Panasonic Kx Prx120 Operating Instructions Manual

							ProblemCause and/or solutionI cannot make long
distance calls.R Make sure that you have long distance service.
Caller ID
ProblemCause and/or solutionCaller information is not
displayed.R You may need to subscribe to your phone service provider’s
Caller ID service. Contact your phone service provider for
details.
R If your unit is connected to any additional telephone
equipment, remove the additional equipment and plug the unit
directly into the wall jack.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL service provider for details.
R The name display service may not be available in some areas.
Contact your phone service provider for details.
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.The 2nd caller’s
information is not
displayed during an
outside call.R In order to use Caller ID, call waiting, or Call Waiting Caller ID
(CWID), you must first contact your phone service provider and subscribe to the desired service.
After subscribing, you may need to contact your phone service
provider again to activate this specific service, even if you
already subscribed to both Caller ID and Call Waiting with
Caller ID services (CWID).Caller information is
displayed late.R Depending on your phone service provider, the unit may
display the caller’s information at the 2nd ring or later. Turn
[First ring]  off (page 41).
R Move closer to the base unit.The call log/incoming
phone numbers are not
edited automatically.R The Caller ID number auto edit feature is turned off. Turn it on
and try again (page 27).
R You need to call back the edited number to activate Caller ID
number auto edit.I cannot dial the phone
number edited in the call
log.R The phone number you dialed might have been edited
incorrectly (for example, the long distance “1” or the area code
is missing). Edit the phone number with another pattern
(page 27).For assistance, please visit http://www.panasonic.com/help61
Other Information 
						

							Answering system (KX-PRX120 only)ProblemCause and/or solutionThe answering system
does  not  record  messages.R The answering system is turned off. Turn it on (page 30).
R The message memory is full. Erase unwanted messages
(page 32).
R The recording time is set to  [Greeting only]. Change the
setting (page 37).
R If you subscribe to a voicemail service, messages are
recorded by your service provider, not your telephone. Change
the unit’s number of rings setting (page 36) or contact your
phone service provider.I cannot operate the
answering system
remotely.R The remote access code is not set, or you are entering the
wrong remote code. Set the remote access code (page 37).
R The answering system is turned off. Turn it on (page 30).The unit does not ring the
specified number of times.R If [First ring]  is turned off (page 41), the number of rings
decreases by 1 from the specified number of rings.
Liquid damage
ProblemCause/solutionLiquid or other form of
moisture has entered the
handset or charger.R Disconnect the AC adaptor from the charger, and remove the
microSD card and battery from the handset. Allow the unit
exposed to liquid to dry for at least 3 days. After the exposed
unit is completely dry, reconnect the AC adaptor, insert the
microSD card and battery into the handset, and charge the
battery fully before use. If the exposed unit does not work
properly, contact your place of purchase or nearest Panasonic
service center.
Caution:
R To avoid permanent damage, do not use a microwave oven
to speed up the drying process.62For assistance, please visit http://www.panasonic.com/help
Other Information 
						

							Updating the softwareIf a system update is available, you can update the system software contained in the handset. A
microSD card must be installed in the handset in order to update the system software.
Important:
R For best performance, we recommend using a computer to download the software update file,
and then using a USB connection to copy the file to the microSD card installed in the handset.
R Connect the handset to your computer using a USB cable (not supplied) with a Micro-B plug
for connecting to the handset. Refer to the following illustration for plug shape and pin layout.
1 Use a computer to access the support page for this product at the address below and check
whether there is a software update available for the handset.
http://www.panasonic.net/pcc/support/tel/sdect
R If a software update is available, continue to the next step, otherwise there is no need to
continue with this procedure.
2 Connect the handset to your computer using a USB cable.
3 When the  [USB connected]  screen is displayed on the handset, tap  [Turn on USB
storage] .
4 Using your computer, download the software update file and save it to the root directory of
the handset’s microSD card.
R Save the file as is (i.e., as a “.zip” file). Do not change the file extension.
R When you connect the handset to your computer, the handset’s internal memory and its
microSD card are mounted on your computer as removable disks. If you do not know
which removable disk corresponds to the microSD card, remove the card from the
handset and observe the name of the handset’s internal memory when it is mounted, and
then insert the microSD card into the handset again.
5 After the file has been saved, tap  [Turn off USB storage] on the handset.
6 Disconnect the handset from your computer.
7 Using the handset, go to the home screen and then tap 
 ®  [System settings]  ®  [About
phone]  ®  [Software update] .
8 Follow the on-screen instructions.
R The software update file is automatically erased from the microSD card after the update is
complete.
For assistance, please visit http://www.panasonic.com/help63
Other Information   
						

