Panasonic Kx Mb2060 Operating Instructions Manual

							DisplayCause & Solution“FAX IN MEMORY ”RThe unit has a document in memory. See the other displayed message
instructions to print out the document. For fax memory capacity, see
page 138.
R If the PC fax setting (feature #442 on page 86) is set to  “ALWAYS ”,
– check the connection between the computer and the unit.
– check that the computer is turned ON.
R If the fax preview mode (feature #448 on page 66) is set to  “ON ”,
– view, print or save the received fax documents using the web browser on the computer connected via the LAN, and then erase the
unnecessary documents (page 66).
– turn the setting to  “OFF ”. The fax documents stored in memory will be
printed automatically.“ FILE SIZE OVER ”RWhen performing scan to FTP server or scan to SMB folder, the total file
size of scanned data exceeded the file size limitation. Divide the document
into sections.“ KEEP COPYING ”RCopying has stopped due to some existing problem (Example: a lack of
recording paper or a recording paper jam). See the other displayed message
instructions to continue copying.“ LOW TEMP. ”RThe inside of the unit is extremely cold and cannot be operated. Use the unit
in a warmer area.“ MEMORY FULL ”RWhen performing memory transmission, the document being stored
exceeded the memory capacity of the unit. Send the entire document
manually.
R When making a copy, the document being stored exceeded the memory
capacity of the unit. Press  MStop N to clear the message. Divide the
document into sections.
R There is no space to store new items in the phonebook. Erase unnecessary
items (page 52).“ MESSAGE FULL ”RThere is no room left in memory to record voice messages. Erase
unnecessary messages (page 70, 75).“ MODEM ERROR ”RThere is something wrong with the unit’s modem. Contact our service
personnel.“ NO FAX REPLY ”RThe other party ’s fax machine is busy or has run out of recording paper. Try
again.“ OUT OF PAPER INPUT TRAY
#2 ”R Recording paper is not loaded in the manual input tray. Load paper
(page 18).“ PAPER IN TRAY #2 ”RThe recording paper is installed in the manual input tray (page 18).“PAPER JAMMED ”
“ OPEN TOP COVER ”RA recording paper jam occurred. Remove the jammed paper (page 126).“PC FAIL OR BUSY ”RThe cable or the computer power cord is not connected correctly. Check the
connections (page 21, 32).
R The software is not running on the computer. Restart the software and try
again.“ PLEASE WAIT ”RThe unit is warming up. Wait for a while.“RECORDING ERROR ”RThe greeting message you recorded was under 1 second long. Record a
longer message.“ REDIAL TIME OUT ”RThe other party ’s fax machine is busy or has run out of recording paper. Try
again.“ REMOVE DOCUMENT ”RThe document is jammed. Remove the jammed document (page 131).
R Attempted to send or copy a document longer than 600 mm (23  5
/8 ") using
the automatic document feeder. Press  MStop N to remove the document.
Divide the document into two or more sheets and try again.For assistance, please visit http://www.panasonic.com/help11114. Help 
						

							DisplayCause & Solution“REMOVE PAPER IN INPUT
TRAY #2 ”RThe recording paper is installed in the manual input tray when trying to
receive faxes or print reports. Remove the recording paper from manual
input tray.“ REPLACE DRUM CHANGE
SUPPLIES ”RThe drum cartridge ’s service life is finished. Replace the drum cartridge and
the toner cartridge immediately.“ RX MEMORY FULL ”RThe memory is full of received documents due to a lack of recording paper
or a recording paper jam. Load paper (page 16) or remove the jammed
paper (page 126).
R If the PC fax (feature #442 on page 86) is set to  “ALWAYS ”,
– check the connection between the computer and the unit.
– check that the computer is turned ON.
R If the fax preview mode (feature #448 on page 66) is set to  “ON ”,
– view, print or save the received fax documents using the web browser on the computer connected via the LAN, and then erase the
unnecessary documents (page 66).
– turn the setting to  “OFF ”. The fax documents stored in memory will be
printed automatically.“ SCANNER POSITION
ERROR ”RThere is something wrong with the scanner position. Turn the power switch
OFF, then ON. If the problem cannot be solved, contact our service
personnel.“ SERIAL ERROR ”RThere is something wrong with the unit. Contact our service personnel.“SUBSCRIBE TO CALLER ID ”RYou must subscribe to use Caller ID service. Contact your service provider/
telephone company for service availability. Once you receive caller
information, this message will not be displayed.“ TONER EMPTY ”
“ CHANGE SUPPLIES ”RThe toner is empty. Replace the toner cartridge immediately.“TONER LOW ”
“ CHANGE SUPPLIES ”RThe toner is reaching the end of its life. You will need to replace the toner
cartridge soon.“ TOP COVER OPEN ”RThe top cover is open. Close it.“TRANSMIT ERROR ”RA transmission error occurred. Try again.
14.2.2 Cordless handset (KX-MB2060 optional)
DisplayCause & Solution“Base no power ”
or
“ No link. Re-connect
base AC adaptor. ”RThe cordless handset has lost communication with the base unit. Move
closer to the base unit and try again.
R Turn the base unit’s power switch OFF to reset the unit. Turn the power
switch ON and try again.
R The cordless handset’s registration may have been canceled. Re-register
the cordless handset (feature #130 on page 104).“ Busy ”RThe called unit is in use.
R Other units are in use and the system is busy. Try again later.
R The cordless handset you are using is too far from the base unit. Move closer
and try again.“ Call phone company for
your access # ”RYou have not stored the voice mail access number. Store the number
(page 101).“ Error!! ”RRecording was too short. Try again.“Invalid ”RThere is no cordless handset registered to the base unit matching the
cordless handset number you entered.
R The cordless handset is not registered to the base unit. Register the cordless
handset (feature #130 on page 104).112For assistance, please visit http://www.panasonic.com/help14. Help 
						

