Panasonic Kx Tg3021 Operating Instructions Manual

							Answering System
For assistance, please visit http://www.panasonic.com/help31
*1 If pressed within the first 5 seconds 
of a message, the previous 
message is played.
*2 For English voice guidance only 
LTo resume operation, enter a 
remote command within 15 
seconds, or the voice guidance 
starts.
*3 For Spanish voice guidance only
Turning on the answering 
system remotely
If the answering system is off, you can 
turn it on remotely.
1Dial your phone number.
2Let the phone ring 15 times.
LThe unit answers your call with the 
greeting message.
LYou can hang up, or if you call from 
a touch tone phone, you can enter 
your remote code and begin 
remote operation (page 30).
Skipping the greeting 
message to leave a message
You can leave a message just as any 
outside caller can. Call your phone 
number. When the answering system 
picks up, press {*} to skip the greeting 
message and record your message 
after the beep.
Answering system 
settings
Remote code
A remote code must be entered when 
operating the answering system 
remotely. This code prevents 
unauthorized parties from listening to 
your messages remotely. The default 
setting is “11”.
1{MENU} i {0}{6}{3}
2Enter the desired 2-digit remote 
code. i {Save} i {OFF}
Ring count
You can change the number of times 
the phone rings before the unit answers 
calls.
The default setting is “4”.
“Toll saver”: The unit answers on 
the 2nd ring when new messages have 
been recorded, and on the 4th ring 
when there are no new messages. If 
you call your phone from outside to 
listen to new messages (page 30), you 
will know that there are no new 
messages when the phone rings for the 
3rd time. You can then hang up without 
being charged for the call.
1{MENU} i {0}{6}{1}
2{V}/{^}: Select the desired setting. 
3{Save} i {OFF}
For Voice Mail service subscribers
If you subscribe to a flat-rate service 
package that includes Caller ID, Call 
Waiting, Voice Mail, and unlimited local/
regional/long distance calls, please 
note the following:
LTo use the Voice Mail service 
provided by your telephone service  {*}{4}Erase message 
currently playing
{*}{5}Erase all messages
KeyRemote command
TG30xx.book  Page 31  Thursday, February 1, 2007  5:19 PM 
						

							Answering System
32For assistance, please visit http://www.panasonic.com/help
provider rather than the unit’s 
answering system, turn off the 
answering system (page 27).
LTo use this unit’s answering system 
rather than the Voice Mail service 
provided by your telephone service 
provider, please contact your 
telephone service provider to 
deactivate your Voice Mail service.
If your telephone service provider 
cannot do this:
– Set this unit’s “Ring count” 
setting so that this unit’s answering 
system answers calls before the 
Voice Mail service of your 
telephone service provider does. It 
is necessary to check the ring count 
required to activate the Voice Mail 
service provided by your telephone 
service provider before changing 
this setting.
– Change the ring count of the Voice 
Mail service so that the answering 
system can answer the call first. To 
do so, consult your telephone 
service provider.
Caller’s recording time
You can change the maximum 
message recording time allotted to 
each caller.
The default setting is “3min”.
1{MENU} i {0}{6}{2}
2{V}/{^}: Select the desired setting.
3{Save} i {OFF}
Message alert 
You can select whether or not the 
message indicator on the handset 
flashes slowly when new messages are 
recorded. The default setting is “Off”.Important:
LIf there are new Voice Mail message 
present (page 33), the message 
indicator also flashes slowly.
1{MENU} i {0}{#}
2{V}/{^}: Select the desired setting. 
3{Save} i {OFF}
Note:
LWhile message alert is on, battery 
operating time is shortened (page 11).
TG30xx.book  Page 32  Thursday, February 1, 2007  5:19 PM 
						