							Wall mountingNote:
R Make sure that the wall and the fixing method are strong enough to support the weight of the
unit.
Base unit
64For assistance, please visit http://www.panasonic.com/help
Other InformationScrews
(Not supplied)
( inches)3/1655 mm  
						

							FCC and other information
For assistance, please visit http://www.panasonic.com/help65
Other InformationThis equipment complies with Part 68 of the 
FCC rules and the requirements adopted by 
the ACTA. On the bottom of this equipment 
is a label that contains, among other 
information, a product identifier in the 
format US:ACJ----------.
If requested, this number must be provided 
to the telephone company.
L Registration No.............(found on the rear 
of the base unit)
L Ringer Equivalence No. (REN).......0.1B
A plug and jack used to connect this 
equipment to the premises wiring and 
telephone network must comply with the 
applicable FCC Part 68 rules and 
requirements adopted by the ACTA. A 
compliant telephone cord and modular plug 
is provided with the product. It is designed 
to be connected to a compatible modular 
jack that is also compliant.
The REN is used to determine the number 
of devices that may be connected to a 
telephone line. Excessive RENs on a 
telephone line may result in the devices not 
ringing in response to an incoming call. In 
most but not all areas, the sum of RENs 
should not exceed five (5.0). To be certain 
of the number of devices that may be 
connected to a line, as determined by the 
total RENs, contact the local telephone 
company. For products approved after July 
23, 2001, the REN for the product is part of 
the product identifier that has the format 
US:AAAEQ##TXXXX. The digits 
represented by ## are the REN without a 
decimal point (e.g., 03 is a REN of 0.3).
If this equipment causes harm to the 
telephone network, the telephone company 
will notify you in advance that temporary 
discontinuance of service may be required. 
But if advance notice isnt practical, the 
telephone company will notify the customer 
as soon as possible. Also, you will beadvised of your right to file a complaint with 
the FCC if you believe it is necessary.
The telephone company may make changes 
in its facilities, equipment, operations or 
procedures that could affect the operation of 
the equipment. If this happens the 
telephone company will provide advance 
notice in order for you to make necessary 
modifications to maintain uninterrupted 
service.
If trouble is experienced with this 
equipment, for repair or warranty 
information, please contact a Factory 
Service Center or other Authorized Servicer. 
If the equipment is causing harm to the 
telephone network, the telephone company 
may request that you disconnect the 
equipment until the problem is resolved.
Connection to party line service is subject to 
state tariffs. Contact the state public utility 
commission, public service commission or 
corporation commission for information.
If your home has specially wired alarm 
equipment connected to the telephone line, 
ensure the installation of this equipment 
does not disable your alarm equipment. If 
you have questions about what will disable 
alarm equipment, consult your telephone 
company or a qualified installer.
This equipment is hearing aid compatible as 
defined by the FCC in 47 CFR Section 
68.316.
When you hold the phone to your ear, noise 
might be heard in your Hearing Aid. Some 
Hearing Aids are not adequately shielded 
from external RF (radio frequency) energy. If  
noise occurs, use an optional headset 
accessory or the speakerphone option (if 
applicable) when using this phone. Consult 
with your audiologist or Hearing Aid  
						

