Panasonic KX MB2030 User Manual
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10.1 Character entry The dial keypad is used to enter characters and numbers. – Press MF N or ME N to move the cursor. – Press the dial keys to enter characters and numbers. – Press MStop N to erase the character or number highlighted by the cursor. Press and hold MStop N to erase all characters or numbers. – To enter another character located on the same dial key, press ME N to move the cursor to the next space, then press the appropriate dial key.KeypadCharactersM 1 N1._–[]{}+/=,`:;?|M2 NABCabc2M3 NDEFdef3M4 NGHIghi4M5 NJKLjkl5M6 NMNOmno6M7 NPQRSpqrs7M8 NTUVtuv8M9 NWXYZwxyz9M0 N0@()!"#$%&¥I^’®MB NTo switch between uppercase or lowercase letters.M Flash N (KX-MB2030 only)HyphenM Zoom NTo insert a space.MStop NTo delete a character. To select characters using MCN or MDN Instead of pressing the dial keys, you can select characters using MC N or MD N. 1. Press MC N repeatedly to display the desired character. Characters will be displayed in the following order: A Uppercase letters B Numbers C Symbols D Lowercase letters *1 *1 When you enter email address (i.e. scan to email address feature on page 31), lowercase letters will be displayed first (LAN connection only). R If you press MD N, the order will be reversed. 2. Press ME N to insert the displayed character. 3. Return to step 1 to enter the next character. 10.2 Status of the unit 10.2.1 Using Remote Control You can easily operate the following functions from your computer. – Programming the features (page 55) KX-MB2030 only: – Storing, editing or erasing items in directories (page 42) – Storing or erasing items for broadcast transmission (page 44) – Viewing items in the journal report (page 41) – Saving the journal report on your computer – Viewing items in the Caller ID list (page 51) – Storing caller information into directories (page 52) – Saving the Caller ID list on your computer 1 Start Multi-Function Station. A [Remote Control] R The [Multi-Function Remote Control] window will appear. * The pictured model is KX-MB2030. 2 Select the desired tab (KX-MB2030 only). R The latest data in the unit will be displayed. 3 Perform the desired operation. R For details about each function, click [Help]. R To stop the operation, click [Cancel]. 4 [OK] R You can also click [Apply] to continue the next operation without closing the window. 5 Enter the password (feature #155 on page 56). A [OK] R The new data will be transferred to the unit and the window will close. Note: R Some of the features cannot be programmed from your computer. R For details, see the help file by selecting [ ] from Multi-Function Station. 7110. . Useful Information10. Useful InformationDownloaded From ManualsPrinter.com Manuals
RWhen another person is adjusting stored data in the unit, it may be overwritten. Make sure the unit is not currently being used for the same function. 10.2.2 Using Device Monitor You can confirm the setting information and current status of the unit from your computer. 1 Start Multi-Function Station. 2 [Utilities] A [Device Monitor] R The [Device Monitor] window will appear. 3 Confirm the status of the unit. [Status]: Current status of the unit Note: R Additional information (toner and recording paper status, unit information, etc.) will be displayed in [Status] tab by clicking [Advanced Information] . R You can update the status of the unit by clicking [Refresh] . R If a printing error occurs, the Device Monitor will start automatically and display the error information. R For details, see the help file by selecting [ ] from Multi-Function Station. 10.2.3 Using the web browser (LAN connection only) You can confirm the setting information and status of the unit from the web browser. 1 Start Multi-Function Station. A [Utilities] A [Configuration Web Page] R You can also access the unit by entering its IP address in a web browser. 2 Select a category from the menu bar. [Status]: Toner and paper information, etc. [Device]: Current status of the unit, etc. [Network]: Network information, etc. R When you select [Device] or [Network] , you can change which features are displayed by clicking the feature tabs at the top of the right frame. 3 Confirm the status of the unit. Note: R You can update the status of the unit by clicking [Reload] . 