							DisplayCause & Solution“Requires subscription
to Caller ID. ”RYou must subscribe to a Caller ID service. Once you receive caller
information after subscribing to a Caller ID service, this message will not be
displayed.“ Use rechargeable
battery. ”RA wrong type of battery such as Alkaline or Manganese was inserted. Use
only the rechargeable Ni-MH battery noted on page 7.For assistance, please visit http://www.panasonic.com/help11314. Help 
						

							14.3 When a function does not work
If you still have difficulties after following the instructions in this section, reset the unit. Turn the power OFF the base
unit, and then turn the power ON of the base unit. Remove the batteries from the cordless handset (KX-MB2060
optional), and then insert the batteries into the cordless handset again.
14.3.1 General
ProblemCause & SolutionThe unit does not work.R Check the connections (page 21, 32).
R Make sure that the cordless handset’s battery is installed correctly
(page 19) and fully charge it (page 22) (KX-MB2060 optional).The output tray becomes full
quickly or the recording paper
does not stack properly on
the output tray.R High humidity may cause the recording paper to curl. Try turning the paper
over and re-inserting it. If the curl on the paper is heavy, please remove it
from the output tray. If you still have this problem, contact our service
personnel.From the base unit I cannot
adjust the volume, display
items stored in the one-touch
dial and phonebook, or
display Caller ID information.R The unit is set to scan mode or copy mode. Press  MFax N to switch modes.
If you still have this problem, contact our service personnel.A printing error is displayed
while using PC FAX and
Remote Control.R The printer driver is used for PC FAX and Remote Control. Transmission
errors will be displayed as printing errors.Multi-Function Station does
not work properly.R If the USB cable is connected to a USB hub, connect the cable directly to
the USB port on your computer.
R Make sure you have installed the latest Service Pack available for the
version of Windows installed on your computer. See the Microsoft web site
for details.
R If you have any other multifunction software installed on your computer,
uninstall it.
R Check that your computer has enough memory and hard disk space. If your
computer warns that there is insufficient memory, close other applications.
If there is not enough space on the hard disk, delete unnecessary files.
R Uninstall Multi-Function Station once, and re-install it.I cannot install or uninstall
Multi-Function Station.R Some of the files needed to install or uninstall Multi-Function Station may
be corrupted. Use the MfsCleaner utility (found on the supplied CD-ROM)
to solve the problem.
1. Insert the supplied CD-ROM into your CD-ROM drive.
R The setup program will start automatically.
2. [Tools]  A  [Cleanup Tool]
R The  [MfsCleaner]  window will appear.
3. Click  [Clean] , and then click  [Yes] to restart the computer.
Note:
R To install Multi-Function Station again, see page 31.I cannot view the operating
instructions using
Multi-Function Station.R Install the operating instructions on your computer beforehand (page 32).114For assistance, please visit http://www.panasonic.com/help14. Help 
						

