Panasonic Kx Tg6311 Operating Instructions Manual

							Intercom/Locator
41For assistance, please visit http://www.panasonic.com/help
To establish a conference call:
Press {Conf}.
LTo leave the conference, press 
{OFF}. The other parties can 
continue the conversation.
LTo put the outside call on hold, 
press {HOLD}. To resume the 
conference, press {Conf}.
Answering a transferred call
Press {C} to answer the page.
Note:
LAfter the paging party disconnects, 
you can talk to the outside caller.
Handset locator
You can locate a misplaced handset by 
paging it.
1Base unit:
{LOCATOR}
LAll registered handsets beep for 1 
minute.
2To stop paging:
Base unit:
Press {LOCATOR}.
Handset:
■KX-TG6311/KX-TG6312/
KX-TG6313
Press {OFF}.
■KX-TG6322/KX-TG6323/
KX-TG6324
Press {INTERCOM}, then press 
{OFF}.
Note:
LWhen the ringer volume for outside 
calls is set to off (page 24), the 
handset rings at a low level for paging.
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42For assistance, please visit http://www.panasonic.com/help
Wall mounting
Base unit
1
Lead the telephone line cord through 
the hole in the wall mounting adaptor 
in the direction of the arrow.
2Tuck the telephone line cord inside 
the wall mounting adaptor (A). 
Connect the AC adaptor cord and 
telephone line cord (B).
3Insert the hooks on the wall 
mounting adaptor into the holes 1 
and 2 on the base unit.
4Adjust the adaptor to hold the base 
unit, then push it in the direction of 
the arrow until it clicks into place.
HookA B
1 1
1 1
1 2
1 22
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5Connect the telephone line cord. 
Mount the unit by inserting the 
mounting pins into the round 
openings on the adaptor (for pin 2, 
use the round cut out at the bottom 
of the adaptor if you are using the 4 
inch phone plate), then slide the unit 
down to secure it. Connect the AC 
adaptor to power outlet (page 12).
LThere are 2 common types of wall 
phone plates. The distance 
between 1 and 2 may vary 
depending on the size of the wall 
phone plate installed.To remove the wall mounting adaptor
While pushing down the release levers 
(A), remove the adaptor (B).
Charger
1
Drive the screws (not included) into 
the wall.
2Mount the charger (A), then slide it 
down (B) and to the right (C) until it 
is secure.
83 mm 
(3 1
/
4 inches)
or
102 mm 
(4 inches)
(120 V AC, 
60 Hz)
83 mm
(3 1
/
4 inches)
102 mm
(4 inches)
1
12
2
Available for:
KX-TG6312/KX-TG6313/
KX-TG6322/KX-TG6323/KX-TG6324
A
B A
25.4 mm
(1 inch)
Screws
(120 V AC, 60 Hz)
A
B
C
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44For assistance, please visit http://www.panasonic.com/help
Error messages
If the unit detects a problem, one of the following messages is shown on the display.
Display messageCause/solution
Busy
or
System is busy. Please 
try again later.LThe called handset or base unit is in use.
LOther units are in use and the system is busy. 
Try again later.
LThe handset you are using is too far from the 
base unit. Move closer and try again.
LThe handset’s registration may have been 
canceled. Re-register the handset (page 28).
Check tel lineLThe supplied telephone line cord has not been 
connected yet or not connected properly. 
Check the connections (page 12).
Don’t use this battery.LA wrong type of batteries such as Alkaline or 
Manganese was inserted. Use only the 
rechargeable Ni-MH batteries noted on page 
6, 13.
Error!!LThe handset’s registration has failed. Move 
the handset and base unit away from all 
electrical appliances and try again.
Insert batteryLThe handset was placed on the base unit or 
charger without batteries. Insert the batteries 
properly (page 13).
InvalidLThere is no handset registered to the base 
unit matching the handset number you 
entered.
LThe handset is not registered to the base unit. 
Register the handset (page 28).
No link to base. 
Reconnect AC adaptor.LThe handset has lost communication with the 
base unit. Move closer to the base unit and try 
again.
LUnplug the base unit’s AC adaptor to reset the 
unit. Reconnect the adaptor and try again.
LThe handset’s registration may have been 
canceled. Re-register the handset (page 28).
Phonebook fullLThe phonebook memory is full. Erase 
unnecessary entries (page 21).
Store VM access#LYou have not stored the voice mail access 
number. Store the number (page 38).
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45For assistance, please visit http://www.panasonic.com/help
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect 
the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the 
batteries from the handset, and then insert the batteries into the handset again.
General use
*1 KX-TG6322/KX-TG6323/KX-TG6324
Programmable settings
ProblemCause/solution
The unit does not work.LMake sure the batteries are installed correctly 
(page 13).
LFully charge the batteries (page 14).
LCheck the connections (page 12).