							Voice Mail Service
For assistance, please visit http://www.panasonic.com/help33
Using Voice Mail 
service
Voice Mail is an automatic answering 
service offered by your telephone 
service provider. After you subscribe to 
this service, the telephone service 
provider’s Voice Mail system will 
answer calls for you when you are 
unavailable to answer the phone or 
when your line is busy. Messages are 
recorded by the telephone service 
provider, not your telephone.
Important:
LTo use the Voice Mail service 
provided by your telephone service 
provider rather than the unit’s 
answering system, turn off the 
answering system (page 27).
Storing the Voice Mail (VM) 
access number
In order to listen to your Voice Mail 
messages, you must dial your 
telephone service provider’s Voice Mail 
access number. Once you have stored 
your Voice Mail access number, you 
can dial it automatically (page 34).
1{MENU} i {0}{7}{1}
2Enter your access number (max. 32 
digits). i {Save} i {OFF}
Note:
LWhen storing your Voice Mail access 
number and your mailbox password, 
press {PA U S E} to add pauses (page 
15) between the access number and 
the password as necessary. Consult 
your telephone service provider for 
the required pause time.Example:
To erase the Voice Mail access 
number
Repeat step 1, then press and hold 
{Clear} until all digits are erased. Press 
{Save}, then press {OFF}.
Voice Mail (VM) tone 
detection 
Your telephone service provider sends 
special signals (sometimes called 
“Voice Mail tones” or “stutter tones”) to 
the unit to let you know you have new 
Voice Mail messages. If you hear a 
series of dial tones followed by a 
continuous dial tone after you press 
{C}, you have new Voice Mail 
messages. Minutes after you hang up a 
call or after the phone stops ringing, 
your unit will check the phone line to 
see if new Voice Mail messages have 
been recorded.
Turn this feature off when:
– You do not subscribe to Voice Mail 
service.
– Your telephone service provider does 
not send Voice Mail tones.
– Your phone is connected to a PBX. 
If you are not sure which setting is 
required, consult your telephone 
service provider.
Turning VM tone detection on/off
The default setting is “On”.
1{MENU} i {0}{7}{2}
2{V}/{^}: Select the desired setting. 
3{Save} i {OFF}
1-222-333-4444
VM access 
numberPauses PasswordPPPP 8888
TG30xx.book  Page 33  Thursday, February 1, 2007  5:19 PM 
						

							Voice Mail Service
34For assistance, please visit http://www.panasonic.com/help
Listening to Voice Mail 
messages
The unit lets you know that you have 
new Voice Mail messages in the 
following ways:
–“New Voice Mail” is displayed on 
the handset.
– The message indicator on the 
handset flashes slowly if message 
alert feature is turned on (page 34).
1Press {C}, then press {VM} within 
15 seconds.
OR
{MENU} i{V}/{^}: “V.M. 
access” i {Select}
LThe speakerphone turns on.
2Follow the prerecorded instructions.
3When finished, press {OFF}.
Note:
LIf {VM} is not displayed, the Voice 
Mail access number has not been 
stored. Store the number (page 33).
LIf the handset still indicates there are 
new messages even after you have 
listened to all new messages, turn it 
off by pressing and holding {OFF} 
until the handset beeps.
LIf your Voice Mail service uses Voice 
Mail tones and the message is over 3 
minutes long, the handset may not 
indicate new messages.
LIf your Voice Mail service uses Voice 
Mail tones, the tones are heard from 
any phone connected to the same 
line. If you want to use another phone 
to listen to Voice Mail messages, you 
have to dial your access number 
manually.
Message alert
You can select whether or not the 
message indicator on the handset 
flashes slowly when there are new 
recorded messages in the Voice Mail 
system. The default setting is “off”.
Important:
LKX-TG3031/KX-TG3032/KX-
TG3033/KX-TG3034
If there are new answering system 
messages present (page 27), the 
message indicator also flashes 
slowly.
1{MENU} i {0}{#}
2{V}/{^}: Select the desired setting. 
3{Save} i {OFF}
Note:
LWhile message alert is on, battery 
operating time is shortened (page 11).
TG30xx.book  Page 34  Thursday, February 1, 2007  5:19 PM 
						