							ProblemCause & SolutionI cannot find the unit in the
[Target Device] or [Device
Select] dialog box when
operating the following
functions.
– Scanning
– Remote Control
– PC FAX
– Device MonitorRThe printer driver has not been installed. Install it on your computer
(page 31).I forgot the password for
feature programming via
remote operation.R You may have changed the feature programming password. If you do not
remember it, assign a new password using feature #155 (page 79). When
required to enter the current password, enter  “0101 ” instead.During programming, I
cannot enter the code or ID
number.R All or part of the number is the same as another code or ID. Change the
number:
– remote operation ID (code): feature #306 on page 76, 88.
– fax activation code: feature #434 on page 85.Email related functions do not
work properly.R For environments where Secure Sockets Layer (SSL) encryption is required
to send and receive email, additional email server configuration and/or the
use of another email system may be required.
14.3.2 Printing problems
ProblemCause & SolutionRecording paper is wrinkled
or folded when printed.R Make sure that the recording paper is loaded properly (page 16).
R Try turning the recording paper over or rotating it 180 degrees.The printing quality is poor
(e.g. has smudges, blurred
points or lines).R Some paper has instructions recommending which side to print on. Try
turning the recording paper over.
R You may have used paper with a cotton and/or fiber content that is over
20 %, such as letterhead or resume paper.
R The recording paper is too damp. Use new paper.I changed the recording
paper, but the printing quality
is still poor.R The glass or rollers are dirty with correction fluid, etc. Clean them
(page 133, 136). Please do not insert a document before correction fluid
has dried completely.
R The toner save mode of feature #482 is ON (page 82).
R The remaining toner is low. Replace the toner cartridge.
R To check the drum life and quality, please print the printer test list
(page 137). If printing quality is still poor, replace the toner cartridge and
drum cartridge.A blank sheet is ejected.R You placed the document facing the wrong way when using the copier.
R The other party placed the document in their fax machine the wrong way.
Check with the other party.For assistance, please visit http://www.panasonic.com/help11514. Help ABC  
						

							ProblemCause & SolutionColored and gray objects are
printed in black instead of
grayscale when printing from
Microsoft PowerPoint or
other applications.R Select  [Color]  or remove the check next to  [Grayscale] in the print dialog
so that colored or gray objects will be printed in grayscale properly.When using the unit as a
printer, the printing result is
distorted.R Your unit is connected to the computer by USB. After canceling printing
using your computer, you must wait for 60 seconds before re-printing to
avoid distorted printing.
14.3.3 Scanner
ProblemCause & SolutionI cannot scan.R When scanning at a high resolution, a large amount of available memory is
required. If your computer warns that there is insufficient memory, close
other applications and try again.
R The unit is in use. Try again later.
R There is not enough space on the hard disk. Delete unnecessary files and
try again.
R Check the connection between the computer and the unit (page 21, 32).
R Restart the computer, and try again.
R You attempted to scan a document longer than the paper size which you
set. Change the setting or divide the document into the appropriate paper
size, and try again.The document is not fed into
the unit when using the unit
as a scanner.R Remove the document in the automatic document feeder and re-insert it.Even after clicking [Cancel],
scanning continues.R Please wait. It may take a while for the cancel request to be accepted.The name of the desired
computer is not displayed on
the base unit when scanning
documents from the base unit
(LAN connection only).R The printer driver has not been installed. Install it on your computer
(page 31).
R The PC name list up feature has been set to  [Off]. Set  [PC name list up
on device]  to [On]  (page 34).
R The maximum number of computers on the LAN is connected to the unit (up
to 30 computers). Set  [PC name list up on device]  to [Off]  on the other
computers (page 34).
R The IP address of the unit may have changed. To detect the IP address,
proceed as follows.
[Start]  A  [All Programs]  or [Programs]  A  [Panasonic]  A  the unit’s
name  A [IP Address Checker]
R The IP address for the unit will be detected.
14.3.4 Copier
ProblemCause & SolutionThe unit will not make a copy.RYou cannot make a copy during programming. Make the copy after
programming.
R The document was not fed into the unit properly. Re-insert the document.
R Recording paper is not loaded or the unit has run out of paper. Load paper
(page 16).Letters on the copied
documents are not clear.R The original document is too dark or too light. Change the contrast
(page 42) and try again.116For assistance, please visit http://www.panasonic.com/help14. Help 
						

