Panasonic KX MB2030 User Manual

							ProblemCause & SolutionI cannot select the desired
receiving mode.R If you want to set FAX ONLY mode:
– press  MFax Auto Answer N repeatedly to turn ON the  MFax Auto
Answer N light.
R If you want to set TEL mode:
– press  MFax Auto Answer N repeatedly to turn OFF the  MFax Auto
Answer N light.
R The Distinctive Ring of feature #430 is activated (page 53).When an extension telephone
is connected, I cannot receive
documents by pressing
MGNMBNM 9N.R You must set remote fax activation to ON (feature #434 on page 61)
beforehand.
R Press  MG NMB NM9N firmly.
R You may have changed the remote fax activation code from  MG NMB NM9N
(default setting). Verify the remote fax activation code (feature #434 on
page 61).I cannot hear a dial tone.R The telephone line cord is connected to the  [EXT] jack on the unit. Connect
to the  [LINE]  jack (page 17).
R If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
R Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
R The power cord or telephone line cord is not connected. Check the
connections (page 17).
R If you connected the unit through a computer modem, connect the unit
directly to a telephone line jack.I cannot make calls.R The dialing mode setting may be wrong. Change the setting (feature #120
on page 18).The unit does not ring.R The ringer volume is turned OFF. Adjust it (page 21).The other party complains
they only hear a fax tone and
cannot talk.R FAX ONLY mode is set (page 46). Tell the other party the number is only
used for faxes.
R If you use a Distinctive Ring service, make sure you have set the same ring
pattern assigned by the telephone company (page 53).The  MRedial N or  MPause N
button does not function
properly.R If this button is pressed during dialing, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialed will be
redialed.The receiving mode does not
function properly.R Distinctive Ring is set (feature #430 on page 53).Whenever I try to retrieve my
voice mail messages, I am
interrupted by the fax tone.R You are probably entering  MG N M B N M 9 N. This is the default setting for the
fax activation code. If you use a voice mail service, turn the fax activation
feature OFF or reprogram the activation code (feature #434 on page 61).I cannot receive a fax
document on the computer.R Make sure the following features are set beforehand.
– PC fax reception (feature #442 on page 62)
– Computer setting for the PC fax reception (feature #443 on page 24)I cannot display a received fax
document on the web
browser.R Make sure the following features are set beforehand.
– Fax preview mode (feature #448 on page 50)
– Web fax preview access code (feature #450 on page 50)
R You cannot display a received fax document on the web browser during
printing, copying or scanning. Try again after printing, copying or scanning.I cannot erase a received fax
document on the web
browser.R View, print or save a received fax document before erasing (page 50).For assistance, please visit http://www.panasonic.com/help8111. HelpDownloaded From ManualsPrinter.com Manuals 
						

							11.3.6 Network (LAN connection only)ProblemCause & SolutionI cannot operate the following
functions.
– PC printing
– Scanning
– Remote Control
– PC FAX (KX-MB2030 only)
– Device MonitorRConfirm the LED via the LAN port of the main board. If the LED is glowing
or blinking, network access is working correctly.
If the LED is not glowing or blinking, confirm the LAN cable (category 5
straight cable) is connected to the LAN port of the main board correctly.
R If the LED is blinking and you cannot perform the desired operation, the IP
address of the unit may have changed.
To detect the IP address, proceed as follows.
[Start]  A  [All Programs]  or [Programs]  A  [Panasonic]  A  the unit’s
name  A [IP Address Checker]
R The IP address for the unit will be detected.
Note:
R If the IP address cannot be detected, enter it manually (feature #501 on
page 67). The IP address of the computer and the unit must be in the
same local IP address class as shown below. Set the IP address in the
range of the number specified in the class corresponding to your local
network scale.ClassSubnet maskIP addressClass A255.0.0.010.0.0.1 -
10.255.255.254Class B255.255.0.0172.xx.0.1 -
172.xx.255.254 *1Class C255.255.255.0192.168.xx.1 -
192.168.xx.254 *2*1 “xx” should be the same value for the unit and for the computer,
as shown in the following example.
Example: 172.16.0.1 - 172.16.255.254
(The available range of “xx” is 16 - 31)
*2 “xx” should be the same value for the unit and for the computer, as shown in the following example.
Example: 192.168.0.1 - 192.168.0.254
(The available range of “xx” is 0 - 255)R Your firewall software is blocking the connection. Disable the firewall
software or change the firewall settings to make the Multi-Function Station
work properly.
R LAN features can be used when the unit and the computer are connected
in same network segment only. Make sure the network is configured
correctly. Consult your network administrator.The unit does not appear in
the [Select a Network Device]
dialog box when installing
Multi-Function Station.R Your firewall software is blocking the connection and the setup program may
not list any units. Consult your network administrator and temporarily disable
the firewall software.
R The unit is connected to another network segment and the setup program
may not list any units. Make sure the network is configured correctly. Consult
your network administrator.82For assistance, please visit http://www.panasonic.com/help11. HelpDownloaded From ManualsPrinter.com Manuals 
						