							Multi-unit Operation
For assistance, please visit http://www.panasonic.com/help35
Intercom
Intercom calls can be made:
– between handsets
– between the handset and base unit
(KX-TG3031/KX-TG3032/KX-
TG3033/KX-TG3034)
Note: 
LIf you receive an outside call while 
talking on the intercom, you hear 2 
tones. To answer the call, press 
{OFF}, then press {C}.
LWhen paging a unit for an intercom 
call, the paged unit beeps for 1 
minute.
Making an intercom call
1
{INTERCOM}
2{V}/{^}: Select the desired unit. i 
{Select}
LTo stop paging, press {OFF}.
3When you finish talking, press 
{OFF}.
KX-TG3031/KX-TG3032/KX-TG3033/
KX-TG3034
1{INTERCOM}
LAll the registered handsets beep 
for 1 minute.
LTo stop paging, press 
{INTERCOM}.
2When you finish talking, press 
{INTERCOM}.
Answering an intercom call
1
Press {C} or {s} to answer the 
page.
2When you finish talking, press 
{OFF}.
KX-TG3031/KX-TG3032/KX-TG3033/
KX-TG3034
1Press {INTERCOM} to answer the 
page.
2When you finish talking, press 
{INTERCOM}.
Note:
LWhen the ringer volume is set to off, 
the handset or the base unit rings at a 
low level for intercom calls.
Handset locator
You can locate a misplaced handset by 
paging it.
1Base unit:
{LOCATOR}
LThe handset beeps for 1 minute.
2To stop paging:
Base unit:
Press {LOCATOR}.
Handset:
KX-TG3021
Press {OFF}.
KX-TG3031/KX-TG3032/KX-
TG3033/KX-TG3034
Press {INTERCOM}, then press 
{OFF}.
Handset
Base unit
Handset
Base unit
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							Multi-unit Operation
36For assistance, please visit http://www.panasonic.com/help
Transferring calls 
between handsets, 
conference calls
Outside calls can be transferred 
between 2 handsets. 2 handsets can 
have a conference call with an outside 
party.
1During an outside call, press 
{INTERCOM} to put the call on hold.
2{V}/{^}: Select the desired unit. i 
{Transfer}
3Wait for the paged party to answer.
LIf the paged party does not answer, 
press {C} to return to the outside 
call.
4To complete the transfer: 
Press {OFF}.
LThe outside call is being routed to 
the handset.
To establish a conference call: 
Press {Conf}.
LTo leave the conference, press 
{OFF}. The other parties can 
continue the conversation.
LTo put the outside call on hold, 
press {HOLD}. To resume the 
conference, press {Conf}.
Answering transferred calls
Press {C} to answer the page.
LAfter the paging party disconnects, 
you can talk to the outside caller.
Registering a handset
The included handset and base unit are 
preregistered. If for some reason the 
handset is not registered to the base 
unit, register the handset.
1Handset:
{MENU} i {0}{0}{1}
2Base unit:
KX-TG3021
Press and hold {LOCATOR} until 
the IN USE indicator flashes.
KX-TG3031/KX-TG3032/KX-
TG3033/KX-TG3034
Press and hold {LOCATOR/
INTERCOM} until the IN USE 
indicator flashes.
LAfter the IN USE indicator starts 
flashing, the rest of the procedure 
must be completed within 1 
minute.
3Handset:
Press {OK}, then wait until a beep 
sounds.
4{OFF}
Registering an additional handset
See page 5 for information on the 
available model.
Start from step 2.
Deregistering a handset
1
{MENU} i {0}{0}{2}
2{3}{3}{5} i {OK}
3Select the handset you want to 
cancel by pressing the desired 
handset number ({1} – {4}).
Note:
LIf you do not use the handset, we 
recommend removing the battery to 
prevent malfunctioning.
TG30xx.book  Page 36  Thursday, February 1, 2007  5:19 PM 
						