10.3 Canceling the operations You can cancel the current operation from the unit. You can also select the desired operation to cancel. 1 MStop N R “USER STOPPED ” is displayed. R If “USER STOPPED ” is not displayed, go to step 2. 2 To cancel printing: Press MStop N repeatedly to display “STOP PRINTING? ”. To cancel scanning (KX-MB2030 only): Press MStop N repeatedly to display “STOP SCANNING? ”. To cancel copying: Press MStop N repeatedly to display “STOP COPYING? ”. To cancel sending or receiving faxes (KX-MB2030 only): Press MStop N repeatedly to display “STOP FAX? ”. To cancel broadcast transmission (KX-MB2030 only): Press MStop N repeatedly to display “BROAD CANCELED? ”. To cancel fax redialing (KX-MB2030 only): Press MStop N repeatedly to display “SEND CANCELED? ”. 3 MSet N7210. Useful InformationDownloaded From ManualsPrinter.com Manuals
11.1 Report messages (KX-MB2030 only) To indicate the unit’s fax transmission/reception status, one of the following messages will be printed on the confirmation and journal reports (page 41).MessageCodeCause & SolutionCOMMUNICATION ERROR40-42 46-72 FFR A transmission or reception error occurred. Try again or check with the other party.43 44R A line problem occurred. Connect the telephone line cord to a different jack and try again. R An overseas transmission error occurred. Try using the overseas mode (feature #411 on page 59).DOCUMENT JAMMED-----R Remove the jammed document (page 90).ERROR-NOT YOUR UNIT53 54 59 70R A transmission or reception error occurred because of a problem with the other party’s fax machine. Check with the other party.JUNK FAX PROH. REJECT-----R The junk fax prohibitor feature of this unit rejected fax reception.MEMORY FULL-----R The memory is full of received documents due to a lack of recording paper or a recording paper jam. Load paper (page 14 ) or remove the jammed paper (page 85). R If the PC fax setting (feature #442 on page 62) is set to “ALWAYS ”, check the connection between the computer and the unit. R If your unit is connected to the computer via the LAN and the fax preview mode (feature #448 on page 50) is set to “ON ”, view, print or save the documents on the web browser, and then erase unnecessary documents (page 50).NO DOCUMENT / FAILED PICKUP-----R The document was not fed into the unit properly. Re-insert it and try again.OTHER FAX NOT RESPONDING-----R The other party ’s fax machine is busy or has run out of recording paper. Try again. R The other party ’s fax machine rings too many times. Send the fax manually (page 41). R The other party’s machine is not a fax machine. Check with the other party. R The number you dialed is not in service.PRESSED THE ‘Stop’ KEY-----R M Stop N was pressed and fax communication was canceled.THE COVER WAS OPENED-----R The top cover was opened. Close it and try again.OK-----RFax transmission or reception was successful.For assistance, please visit http://www.panasonic.com/help7311. . Help11. HelpDownloaded From ManualsPrinter.com Manuals
11.2 Display messages To indicate the unit’s status, one or more of the following messages will appear on the display.DisplayCause & Solution“ CALL SERVICE ”RThere is something wrong with the unit. Contact our service personnel.“CHANGE DRUM ”RThere is something wrong with the drum cartridge. Replace the drum cartridge and the toner cartridge.“ CHECK DOCUMENT ”RThe document was not fed into the unit properly. Remove the document, and then press MStop N to clear the message. Re-insert the document. If misfeeding occurs frequently, clean the document feeder rollers (page 95) and try again.“ CHECK DRUM ”RThe drum cartridge is not inserted properly. Re-insert it correctly ( page 10).“CHECK PAPER #1 ”RRecording paper is not installed or the paper input tray has run out of paper. Install paper (page 14). R Recording paper was not fed into the unit properly. Re-insert the recording paper (page 89). R The paper input tray is not installed or is not inserted completely. Insert the paper input tray into the unit.“ CHECK PAPER TRAY #1 ”RThe loaded recording paper is not the appropriate size. Load recording paper of the size that is shown on the display. R If this message is often displayed, also change the recording paper size setting (feature #380 on page 57). R The recording paper size setting (feature #380 on page 57) is set to “ B5(ISO) ”, “ B5(JIS) ” or “16K ”, so received faxes have been stored into memory. Change the recording paper size setting and load the appropriate recording paper. Note: R “#1 ”: Check the paper input tray. The displayed paper size depends on the recording paper size setting (feature #380 on page 57). R “#2 ”: Check the manual input tray. The displayed paper size depends on the recording paper size setting (feature #381 on page 57).