Panasonic Kx Tg5210 Operating Instructions Manual

							Answering System Preparation
71For assistance, please call: 1-800-211-PANA(7262)
Telephone System
Useful Information
If the Following Appear on Your Display...
The following will be displayed when the unit needs your attention.
Display messageCause & Remedy
Recharge battery•The battery needs to be charged. Recharge the 
battery (p. 14).
Charge for 6 HRS•The battery has been discharged. The handset will 
not work. Fully charge the battery (p. 13).
No link to base.
Move closer to
base and try
again.•The handset has lost communication with the base 
unit. Walk closer to the base unit, and try again.
•Confirm the base unit’s AC adaptor is plugged in.
•Raise the base unit antennas.
•The handset’s registration may have been canceled. 
Re-register the handset (p. 69).
Please lift up 
and try again.•A handset button was pressed while the handset was 
on the base unit or charger (for KX-TG5212, 
KX-TG5213 or accessory handset users, p. 3). Lift 
the handset and press the button again.
Busy•The called base unit or handset is in use.
•Privacy mode is on for the call you tried to join (p. 47).
•The handset you tried to send phone book items to is 
in use.
•
The handset you are calling is too far from the base unit.
Invalid•The called handset has not been registered to the 
base unit.
•You selected your own extension number.
    Error!!
•When you tried to register or deregister the handset, 
the handset and base unit could not link for some 
reason, such as interference from electrical 
appliances. Move the handset and base unit away 
from any electrical appliances and try again.
•If more than one handset is in use, you may not be 
able to register/deregister. Try again later.
•Another handset tried to send phone book items to 
you but copying stopped. Have the other handset 
user re-send the items to you (p. 41, 42).
System is busy. 
Please try again 
later.•If more than one other user is using the handset and/
or base unit, such as conducting outside/intercom 
calls or listening to messages, you may not be able to 
use the handset. Try again later.
•The Answering System is in use (answering a call or 
playing back messages). Try again later.
•The handset has lost communication with the base 
unit. Walk closer to the base unit and try again. 
						

							If the Following Appear on Your Display...
72
Display messageCause & Remedy
Phone book full
•When you tried to store an item in the phone book, 
the phone book memory was full. Press [OFF] to exit 
programming mode. To erase other items from the 
phone book, see page 40.
---Incomplete---
Tom Jones
098-765-4321
Phone book full
(The name/number is 
an example.)•When the displayed item was sent to the destination 
handset, the phone book memory was full and 
copying stopped. If you tried to send all of the items, 
the item displayed with “Incomplete” and items 
after it have not been copied to the destination 
handset. Press [OFF] to exit (p. 41, 42). To erase 
items from the destination handset phone book, see 
page 40. You can copy all of the items again or copy 
the items which have not been copied one by one 
(p. 41, 42).
---Incomplete---
Tom Jones
555-765-4321
(The name/number is 
an example.)•The destination handset is out of area.
•The destination handset user may have pressed 
[C] or [s].
     Phone book       
No items stored•Your phone book is empty. No items were copied to 
the destination unit.
Invalid.                     
Please register 
to the base unit•The handset you tried to call has not been registered 
to the base unit. Register the handset (p. 70, steps 5 
and 6).
      Error!!      
4 handsets have 
already been 
registered.•4 handsets have already been registered to the base 
unit. To cancel a handset’s registration, see page 68. 
•You may have registered one of your handsets to 
another base unit without deleting its registration to 
this base unit. Erase the handset’s registration from 
the base unit. 
For the KX-TG5210, KX-TG5212 or KX-TG5213 
base unit: 
(1) Press and hold LOCATOR/INTERCOM [] for 
3 seconds, and (2) Press and hold LOCATOR/
INTERCOM [ ], [], [] or [] for the handset 
that you do not want for 5 seconds. A long beep 
sounds, then the handset number is erased.
Wrong handset
Refer to manual•This handset is not for this base unit. This handset is 
for KX-TG6500 base unit. The accessory handsets 
for this base unit are KX-TGA520 and KX-TGA523. 
To order, see page 3. 
						

