Panasonic Kx Hcm110a Owners Manual

							Troubleshooting
[For assistance, please call: 1-800-272-7033] 11
Image is out of 
focus.The lens cover has dust, dirt, fingerprints or droplets on it.
Clean the lens cover with a dry cloth (see page 158 of the 
Operating Instructions on the Setup CD-ROM).
The object is too close to the camera.
The camera cannot focus at short distances (less than 0.5 m 
[about 20 inches]). Locate the object more than 0.5 m (about 
20 inches) away from the camera.
The color on the 
image is 
strange.White balance does not work well.
Adjust the white balance on the Camera page (see page 73 
of the Operating Instructions on the Setup CD-ROM).
The color display setting on your PC is set lower than 16 bits.
Set the color display 16 bits or higher.
Image flickers.The object is dark.
Make the area around the camera brighter.
The colors setting of the monitor is set to less than 16 bit high 
color.
Set it to 16 bit high color or greater.
An old image is 
displayed.The old image is temporarily stored on the web browser.
Set [Every visit to the page] on the web browser to check for 
temporary Internet files (see page 
167 of the Operating 
Instructions on the Setup CD-ROM).
Problem Cause and Remedy 
						

							Troubleshooting
12
The image 
refreshes very 
slowly.Multiple users are accessing the camera.
If multiple users are accessing the camera, the image 
refreshes slowly.
You are not using an Ethernet switching hub.
If you view multiple cameras on the Multi-Camera page, the 
image refreshes slowly. Use an Ethernet switching hub.
The image may refresh slowly, depending on image resolution, 
image quality, network traffic, PC performance, enabling IPsec 
or what object you view.
The Max. bandwidth usage is limited.
Increase the max. bandwidth usage on your network (see 
page 
43 or page 48 of the Operating Instructions on the 
Setup CD-ROM).
The camera is in color night view mode.
The image refreshes slowly in color night view mode. Make 
the area around the camera brighter.
When 
accessing the 
camera, the 
Update 
Firmware page 
is displayed.The power to the camera was turned off during firmware update, 
so the firmware may be broken.
Download the latest firmware on the Panasonic Network 
Camera support website.
Problem Cause and Remedy 
						

							Troubleshooting
[For assistance, please call: 1-800-272-7033] 13
Operation Bar
ProblemCause and Remedy
Pan/tilt, click to 
center and 
preset features 
do not work.Your PC is not connected to the camera.
Click [Refresh] on the web browser. Confirm that the image 
refreshes, and operate the pan/tilt functions.
The camera is not turned on.
Confirm that the camera is turned on.
Multiple users are operating the camera simultaneously.
Wait for a while, and access the camera again.
The pan/tilt reaches its end.
Confirm that the end display is displayed on the operation 
bar. 
The pan/tilt range is restricted.
Adjust the pan/tilt range settings (see page 77 of the 
Operating Instructions on the Setup CD-ROM).
Part of the 
buttons on the 
operation bar 
are not 
displayed.The feature is not permitted on the General User page.
Permit the feature to be used (see page 84 of the Operating 
Instructions on the Setup CD-ROM). Or log in to the camera 
as an administrator. 
						

							Troubleshooting
14
Audio Problems
ProblemCause and Remedy
Listen button is 
displayed gray.The [Input] setting is set to [Disable] on the Audio page.
Change it to [Enable]. (See page 78 of the Operating 
Instructions on the Setup CD-ROM)
In the access level settings on the General User page, [Listen] is 
not permitted.
Permit [Listen]. (See page 84 of the Operating Instructions 
on the Setup CD-ROM)
Talk button is 
displayed gray.The [Output] setting is set to [Disable] on the Audio page.
Change it to [Enable]. (See page 78 of the Operating 
Instructions on the Setup CD-ROM)
In the access level settings on the General User page, [Talk] is 
not permitted.
Permit [Talk]. (See page 84 of the Operating Instructions on 
the Setup CD-ROM)
When accessing a camera on a LAN, the web browser settings 
are going through a proxy server.
Change the settings so that they do not go through a proxy 
server. (See page 
164 of Operating Instructions on the Setup 
CD-ROM)
Neither Listen 
nor Talk button 
can be used.When accessing a camera on a LAN, the web browser settings 
are going through a proxy server.
Change the settings so that they do not go through a proxy 
server. (See page 
164 of Operating Instructions on the Setup 
CD-ROM) 
						

