Panasonic Kx Tg2357 Operating Instructions Manual

							Useful Information
For assistance, please call: 1-800-211-PANA(7262)71
If the Following Appear on Your Display...
The following will be displayed when the unit needs your attention.
Display message Cause & Remedy
Recharge battery• The battery needs to be charged. Recharge the 
battery (p. 10).
Charge for 6h• The battery has been discharged. The handset will 
not work. Fully charge the battery (p. 10).
No link to base.
Move closer to 
base, try again.• The handset has lost communication with the base 
unit. Walk closer to the base unit and try again or re-
register the handset (p. 54).
• Confirm the base unit’s AC adaptor is plugged in.
• Raise the base unit antenna.
Please lift up
and try again.• A handset button was pressed while the handset 
was on the base unit or charger. Lift the handset and 
press the button again.
Busy• The base unit and/or another handset is in use. Try 
again later.
• The handset you tried to send phone book items to 
is in use. Try again later.
• The handset you are calling is too far from the base 
unit.
• Another handset is in programming mode. Try again 
later.
Error!!• When you tried to re-register the handset, the 
handset and base unit could not link for some 
reason, such as interference from electrical 
appliances. Move the handset and base unit away 
from any electrical appliances and try again.
• Another handset tried to send phone book items to 
you but the copying stopped (p. 43, 44).
Phone book full• When you tried to store an item in the phone book, 
the phone book memory was full. Press [OFF] to exit 
the programming mode. To erase other items from 
the phone book, see page 42.
System is busy.
Please try again 
later.• The handset has lost communication with the base 
unit. Walk closer to the base unit and try again.
• The Answering System is in use, such as answering 
a call or playing back messages. Try again later.
• Another handset is in programming mode. Try again 
later.
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							If the Following Appear on Your Display...
72
---Incomplete---
Phone book full• When phone book item(s) was(were) sent to another 
handset, the phone book memory was full and 
copying stopped. Press [OFF] to exit (p. 43, 44). To 
erase items from another handset phone book, see 
page 42. You can copy all of the items again or copy 
the items which have not been copied one by one 
(p. 43, 44).
Example
Tom Jones
555-765-4321• When you tried to send phone book items, the other 
handset lost communication with the base unit, or 
the other handset made an outside call by pressing 
[C] or [s].
The handset displays the phone book item which 
was not copied to the other handset. Press [OFF], 
then try again (p. 43, 44).
No items stored• Your phone book is empty. No items were copied to 
another handset.
Line in use• The base unit or another handset is conducting an 
outside call or a parallel connected telephone is in 
use.
Line on hold• The base unit or another handset is on hold for an 
outside call. Display message Cause & Remedy
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							Useful Information
For assistance, please call: 1-800-211-PANA(7262)73
Troubleshooting
If the handset display shows error messages, see “If the Following Appear on 
Your Display...” (p. 71–72) for the Cause & Remedy.
Telephone System 
Problem Cause & Remedy
“No link to base. Move 
closer to base, try 
again.” is displayed and an 
alarm tone sounds.• You are too far from the base unit. Walk 
closer to the base unit.
• Confirm the base unit’s AC adaptor is 
plugged in.
• Raise the base unit antenna.
• If the above remedies do not solve the 
problem, the handset may have lost 
communication with the base unit. Register 
the handset again (p. 54).
Static, sound cuts in/out, 
fades. Interference from other 
electrical units.• Move the handset and base unit away from 
other electrical appliances (p. 3).
• Walk closer to the base unit.
• Raise the base unit antenna.
The handset and/or base unit 
does not ring.• The ringer volume is turned off. Set to high, 
medium or, low (p. 17, 18).
The handset display is blank. • If the only handset display is blank, fully 
charge the battery (p. 10).
You cannot program any 
function items.• Programming is not possible while the 
handset and/or base unit is being used.
• Do not pause for over 60 seconds while 
programming.
• Walk closer to the base unit.
• While another user is listening to messages 
or the Answering System is handling a call, 
you cannot program. Try again later.