							Answering System Preparation
73For assistance, please call: 1-800-211-PANA(7262)
Telephone System
Useful Information
Troubleshooting
If the handset display shows error messages, see “If the Following Appear on 
Your Display...” (p. 71–72) for the Cause & Remedy.
Telephone System
Problem Cause & Remedy
“No link to base.
Move closer to
base and try
again.” is displayed and an 
alarm tone sounds.•The handset has lost communication with the 
base unit. Walk closer to the base unit, and 
try again.
•Confirm the base unit’s AC adaptor is 
plugged in.
•Raise the base unit antennas.
•The handset’s registration may have been 
canceled. Re-register the handset (p. 69, 70).
Static, sound cuts in/out, 
fades. Interference from other 
electrical units.•Move the handset and base unit away from 
other electrical appliances (p. 6).
•Walk closer to the base unit.
•Raise the base unit antennas.
•Turn on the Clarity Booster feature (p. 28).
The handset does not ring.•The ringer volume is turned off. Set to high, 
medium, or low (p. 20).
•If more than one other user is using the 
handset and/or base unit, the handset may 
not ring. Users will hear incoming call tones 
(p. 50).
The handset display is blank.•If the handset display is blank, fully charge 
the battery (p. 13).
You cannot program any 
function items.•Programming is not possible while the 
handset and/or base unit is being used.
•Do not pause for over 60 seconds while 
programming.
•Walk closer to the base unit.
•While another user is listening to messages 
or the Answering System is handling a call, 
you cannot program. Try again later.
While programming or 
searching, the handset starts 
to ring and the program/
search stops.•A call is coming in. To answer the call, press 
[
C] or [s]. Start again from the beginning 
after hanging up. 
						

							Troubleshooting
74
You cannot make an intercom/
outside call.•If more than one other user is using the 
handset and/or base unit, you may not be 
able to make a call. Try again later.
•Your handset is in remote operation mode 
(p. 54). Exit by pressing [OFF].
•The handset you called is too far from the 
base unit.
You cannot redial.•If the last number dialed was more than 48 
digits long, the number will not be redialed 
correctly.
You cannot make long 
distance calls.•Please make sure you have long distance 
service. 
•Check if Caller IQ feature is turned on. Turn 
Caller IQ feature off (p. 78).
The handset does not display 
the caller’s name and/or 
phone number.•You need to subscribe to Caller ID.
•
Other telephone equipment may be interfering 
with your phone. Disconnect it and try again.
•Other electrical appliances connected to the 
same outlet may be interfering with Caller ID.
•
Telephone line noise may be affecting Caller ID.
•The caller requested not to send his/her 
Caller ID information (p. 30).
•If a call is being transferred to you, the Caller 
ID information will not be displayed.
•If a (separate) Caller ID box is connected 
between the base unit and the telephone wall 
jack, disconnect the Caller ID box or plug the 
unit directly into the wall jack.
The handset cannot 
automatically edit the Caller 
List/incoming phone numbers.•The Caller ID Number Auto Edit feature is 
turned off.Turn it on (p. 34) and try again.
•You need to press [C] or [s] after editing 
the number.
The handset display exits the 
Caller List or phone book.•Do not pause for over 60 seconds while 
searching.
The Ringer/Message Alert 
indicator flashes slowly when 
the handset is not ringing and 
in use.•The Message Alert is turned on and new 
messages have been recorded. Turn the 
Message Alert off (p. 25) or listen to the new 
messages (p. 53, 54, 59).
You cannot have a 
conversation using the 
headset.•Make sure the optional headset is connected 
properly (p. 63).
•If “SP-phone” is displayed on the handset, 
press [C] to switch to the headset.
Problem Cause & Remedy 
						

							Useful Information
Answering System Preparation
75
Troubleshooting
For assistance, please call: 1-800-211-PANA(7262)
Telephone System
Answering System
Problem Cause & Remedy
The Answering System is on, 
but incoming messages are 
not recorded.•The recording time is set to “Greeting only”. 
Select “1 minute”, “2 minutes” or “3 minutes” 
(p. 24).
•Memory is full. Erase unnecessary messages 
(p. 56).
“  ” flashes and the 
ANSWER ON indicator flashes 
rapidly. No new messages are 
recorded.•Memory is full. Erase unnecessary messages 
(p. 56).
You cannot access a mailbox 
from the base unit or the 
handset.•If more than one other user is using the 
handset and/or base unit, you may not be able 
to access the mailbox. Try again later.
•If another user is listening to messages or the 
Answering System is handling a call, you 
cannot access the mailbox. Try again later.
You cannot access a mailbox 
from a touch tone phone.•Make sure you entered the correct remote 
code (p. 60).
•The Answering System may not respond if 
the tones are too short to activate the unit. 
Press each button firmly.
•
The Answering System is off. Turn it on (p. 62).
When you play back 
messages or turn on the 
Answering System, the base 
unit and handset announce 
the wrong day and time.•The date and time may be set incorrectly. Set 
the date and time again (p. 17).
Caller ID information is not 
displayed during message 
playback (p. 55).•Caller ID information will not be displayed
— if a message is recorded by using [MEMO] 
(p. 57), or
— if a call is transferred to a mailbox and the 
caller leaves a message (p. 58).
FULL 
						