							66For assistance, please visit http://www.panasonic.com/help
Other Informationmanufacturer about the availability of 
Hearing Aids which provide adequate 
shielding to RF energy commonly emitted 
by digital devices.
WHEN PROGRAMMING EMERGENCY
NUMBERS AND(OR) MAKING TEST
CALLS TO EMERGENCY NUMBERS:
1) Remain on the line and briefly explain to 
the dispatcher the reason for the call.
2) Perform such activities in the off-peak
hours, such as early morning or late 
evenings.
This device complies with Part 15 of the 
FCC Rules. Operation is subject to the 
following two conditions:
(1) This device may not cause harmful 
interference, and (2) this device must 
accept any interference received, including 
interference that may cause undesired 
operation.
Privacy of communications may not be 
ensured when using this phone.
CAUTION:
Any changes or modifications not expressly 
approved by the party responsible for 
compliance could void the user’s authority 
to operate this device.
NOTE:
This equipment has been tested and found 
to comply with the limits for a Class B digital 
device, pursuant to Part 15 of the FCC 
Rules. These limits are designed to provide 
reasonable protection against harmful 
interference in a residential installation. This
equipment generates, uses, and can radiate 
radio frequency energy and, if not installed 
and used in accordance with the 
instructions, may cause harmful 
interference to radio communications. 
However, there is no guarantee that 
interference will not occur in a particular 
installation. If this equipment does cause 
harmful interference to radio or television 
reception, which can be determined by
turning the equipment off and on, the user isencouraged to try to correct the interference 
by one or more of the following measures:
– Reorient or relocate the receiving 
antenna.
– Increase the separation between the 
equipment and receiver.
– Connect the equipment into an outlet on a 
circuit different from that to which the 
receiver is connected.
– Consult the dealer or an experienced 
radio/TV technician for help.
Some cordless telephones operate at 
frequencies that may cause interference to 
nearby TVs and VCRs. To minimize or 
prevent such interference, the base of the 
cordless telephone should not be placed 
near or on top of a TV or VCR. If
interference is experienced, move the 
cordless telephone further away from the TV
or VCR. This will often reduce or eliminate 
interference.
FCC RF Exposure Warning:
LThis product complies with FCC radiation 
exposure limits set forth for an 
uncontrolled environment. 
LTo comply with FCC RF exposure 
requirements, the base unit must be 
installed and operated 20 cm (8 inches) 
or more between the product and all 
person’s body. 
LThis product may not be collocated or 
operated in conjunction with any other 
antenna or transmitter.
L For body-worn operation, the handset 
must be used only with a non-metallic 
accessory. Use of other accessories may 
not ensure compliance with FCC RF 
exposure requirements.
Notice:
L FCC ID can be found inside the battery 
    compartment or on the bottom of the 
units.  
						

							Customer services
For assistance, please visit http://www.panasonic.com/help67
AppendixCustomer Services Directory (United States and Puerto Rico)
Obtain Product Information and Operating Assistance; locate your nearest 
Dealer or Service Center; purchase Parts and Accessories; or make Customer 
Service and Literature requests by visiting our Web Site at:
http://www.panasonic.com/help
or, contact us via the web at: 
http://www.panasonic.com/contactinfo
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
For hearing or speech impaired TTY users, TTY: 1-866-605-1277 Purchase Parts, Accessories and Owner’s Manual online for all 
Panasonic Products by visiting our Web Site at:
http://www.pstc.panasonic.com
or, send your request by E-mail to:
[email protected]
You may also contact us directly at:
1-800-237-9080 (Fax Only) 
(Monday - Friday 9 am to 9 pm, EST.)
Panasonic National Parts Center
20421 84th Avenue S., Kent, WA 98032
(We accept Visa, MasterCard, Discover Card, American Express.)
Accessory Purchases (United States and Puerto Rico)  
						

							Warranty (For United States and Puerto Rico)
68For assistance, please visit http://www.panasonic.com/help
AppendixLimited Warranty CoverageIf your product does not work properly because of a defect in materials or workmanship, 
Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length 
of the period indicated on the chart below, which starts with the date of original purchase 
(“Limited Warranty period”), at its option either (a) repair your product with new or 
refurbished parts, or  (b) replace it with a new or a refurbished equivalent value product, or 
(c) refund your purchase price. The decision to repair, replace or refund will be made by 
the warrantor.
Parts Labor
One (1) Year One (1) Year
During the “Labor” Limited Warranty period there will be no charge for labor. During the 
“Parts” Limited Warranty period, there will be no charge for parts. You must mail-in your 
product prepaid during the Limited Warranty period. This Limited Warranty excludes both 
parts and labor for batteries, antennas, and cosmetic parts (cabinet). This Limited 
Warranty only applies to products purchased and serviced in the United States or Puerto 
Rico. This Limited Warranty is extended only to the original purchaser and only covers 
products purchased as new.
Online Repair Request
To submit a new repair request and for quick repair status visit our Web Site at
http://www.panasonic.com/repair
When shipping the unit carefully pack in a padded shipping carton, include all 
accessories, and send it prepaid. Include a letter detailing the complaint, a return 
address and provide a day time phone number where you can be reached. P.O. Boxes 
are not acceptable. Keep the tracking number for your records. A copy of valid 
registered receipt is required under the 1 year parts and labor Limited Warranty.
For Limited Warranty service for headsets if a headset is included with this 
product please follow instructions above.
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE 
PURCHASER WILL BE REQUIRED TO FURNISH A SALES 
RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE, 
AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE 
CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH 
PROOF OF PURCHASE.
Panasonic Telephone Products
Limited Warranty
Mail-In Service--Online  
						