While programming or 
searching, the handset starts 
to ring and the program/
search stops.• A call is coming in. To answer the call, press 
[C], [s] or [SP-PHONE]. Start again from 
the beginning after hanging up.
You cannot make an intercom/
outside call.• Your handset is in remote operation mode 
(p. 58). Exit by pressing [OFF].
• The handset you called is too far from the 
base unit.
• If the handset or base unit is in use, you may 
not be able to make a call. Try again later.
You cannot redial. • If the last number dialed was more than 
48 digits long, the number will not be redialed 
correctly.
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							Troubleshooting
74
You cannot make long 
distance calls.• Please make sure you have long distance 
service.
• Check if Caller IQ is on. Turn Caller IQ off 
(p. 78).
The handset does not display 
the caller’s name and/or 
phone number.• You need to subscribe to Caller ID.
• Other telephone equipment may be 
interfering with your phone. Disconnect it and 
try again.
• Other electrical appliances connected to the 
same outlet may be interfering with Caller ID.
• Telephone line noise may be affecting Caller 
ID.
• The caller requested not to send his/her 
Caller ID information (p. 30).
• If a call is being transferred to you, the Caller 
ID information will not be displayed.
• If a (separate) Caller ID box is connected 
between the unit and the telephone wall jack, 
disconnect the Caller ID box or plug the unit 
directly into the wall jack.
The handset and/or base unit 
does not announce the 
displayed caller’s name.• The handset and/or base unit ringer volumes 
are turned off. Set to high, medium, or low 
(p. 17, 18).
• The Talking Caller ID feature is turned off 
(p. 31, 32). Turn it on.
The handset and/or base unit 
does not announce the 
displayed caller’s name 
properly.• Name pronunciation may vary. Name 
pronunciation quality is based on names 
most commonly used in the United States.
• The handset and/or base unit will announce 
each letter of abbreviations, such as “Co.” 
and “Inc.”.
• Caller ID supports names of up to 15 letters. 
If the caller’s name has more than 15 letters, 
the name will not be announced correctly.
The handset cannot 
automatically edit the Caller 
List/incoming phone numbers.• The Caller ID number auto edit feature is 
turned off. Turn it on (p. 35) and try again.
• You need to press [C] or [s] after editing 
the number.
The handset display exits the 
Caller List or phone book.• Do not pause for over 60 seconds while 
searching.
The Ringer/Message Alert 
indicator flashes slowly when 
the handset is not ringing and 
in use.• The Message Alert is turned on and new 
messages have been recorded. Turn the 
Message Alert off (p. 24) or listen to the new 
messages (p. 57, 58, 62).
Problem Cause & Remedy
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							For assistance, please call: 1-800-211-PANA(7262)75
Troubleshooting
Useful Information
Answering System  
You cannot have a 
conversation using the 
headset.• Make sure the optional headset is connected 
properly (p. 66).
• If “SP-phone” is displayed on the handset, 
press [C] to switch to the headset.
Problem Cause & Remedy
The Answering System is on, 
but incoming messages are 
not recorded.• The recording time is set to “Greeting only”. 
Select “1 minute”, “2 minutes” or “3 minutes” 
(p. 22).
• Memory is full. Erase unnecessary messages 
(p. 60).
“   ” flashes and the 
ANSWER ON indicator 
flashes rapidly. No new 
messages are recorded.• Memory is full. Erase unnecessary messages 
(p. 60).
You cannot operate the 
Answering System from the 
base unit or the handset.• If another user is in use, you may not be able 
to operate the Answering System. Try again 
later.
• If another user is listening to messages or the 
Answering System is handling a call, you 
cannot operate the Answering System. Try 
again later.
You cannot operate the 
Answering System from a 
touch tone phone.• Make sure you entered the correct remote 
code (p. 63).
• The Answering System may not respond if 
the tones are too short to activate the unit. 
Press each button firmly.
• The Answering System is off. Turn it on 
(p. 65).