							Troubleshooting
76
General
Problem Cause & Remedy
The handset and/or base unit 
does not work.•Check the settings (p. 12–14).
•Check whether the dialing mode setting is 
correct (p. 18).
•Fully charge the battery (p. 13).
•Clean the charge contacts and charge again 
(p. 14).
•Check battery installation (p. 13).
•Unplug the base unit’s AC adaptor to reset it. 
Plug in, and try again.
•The handset has not been registered to the 
base unit. Register the handset (p. 70, steps 
5 and 6).
•Re-install the battery (p. 13) and fully charge 
it.
“Recharge battery” is 
displayed, “
3” flashes, 
or the handset beeps 
intermittently.•Fully charge the battery (p. 13).
“Charge for 6 HRS” and 
“
4” are displayed and the 
handset does not work.•The battery has been discharged. Fully 
charge the battery (p. 14).
You charged the battery fully, 
but “Recharge battery” is 
still displayed and/or “
3” 
continues to flash, or “Charge 
for 6 HRS” and “
4” are 
displayed.•Clean the charge contacts and charge again 
(p. 14).
•
The battery may need to be replaced. If you 
install a new battery, fully charge it (p. 13, 14).
The CHARGE indicator does 
not go out after the battery has 
been charged.•This is normal.
If you cannot solve your 
problem•Visit our website:
http://www.panasonic.com/support
•Contact us via the web at: 
http://www.panasonic.com/contactinfo
•Call our customer call center at: 
1-800-211-PANA(7262) 
						

							Useful Information
Answering System Preparation
77
Troubleshooting
Telephone System
For assistance, please call openLCR: 1-866-openLCR(1-866-673-6527)
For assistance, please call: 1-800-211-PANA(7262)
openLCR service for Caller IQ
Problem Cause & Remedy
When you try to download the 
data from openLCR, the voice 
prompt is not announced from 
the handset while “Listen & 
follow phone guidance.” 
is being displayed.• Check the settings (p. 12–14).
• Dialing to openLCR may have been 
disconnected. Try again (p. 80).
• If you cannot solve a problem, consult 
openLCR (see below).
For more information about 
Caller IQ• Call openLCR’s customer service department 
at 1-866-openLCR(1-866-673-6527).
• openLCR’s web site:
www.openLCR.com 
						

							78
openLCR Service for Caller IQ
The unit is compatible with services provided by openLCR.
Important:
• If you have any questions regarding the openLCR service, call openLCR’s 
customer service department at 1-866-openLCR(1-866-673-6527).
• NEITHER PANASONIC COMMUNICATIONS CO., LTD. (PCC) NOR 
MATSUSHITA ELECTRIC CORPORATION OF AMERICA (MECA) IS IN ANY 
WAY AFFILIATED WITH, OR RESPONSIBLE FOR THE ACTS OR OMISSIONS 
OF, OPENLCR.COM, INC. (OPENLCR). NEITHER PCC NOR MECA NOR ANY 
OF THEIR EMPLOYEES OR AFFILIATES OR CUSTOMERS MAKE ANY 
WARRANTIES OR REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, TO 
ANY CUSTOMER OR ANY OTHER THIRD PARTY WITH RESPECT TO ANY 
OF THE SERVICES PROVIDED BY OPENLCR, NOR ASSUME NOR CREATE 
ANY OTHER OBLIGATION OF ANY KIND ON BEHALF OF OPENLCR.
Turning on or off Caller IQ Feature
After the first download to your phone, Caller IQ features are automatically turned 
on. If you wish, you can turn off Caller IQ.
•When Caller IQ is on, “
[CIQ]” is displayed while talking.
To turn off Caller IQ feature (when it is already on.)
To turn on Caller IQ feature (after it was turned off)
•If you turn on or off Caller IQ feature using one of the handsets, you will not need 
to turn on or off using another handset.
1Press [MENU].
2Scroll to “Caller IQ” by pressing [d] or 
[B], then press the soft key ( ).
3Scroll to “Turn CIQ off?” by pressing [d] 
or [B], then press the soft key ( ).
•“Caller IQ off” is displayed.
4Press [OFF].
1Follow steps 1 to 2 of “To turn off Caller IQ feature” above.
2Press the soft key ( ) at “Turn CIQ 
on?”.
•“Caller IQ on” is displayed.
3Press [OFF].
Handset
SELECTCaller IQ
YESTurn CIQ off?
YESTurn CIQ on? 
						

