Panasonic Kx Hcm110a Owners Manual

							Troubleshooting
Network Camera
Model No.  KX-HCM110A
Ta b l e  o f  C o n t e n t s
Trademarks .......................................................................... 2
Abbreviations....................................................................... 2
Troubleshooting................................................................... 3
Indicator Error Codes ................................................................................ 3
Camera Setup Difficulties.......................................................................... 4
Camera Image/Page Display..................................................................... 7
Operation Bar .......................................................................................... 13
Audio Problems ....................................................................................... 14
Image Buffer/Image Transfer ................................................................... 18
IPv6 ......................................................................................................... 19
IPsec ....................................................................................................... 20
Miscellaneous ......................................................................................... 22 
						

							Troubleshooting
2
Trademarks
• Microsoft, Windows and ActiveX are either registered trademarks or 
trademarks of Microsoft Corporation in the United States and/or other 
countries.
 All other trademarks identified herein are the property of theirrespective 
owners.
 This software is based in part on the work of the Independent JPEGGroup.
Abbreviations
 UPnP is the abbreviation for Universal Plug and Play.
 Network Camera is called Camera in this manual. 
						

							Troubleshooting
[For assistance, please call: 1-800-272-7033] 3
Troubleshooting
The Panasonic Network Camera support website http://panasonic.co.jp/pcc/
products/en/netwkcam/ includes various technical information other than the 
contents in this troubleshooting section. Access it if problems occur.
Indicator Error Codes
ProblemCause and Remedy
Indicator lights 
or blinks orange.Ethernet cable is not connected properly.
Connect the Ethernet cable properly.
PC, Ethernet hub or router is not working.
Confirm that PC, Ethernet hub and router is working.
Indicator 
continues 
blinking orange.Indicator blinks orange when updating firmware.
If you access the camera on the web browser, Update 
Firmware page will be displayed. Update the firmware 
following the procedure (see page 
137 of the Operating 
Instructions on the Setup CD-ROM). If you fail to update the 
firmware, see page 
22.
Indicator 
continues 
blinking orange 
(2-second 
inter val).The router on your network is turned off.
Turn the router on, and wait for a while until the ADSL line is 
connected.
An error occurs in UPnPTM port forwarding.
Set up the camera again in [Automatic Setup] by the Setup 
Program following the procedures shown on the Getting 
Started.
Indicator 
continues 
blinking green.Automatic setup is not complete.
Complete the setup following the Getting Started.
The camera did not get its IP address from the DHCP server.
When setting [Automatic Setup] or [DHCP Setup], the 
camera may not get its IP address due to network failures. 
Ask your ISP or network administrator for more information. 
						

							Troubleshooting
4
Camera Setup Difficulties
Note
If you are experiencing any problems, it is recommended that you 
temporarily disable all firewall, pop-up killer, and virus detection 
software. Once the problem is identified and corrected, you can restart 
the Setup Program.
Indicator does 
not light up.Indicator display is disabled.
Check if the indicator control is disabled (see page 133 of the 
Operating Instructions on the Setup CD-ROM).
Confirm that the standard AC adaptor PQLV202 (Order No. 
PQLV202Y) is being used.
Indicator 
continues 
blinking red.The camera may be malfunctioning.
If you cannot access the camera, the camera may be 
malfunctioning. Call our customer call center.
ProblemCause and Remedy
Automatic Setup 
fails using Setup 
Program.More than 20 minutes have passed, after turning the camera 
on.
Disconnect the plug of the AC cord from the outlet, and 
reconnect it again. Set up the camera again.
Multiple camera IP addresses are overlapping.
If you install multiple cameras, turn the camera on one by 
one.
A problem occurs during the setup.
After confirming that the network is active, disconnect the 
plug of the AC cord from the outlet, and reconnect it again. 
And set up the camera again.
Viewnetcam.com 
registration fails 
using Setup 
Program.If you do not receive an E-mail from the Viewnetcam.com 
service, your registered E-mail address may be incorrect.
Register your correct E-mail address again at the 
Viewnetcam.com website at 
 
http://www.viewnetcam.com.
Problem Cause and Remedy 
						

							Troubleshooting
[For assistance, please call: 1-800-272-7033] 5
DynamicDNS 
registration fails 
using Setup 
Program.The router-connected PC has failed to access the Internet.
Refer to the routers manual and try to connect to the 
Internet through your PC. Once Internet connection has 
been confirmed, you can register to DynamicDNS.
Setup Program 
does not list any 
cameras.Your firewall or antivirus software is blocking the connection.
To avoid any possible problems, temporarily disable any 
firewall or antivirus software, and set up the camera again. 
If you cannot disable your firewall or antivirus software, you 
can set up the camera using the MAC address (see the 
Getting Started).
The camera is connected over a different network.
Set up the camera from a PC under the same router.
Confirm that an IP address is assigned to your PC.
If the IP address is not assigned to your PC, assign it to your 
PC (see page 
159 of the Operating Instructions on the 
Setup CD-ROM).
Setup Program 
fails to complete 
successfully.Network problems may occur during setup.
Confirm that your network is working. Disconnect the plug 
of the AC cord from the outlet, and reconnect it again. Then 
set up the camera again.
UPnPTM port 
forwarding setup 
fails.UPnPTM is disabled on the router.
Enable UPnPTM on the router following the router manual.
The camera is turned on before the router is turned on.
Turn the router on first, and then turn the camera on.
The default gateway is not set, or the settings are wrong.
Set the default gateway correctly (see page 43 or page 48 
of the Operating Instructions on the Setup CD-ROM).
The router does not support UPnPTM.
Enable port forwarding on your router following the router 
manual.
Problem Cause and Remedy 
						