							ProblemCause & SolutionThe [Windows Security Alert]
dialog box appears and asks
if I want to block
[PCCMFLPD] and I cannot
operate the following
functions after installing the
Microsoft Windows XP
Service Pack 2 or later.
– PC printing
– Scanning
– Remote Control
– PC FAX (KX-MB2030 only)
– Device MonitorRClick  [Keep Blocking]  and run the Windows Firewall Setting Tool to allow
the data transmission for Multi-Function Station (page 83).
11.3.7 Using an answering machine (KX-MB2030 only)
ProblemCause & SolutionI cannot receive documents
automatically.R Your greeting message on the answering machine is too long. Shorten the
message. Record a message less than 10 seconds long.
R The answering machine rings too many times. Set to 1 or 2 rings.I cannot receive voice
messages.R Check if the answering machine is turned ON and connected to the unit
properly (page 47).
R Set the number of rings on the answering machine to 1 or 2.I pressed the remote access
code to access the answering
machine remotely, but the line
was disconnected.R The code may include “#” which is used for certain features provided by
telephone companies. Change the code on the answering machine to
another number which does not include “#”.Callers complain that they
cannot send a document.R There is no room left in the memory of your answering machine to record
voice messages. See the operating instructions of the answering machine
and erase unnecessary messages.
R You set the answering machine to only give a greeting message.
11.3.8 If a power failure occurs
R The unit will not function.
R If any documents are stored in the memory (i.e. during copying, PC printing), they will be lost.
KX-MB2030 only:
R The unit is not designed for making emergency telephone calls when the power fails. Alternative arrangements
should be made for access to emergency services.
R Fax transmission and reception will be interrupted.
R Documents during fax transmission or fax reception will be lost.
R When power is restored, a power down report will be printed out stating which fax items in the memory have been
erased.
11.3.9 Firewall setting tool for Microsoft Windows XP Service Pack 2 or later/Windows Vista/
Windows 7 users (LAN connection only)
After installing Microsoft Windows XP Service Pack 2 or later/Windows Vista/Windows 7, you will not be able to use
the following functions because the Windows Firewall feature will be activated and block the connection.
– Device Monitor
– LPD Manager (Network communication tool)
The Windows Firewall Setting Tool enables you to change the Windows Firewall security settings and to use the
above functions properly.
For assistance, please visit http://www.panasonic.com/help8311. HelpDownloaded From ManualsPrinter.com Manuals 
						

							1Insert the CD-ROM that is supplied with the unit into your CD-ROM drive.
R If the  [Select Language]  dialog box appears, select the desired language that you want to use with this
software. Click  [OK].
2 [Tools]  A  [Windows Firewall Setting]
R The  [Windows Firewall Setting Tool]  window will appear.
3 [Add to the exceptions list]  A  [OK]  A  [OK]
To confirm the security settings (For Windows XP users)
1. [Start]  A  [Control Panel]  A  [Security Center]
R The  [Windows Security Center]  window will appear.
2. [Windows Firewall] RThe  [Windows Firewall]  dialog box will appear.
3. Click the  [Exceptions]  tab.
4. Confirm that  [Panasonic Trap Monitor Service]  and [Panasonic LPD]  are displayed and checked on the
[Programs and Services]  list.
To confirm the security settings (For Windows Vista users)
1. [Start]  A  [Control Panel]  A  [Security Center]
R The  [Windows Security Center]  window will appear.
2. [Windows Firewall] RThe  [Windows Firewall]  dialog box will appear.
3. [Change settings] RThe  [User Account Control]  dialog box will appear.
4. [Continue]
5. Click the  [Exceptions]  tab.
6. Confirm that  [Panasonic Trap Monitor Service] , [Panasonic LPD Manager]  and [Panasonic LPD]  are
displayed and checked on the  [Program or port] list.
To confirm the security settings (For Windows 7 users)
1. [Start]  A  [Control Panel]  A  [System and Security]  A  [Windows Firewall]  A  [Advanced settings]
R The  [Windows Firewall with Advanced Security]  window will appear.
2. [Inbound Rules]
3. Confirm that  [Panasonic Trap Monitor Service] , [Panasonic LPD Manager]  and [Panasonic LPD]  are
displayed and checked on the  [Inbound Rules] list.
11.3.10 Notice for KX-MB200/KX-MB700/KX-FLB880 series users
If you have already installed KX-MB200/KX-MB700/KX-FLB880 series Multi-Function Station on your computer, use
the following instructions to modify or add the printer driver, which changes after installing the KX-MB2000 series
Multi-Function Station.
You can modify or add a printer driver, as follows:
1 Start Windows and insert the KX-MB200/KX-MB700/KX-FLB880 series CD-ROM into your CD-ROM drive.
R If the  [Select Language]  dialog box appears, select the desired language that you want to use with this
software. Click  [OK].
2 [Easy installation]
3 [Modify]  A  [Next]
4 Select  [Modify Utility]  or [Add Printer Driver] . A  [Next] . Then follow the on-screen instructions.
Important:
R For users of versions prior to 1.12, download the latest software as follows, then activate it.
[Start]  A [All Programs] or [Programs]  A [Panasonic]  A the unit’s name  A [Support Web Page].
Then follow the on-screen instructions.84For assistance, please visit http://www.panasonic.com/help11. HelpDownloaded From ManualsPrinter.com Manuals 
						

