Panasonic Kx Tg5631 Operating Instructions Manual

							Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp51
Troubleshooting
General use
Programmable settings
Battery recharge
ProblemCause/solution
The unit does not work.LMake sure the battery is installed correctly and fully 
charged (page 14, 15).
LCheck the connections (page 13).
LUnplug the base unit’s AC adaptor to reset the unit. 
Reconnect the adaptor and try again.
LThe handset has not been registered to the base unit. 
Register the handset (page 46).
I cannot hear a dial tone.LConfirm the telephone line cord is properly connected 
(page 13).
LDisconnect the unit from the telephone line and connect 
a known working telephone. If the working telephone 
operates properly, contact our service personnel to 
have the unit repaired. If the working telephone does 
not operate properly, contact your telephone company.
ProblemCause/solution
I cannot program items.LWhile another user is listening to messages or the 
answering system is answering a call, you cannot 
program items. Try again later.
While programming, the 
handset starts to ring.LA call is being received. Answer the call and start again 
after hanging up.
ProblemCause/solution
I charged the battery fully, 
but 7 continues to 
flash, or 8 is 
displayed.LClean the charge contacts and charge again (page 15).
LThe battery may need to be replaced with a new one 
(page 14).
The handset display is 
blank.LConfirm that the battery is properly installed.
LFully charge the battery (page 15).
TG563X_565X.book  Page 51  Friday, February 3, 2006  4:59 PM 
						

							Useful Information
52For assistance, please visit http://www.panasonic.com/phonehelp
Making/answering calls, intercom
ProblemCause/solution
Static is heard, sound 
cuts in and out. 
Interference from other 
electrical units.LMove the handset and the base unit away from other 
electrical appliances.
LMove closer to the base unit.
LRaise the base unit antennas.
LTurn on the clarity booster feature (page 24).
LIf your unit is connected to a telephone line with DSL 
service, we recommend connecting a noise filter 
between the base unit and the telephone line jack. 
Contact your DSL provider for details.
The handset does not 
ring.LThe ringer volume is turned off. Adjust it (page 36).
The base unit does not 
ring.LThe ringer volume is turned off. Adjust it (page 23).
I cannot make a call.LThe dialing mode may be set incorrectly. Change the 
setting (page 20).
LThe base unit or another handset is in use. Try again 
later.
I cannot redial by 
pressing {REDIAL}.LIf the last number dialed was more than 48 digits long, 
the number will not be redialed correctly. Dial the 
number manually.
I cannot have a 
conversation using the 
headset.LMake sure that an optional headset is connected 
properly (page 49).
LIf “SP-phone” is displayed on the handset, press {C} 
to switch to the headset.
I cannot make long 
distance calls.LMake sure that you have long distance service.
I cannot page the 
handset.LThe called handset is too far from the base unit.
LThe called handset is in use. Try again later.
I cannot page the base 
unit.LThe base unit is in use. Try again later.
TG563X_565X.book  Page 52  Friday, February 3, 2006  4:59 PM 
						

							Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp53
Phonebook
*1 For models with 2 or more handsets included only (page 4).
Caller ID
ProblemCause/solution
Copying stopped with an 
item displayed.
*1LThe destination handset may have lost communication 
with the base unit, or the destination unit user may have 
pressed {C} or {s}.
The displayed phonebook item was not copied to the 
unit. Press {OFF}. Confirm that the destination unit is 
not in use and try again.
ProblemCause/solution
The handset does not 
display the caller’s name 
and/or phone number.LYou have not subscribed to Caller ID service. Contact 
your telephone company to subscribe.
LIf your unit is connected to any additional telephone 
equipment such as a Caller ID box or cordless 
telephone jack, disconnect the unit from the equipment 
and plug the unit directly into the wall jack.
LIf your unit is connected to a telephone line with DSL 
service, we recommend connecting a noise filter 
between the base unit and the telephone line jack. 
Contact your DSL provider for details.
LThe name display service may not be available in some 
areas. Contact your telephone company for details.
LOther telephone equipment may be interfering with this 
unit. Disconnect the other equipment and try again.
LThe caller requested not to send caller information 
(page 29).
LIf a call is being transferred to you, the caller information 
is not displayed.
The handset or base unit 
does not announce the 
displayed caller names.
*1
LThe handset or base unit’s ringer volume is turned off. 
Adjust it (page 23, 36).
LThe Talking Caller ID feature is turned off. Turn it on 
(page 36).
LThe ring count for the answering system is set to “2” or 
“Toll saver”. Select a different setting (page 42).
LIf the base unit and another handset are having an 
intercom call, your handset does not announce caller 
information.
*2
TG563X_565X.book  Page 53  Friday, February 3, 2006  4:59 PM 
						