							Troubleshooting
[For assistance, please call: 1-800-272-7033] 15
Audio cannot be 
heard on the 
computer.The Listen button appears like this: 
Click the Listen button. (It will change to .)
The number of simultaneous access for the audio is 
exceeding the limit.
The Listen button is displayed gray.
[Listen] is not permitted on the General User page. Permit it. 
(See page 
84 of Operating Instructions on the Setup CD-
ROM)
The volume is set to minimum.
Adjust the volume on the volume adjustment toolbar.
The computer volume is set to mute or minimum volume.
Open the PCs Volume Control window, and clear the output 
master and Wave/MP3s Mute checkbox, then adjust the 
volume.
The Audio 
Control Bar is 
not displayed.The Audio Control Bar is not displayed when the number of 
simultaneous accesses exceeds the maximum number.
Wait for a while, and access the camera again.
Both the [Output] or [Input] settings are set to [Disable] on the 
Audio page.
Change them to [Enable]. (See page 78 of the Operating 
Instructions on the Setup CD-ROM)
In the access level settings on the General User page, both 
[Listen] and [Talk] are not permitted.
Permit both [Listen] and [Talk]. (See page 84 of the Operating 
Instructions on the Setup CD-ROM)
Problem Cause and Remedy 
						

							Troubleshooting
16
Audio is not 
produced from 
an external 
speaker 
connected to 
the camera.The Talk button appears like this: 
Click the Talk button. (It will change to .)
The Talk button is gray.
[Talk] is not permitted on the General User page. Permit it. 
(See page 
84 of Operating Instructions on the Setup CD-
ROM)
Microphone is not selected on your PCs volume control screen.
Click [Options][Properties], and check [Recording] on 
the Volume Control window. In the Show the following 
volume controls column, check [Microphone], and click 
[OK]. Check [Select] on the Recording Control window.
The PCs microphone input setting is set to mute.
Open the PCs Volume Control window, check the 
microphone checkbox and then adjust the volume controls.
A speaker is not connected to the camera.
The cameras audio output terminal is a line output. Connect 
it to an external speaker with a built-in amplifier (see page 
31 
of Operating Instructions on the Setup CD-ROM).
An amplifier is not connected to the camera.
The cameras audio output terminal is a line output. Connect 
it to an external speaker with a built-in amplifier (see page 
31 
of Operating Instructions on the Setup CD-ROM)
Audio can only be received for short periods of time.
Change the settings to extend the PC Audio Input Timeout. 
(See page 
78 of Operating Instructions on the Setup CD-
ROM)
The camera speaker volume settings are set to minimum.
Adjust the volume settings to an appropriate volume.
The camera access is going through a proxy server.
The audio feature cannot be used when going through a 
proxy server.
Problem Cause and Remedy 
						

							Troubleshooting
[For assistance, please call: 1-800-272-7033] 17
Noise can be 
heard.The plug of the external microphone or speaker is dirty.
Wipe the connection terminal of the microphone or speaker.
The external microphone or speaker is not connected properly.
Correctly connect the external microphone or speaker.
The audio from your PC speaker is being caught by your PC 
microphone, then the camera is transmitting the audio as the 
noise.
Check [mute] for the microphone column on the volume 
control screen. Then the PC will stop transmitting audio to 
the camera.
Audio is 
interrupted.Other applications are being run on the computer.
Close other applications on your computer.
The max. bandwidth is set to [Unlimited] on the Network page.
Reduce the max. bandwidth (see page 46 or page 51 of 
Operating Instructions on the Setup CD-ROM).
The mute for pan/tilt is set to [Enable] on the Audio page.
This is not a problem.
The input from the external microphone or speaker is small.
When the audio is interrupted in listening, change 
sensitiveness to [Maximum] on the Audio page. When the 
audio is interrupted in talking, adjust the microphone volume 
on the PCs Volume Control window.
Problem Cause and Remedy 
						