You cannot erase messages. • While another user is operating the 
Answering System or a caller is leaving a 
message, you cannot erase messages.
When you play back 
messages or turn on the 
Answering System, the 
handset and/or base unit 
announces the wrong day and 
time.• The date and time may be set incorrectly. 
Set the date and time again (p. 14).
Problem Cause & Remedy
FULL
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							Troubleshooting
76
General 
Problem Cause & Remedy
The handset and/or base unit 
does not work.• Check the settings (p. 9–11).
• Check whether the dialing mode setting is 
correct (p. 15).
• Fully charge the battery (p. 10).
• Clean the charge contacts and charge again 
(p. 11).
• Check battery installation (p. 10).
• Unplug the base unit’s AC adaptor to reset it. 
Plug in, and try again.
• Re-install the battery (p. 10) and fully charge 
it.
“Recharge battery” is 
displayed, “7” flashes, or 
the handset beeps 
intermittently.• Fully charge the battery (p. 10).
“Charge for 6h” and “8” 
are displayed and the handset 
does not work.• The battery has been discharged. Fully 
charge the battery (p. 10).
• Check battery installation (p. 10).
You charged the battery fully, 
but “Recharge battery” is 
still displayed and/or “7”  
continues to flash, or “Charge 
for 6h” and “8” are 
displayed.• Clean the charge contacts and charge again 
(p. 11).
• The battery may need to be replaced. If you 
install a new battery, fully charge it (p. 10).
The CHARGE indicator does 
not go out after the battery has 
been charged.• This is normal.
If you cannot solve your 
problem• Visit our website: 
http://www.panasonic.com/support
• Contact us via the web at: 
http://www.panasonic.com/contactinfo
• Call our customer call center at: 
1-800-211-PANA(7262)
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							For assistance, please call: 1-800-211-PANA(7262)77
Troubleshooting
Useful Information
openLCR Service for Caller IQ
Problem Cause & Remedy
When you try to download the 
data from openLCR, the voice 
prompt is not announced from 
the handset while “Listen & 
follow phone guidance.” 
is being displayed.• Check the settings (p. 9–11).
• Dialing to openLCR may have been 
disconnected. Try again (p. 80).
• If you cannot solve a problem, consult 
openLCR(see below).
For more information about 
Caller IQ• Call openLCR’s customer service department 
at 1-866-openLCR(1-866-673-6527).
• openLCR’s web site: www.openLCR.com
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							78
openLCR Service for Caller IQ
This unit is compatible with services provided by openLCR.
Important:
• If you have any questions regarding the openLCR service, call openLCR’s 
customer service department at 1-866-openLCR(1-866-673-6527).
• NEITHER PANASONIC COMMUNICATIONS CO., LTD. (PCC) NOR 
MATSUSHITA ELECTRIC CORPORATION OF AMERICA (MECA) IS IN ANY 
WAY AFFILIATED WITH, OR RESPONSIBLE FOR THE ACTS OR OMISSIONS 
OF, OPENLCR.COM, INC. (OPENLCR). NEITHER PCC NOR MECA NOR ANY 
OF THEIR EMPLOYEES OR AFFILIATES OR CUSTOMERS MAKE ANY 
WARRANTIES OR REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, TO 
ANY CUSTOMER OR ANY OTHER THIRD PARTY WITH RESPECT TO ANY OF 
THE SERVICES PROVIDED BY OPENLCR, NOR ASSUME NOR CREATE ANY 
OTHER OBLIGATION OF ANY KIND ON BEHALF OF OPENLCR.
Turning Caller IQ on or off 
After the first download to your phone, Caller IQ features are automatically turned 
on. If you wish, you can turn off Caller IQ.  
• When Caller IQ is on, “
[CIQ]” is displayed while talking.
To turn Caller IQ off (when it is already on)  
To turn Caller IQ on 
(after it was turned off) 
• If you turn Caller IQ on or off using one of the handsets, you will not need to turn 
on/off using another handset.
1Press [MENU].
2Scroll to “Caller IQ” by pressing [d] or [B], 
then press Select.