							Troubleshooting
6
The camera IP 
address and port 
number have 
been forgotten.Clicking [Camera Setup] on the Setup Program displays the 
camera list. The camera list shows the MAC address labeled 
beside the Ethernet (LAN) port. The camera IP address and 
port number are shown next to the MAC address.
The password 
has been 
forgotten.Press the FACTORY DEFAULT RESET button to reset the 
camera to default. Set up the camera again.
Error is displayed 
on the camera 
status by the 
Setup Program.The Setup Program causes the error message.
Disconnect the plug of the AC cord from the outlet, and 
reconnect it again.
Problem Cause and Remedy 
						

							Troubleshooting
[For assistance, please call: 1-800-272-7033] 7
Camera Image/Page Display
ProblemCause and Remedy
The Top page is 
not displayed.The camera IP address has changed.
Enter the correct IP address in the address bar of the web 
browser.
You entered IPv6 address in the Internet Explorer.
Internet Explorer does not support IPv6 address access. Use 
DynamicDNS services like Viewnetcam.com service.
The network is congested.
Pages may not be displayed immediately. Wait for a while.
The connection type is wrong (see page 47 or page 51 of the 
Operating Instructions on the Setup CD-ROM).
If the camera is not connected to the network in the [Auto 
Negotiation] setting, set up the camera and the router seeing 
the following table.
Auto Negotiation
Network Camera
Router or hubAuto 
Negotiation100Base-TX
10Base-TX
Full 
DuplexHalf 
Duplex
Full 
DuplexHalf 
Duplex
100Base-
TX
10Base-TFull Duplex
Half Duplex
Full Duplex
Half Duplex
—
——
——
—
—
—
—
— ——
—
— —— 
						

							Troubleshooting
8
The Top page is 
not displayed on 
the LAN.The connected router does not have a loopback feature.
Access the camera with the local network IP address.
The wrong IP address class is assigned to the camera.
If you access the camera on the LAN, the PC IP address and 
the camera IP address must be set in the same class. Set the 
camera IP address same as the class of the PC IP address 
(see page 
159 of the Operating Instructions on the Setup 
CD-ROM).
The web browser is accessing the proxy server.
Set the web browser to access the Internet directly (see page 
164 of the Operating Instructions on the Setup CD-ROM).
You access the camera on the same LAN by entering the 
registered URL (or the routers global IP address) with the 
DynamicDNS service.
To access the camera on the same LAN, use the address for 
the local network address.
Problem Cause and Remedy 
						

							Troubleshooting
[For assistance, please call: 1-800-272-7033] 9
The Top page is 
displayed on the 
LAN, but not 
displayed from 
the Internet.The default gateway address may be wrong.
Set the correct default gateway address (see page 43 or 
page 48 of the Operating Instructions on the Setup CD-
ROM).
UPnPTM is disabled on the router.
Enable UPnPTM on the router following the router manual.
Port forwarding is not enabled on the router (see page 64 of the 
Operating Instructions on the Setup CD-ROM).
Enable port forwarding seeing the router manual for details.
Firewalls such as packet filtering on the router is blocking 
camera access.
Set the router to allow access to the camera seeing the 
router manual for details.
You are accessing the camera with an IP address for local 
camera access.
Access the camera with the global IP address of the router 
and port number of the camera.
Authentication 
windows are 
consequently 
displayed.User name and password for the administrator or general users 
are changed.
Close the web browser, and access the camera again.
Only half of the 
image is 
displayed.You are using Internet Explorer 4.xx or lower.
Upgrade Internet Explorer to version 6.0 or greater. 
Problem Cause and Remedy 
						

							Troubleshooting
10
Camera image 
is not displayed.ActiveX® Controls are not installed in Internet Explorer. 
ActiveX Controls should be installed to display video (Motion 
JPEG). For the ActiveX Controls installation method, see 
page 
19 of the Operating Instructions on the Setup CD-ROM 
when using Microsoft® Windows® XP Service Pack 2, or see 
page 
18 of the Operating Instructions on the Setup CD-ROM 
when using other operating systems.
The network is congested.
Pages may not be displayed immediately. Wait for a while.
The web browser is accessing the proxy server.
Set the web browser to access the Internet directly (see page 
164 of the Operating Instructions on the Setup CD-ROM).
The Top page or 
the image is not 
displayed on the 
cell phone.Only IP address and port number are entered.
Enter /mobile after entering IP Address:Port Number.
The 320 x 240 resolution image is not displayed.
Cell phones does not support 320 x 240 resolution image.
The file size of the image is exceeding the capacity of the cell 
phone.
View the image at 160 x 120 resolution.
A gray screen is 
displayed.There are currently more than 30 simultaneous accesses to the 
video (Motion JPEG).
Reduce the number of access to below 30, or change the 
video to still images.
Operation time has been specified.
A gray screen is displayed outside the operation time. This is 
normal.
Video suddenly 
changes to still 
images.The video (Motion JPEG) display period is set on the General 
User page.
When you view video continuously, set [Unlimited] for the 
limit continuous motion JPEG (see page 
84 of the Operating 
Instructions on the Setup CD-ROM).
Problem Cause and Remedy