or modifications not expressly 
approved by the party responsible for 
compliance could void the user’s authority  to operate this device.
NOTE:This equipment has been tested and found to comply with the limits for a Class B digital  device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful  interference in a residential installation. Thisequipment generates, uses, and can radiate radio frequency energy and, if not installed  and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular  installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference  by one or more of the following measures:
– Reorient or relocate the receiving 
antenna.
– Increase the separation between the 
equipment and receiver.
– Connect the equipment into an outlet on a  circuit different from that to which the receiver is connected.
– Consult the dealer or an experienced 
radio/TV technician for help.
Some cordless telephones operate at  frequencies that may cause interference to 
nearby TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed 
near or on top of a TV or VCR. If i nterference is experienced, move the 
cordless telephone further away from the TV 
or VCR. This will often reduce or eliminate interference.
FCC RF Exposure Warning: L This product complies with FCC radiation 
exposure limits set forth for an  uncontrolled environment. 
L To comply with FCC RF exposure 
requirements, the base unit must be  installed and operated 20 cm (8 inches)  or more between the product and all 
person’s body. 
L This product may not be collocated or 
operated in conjunction with any other 
antenna or transmitter.
L  For body-worn operation, the handset 
must be used only with a non-metallic 
accessory. Use of other accessories may  not ensure compliance with FCC RF  exposure requirements.
Notice:L  FCC ID can be found inside the battery 
    compartment or on the bottom of the 
units.  
						

							
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TGE46x47x(en)_1117_ver061.pdf   802015/11/17   15:14:17Compliance with TIA-1083 standard:  
Te lephone handsets identified with this logo 
have reduced noise and interference when used with  T- Coil equipped hearing aids and 
cochlear implants.
T
Compatible with
Hearing Aid  T- Coil
TIA-1083