“ CHECK PICK UP INPUT TRAY #2 ”RRecording paper was not fed into the unit properly. Load the paper again (page 89).“ CHECK REAR COVER ”RThe manual input tray (rear cover) is open. Close it. R A recording paper jam occurred near the manual input tray (rear cover). Remove the jammed paper (page 85).“ COOL DOWN FUSER ”RThe unit is cooling down the fuser unit. Wait for a while.“DRUM LIFE LOW REPLACE SOON ”RThe drum is reaching the end of its life. Replace the drum cartridge and the toner cartridge as soon as possible.“ EMAIL SIZE OVER ”RWhen performing scan to email address, the total file size of scanned data exceeded the file size limitation. Divide the document into sections. R When performing scan to FTP server or scan to SMB folder, the total file size of scanned data exceeded the file size limitation. Divide the document into sections.74For assistance, please visit http://www.panasonic.com/help11. HelpDownloaded From ManualsPrinter.com Manuals
DisplayCause & Solution“FAX IN MEMORY ”RThe unit has a document in memory. See the other displayed message instructions to print out the document. For fax memory capacity, see page 97. R If the PC fax setting (feature #442 on page 62) is set to “ALWAYS ”, – check the connection between the computer and the unit. – check that the computer is turned ON. R If your unit is connected to the computer via the LAN and the fax preview mode (feature #448 on page 50) is set to “ON ”, – view, print or save the received fax documents, and then erase the unnecessary documents (page 50). – turn the setting to “OFF ”. The fax documents stored in memory will be printed automatically.“ KEEP COPYING ”RCopying has stopped due to some existing problem (Example: a lack of recording paper or a recording paper jam). See the other displayed message instructions to continue copying.“ LOW TEMP. ”RThe inside of the unit is extremely cold and cannot be operated. Use the unit in a warmer area.“ MEMORY FULL ”RWhen performing memory transmission, the document being stored exceeded the memory capacity of the unit. Send the entire document manually. R When making a copy, the document being stored exceeded the memory capacity of the unit. Press MStop N to clear the message. Divide the document into sections.“ MODEM ERROR ”RThere is something wrong with the unit’s modem. Contact our service personnel.“ NO FAX REPLY ”RThe other party ’s fax machine is busy or has run out of recording paper. Try again.“ OUT OF PAPER INPUT TRAY #2 ”R Recording paper is not loaded in the manual input tray. Load paper (page 15).“ PAPER IN TRAY #2 ”RThe recording paper is installed in the manual input tray (page 15).“PAPER JAMMED ” “ OPEN TOP COVER ”RA recording paper jam occurred. Remove the jammed paper (page 85).“PC FAIL OR BUSY ”RThe cable or the computer power cord is not connected correctly. Check the connections (page 17, 25). R The software is not running on the computer. Restart the software and try again.“ PHONEBOOK FULL ”RThere is no space to store new items in the phonebook. Erase unnecessary items (page 43).“ PLEASE WAIT ”RThe unit is warming up. Wait for a while.“REDIAL TIME OUT ”RThe other party ’s fax machine is busy or has run out of recording paper. Try again.“ REMOVE DOCUMENT ”RThe document is jammed. Remove the jammed document (page 90). R Attempted to send or copy a document longer than 600 mm (23 5 /8 ") using the automatic document feeder. Press MStop N to remove the document. Divide the document into two or more sheets and try again (KX-MB2010/ KX-MB2030 only).“ REMOVE PAPER IN INPUT TRAY #2 ”RThe recording paper is installed in the manual input tray when trying to receive faxes or print reports. Remove the recording paper from manual input tray.“ REPLACE DRUM CHANGE SUPPLIES ”RThe drum cartridge ’s service life is finished. Replace the drum cartridge and the toner cartridge immediately.For assistance, please visit http://www.panasonic.com/help7511. HelpDownloaded From ManualsPrinter.com Manuals
