Panasonic Kx Tg3021 Operating Instructions Manual

							Useful Information
For assistance, please visit http://www.panasonic.com/help41
Troubleshooting
General use
*1 KX-TG3031/KX-TG3032/KX-TG3033/KX-TG3034
ProblemCause/solution
The unit does not work.LMake sure the battery is installed correctly and 
fully charged (page 10).
LCheck the connections (page 9).
LUnplug the base unit’s AC adaptor to reset the 
unit. Reconnect the adaptor and try again.
LThe handset has not been registered to the 
base unit. Register the handset (page 36).
I cannot hear a dial tone.LConfirm the telephone line cord is properly 
connected (page 9).
LDisconnect the unit from the telephone line and 
connect a known working telephone. If the 
working telephone operates properly, contact 
our service personnel to have the unit repaired. 
If the working telephone does not operate 
properly, contact your telephone service 
provider.
The indicator on the top 
right of the handset flashes 
slowly.LNew messages have been recorded. Listen to 
the new messages (page 28).
*1
LNew Voice Mail messages have been recorded. 
Listen to the new Voice Mail messages (page 
34).
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42For assistance, please visit http://www.panasonic.com/help
Programmable settings
Battery recharge
ProblemCause/solution
I cannot program items.LProgramming is not possible while either the 
base unit or another handset is being used. Try 
again later.
I cannot set the alarm.LIn order to set the alarm, you must first set the 
date and time (page 14).
LThe handset has lost the communication with 
the base unit. Move closer to the base unit, and 
try again.
While programming, the 
handset starts to ring.LA call is being received. Answer the call and 
start again after hanging up.
ProblemCause/solution
I fully charged the battery, 
but 7 continues to flash, 
or 8 is displayed.LClean the charge contacts and charge again 
(page 11).
LThe battery may need to be replaced with a new 
one (page 10).
The handset display is 
blank.LConfirm that the battery is properly installed.
LFully charge the battery (page 10).
While charging, the charge 
indicator does not light and 
“Charge for 7h” is 
displayed.LThe battery is empty. The charge indicator does 
not light in order to concentrate on charging. 
After about 5 minutes, the charge indicator lights 
and “Charging” is displayed.
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For assistance, please visit http://www.panasonic.com/help43
Making/answering calls, intercom
*1 KX-TG3031/KX-TG3032/KX-TG3033/KX-TG3034
ProblemCause/solution
Static is heard, sound cuts 
in and out. Interference 
from other electrical units.LMove the handset and base unit away from 
other electrical appliances.
LMove closer to the base unit.
LTurn on the clarity booster feature (page 17).
LIf your unit is connected to a telephone line with 
DSL service, we recommend connecting a noise 
filter between the base unit and the telephone 
line jack. Contact your DSL provider for details.
The handset does not ring.LThe ringer volume is turned off. Adjust it (page 
24).
The base unit does not 
ring.
*1LThe ringer volume is turned off. Adjust it (page 
16).
I cannot make a call.LThe dialing mode may be set incorrectly. 
Change the setting (page 14).
LAnother handset is in use. Try again later.
I cannot have a 
conversation using the 
headset.LMake sure that an optional headset is 
connected properly (page 38).
LIf “SP-phone” is displayed on the handset, 
press {C} to switch to the headset.
I cannot make long 
distance calls.LMake sure that you have long distance service.
I cannot page the handset.LThe called handset is too far from the base unit.
LThe called handset is in use. Try again later.
I cannot page the base 
unit.
*1LThe base unit is in use. Try again later.
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44For assistance, please visit http://www.panasonic.com/help
Caller ID
ProblemCause/solution
The handset does not 
display the caller’s name 
and/or phone number.LYou have not subscribed to Caller ID service. 
Contact your telephone service provider to 
subscribe.
LIf your unit is connected to any additional 
telephone equipment such as a Caller ID box or 
cordless telephone line jack, disconnect the unit 
from the equipment and plug the unit directly 
into the wall jack.
LIf your unit is connected to a telephone line with 
DSL service, we recommend connecting a noise 
filter between the base unit and the telephone 
line jack. Contact your DSL provider for details.
LThe name display service may not be available 
in some areas. Contact your telephone service 
provider for details.
LOther telephone equipment may be interfering 
with this unit. Disconnect the other equipment 
and try again.
LThe caller requested not to send caller 
information (page 20).
LGenerally, caller information is displayed from 
the 2nd ring.
The caller list/incoming 
phone numbers are not 
edited automatically.LThe Caller ID number auto edit feature is turned 
off. Turn it on and try again (page 24).
LYou need to call back the edited number to 
activate Caller ID number auto edit.
I cannot dial the phone 
number edited in the caller 
list.LThe phone number you dialed might have an 
incorrectly edited pattern (for example, the long 
distance “1” or the area code is missing). Edit 
the phone number with another pattern (page 
20).
The 2nd caller’s 
information is not displayed 
during an outside call.LIn order to use Caller ID, Call Waiting, or Call 
Waiting Caller ID (CWID), you must first contact 
your telephone service provider and subscribe 
to the desired service.