							Useful Information
Answering System Preparation
79
openLCR Service for Caller IQ
For assistance, please call openLCR: 1-866-openLCR(1-866-673-6527)
Telephone System
Downloading Data
You can download the following data to your unit from the openLCR web site.
•Phone book data
•Ringer melodies (Custom ringtone)
•Function setup for your unit
•Information such as weather forecasts, stock quotes, lottery results, sports scores 
and horoscopes (Internet content)
Accessing the openLCR web site can be done from any computer with Internet 
access.
•While downloading from openLCR, “ ” flashes on the base unit display.
To create data on the openLCR web site
•If you have stored items in the phone book of the unit, you also need to store 
those items on the web site.
•The description on the openLCR web screen is subject to change without notice.
1Access the openLCR’s web site at www.openLCR.com and click on 
the “Manage Account/Login” tab.
2Enter your Telephone Number and Password, then click  .
3Follow the on-screen instructions.
Phone book data:
• To create the phone book data, enter a name of up to 16 characters, and a 
phone number of up to 32 digits.
• If you have already stored items into the phone book of the unit, you need 
to enter all of those stored items again using the openLCR web site. Then 
add all new items through the openLCR web site.
Ringer melodies:
• The unit stores up to 2 ringer melodies in the handset and you can select 
up to 2 ringer melodies as ringer tone (p. 67, 81).
Function setup:
• See openLCR’s web site for function items available for download.
Information:
• You can select the information which you want to show on the handset 
display.
Accept 
						

							openLCR Service for Caller IQ
80
To download data from openLCR
Each time you download data (p. 79) from openLCR, the information stored in your unit 
will be updated. To view up-to-date information, you will need to download it to your unit.
•You can select the items of information on the web site which you want to view. 
•Each handset can download its own data only.
•Horoscopes are for entertainment purposes only.
•You can also go to the Caller IQ menu after pressing [C] or [s]. Press [MENU], 
then [3] to select “3=Caller IQ”. Follow steps 3 to 5 above.
•If the handset beeps 3 times and the following is 
displayed, the unit has lost communication with 
openLCR. Store items by following the steps below.
1. Access the openLCR web site.
2. Go to the web screen to create the data.
• To download the phone book data, click  . Then go to step 3.
3. Start again from step 1 (“To download data from openLCR”).
1Press [MENU].
2Scroll to “Caller IQ” by pressing [d] or 
[B], then press the soft key ( ).
3Scroll to “Get new Info.?” by pressing 
[d] or [B], then press the soft key ( ).
•The unit will dial openLCR automatically.
•A voice prompt will be heard.
4Follow the voice prompt to start downloading.
•If you have rotary or pulse service, you need to 
press 
[*] to change the dialing mode temporarily 
to tone, before following the voice prompt.
•When downloading starts, the display will show 
the message on the right.
•After downloading starts, the handset must be 
off-hook. DO NOT PLACE the handset on the 
base unit or charger (for KX-TG5212, 
KX-TG5213 or accessory handset users, p. 3). 
Placing the handset on the base unit or charger 
will terminate the download process. DO NOT 
PRESS [OFF] (pressing [OFF] will terminate the 
download process).
5When downloading is complete, a beep 
sounds.
Handset
SELECT
YES
If you live in or move from another area to Fort 
Collins, Colorado, press [#] before pressing the 
soft key ( ).
YES
Get new Info.?
Listen & follow 
phone guidance.
Download in 
process.         
Please wait.
Caller IQ on
 Download OK![]
Download 
incomplete.
Try again.
Re-Download All