							Troubleshooting
18
Image Buffer/Image Transfer
ProblemCause and Remedy
The camera 
does not 
transfer the 
image by E-mail 
or FTP.Errors have occurred on the way to the E-mail or FTP server.
See the Protocol column on the Status page (see page 135 
of the Operating Instructions on the Setup CD-ROM), and 
check if the error is displayed.
The default gateway and DNS server addresses are not 
assigned correctly.
Assign them correctly (see page 43 or page 48 of the 
Operating Instructions on the Setup CD-ROM).
Login ID and password for E-mail or FTP are invalid.
Make sure that you enter your correct login ID and password.
The camera 
does not 
transfer the 
image to a cell 
phone.The image quality is not set to [Mobile Phone] on the Image 
Buffer/Transfer page.
Set the resolution to [160 x 120] and the image quality to 
[Mobile Phone]. Some cell phones do not support 320 x 240 
resolution.
The image is 
slowed down on 
the Buffered 
Image page. Or 
the camera 
transfers the old 
image.The transfer interval is too short.
Set the transfer interval longer than the current setting (see 
page 
89, page 99 or page 110 of the Operating Instructions 
on the Setup CD-ROM). 
						

							Troubleshooting
[For assistance, please call: 1-800-272-7033] 19
IPv6
ProblemCause and Remedy
The Top page is 
not displayed 
with the IPv6 
address.The IPv6 address is not set on the camera.
Check if the IP address and default gateway are displayed in 
the network (IPv6) column of the status page (see page 
135 
of Operating Instructions on the Setup CD-ROM). If neither 
or only one is displayed, it is possible that the connection is 
incorrect or that the IPv6 router is not set properly. Set them 
correctly.
The IPv6 has not been set up on your PC.
IPv6 is not set up in Windows XP when purchased. Change 
the settings to enable it. (See page 
16 of Operating 
Instructions on the Setup CD-ROM)
Router filtering is enabled.
Permit camera access from the WAN side in router settings.
Your network or ISP may not support IPv6 at this time. 
						

							Troubleshooting
20
IPsec
ProblemCause and Remedy
The camera 
cannot be 
accessed in 
transport mode.IPsec policy settings are restricted.
Decrease the number of computers connected 
simultaneously, and wait for a while, or shorten the lifetime in 
the PCs IPsec settings.
IPsec settings have not been set on your PC.
Set IPsec settings on your PC. See the Panasonic Network 
Camera support website (http://panasonic.co.jp/pcc/
products/en/netwkcam/) for how to do this.
The pre-shared key is not set correctly.
Set the same pre-shared key for the camera and your PC 
(see page 
55 of Operating Instructions on the Setup CD-
ROM).
On the VPN router within the network, tunnel mode has been 
set.
Transport mode and tunnel mode can not be used at the 
same time. Cancel the PCs IPsec settings, and 
communicate using tunnel mode.
Either PCs SA*1 or Cameras SA is not established.
Disable the PCs IPsec settings, and enable it again.
The camera 
cannot be 
accessed in 
tunnel mode.The pre-shared key is not set correctly.
Set the same pre-shared key for the camera and the VPN 
router (see page 
58 of Operating Instructions on the Setup 
CD-ROM).
The VPN router is not set correctly.
Set the IKE and IPsec policy on the VPN router correctly (see 
page 
58, page 60, or page 61 of Operating Instructions on 
the Setup CD-ROM).
Either VPN routers SA*1 or cameras SA is not established.
Restart the VPN router and the camera.