DisplayCause & Solution“RX MEMORY FULL ”RThe memory is full of received documents due to a lack of recording paper or a recording paper jam. Load paper (page 14) or remove the jammed paper (page 85). R If the PC fax (feature #442 on page 62) is set to “ALWAYS ”, – check the connection between the computer and the unit. – check that the computer is turned ON. R If your unit is connected to the computer via the LAN and the fax preview mode (feature #448 on page 50) is set to “ON ”, – view, print or save the received fax documents, and then erase the unnecessary documents (page 50). – turn the setting to “OFF ”. The fax documents stored in memory will be printed automatically.“ SCANNER POSITION ERROR ”RThere is something wrong with the scanner position. Turn the power switch OFF, then ON. If the problem cannot be solved, contact our service personnel.“ TONER EMPTY ” “ CHANGE SUPPLIES ”RThe toner is empty. Replace the toner cartridge immediately.“TONER LOW ” “ CHANGE SUPPLIES ”RThe toner is reaching the end of its life. You will need to replace the toner cartridge soon.“ TOP COVER OPEN ”RThe top cover is open. Close it.“TRANSMIT ERROR ”RA transmission error occurred. Try again.76For assistance, please visit http://www.panasonic.com/help11. HelpDownloaded From ManualsPrinter.com Manuals
11.3 When a function does not work 11.3.1 General ProblemCause & SolutionThe unit does not work.RCheck the connections (page 17, 25).The output tray becomes full quickly or the recording paper does not stack properly on the output tray.R High humidity may cause the recording paper to curl. Try turning the paper over and re-inserting it. If the curl on the paper is heavy, please remove it from the output tray. If you still have this problem, contact our service personnel.I cannot adjust the volume, display items stored in the one-touch dial and phonebook or display Caller ID information (KX-MB2030 only).R The unit is set to scan mode or copy mode. Press MFax N to switch modes. If you still have this problem, contact our service personnel.A printing error is displayed while using PC FAX (KX-MB2030 only) and Remote Control.R The printer driver is used for PC FAX and Remote Control. Transmission errors will be displayed as printing errors.Multi-Function Station does not work properly.R If the USB cable is connected to a USB hub, connect the cable directly to the USB port on your computer. R Make sure you have installed the latest Service Pack available for the version of Windows installed on your computer. See the Microsoft web site for details. R If you have any other multifunction software installed on your computer, uninstall it. R Check that your computer has enough memory and hard disk space. If your computer warns that there is insufficient memory, close other applications. If there is not enough space on the hard disk, delete unnecessary files. R Uninstall Multi-Function Station once, and re-install it.I cannot install or uninstall Multi-Function Station.R Some of the files needed to install or uninstall Multi-Function Station may be corrupted. Use the MfsCleaner utility (found on the supplied CD-ROM) to solve the problem. 1. Insert the supplied CD-ROM into your CD-ROM drive. R The setup program will start automatically. 2. [Tools] A [Cleanup Tool] R The [MfsCleaner] window will appear. 3. Click [Clean] , and then click [Yes] to restart the computer. Note: R To install Multi-Function Station again, see page 24.I cannot view the operating instructions using Multi-Function Station.R Install the operating instructions on your computer beforehand (page 25).I cannot find the unit in the [Target Device] or [Device Select] dialog box when operating the following functions. – Scanning – Remote Control – PC FAX (KX-MB2030 only) – Device MonitorRThe printer driver has not been installed. Install it on your computer (page 24).For assistance, please visit http://www.panasonic.com/help7711. HelpDownloaded From ManualsPrinter.com Manuals