After subscribing, you may need to contact your 
telephone service provider again to activate this 
specific service, even if you already subscribed 
to both Caller ID and Call Waiting with Caller ID 
services (CWID).
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Answering system (KX-TG3031/KX-TG3032/KX-TG3033/KX-TG3034)
ProblemCause/solution
I cannot listen to messages 
from a remote location.LA touch tone phone is required for remote 
operation.
LEnter the remote code correctly (page 31).
LThe answering system is off. Turn it on (page 
31).
The unit does not record 
new messages.LThe answering system is off. Turn it on (page 27, 
31).
LThe message memory is full. Erase 
unnecessary messages (page 28, 29).
LIf you subscribe to the Voice Mail service, 
messages are recorded by the telephone 
service provider not your telephone (page 31).
I cannot operate the 
answering system.LSomeone is operating the answering system.
LIf someone is talking on a conference call, you 
cannot operate the answering system. Try again 
later.
TG30xx.book  Page 45  Thursday, February 1, 2007  5:19 PM 
						

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46For assistance, please visit http://www.panasonic.com/help
FCC and other information
This equipment complies with Part 68 
of the FCC rules and the requirements 
adopted by the ACTA. On the bottom 
of this equipment is a label that 
contains, among other information, a 
product identifier in the format 
US:ACJ----------.
If requested, this number must be 
provided to the telephone company.
L Registration No
   ............(found on the bottom of the 
unit)
L Ringer Equivalence No.
   (REN).......0.1B
A plug and jack used to connect this 
equipment to the premises wiring and 
telephone network must comply with 
the applicable FCC Part 68 rules and 
requirements adopted by the ACTA. A 
compliant telephone cord and modular 
plug is provided with the product. It is 
designed to be connected to a 
compatible modular jack that is also 
compliant.
The REN is used to determine the 
number of devices that may be 
connected to a telephone line. 
Excessive RENs on a telephone line 
may result in the devices not ringing in 
response to an incoming call. In most 
but not all areas, the sum of RENs 
should not exceed five (5.0). To be 
certain of the number of devices that 
may be connected to a line, as 
determined by the total RENs, contact 
the local telephone company. For 
products approved after July 23, 2001, 
the REN for the product is part of the 
product identifier that has the format 
US:AAAEQ##TXXXX. The digits 
represented by ## are the REN 
without a decimal point (e.g., 03 is a REN of 0.3).
If this equipment causes harm to the 
telephone network, the telephone 
company will notify you in advance 
that  temporary discontinuance of 
service may be required. But if 
advance notice isn’t practical, the 
telephone company will notify the 
customer as soon as possible. Also, 
you will be advised of your right to file 
a complaint with the FCC if you 
believe it is necessary.
The telephone company may make 
changes in its facilities, equipment, 
operations or procedures that could 
affect the operation of the equipment. 
If this happens the telephone company 
will provide advance notice in order for 
you to make necessary modifications 
to maintain uninterrupted service.
If trouble is experienced with this 
equipment, for repair or warranty 
information, please contact a Factory 
Service Center or other Authorized 
Servicer. If the equipment is causing 
harm to the telephone network, the 
telephone company may request that 
you disconnect the equipment until the 
problem is resolved.
Connection to party line service is 
subject to state tariffs. Contact the 
state public utility commission, public 
service commission or corporation 
commission for information.
If your home has specially wired alarm 
equipment connected to the telephone 
line, ensure the installation of this 
equipment does not disable your alarm 
equipment. If you have questions 
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For assistance, please visit http://www.panasonic.com/help47
about what will disable alarm 
equipment, consult your telephone 
company or a qualified installer.
This equipment is hearing aid 
compatible as defined by the FCC in 
47 CFR Section 68.316.
When you hold the phone to your ear, 
noise might be heard in your Hearing 
Aid. Some Hearing Aids are not 
adequately shielded from external RF 
(radio frequency) energy. If noise 
occurs, use an optional headset 
accessory or the speakerphone option 
(if applicable) when using this phone. 
Consult with your audiologist or 
Hearing Aid manufacturer about the 
availability of Hearing Aids which 
provide adequate shielding to RF 
energy commonly emitted by digital 
devices.
WHEN PROGRAMMING 
EMERGENCY NUMBERS AND(OR) 
MAKING TEST CALLS TO 
EMERGENCY NUMBERS:
1) Remain on the line and briefly 
explain to the dispatcher the reason 
for the call.
2) Perform such activities in the off-
peak hours, such as early morning 
or late evenings.
This device complies with Part 15 of 
the FCC Rules. Operation is subject to 
the following two conditions:
(1) This device may not cause harmful 
interference, and (2) this device must 
accept any interference received, 
including interference that may cause 
undesired operation.
Privacy of communications may not 
be ensured when using this phone.CAUTION:Any changes or modifications not 
expressly approved by the party 
responsible for compliance could void 
the user’s authority to operate this 
device.