							Useful Information
54For assistance, please visit http://www.panasonic.com/phonehelp
*1 KX-TG5651/KX-TG5652/KX-TG5653
*2 KX-TG5652/KX-TG5653
Answering system
*1 For models with 2 or more handsets included only (page 4).The caller list/incoming 
phone numbers are not 
edited automatically.LThe Caller ID number auto edit feature is turned off. 
Turn it on and try again (page 35).
LYou need to call back the edited number to activate 
Caller ID number auto edit.
I cannot dial the phone 
number edited in the 
caller list.LThe phone number you dialed might have an incorrectly 
edited pattern (for example, the long distance “1” or the 
area code is missing). Edit the phone number with 
another pattern (page 31).
The 2nd caller’s 
information is not 
displayed during an 
outside call.LIn order to use Caller ID, Call Waiting, or Call Waiting 
Caller ID (CWID), you must first contact your telephone 
company and subscribe to the desired service.
After subscribing, you may need to contact your 
telephone company again to activate this specific 
service, even if you already subscribed to both Caller ID 
and Call Waiting with Caller ID services (CWID).
ProblemCause/solution
I cannot listen to 
messages from a remote 
location.LA touch tone phone is required for remote operation.
LEnter the remote code correctly (page 41).
LThe answering system is off. Turn it on (page 42).
The unit does not record 
new messages.LThe recording time is set to “Greeting only”. Select 
a different setting (page 43).
LThe message memory is full. Erase unnecessary 
messages (page 39).
LIf you subscribe to the Voice Mail service, messages 
are recorded by the telephone company not your 
telephone (page 43).
I cannot operate the 
answering system.LSomeone is operating the answering system.
LIf someone is talking on a conference call, you cannot 
operate the answering system. Try again later.
*1
The message indicator 
on the handset flashes.LNew messages have been recorded. Listen to the new 
messages (page 39).
ProblemCause/solution
TG563X_565X.book  Page 54  Friday, February 3, 2006  4:59 PM 
						

							Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp55
FCC and other information
This equipment complies with Part 68 of 
the FCC rules and the requirements 
adopted by the ACTA. On the bottom of 
this equipment is a label that contains, 
among other information, a product 
identifier in the format US:ACJ----------.
If requested, this number must be 
provided to the telephone company.
L Registration No
    ............(found on the bottom of the unit)
L Ringer Equivalence No.
    (REN).......0.1B
A plug and jack used to connect this 
equipment to the premises wiring and 
telephone network must comply with the 
applicable FCC Part 68 rules and 
requirements adopted by the ACTA. A 
compliant telephone cord and modular 
plug is provided with the product. It is 
designed to be connected to a 
compatible modular jack that is also 
compliant.
The REN is used to determine the 
number of devices that may be 
connected to a telephone line. Excessive 
RENs on a telephone line may result in 
the devices not ringing in response to an 
incoming call. In most but not all areas, 
the sum of RENs should not exceed five 
(5.0). To be certain of the number of 
devices that may be connected to a line, 
as determined by the total RENs, contact 
the local telephone company. For 
products approved after July 23, 2001, 
the REN for the product is part of the 
product identifier that has the format 
US:AAAEQ##TXXXX. The digits 
represented by ## are the REN without adecimal point (e.g., 03 is a REN of 0.3).
If this equipment causes harm to the 
telephone network, the telephone 
company will notify you in advance that  
temporary discontinuance of service may 
be required. But if advance notice isn’t 
practical, the telephone company will 
notify the customer as soon as possible. 
Also, you will be advised of your right to 
file a complaint with the FCC if you 
believe it is necessary.
The telephone company may make 
changes in its facilities, equipment, 
operations or procedures that could 
affect the operation of the equipment. If 
this happens the telephone company will 
provide advance notice in order for you 
to make necessary modifications to 
maintain uninterrupted service.
If trouble is experienced with this 
equipment, for repair or warranty 
information, please contact a Factory 
Servicenter or other Authorized Servicer. 
If the equipment is causing harm to the 
telephone network, the telephone 
company may request that you 
disconnect the equipment until the 
problem is resolved.
Connection to party line service is 
subject to state tariffs. Contact the state 
public utility commission, public service 
commission or corporation commission 
for information.
If your home has specially wired alarm 
equipment connected to the telephone 
TG563X_565X.book  Page 55  Friday, February 3, 2006  4:59 PM 
						