3Scroll to “Turn CIQ off?” by pressing [d] or 
[
B], then press Yes.
•“Caller IQ off” is displayed.
4Press [OFF].
1Follow steps 1 to 2 of “To turn Caller IQ off” 
above.
2Press Yes at “Turn CIQ on?”.
•“Caller IQ on” is displayed.
3Press [OFF].
Handset
Caller IQ
Back  SelectKdBL
Turn CIQ off?
Back      Yes
KdBL
Turn CIQ on?
Back       Yes
KL
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							79
openLCR Service for Caller IQ
For assistance, please call openLCR: 1-866-openLCR(1-866-673-6527)
Useful Information
Downloading Data
You can download the following data to your unit from the openLCR web site.
• Phone book data
• Ringer melodies (Custom ringtone)
• Function setup for your unit
• Information such as weather forecasts, stock quotes, lottery results, sports scores 
and horoscopes (Internet content)
Accessing the openLCR web site can be done from any computer with Internet 
access.
• While downloading from openLCR, “ ” flashes on the base unit display.
To create data on the openLCR web site
• If you have stored items in the phone book of the unit, you also need to store 
those items on the web site.
• The description on the openLCR web screen is subject to change without notice.
1Access the openLCR’s web site at www.openLCR.com and click on 
the “Manage Account/Login” tab.
2Enter your Telephone Number and Password, then click  .
3Follow the on-screen instructions.
Phone book data:
• To create the phone book data, enter a name of up to 16 characters, and a 
phone number of up to 32 digits.
• If you have already stored items into the phone book of the unit, you need to 
enter all of those stored items again using the openLCR web site. Then, add 
all new items through the openLCR web site.
Ringer melodies:
• The unit stores up to 2 ringer melodies in the handsets and base unit 
separately and you can select up to 2 ringer melodies as ringer tone (p. 69, 
70, 81).
Function setup:
• See openLCR’s web site for function items available for download.
Information:
• You can select the information which you want to show on the handset 
display.
Accept
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							openLCR Service for Caller IQ
80
To download data from openLCR   
Each time you download data (p. 79) from openLCR, the information stored in your 
unit will be updated. To view up-to-date information, you will need to download it to 
your unit.
• You can select the items of information on the web site which you want to view.
• Each handset can download its own data only. Either handset can be used to 
download data for base unit. 
• Horoscopes are for entertainment purposes only.
• You can also go to the Caller IQ menu after pressing [C] or [s]. Press [MENU], 
then [2] to select “2=Caller IQ”. Follow steps 3 to 5 above.
• If the handset beeps 3 times and “Download incomplete. Try again.” is 
displayed, the unit has lost communication with openLCR. Store items by 
following the steps below.
1. Access the openLCR web site.
2. Go to the web screen to create the data.
• To download the phone book data, check the “Re-Download All” box, then 
click  . Then go to step 3.
3. Start again from step 1 (“To download data from openLCR”).
1Press [MENU].
2Scroll to “Caller IQ” by pressing [d] or [B], 
then press Select.
3Scroll to “Get new Info.?” by pressing [d] 
or [
B], then press Yes.
• The unit will dial openLCR automatically.
• A voice prompt will be heard.
4Follow the voice prompt to start downloading.
• If you have rotary or pulse service, you need to 
press [*] to change the dialing mode temporarily 
to tone, before following the voice prompt.
• When downloading starts, the display will show 
the message on the right.
• After downloading starts, the handset must be off 
hook. DO NOT PLACE the handset on the base 
unit or charger (placing the handset on the base 
unit or charger will terminate the download 
process). DO NOT PRESS [OFF] (pressing [OFF] 
will terminate the download process).
5When downloading is complete, a beep 
sounds.
Handset
If you live in or move from another area to Fort 
Collins, Colorado, press [#] before pressing Yes.
Listen & follow
phone guidance.
K(VE)  
Get new Info.?
Back      Yes
KdBL
Download in
process.
Please wait.
   [Caller IQ on]  Download OK!
Save
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