NOTE:This equipment has been tested and 
found to comply with the limits for a 
Class B digital device, pursuant to Part 
15 of the FCC Rules. These limits are 
designed to provide reasonable 
protection against harmful interference 
in a residential installation. This 
equipment generates, uses, and can 
radiate radio frequency energy and, if 
not installed and used in accordance 
with the instructions, may cause 
harmful interference to radio 
communications. However, there is no 
guarantee that interference will not 
occur in a particular installation. If this 
equipment does cause harmful 
interference to radio or television 
reception, which can be determined by 
turning the equipment off and on, the 
user is encouraged to try to correct the 
interference by one or more of the 
following measures:
– Reorient or relocate the receiving 
antenna.
– Increase the separation between the 
equipment and receiver.
– Connect the equipment into an outlet 
on a circuit different from that to 
which the receiver is connected.
– Consult the dealer or an experienced 
radio/TV technician for help.
Some cordless telephones operate at 
frequencies that may cause 
interference to nearby TVs and VCRs. 
To minimize or prevent such 
interference, the base of the cordless 
telephone should not be placed near 
or on top of a TV or VCR. If 
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							Useful Information
48For assistance, please visit http://www.panasonic.com/help
Notice
ENERGY STAR
As an 
ENERGY STA R® Participant, 
Panasonic has determined that this 
product meets the 
ENERGY STA R  
guidelines for energy efficiency. 
ENERGY STAR is a U.S. registered 
mark.
interference is experienced, move the 
cordless telephone further away from 
the TV or VCR. This will often reduce, 
or eliminate, interference.
FCC RF Exposure Warning:
L This product complies with FCC 
radiation exposure limits set forth for 
an uncontrolled environment. 
L To comply with FCC RF exposure 
requirements, the base unit must be 
installed and operated 20 cm (8 
inches) or more between the 
product and all person’s body 
(excluding extremities of hands, 
wrist and feet). 
L This product may not be collocated 
or operated in conjunction with any 
other antenna or transmitter.
L For body-worn operation, the 
handset must be used only with a 
non-metallic accessory. Use of other 
accessories may not ensure 
compliance with FCC RF exposure 
requirements.
TG30xx.book  Page 48  Thursday, February 1, 2007  5:19 PM 
						

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For assistance, please visit http://www.panasonic.com/help49
Specifications
General
Base unit
Handset
Charger (KX-TG3032/KX-TG3033/KX-TG3034)
Note:
LDesign and specifications are subject to change without notice.
LThe illustrations in these instructions may vary slightly from the actual product. Operating environment5 °C – 40 °C (41 °F – 104 °F)
Frequency2.4 GHz – 2.48 GHz
DimensionsApprox. height 95 mm × width 116 mm × depth 
143 mm (3
3/4inches × 49/16inches × 55/8inches)
Mass (Weight)KX-TG3021
Approx. 210 g (0.46 lb.)
KX-TG3031/KX-TG3032/KX-TG3033/KX-TG3034
Approx. 250 g (0.55 lb.)
Power consumptionStandby: Approx. 1.4 W
Maximum: Approx. 4.2 W
Power output125 mW (max.)
Power supplyAC adaptor (120 V AC, 60 Hz)
DimensionsApprox. height 156 mm × width 48 mm × depth 33 mm
(6
1/8inches × 17/8inches × 15/16inches)
Mass (Weight)Approx. 150g (0.33 lb.)
Power output125 mW (max.)
Power supplyNi-MH battery (3.6 V, 650 mAh)
DimensionsApprox. height 68 mm × width 82 mm × depth 87 mm
(2
11/16inches × 37/32inches × 37/16inches)
Mass (Weight)Approx. 80g (0.18 lb.)
Power consumptionStandby: Approx. 0.4 W
Maximum: Approx. 3.2 W
Power supplyAC adaptor (120 V AC, 60 Hz)
TG30xx.book  Page 49  Thursday, February 1, 2007  5:19 PM 
						

							Useful Information
50For assistance, please visit http://www.panasonic.com/help
Customer services
Customer Services Directory
Obtain Product Information and Operating Assistance; locate your nearest 
Dealer or Service Center; purchase Parts and Accessories; or make Customer 
Service and Literature requests by visiting our Web Site at:
http://www.panasonic.com/help
or, contact us via the web at: 
http://www.panasonic.com/contactinfo
You may also contact us directly at: 1-800-211-PANA (1-800-211-7262),
Monday - Friday 9 am to 9 pm; Saturday - Sunday 10 am to 7 pm, EST.
TTY users (hearing or speech impaired users) can call 1-877-833-8855.
TTY users (hearing or speech impaired users) can call 1-866-605-1277. Purchase Parts, Accessories and Instruction Books online for all 
Panasonic Products by visiting our Web Site at:
http://www.pasc.panasonic.com
or, send your request by E-mail to:
[email protected]
You may also contact us directly at:
1-800-332-5368 (Phone)  1-800-237-9080 (Fax Only) 
(Monday - Friday 9 am to 9 pm, EST.)
Panasonic Service and Technology Company
20421 84th Avenue South, Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and 
Personal Checks.)
Accessory Purchases
Service in Puerto Rico
Panasonic Puerto Rico, Inc.
San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5, 
Carolina, Puerto Rico 00985
Phone (787)750-4300, Fax (787)768-2910
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