							Useful Information
56For assistance, please visit http://www.panasonic.com/phonehelp
line, ensure the installation of this 
equipment does not disable your alarm 
equipment. If you have questions about 
what will disable alarm equipment, 
consult your telephone company or a 
qualified installer.
This equipment is hearing aid compatible 
as defined by the FCC in 47 CFR Section 
68.316.
When you hold the phone to your ear, 
noise might be heard in your Hearing Aid. 
Some Hearing Aids are not adequately 
shielded from external RF (radio 
frequency) energy. If noise occurs, use 
an optional headset accessory or the 
speakerphone option (if applicable) when 
using this phone. Consult with your 
audiologist or Hearing Aid manufacturer 
about the availability of Hearing Aids 
which provide adequate shielding to RF 
energy commonly emitted by digital 
devices.
WHEN PROGRAMMING EMERGENCY 
NUMBERS AND(OR)  MAKING TEST 
CALLS TO EMERGENCY NUMBERS:
1) Remain on the line and briefly explain 
to the dispatcher the reason for the 
call.
2) Perform such activities in the off-peak 
hours, such as early morning or late 
evenings.
This device complies with Part 15 of the 
FCC Rules. Operation is subject to the 
following two conditions:
(1) This device may not cause harmful 
interference, and (2) this device must 
accept any interference received, 
including interference that may cause 
undesired operation.Privacy of communications may not be 
ensured when using this phone.
CAUTION:
Any changes or modifications not 
expressly approved by the party 
responsible for compliance could void 
the user’s authority to operate this 
device.
NOTE:
This equipment has been tested and 
found to comply with the limits for a 
Class B digital device, pursuant to Part 
15 of the FCC Rules. These limits are 
designed to provide reasonable 
protection against harmful interference in 
a residential installation. This equipment 
generates, uses, and can radiate radio 
frequency energy and, if not installed and 
used in accordance with the instructions, 
may cause harmful interference to radio 
communications. However, there is no 
guarantee that interference will not occur 
in a particular installation. If this 
equipment does cause harmful 
interference to radio or television 
reception, which can be determined by 
turning the equipment off and on, the 
user is encouraged to try to correct the 
interference by one or more of the 
following measures:
– Reorient or relocate the receiving 
antenna.
– Increase the separation between the 
equipment and receiver.
– Connect the equipment into an outlet 
on a circuit different from that to which 
the receiver is connected.
– Consult the dealer or an experienced 
radio/TV technician for help.
TG563X_565X.book  Page 56  Friday, February 3, 2006  4:59 PM 
						

							Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp57
NoticeSome cordless telephones operate at 
frequencies that may cause interference 
to nearby TVs and VCRs. To minimize or 
prevent such interference, the base of 
the cordless telephone should not be 
placed near or on top of a TV or VCR. If 
interference is experienced, move the 
cordless telephone further away from the 
TV or VCR. This will often reduce, or 
eliminate, interference.
FCC RF Exposure Warning:
The product complies with FCC radiation 
exposure limits set forth for an 
uncontrolled environment. To comply 
with FCC RF exposure requirements, the 
base unit must be installed and operated 
with its antenna located 20 cm (8 inches) 
or more between antenna and all 
persons body (excluding extremities of 
hands, wrist and feet). The handset may 
be carried and operated with only the 
optional specific belt-clip. Other non-
tested belt-clips or similar body-worn 
accessories may not comply and must 
be avoided. The product must not be 
collocated or operated in conjunction 
with any other antenna or transmitter.
KX-TG5631/KX-TG5632/KX-TG5633/
KX-TG5634:
The software contained in this equipment 
to allow user access to the network must 
be upgraded to recognize newly 
established network area codes and 
exchange codes as they are placed into 
service.
Failure to upgrade the premises systems 
or peripheral equipment to recognize the 
new codes as they are established will 
restrict the customer and the customer’s 
employees from gaining access to the 
network and to these codes.
TG563X_565X.book  Page 57  Friday, February 3, 2006  4:59 PM 
						

							Useful Information
58For assistance, please visit http://www.panasonic.com/phonehelp
Specifications
General
Base unit
Handset
Charger
*1
*1 KX-TG5632/KX-TG5633/KX-TG5634/KX-TG5652/KX-TG5653
Note:
LDesign and specifications are subject to change without notice.
LThe illustrations in these instructions may vary slightly from the actual product. Operating environment5 °C – 40 °C (41 °F – 104 °F)
Frequency5.76 GHz – 5.84 GHz
DimensionsApprox. height 95 mm x width 174 mm x depth 143 mm
(3
3/4 inches x 627/32 inches x 55/8 inches)
Mass (Weight)Approx. 320 g (0.71 lb.)
Power consumptionStandby: Approx. 2.2 W/1.5 W (PQLV1/PQLV256)
Maximum: Approx. 4.7 W/3.8 W (PQLV1/PQLV256)
Power output200 mW (max.)
Power supplyAC adaptor (120 V AC, 60 Hz)
DimensionsApprox. height 173 mm x width 48 mm x depth 33 mm
(6
13/16 inches x 17/8 inches x 15/16 inches)
Mass (Weight)Approx. 170 g (0.37 lb.)
Power output200 mW (max.)
Power supplyNi-MH battery (3.6 V, 830 mAh)
DimensionsApprox. height 51 mm x width 88 mm x depth 100 mm
(2 inches x 3
15/32 inches x 315/16 inches)
Mass (Weight)Approx. 94 g (0.21 lb.)
Power consumptionStandby: Approx. 0.8 W/0.3 W (KX-TCA1/PQLV256)
Maximum: Approx. 3.6 W/2.4 W (KX-TCA1/PQLV256)
Power supplyAC adaptor (120 V AC, 60 Hz)
TG563X_565X.book  Page 58  Friday, February 3, 2006  4:59 PM 
						