ProblemCause & SolutionI forgot the password for feature programming via remote operation.R You may have changed the feature programming password. If you do not remember it, assign a new password using feature #155 (page 56). When required to enter the current password, enter “0101 ” instead. 11.3.2 Printing problems ProblemCause & SolutionThe printing quality is poor (e.g. has smudges, blurred points or lines).R Some paper has instructions recommending which side to print on. Try turning the recording paper over. R You may have used paper with a cotton and/or fiber content that is over 20 %, such as letterhead or resume paper. R The recording paper is too damp. Use new paper.I changed the recording paper, but the printing quality is still poor.R The glass or rollers are dirty with correction fluid, etc. Clean them (page 92, 95). Please do not insert a document before correction fluid has dried completely. R The toner save mode of feature #482 is ON (page 58). R The remaining toner is low. Replace the toner cartridge. R To check the drum life and quality, please print the printer test list (page 96). If printing quality is still poor, replace the toner cartridge and drum cartridge.A blank sheet is ejected.R You placed the document facing the wrong way when using the copier. R The other party placed the document in their fax machine the wrong way. Check with the other party (KX-MB2030 only).Colored and gray objects are printed in black instead of grayscale when printing from Microsoft PowerPoint or other applications.R Select [Color] or remove the check next to [Grayscale] in the print dialog so that colored or gray objects will be printed in grayscale properly.When using the unit as a printer, the printing result is distorted.R Your unit is connected to the computer by USB. After canceling printing using your computer, you must wait for 60 seconds before re-printing to avoid distorted printing. 11.3.3 Scanner ProblemCause & SolutionI cannot scan.R When scanning at a high resolution, a large amount of available memory is required. If your computer warns that there is insufficient memory, close other applications and try again. R The unit is in use. Try again later. R There is not enough space on the hard disk. Delete unnecessary files and try again. R Check the connection between the computer and the unit (page 17, 25). R Restart the computer, and try again. R You attempted to scan a document longer than the paper size which you set. Change the setting or divide the document into the appropriate paper size, and try again.78For assistance, please visit http://www.panasonic.com/help11. HelpDownloaded From ManualsPrinter.com ManualsABC
ProblemCause & SolutionThe document is not fed into the unit when using the unit as a scanner (KX-MB2010/ KX-MB2030 only).R Remove the document in the automatic document feeder and re-insert it.Even after clicking [Cancel], scanning continues.R Please wait. It may take a while for the cancel request to be accepted.The name of the desired computer is not displayed on the unit when scanning documents from the unit (LAN connection only).R The printer driver has not been installed. Install it on your computer (page 24). R The PC name list up feature has been set to [Off]. Set [PC name list up on device] to [On] (page 27). R The maximum number of computers on the LAN is connected to the unit (up to 30 computers). Set [PC name list up on device] to [Off] on the other computers (page 27). R The IP address of the unit may have changed. To detect the IP address, proceed as follows. [Start] A [All Programs] or [Programs] A [Panasonic] A the unit’s name A [IP Address Checker] R The IP address for the unit will be detected. 11.3.4 Copier ProblemCause & SolutionThe unit will not make a copy.RYou cannot make a copy during programming. Make the copy after programming. R The document was not fed into the unit properly. Re-insert the document. R Recording paper is not loaded or the unit has run out of paper. Load paper (page 14).Letters on the copied documents are not clear.R The original document is too dark or too light. Change the contrast (page 34) and try again.The copied documents are too dark and cannot be read.R You used a colored paper as a document. Change the contrast (page 34) and make a lighter copy of the document, using “TEXT ” resolution (page 34). 