LUnplug the base unit’s AC adaptor to reset the 
unit. Reconnect the adaptor and try again.
LThe handset has not been registered to the 
base unit. Register the handset (page 28).
I cannot hear a dial tone.LThe base unit’s AC adaptor or telephone line 
cord is not connected. Check the connections.
LIf you are using a splitter to connect the unit, 
remove the splitter and connect the unit to the 
wall jack directly. If the unit operates properly, 
check the splitter.
LDisconnect the base unit from the telephone 
line and connect the line to a known working 
telephone. If the working telephone operates 
properly, contact our service personnel to 
have the unit repaired. If the working 
telephone does not operate properly, contact 
your service provider/telephone company.
The indicator on the handset 
flashes slowly.LNew messages have been recorded. Listen to 
the new messages (page 34).
*1
LNew voice mail messages have been 
recorded. Listen to the new voice mail 
messages (page 39).
ProblemCause/solution
I have changed the display 
language to a language I 
cannot read.LChange the display language (page 15).
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Battery recharge
Making/answering calls, intercomWhile programming, the 
handset starts to ring.LA call is being received. Answer the call and 
start again after hanging up.
I cannot register a handset to a 
base unit.LThe maximum number of handsets (6) is 
already registered to the base unit. Cancel 
unused handset registrations from the base 
unit (page 28).
LPlace the handset and the base unit away 
from other electrical appliances.
ProblemCause/solution
The handset beeps and/or 
7 flashes.LBattery charge is low. Fully charge the 
batteries (page 14).
I fully charged the batteries, but 
7 still flashes or 8 is 
displayed.LClean the charge contacts and charge again 
(page 14).
LIt is time to replace the batteries (page 13).
I fully charged the batteries, but 
the operating time seems to be 
shorter.LClean the battery ends (S, T) and the 
charge contacts with a dry cloth, and charge 
again.
ProblemCause/solution
Noise is heard, sound cuts in 
and out.LYou are using the handset or base unit in an 
area with high electrical interference. Place 
the base unit and use the handset away from 
sources of interference.
LMove closer to the base unit.
LIf you use a DSL/ADSL service, we 
recommend connecting a DSL/ADSL filter 
between the base unit and the telephone line 
jack. Contact your DSL/ADSL provider for 
details.
The handset does not ring.LThe ringer volume is turned off. Adjust the 
ringer volume (page 24).
LNight mode is turned on. Turn it off (page 27).
The base unit does not ring.
*1LThe ringer volume is turned off. Adjust the 
ringer volume (page 18).
I cannot make a call.LThe dialing mode may be set incorrectly. 
Change the setting (page 16).
LThe handset is too far from the base unit. 
Move closer and try again.
ProblemCause/solution
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*1 KX-TG6322/KX-TG6323/KX-TG6324
Caller IDI cannot make long distance 
calls.LMake sure that you have long distance 
service.
ProblemCause/solution
Caller information is not 
displayed.LYou need to subscribe to Caller ID service. 
Contact your service provider/telephone 
company for details.
LIf your unit is connected to any additional 
telephone equipment such as a Caller ID box 
or cordless telephone line jack, plug the unit 
directly into the wall jack.
LIf you use a DSL/ADSL service, we 
recommend connecting a DSL/ADSL filter 
between the base unit and the telephone line 
jack. Contact your DSL/ADSL provider for 
details.
LThe name display service may not be 
available in some areas. Contact your service 
provider/telephone company for details.
LOther telephone equipment may be interfering 
with this unit. Disconnect the other equipment 
and try again.
Caller information is displayed 
late.LDepending on your service 
provider/telephone company, the unit may 
display the caller’s information at 2nd ring or 
later.
LMove closer to the base unit.
The caller list/incoming phone 
numbers are not edited 
automatically.LThe Caller ID number auto edit feature is 
turned off. Turn it on and try again (page 24).
LYou need to call back the edited number to 
activate Caller ID number auto edit.
I cannot dial the phone number 
edited in the caller list.LThe phone number you dialed might have 
been edited incorrectly (for example, the long 
distance “1” or the area code is missing). Edit 
the phone number with another pattern (page 
30).
Time on the unit is shifted.LIncorrect time information from incoming 
Caller ID changes the time. Set the time 
adjustment to off (page 25).
ProblemCause/solution
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48For assistance, please visit http://www.panasonic.com/help
Answering system (KX-TG6322/KX-TG6323/KX-TG6324)The 2nd caller’s information is 
not displayed during an outside 
call.LIn order to use Caller ID, call waiting, or Call 
Waiting Caller ID (CWID), you must first 
contact your service provider/telephone 
company and subscribe to the desired 
service.
After subscribing, you may need to contact 
your service provider/telephone company 
again to activate this specific service, even if 
you already subscribed to both Caller ID and 
Call Waiting with Caller ID services (CWID).