							Useful Information
✄
For assistance, please visit http://www.panasonic.com/phonehelp59
Warranty
PANASONIC CONSUMER 
ELECTRONICS COMPANY, DIVISION 
OF PANASONIC CORPORATION OF 
NORTH AMERICA 
One Panasonic Way, 
Secaucus, New Jersey 07094PANASONIC PUERTO RICO, INC.
San Gabriel Industrial Park, 
Ave. 65 de Infantería, Km. 9.5,
Carolina, Puerto Rico 00985
Panasonic Telephone Products
Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or 
workmanship, Panasonic Consumer Electronics Company or Panasonic Puerto 
Rico, Inc. (collectively referred to as “the warrantor”) will, for the length of the period 
indicated on the chart below, which starts with the date of original purchase 
(“Limited Warranty period”), at its option either (a) repair your product with new or 
refurbished parts, or (b) replace it with a new or a refurbished product. The decision 
to repair or replace will be made by the warrantor.
    Parts    Labor
     One (1) Year    One (1) Year
During the “Labor” Limited Warranty period there will be no charge for labor. During 
the “Parts” Limited Warranty period, there will be no charge for parts. You must 
mail-in your product prepaid during the Limited Warranty period. This Limited 
Warranty excludes both parts and labor for batteries, antennas, and cosmetic parts 
(cabinet). This Limited Warranty only applies to products purchased and serviced in 
the United States or Puerto Rico. This Limited Warranty is extended only to the 
original purchaser and only covers products purchased as new.
Mail-In Service
For assistance in the continental U.S.A. in obtaining repairs please ship the product 
prepaid to:
  Panasonic Services Company Customer Servicenter
  4900 George McVay Drive Suite B Door #12 McAllen, TX 78503
For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. (787)-750-4300 or 
fax (787)-768-2910.
For Limited Warranty service for headsets if a headset is included with this product 
please call Panasonic Call Center at 1-800-211-PANA (1-800-211-7262).
When shipping the unit carefully pack, include all accessories, and send it prepaid, 
adequately insured and preferably in the original carton. Include a letter detailing 
the complaint and provide a day time phone number where you can be reached.
TG563X_565X.book  Page 59  Friday, February 3, 2006  4:59 PM 
						

							Useful Information
60For assistance, please visit http://www.panasonic.com/phonehelp
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE 
PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF 
OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID AND 
PLACE OF PURCHASE. CUSTOMER WILL BE CHARGED FOR THE REPAIR 
OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in materials or 
workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage. 
The Limited Warranty ALSO DOES NOT COVER damages which occurred in 
shipment, or failures which are caused by products not supplied by the warrantor, 
or failures which result from accidents, misuse, abuse, neglect, bug infestation, 
mishandling, misapplication, alteration, faulty installation, set-up adjustments, 
misadjustment of consumer controls, improper maintenance, power line surge, 
lightning damage, modification, introduction of sand, humidity or liquids, 
commercial use such as hotel, office, restaurant, or other business or rental use of 
the product, or service by anyone other than a Factory Servicenter or other 
Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER 
“LIMITED WARRANTY COVERAGE”. THE WARRANTOR IS NOT LIABLE FOR 
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE 
OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS LIMITED 
WARRANTY. (As examples, this excludes damages for lost time, lost calls or 
messages, cost of having someone remove or re-install an installed unit if 
applicable, travel to and from the servicer. The items listed are not exclusive, but 
are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES, 
INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE 
PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential 
damages, or limitations on how long an implied warranty lasts, so the exclusions 
may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other 
rights which vary from state to state. If a problem with this product develops during or 
after the Limited Warranty period, you may contact your dealer or Servicenter. If the 
problem is not handled to your satisfaction, then write to the warrantor’s Consumer 
Affairs Department at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED 
WARRANTY, ARE YOUR RESPONSIBILITY.
TG563X_565X.book  Page 60  Friday, February 3, 2006  4:59 PM