							ProblemCause & SolutionThe copied documents are
too dark and cannot be read.R You used a colored paper as a document. Change the contrast (page 42)
and make a lighter copy of the document, using  “TEXT ” resolution
(page 42).
14.3.5 Fax
ProblemCause & SolutionI cannot send documents.R The other party ’s fax machine is busy or has run out of recording paper. Try
again.
R The other party ’s machine is not a fax machine. Check with the other party.
R The other party’s fax machine failed to answer the fax automatically. Send
the fax manually (page 57).
R Set the maximum fax speed to  “14.4kbps ” (feature #418 on page 84).I cannot send a fax overseas.R Use the overseas transmission mode (feature #411 on page 83).
R Add two pauses at the end of the telephone number or dial manually.The other party complains
that letters on their received
document are distorted.R If your line has special telephone services such as call waiting, the service
may have been activated during fax transmission. Connect the unit to a line
that does not have these services.
R Another telephone on the same line is off the hook. Hang up the extension
telephone and try again.The other party complains
about the quality of their
received documents.R Try copying the document. If the copied image is clear, there may be
something wrong with the other party’s machine.
If the copied image is not clear, too dark, or black and white lines or smudges
appear, refer to “14.3.2  Printing problems”, page 115.
R The original document is too dark or too light. Change the contrast
(page 57) and try again.The other party complains
that received documents are
too dark and cannot be read.R You used a colored paper as a document. Change the contrast (page 42)
and make a lighter copy of the document, using  “TEXT ” resolution
(page 42), and try again.I cannot receive documents.R You may have subscribed to a voice mail service due to service packs
offered by your telephone company. Fax and voice message reception may
not be possible when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail service, or
– subscribe to a Distinctive Ring service (page 68).
R The PC fax setting (feature #442 on  page 86) is activated and the received
fax documents are automatically transferred to the computer. View the
received documents using the computer (page 65).
R The fax preview mode (feature #448 on page 66) is activated and the
received fax documents are automatically stored in memory. View the
received documents using the web browser on the computer connected via
the LAN (page 66).
R Set the maximum fax speed to  “14.4kbps ” (feature #418 on page 84).
R Recording paper is installed in the manual input tray. Remove the recording
paper from the manual input tray.I cannot receive the whole
document.R The fax to email address (feature #452 on page  86) is activated. In this case,
only faxes up to 3 MB can be received. Deactivate the feature, then ask the
other party to resend the document.For assistance, please visit http://www.panasonic.com/help11714. Help 
						

							ProblemCause & SolutionI cannot receive documents
automatically.R The receiving mode is set to TEL mode. Set to TAM/FAX mode (page 62)
or FAX ONLY mode (page 63).
R The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #210 on page 80).
R The greeting message is too long. Record a shorter message (page 69).
R Make sure that the Distinctive Ring of feature #430 is set properly
(page 68 ). If you do not subscribe to the Distinctive Ring service offered by
your local telephone company, this feature should be OFF.The display shows
“ CONNECTING..... ”, but
faxes are not received.R The receiving mode is set to FAX ONLY mode and the incoming call is not
a fax. Change the receiving mode to TAM/FAX mode (page  62) or TEL mode
(page 64).The printing quality of the
received documents is poor.R If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
R If documents can not be copied properly, refer to “14.3.2  Printing
problems”, page 115.The other party complains
that they cannot send a
document.R The receiving mode is set to TEL mode. Receive the document manually
(page 64) or change the receiving mode to TAM/FAX mode (page 62) or
FAX ONLY mode (page 63).
R The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Load paper (page 16) or remove the jammed
paper (page 126).
R If the PC fax setting (feature #442 on page 86) is set to  “ALWAYS ”, check
the connection between the computer and the unit.
R If the fax preview mode (feature #448 on page 66) is set to  “ON ”, use the
web browser on the computer connected via the LAN to view, print or save
the documents, and then erase unnecessary documents (page 66).I cannot select the desired
receiving mode.R If you want to set TAM/FAX or FAX ONLY mode:
– select the desired mode using feature #400 (page  81), and press  MAuto
Answer N repeatedly to turn ON the  MAuto Answer N light.
R If you want to set TEL mode:
– press  MAuto Answer N repeatedly to turn OFF the  MAuto Answer N light.
R The Distinctive Ring of feature #430 is activated (page 68).When an extension telephone
is connected, I cannot receive
documents by pressing
MGNMBNM 9N.R You must set remote fax activation to ON (feature #434 on page 85)
beforehand.
R Press  MG NMB NM9N firmly.
R You may have changed the remote fax activation code from  MG NMB NM9N
(default setting). Verify the remote fax activation code (feature #434 on
page 85).I cannot hear a dial tone.R If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
R Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
R The power cord or telephone line cord is not connected. Check the
connections (page 21).
R If you connected the unit through a computer modem, connect the unit
directly to a telephone line jack.118For assistance, please visit http://www.panasonic.com/help14. Help 
						

