Panasonic Kx Hcm110a Owners Manual

							Troubleshooting
[For assistance, please call: 1-800-272-7033] 21
E-mail or FTP 
transfer cannot 
be sent in 
transport mode.The network settings are not set correctly.
Cancel the IPsec settings on the server, PC and camera, and 
check that the camera images can be transferred. If they can 
be transferred, the IPsec settings were not set correctly. Set 
them correctly (see page 
55 of Operating Instructions on the 
Setup CD-ROM).
The pre-shared key is not set correctly.
Set the same pre-shared key for the camera, and server (see 
page 
55 of Operating Instructions on the Setup CD-ROM).
There is a e-mail server or FTP server within the tunnel mode 
network.
Transport mode and tunnel mode cannot be used at the 
same time. Cancel the e-mail server or FTP servers IPsec 
settings, and communicate using tunnel mode.
Either servers SA*1 or cameras SA is not established.
Restart the camera.
*1SA (Security Association) refers to establishing a secure connection for an encrypted 
communication that uses IPsec or IPv6 by exchanging and sharing information such as the 
encryption scheme and key before communicating, or refers to an established virtual 
encrypted communication pathway.
Problem Cause and Remedy 
						

							Troubleshooting
22
Miscellaneous
ProblemCause and Remedy
ActiveX cannot 
be installed.Security software disables the ActiveX installation.
Close the security software, and install the ActiveX again.
The firmware is 
not updated.The firmware updating is not completed due to power off, 
network failure or other causes.
Update the firmware again following the next procedures.
*1See page 137 of the Operating Instructions on the Setup CD-
ROM about updating firmware.
Shortcut icon is 
not displayed in 
the My Network 
Places folder.UPnPTM Windows component is not installed in Windows XP or 
Windows Me.
Install UPnPTM Windows component in Windows XP or 
Windows Me (see page 
167 of the Operating Instructions on 
the Setup CD-ROM).
You cannot 
solve problems.Call our customer call center at 1-800-272-7033.
No YesNo
Yes Disconnect the plug of the AC cord of the 
camera from the outlet, and reconnect it again.
Enter the IP address on the web browser to access  
the camera.
Is the Top page displayed?
Is the version updated? Access the Setup page and click [Status]. 
Check the firmware version on the Status page.
Update the firmware*1.
The firmware update is completed. 
						

							Troubleshooting
[For assistance, please call: 1-800-272-7033] 23
Memo 
						

							KK0305YT1056PSQX3769ZB
Panasonic Consumer Electronics Company, 
Division of Panasonic Corporation of North America
2005 Panasonic Communications Co., Ltd. All Rights Reserved.
Panasonic Puerto Rico, Inc.
Carefully pack your unit, preferably in the original carton.
Attach a letter, detailing the symptom, to the outside of the carton.
Symptom
The information in this document is subject to change without notice.
Send the unit to an authorized servicenter, prepaid and adequately insur\
ed.
Do not send your unit to the Panasonic Consumer Electronics Company list\
ed below or to
executive or regional sales offices. These locations do not repair consu\
mer products.
When you ship the product
Panasonic Servicenters are listed in the servicenter directory.
Call 1-800-272-7033 for the location of an authorized servicenter.
This Network Camera is designed for use in the United States of America.\
Sale or use of this product in other countries/areas may violate local l\
aws.
For product service
Copyright:This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced 
for internal use only. All other reproduction, in whole or in part, is prohibited without the written 
consent of Panasonic Communications Co., Ltd.