							12.1 Recording paper jam
Caution:
R Do not pull out the jammed paper forcibly before
opening the top cover.
R To prevent injuries, be careful not to put your
hands under the top cover.
12.1.1 When the recording paper has jammed
inside of the unit
The display will show the following:
– “PAPER JAMMED ”
   L
“ OPEN TOP COVER ”
– “CHECK REAR COVER ”
Case 1:
When the recording paper has jammed near the
manual input tray:
1. Pull open the paper input tray ( A).
2. Open the manual input tray ( B) and remove the
jammed paper ( C) carefully by pulling it upwards.
Then close the manual input tray.
3. Close the paper input tray.
8512. . Paper Jams12. Paper JamsDownloaded From ManualsPrinter.com Manuals  A C
B D  
						

							ROpen and close the top cover ( D) to clear the
message.Case 2:
When the recording paper has jammed near the
drum and toner cartridge:
1. Pull open the paper input tray ( A).
2. Open the top cover ( B) by holding the indentations
( C ) on both sides of the unit.
Caution:
R The fuser unit ( D) gets hot. Do
not touch it.
Note:
R Do not touch the transfer roller ( E).
8612. Paper JamsDownloaded From ManualsPrinter.com ManualsA D
EB
C
C   
						

							3.Remove the jammed paper ( F) carefully by pulling it
upwards.
Remove the jammed paper ( G) carefully by pulling it
toward you.
4. Close the paper input tray.
5.Close the top cover by holding the indentations on
both sides of the unit, until locked.
8712. Paper JamsDownloaded From ManualsPrinter.com ManualsF G    
						

							Case 3:
When the recording paper has jammed near the fuser
unit:
1. Open the top cover ( A) by holding the indentations
( B ) on both sides of the unit.Caution:
R The fuser unit ( C) gets hot. Do
not touch it.
Note:
R Do not touch the transfer roller ( D).
2. Lift both green levers ( E) until they stop.
3. Remove the jammed paper (
F) carefully by pulling it
upwards.
4. Push back the green levers (
G) to the original
position.
8812. Paper JamsDownloaded From ManualsPrinter.com ManualsDA
B
B
C  E F G  
						

							5.Close the top cover by holding the indentations on
both sides of the unit, until locked.12.1.2 When the recording paper is not fed
into the unit properly
The display will show the following:
– “CHECK PAPER #1 PRESS START ”
1 Pull the paper input tray until it clicks into place, then
pull it completely out, lifting the front part of the tray.
Remove the recording paper and straighten.
2 Re-load the recording paper.
3Insert the paper input tray into the unit, lifting the front
part of the tray. Then push it completely into the unit.
Note:
R If the message is still displayed, check the recording
paper specifications and load the recording paper
again. See page 14 for details.
12.1.3 When the recording paper in the
manual input tray is not fed into the unit
properly
The display will show the following.
– “CHECK PICK UP INPUT TRAY #2 ”
1 Remove the recording paper.
2 Re-insert the recording paper.
8912. Paper JamsDownloaded From ManualsPrinter.com Manuals    
						

							Note:
R If the message is still displayed, check the recording
paper specifications and re-install recording paper.
See page 15 for details.
12.2 Document jams (Automatic
document feeder) (KX-MB2010/
KX-MB2030 only)
Note:
R The pictured model is KX-MB2010.
Caution:
R Do not pull out the jammed document forcibly
before lifting the ADF cover.
1 Open the ADF cover ( A) while holding the document
cover ( B).
9012. Paper JamsDownloaded From ManualsPrinter.com Manuals A
B