							Useful Information
For assistance, please visit http://www.panasonic.com/help37
Wall mounting
Base unit
1
Insert the hooks on the wall 
mounting adaptor into the holes 1 
and 2 on the base unit.
2While pressing down the lever (A), 
press it in the direction of the arrow 
(B) until it is secure.
3Tuck the telephone line cord inside 
the wall mounting adaptor and 
connect the cord. Mount the unit by 
inserting the mounting pins into the 
round openings on the adaptor (for 
pin 2, use round cut out at the 
bottom of the adaptor if you are using 
the 4 inches phone plate), then 
sliding the unit down to secure it.
Connect the AC adaptor to power 
outlet (page 9).
LThere are two common types of 
wall phone plates. The distance 
between 1 and 2 may vary 
depending on the size of the wall 
phone plate installed.
21
2
1
A
B
AC adaptor cord
83 mm
(3 1/4 inches)102 mm
(4 inches)
2 1
83 mm 
(3 1/4 inches)or
102 mm 
(4 inches)
1
(120 V AC, 
60 Hz)
2
TG30xx.book  Page 37  Thursday, February 1, 2007  5:19 PM 
						

							Useful Information
38For assistance, please visit http://www.panasonic.com/help
To remove the wall mounting adaptor
While pushing down the lever (A), 
remove the adaptor (B).
Charger
1
Drive the screws (not included) into 
the wall.
2Mount the charger (A), then slide it 
down (B) and to the right (C) until it 
is secure.
Headset (optional)
Connecting a headset to the handset 
allows hands-free phone 
conversations. We recommend using 
the Panasonic headset noted on page 
5.
LHeadset shown is KX-TCA86.
Switching a call between the headset 
and handset speakerphone
To switch to the handset speakerphone, 
press {s}.
To return to the headset, press {C}.
Lanyard/strap eyelet
If you have a lanyard/strap (not 
included), you can hang your handset 
from your neck or wrist. Thread it 
through the eyelet as shown and pull to 
tighten it. Available model:
KX-TG3032/KX-TG3033/
KX-TG3034
A
B
25.4 mm
(1 inch)
Screws
(120 V AC, 60 Hz)
A
B
C
TG30xx.book  Page 38  Thursday, February 1, 2007  5:19 PM 
						

							Useful Information
For assistance, please visit http://www.panasonic.com/help39
Error messages
If the unit detects a problem, one of the following messages is shown on the display.
Display messageCause/solution
All handsets are 
registered.L4 handsets have already been registered to the 
base unit. A previously deregistered handset 
number may still be retained in the base unit. To 
register an additional handset, erase the 
unnecessary handset number (page 36).
BusyLThe called unit is in use.
LThe handset you tried to copy phonebook items 
to is in use. Try again later.
LThe handset you are calling is too far from the 
base unit.
Error!!LThe handset’s registration has failed. Move the 
handset and base unit away from all electrical 
appliances and try again.
LAnother handset user tried to send phonebook 
items to you but there was an error. Have the 
other handset user re-send the items to you 
(page 19).
---Incomplete---
Phonebook fullLThe destination handset’s phonebook memory is 
full. Erase unnecessary items from the 
destination handset’s phonebook (page 19).
InvalidLThere is no handset registered to the base unit 
matching the extension number you entered.
No items storedLYour phonebook or redial list is empty.
No link to base. 
Move closer to base, 
try again.LThe handset has lost communication with the 
base unit. Move closer to the base unit, and try 
again.
LConfirm that the base unit’s AC adaptor is 
plugged in.
LThe handset’s registration may have been 
canceled. Re-register the handset (page 36).
Phonebook fullLThere is no space to store new items in the 
phonebook. Erase unnecessary items (page 19).
Please lift up and 
try again.LA handset button was pressed while the handset 
was on the base unit or charger. Lift the handset 
and press the button again.
TG30xx.book  Page 39  Thursday, February 1, 2007  5:19 PM 
						

							Useful Information
40For assistance, please visit http://www.panasonic.com/help
*1 KX-TG3031/KX-TG3032/KX-TG3033/KX-TG3034System is busy. 
Please try again 
later.LOther units are in use and the system is busy. Try 
again later.
LAnother user is listening to messages. Try again 
later.
*1
LThe handset’s registration may have been 
canceled. Re-register the handset (page 36).
Store VM access#LYou have not stored the Voice Mail access 
number. Store the number (page 33).
Display messageCause/solution
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