							ProblemCause & SolutionI cannot make calls.RThe dialing mode setting may be wrong. Change the setting (feature #120
on page 24).
R The cordless handset is too far from the base unit. Move closer and try again
(KX-MB2060 optional).
R Another unit is in use. Wait and try again later.
R Answering machine is being used. Wait and try again later.The unit does not ring.RThe ringer volume is turned OFF. Adjust it (page 27).The other party complains
they only hear a fax tone and
cannot talk.R FAX ONLY mode is set (page 63). Tell the other party the number is only
used for faxes.
R Change the receiving mode to TEL mode (page 64) or TAM/FAX mode
(page 62).
R If you use a Distinctive Ring service, make sure you have set the same ring
pattern assigned by the telephone company (page 68).The  MRedial N or  MPause N
button on the base unit does
not function properly.R If this button is pressed during dialing, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialed will be
redialed.The receiving mode does not
function properly.R Distinctive Ring is set (feature #430 on page 68).Whenever I try to retrieve my
voice mail messages, I am
interrupted by the fax tone.R You are probably entering  MG N M B N M 9 N. This is the default setting for the
fax activation code. If you use a voice mail service, turn the fax activation
feature OFF or reprogram the activation code (feature #434 on page 85).I cannot page a cordless
handset or base unit
(KX-MB2060 optional).R The cordless handset is too far from the base unit.I cannot receive a fax
document on the computer.R Make sure the following features are set beforehand.
– PC fax reception (feature #442 on page 86)
– Computer setting for the PC fax reception (feature #443 on page 30)I cannot display a received fax
document on the web
browser (LAN connection
only).R Make sure the following features are set beforehand.
– Fax preview mode (feature #448 on page 66)
– Web fax preview access code (feature #450 on page 66)
R You cannot display a received fax document on the web browser during
printing, copying or scanning. Try again after printing, copying or scanning.I cannot erase a received fax
document on the web
browser (LAN connection
only).R View, print or save a received fax document before erasing (page 66).For assistance, please visit http://www.panasonic.com/help11914. Help 
						

							14.3.6 Caller IDProblemCause & SolutionCaller information is not
displayed.R You must subscribe to a Caller ID service. Contact your service provider/
telephone company for details.
R If your unit is connected to any additional telephone equipment such as a
Caller ID box or cordless telephone line jack, plug the unit directly into the
wall jack.
R If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL
filter between the base unit and the telephone line jack. Contact your DSL/
ADSL provider for details.
R The name display service may not be available in some areas. Contact your
service provider/telephone company for details.
R Other telephone equipment may be interfering with this unit. Disconnect the
other equipment and try again.
R Other electrical appliances connected to the same outlet may be interfering
with the Caller ID information.
R Telephone line noise may be affecting the Caller ID information.
R The caller requested not to send his/her information (page 54).
R If a call is being transferred to you, the caller information will not be
displayed.Time on the unit has shifted.R Incorrect time information from incoming Caller ID changes the time. Set the
time adjustment to  “MANUAL ” (OFF) (feature #226 on page 80).
14.3.7 Cordless handset (KX-MB2060 optional)
ProblemCause & SolutionThe cordless handset does
not turn on even after
installing charged batteries.R Place the cordless handset on the charger to turn ON the cordless handset.The cordless handset does
not work.R Make sure that the batteries are installed correctly (page  19) and fully charge
them (page 22).
R Fully charge the batteries (page 22).
R Check the connections (page 21).
R Clean the charge contacts and charge again (page 22).
R Remove the batteries from the cordless handset, and then insert the
batteries into the cordless handset again.
R Check that power cord is connected properly, and power switch of the base
unit is ON (page 23).
R The cordless handset has not been registered to the base unit. Register the
cordless handset (feature #130 on page 104).The cordless handset will not
turn ON.R Make sure that the batteries are installed correctly (page 19).
R Fully charge the batteries (page 22).
R Clean the charge contacts and charge again (page 22).The display is in a language I
cannot read.R Change the cordless handset display language (feature #110 on
page 103). is displayed.R The cordless handset is not registered to the base unit. Register it (feature
#130 on page 104).
R The cordless handset is too far from the base unit. Move closer.
R Check that power cord is connected properly, and power switch of the base
unit is ON (page 23).The cordless handset does
not ring.R The ringer volume is turned OFF. Adjust it (page 27).
R Silent mode is turned ON. Turn it OFF (feature #238 on page 51).120For assistance, please visit http://www.panasonic.com/help14. Help