ProblemCause/solution
The unit does not record new 
messages.LThe answering system is turned off. Turn it on 
(page 32).
LThe message memory is full. Erase 
unnecessary messages (page 33).
LThe recording time is set to “Greeting 
only”. Change the setting (page 37).
LIf you subscribe to the voice mail service, 
messages are recorded by your service 
provider/telephone company not your 
telephone. Change the unit’s number of rings 
setting or contact your service 
provider/telephone company (page 36).
I cannot operate the answering 
system.LSomeone is using the unit. Wait for the other 
user to finish.
LA caller is leaving a message. Wait for the 
caller to finish.
LThe handset is too far from the base unit. 
Move closer.
I cannot operate the answering 
system remotely.LYou are entering the wrong remote access 
code. If you forgot the remote access code, 
store a new remote access code (page 35).
LPress each key firmly.
LThe answering system is turned off. Turn it on 
(page 36).
LYou are using a rotary/pulse telephone. Try 
again using a touch-tone phone.
ProblemCause/solution
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49For assistance, please visit http://www.panasonic.com/help
Liquid damage
Caution:
LTo avoid permanent damage, do not use a microwave oven to speed up the drying 
process. While recording a greeting 
message or listening to 
messages, the unit rings and 
recording stops.LA call is being received. Answer the call and 
try again later.
ProblemCause/solution
Liquid or other form of moisture 
has entered the handset/base 
unit.LDisconnect the AC adaptor and telephone line 
cord from the base unit. Remove the batteries 
from the handset and leave to dry for at least 
3 days. After the handset/base unit are 
completely dry, reconnect the AC adaptor and 
telephone line cord. Insert the batteries and 
charge fully before use. 
ProblemCause/solution
If you need assistance with setup or operation
1 Visit our website: http://www.panasonic.com/help
2 Contact us via the web at: http://www.panasonic.com/contactinfo
3 Call us at: 1-800-211-PANA (1-800-211-7262)
   TTY users (hearing or speech impaired users) can call 1-877-833-8855.
When you ship the product
Carefully pack your unit, preferably in the original carton.
Attach a letter, detailing the symptom.
Send the unit to PSTC (Panasonic) Exchange Center, prepaid and 
adequately insured.
Do not send your unit to Panasonic Consumer Electronics Company listed 
on the back cover or to executive or regional sales offices. These locations 
do not repair consumer products.
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FCC and other information
This equipment complies with Part 68 
of the FCC rules and the requirements 
adopted by the ACTA. On the bottom 
of this equipment is a label that 
contains, among other information, a 
product identifier in the format 
US:ACJ----------.
If requested, this number must be 
provided to the telephone company.
L Registration No. ............(found on 
the bottom of the unit)
L Ringer Equivalence No. (REN).......
    0.1B
A plug and jack used to connect this 
equipment to the premises wiring and 
telephone network must comply with 
the applicable FCC Part 68 rules and 
requirements adopted by the ACTA. A 
compliant telephone cord and modular 
plug is provided with the product. It is 
designed to be connected to a 
compatible modular jack that is also 
compliant.
The REN is used to determine the 
number of devices that may be 
connected to a telephone line. 
Excessive RENs on a telephone line 
may result in the devices not ringing in 
response to an incoming call. In most 
but not all areas, the sum of RENs 
should not exceed five (5.0). To be 
certain of the number of devices that 
may be connected to a line, as 
determined by the total RENs, contact 
the local telephone company. For 
products approved after July 23, 2001, 
the REN for the product is part of the 
product identifier that has the format 
US:AAAEQ##TXXXX. The digits 
represented by ## are the REN 
without a decimal point (e.g., 03 is a REN of 0.3).
If this equipment causes harm to the 
telephone network, the telephone 
company will notify you in advance 
that  temporary discontinuance of 
service may be required. But if 
advance notice isnt practical, the 
telephone company will notify the 
customer as soon as possible. Also, 
you will be advised of your right to file 
a complaint with the FCC if you 
believe it is necessary.
The telephone company may make 
changes in its facilities, equipment, 
operations or procedures that could 
affect the operation of the equipment. 
If this happens the telephone company 
will provide advance notice in order for 
you to make necessary modifications 
to maintain uninterrupted service.
If trouble is experienced with this 
equipment, for repair or warranty 
information, please contact a Factory 
Service Center or other Authorized 
Servicer. If the equipment is causing 
harm to the telephone network, the 
telephone company may request that 
you disconnect the equipment until the 
problem is resolved.
Connection to party line service is 
subject to state tariffs. Contact the 
state public utility commission, public 
service commission or corporation 
commission for information.
If your home has specially wired alarm 
equipment connected to the telephone 
line, ensure the installation of this 
equipment does not disable your alarm 
equipment. If you have questions 
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