							For assistance, please visit http://www.panasonic.com/help69
AppendixLimited Warranty Limits And ExclusionsThis Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, 
and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty 
ALSO DOES NOT COVER damages which occurred in shipment, or failures which are 
caused by products not supplied by the warrantor, or failures which result from accidents, 
misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty 
installation, set-up adjustments, misadjustment of consumer controls, improper 
maintenance, power line surge, lightning damage, modification, introduction of sand, 
humidity or liquids, commercial use such as hotel, office, restaurant, or other business or 
rental use of the product, or service by anyone other than a Factory Service Center or 
other Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED 
WARRANTY COVERAGE”. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR 
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR 
ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY. (As examples, this 
excludes damages for lost time, lost calls or messages, cost of having someone remove or 
re-install an installed unit if applicable, travel to and from the servicer. The items listed are 
not exclusive, but are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES, 
INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE 
PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential 
damages, or limitations on how long an implied warranty lasts, so the exclusions may not 
apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights 
which vary from state to state. If a problem with this product develops during or after the 
Limited Warranty period, you may contact your dealer or Service Center. If the problem is 
not handled to your satisfaction, then write to the warrantor’s Consumer Affairs 
Department at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, 
ARE YOUR RESPONSIBILITY.
L Carefully pack your unit, preferably in the original carton.
L Attach a letter, detailing the symptom.
L Send the unit to Panasonic Exchange Center, prepaid and adequately insured.
L Do not send your unit to Panasonic Corporation of North America listed on the back 
    cover or to executive or regional sales offices. These locations do not repair consumer 
    products.
When you ship the product  
						

							Index
A AC adaptor:   12
Accessories:   3, 4
Adding handsets:   47
Answering system:   30
Call screening:   37
Erasing messages:   32
Greeting message:   30
New message notification:   33
Number of rings:   36
Playing messages:   31
Recording time:   37
Remote code:   37
Remote operation:   33, 35
Turning on/off:   30
Voicemail users:   37
App list:   19
Audio profiles:   24, 39
Auto talk:   40
B Battery:   15
Installation:   13
Replacement:   3
Battery icon:   14
Blocking incoming calls:   40
C Call block:   40
Call log:   25
Base unit:   26
Handset:   25
Call sharing:   49
Call waiting:   25
Caller ID:   44
Caller ID number auto edit:   27
Calls Answering:   24
Blocking:   40
Joining:   48
Making:   22
Sharing:   48
Transferring:   48
Charger:   12, 14
Connections:   12
Contacts:   28
Control panel:   20, 58
Country code:   42
D Date and time:   43
Display language:   43
F First ring:   41
Flash:   23, 42
G Google account:   44
HHandset
Adding:   47
Charging:   14
Deregistering:   47
Name:   47
Registering:   47
Ringtones:   39
Headset:   3
Hold:   23
Home screen:   19
I Icons:   54, 56 , 57
Intercom:   48
International code:   42
K Key detector:   3, 49
L Landline app:   20
Language:   43
M Making calls:   22
microSD card:   13
Mute:   23
N National access code:   42
Notifications panel:   20, 57
P Phone number conversion:   42
Power failure:   15
Power on/off:   17
R Range extender:   3
S Set flash time:   42
Setup wizard:   18
Silent mode:   40
Software update:   63
Speakerphone:   23
Specifications:   10
Speed dialing:   29
Status bar:   20, 56
T Tone/pulse setting:   43
Troubleshooting:   59
TTY:   67
U USB:   14
V Voice guidance language:   36
Voicemail:   37, 45
Volume Receiver:   23
Speakerphone:   23
W Wall mounting:   64
Wi-Fi:   4470
Index