11.3.5 Fax (KX-MB2030 only) ProblemCause & SolutionI cannot send documents.R The telephone line cord is connected to the [EXT] jack on the unit. Connect to the [LINE] jack (page 17). R The other party ’s fax machine is busy or has run out of recording paper. Try again. R The other party ’s machine is not a fax machine. Check with the other party. R The other party’s fax machine failed to answer the fax automatically. Send the fax manually (page 41). R Set the maximum fax speed to “14.4Kbps ” (feature #418 on page 60).I cannot send a fax overseas.R Use the overseas transmission mode (feature #411 on page 59). R Add two pauses at the end of the telephone number or dial manually.The other party complains that letters on their received document are distorted.R If your line has special telephone services such as call waiting, the service may have been activated during fax transmission. Connect the unit to a line that does not have these services. R Another telephone on the same line is off the hook. Hang up the extension telephone and try again.For assistance, please visit http://www.panasonic.com/help7911. HelpDownloaded From ManualsPrinter.com Manuals
ProblemCause & SolutionThe other party complains about the quality of their received documents.R Try copying the document. If the copied image is clear, there may be something wrong with the other party’s machine. If the copied image is not clear, too dark, or black and white lines or smudges appear, refer to “11.3.2 Printing problems”, page 78. R The original document is too dark or too light. Change the contrast (page 41) and try again.The other party complains that received documents are too dark and cannot be read.R You used a colored paper as a document. Change the contrast (page 34) and make a lighter copy of the document, using “TEXT ” resolution (page 34), and try again.I cannot receive documents.R You may have subscribed to a voice mail service due to service packs offered by your telephone company. Fax reception may not be possible when voice mail is activated so we recommend you to: – contact your telephone company and request to deactivate voice mail service, or – subscribe to a Distinctive Ring service (page 53). R The telephone line cord is connected to the [EXT] jack on the unit. Connect to the [LINE] jack (page 17). R The PC fax setting (feature #442 on page 62) is activated and the received fax documents are automatically transferred to the computer. View the received documents using the computer (page 49). R If your unit is connected to the computer via the LAN and the fax preview mode (feature #448 on page 50) is activated, the received fax documents are automatically stored in memory. View the received documents on the web browser (page 50). R Set the maximum fax speed to “14.4Kbps ” (feature #418 on page 60). R Recording paper is installed in the manual input tray. Remove the recording paper from the manual input tray.I cannot receive documents automatically.R The receiving mode is set to TEL mode. Set to FAX ONLY mode. Press M Fax Auto Answer N repeatedly to turn ON the MFax Auto Answer N light. R The time taken to answer the call is too long. Decrease the number of rings before the unit answers a call (feature #210 on page 57). R Make sure that the Distinctive Ring of feature #430 is set properly (page 53 ). If you do not subscribe to the Distinctive Ring service offered by your local telephone company, this feature should be OFF.The display shows “ CONNECTING..... ”, but faxes are not received.R The incoming call is not a fax. Set to TEL mode. Press MFax Auto Answer N repeatedly to turn OFF the MFax Auto Answer N light.The printing quality of the received documents is poor.R If documents can be copied properly, the unit is working normally. The other party may have sent a faint document or there may be something wrong with the other party’s machine. Ask them to send a clearer copy of the document or to check their fax machine. R If documents can not be copied properly, refer to “11.3.2 Printing problems”, page 78.The other party complains that they cannot send a document.R The memory is full of received documents due to a lack of recording paper or a recording paper jam. Load paper (page 14) or remove the jammed paper (page 85). R If the PC fax setting (feature #442 on page 62) is set to “ALWAYS ”, check the connection between the computer and the unit. R If your unit is connected to the computer via the LAN and the fax preview mode (feature #448 on page 50) is set to “ON ”, view, print or save the documents, and then erase unnecessary documents (page 50). R The unit is not in FAX ONLY mode. Press MFax Auto Answer N repeatedly to turn ON the MFax Auto Answer N light.80For assistance, please visit http://www.panasonic.com/help11. HelpDownloaded From ManualsPrinter.com Manuals