Panasonic Kx Hcm110a Owners Manual

Troubleshooting
Network Camera
Model No.  KX-HCM110A
Ta b l e  o f  C o n t e n t s
Trademarks .......................................................................... 2
Abbreviations....................................................................... 2
Troubleshooting................................................................... 3
Indicator Error Codes ................................................................................ 3
Camera Setup...

Troubleshooting
2
Trademarks
• Microsoft, Windows and ActiveX are either registered trademarks or 
trademarks of Microsoft Corporation in the United States and/or other 
countries.
 All other trademarks identified herein are the property of theirrespective 
owners.
 This software is based in part on the work of the Independent JPEGGroup.
Abbreviations
 UPnP is the abbreviation for Universal Plug and Play.
 Network Camera is called Camera in this manual. 

Troubleshooting
[For assistance, please call: 1-800-272-7033] 3
Troubleshooting
The Panasonic Network Camera support website http://panasonic.co.jp/pcc/
products/en/netwkcam/ includes various technical information other than the 
contents in this troubleshooting section. Access it if problems occur.
Indicator Error Codes
ProblemCause and Remedy
Indicator lights 
or blinks orange.Ethernet cable is not connected properly.
Connect the Ethernet cable properly.
PC, Ethernet hub or router is not working....

Troubleshooting
4
Camera Setup Difficulties
Note
If you are experiencing any problems, it is recommended that you 
temporarily disable all firewall, pop-up killer, and virus detection 
software. Once the problem is identified and corrected, you can restart 
the Setup Program.
Indicator does 
not light up.Indicator display is disabled.
Check if the indicator control is disabled (see page 133 of the 
Operating Instructions on the Setup CD-ROM).
Confirm that the standard AC adaptor PQLV202 (Order No....

Troubleshooting
[For assistance, please call: 1-800-272-7033] 5
DynamicDNS 
registration fails 
using Setup 
Program.The router-connected PC has failed to access the Internet.
Refer to the routers manual and try to connect to the 
Internet through your PC. Once Internet connection has 
been confirmed, you can register to DynamicDNS.
Setup Program 
does not list any 
cameras.Your firewall or antivirus software is blocking the connection.
To avoid any possible problems, temporarily disable any 
firewall...

Troubleshooting
6
The camera IP 
address and port 
number have 
been forgotten.Clicking [Camera Setup] on the Setup Program displays the 
camera list. The camera list shows the MAC address labeled 
beside the Ethernet (LAN) port. The camera IP address and 
port number are shown next to the MAC address.
The password 
has been 
forgotten.Press the FACTORY DEFAULT RESET button to reset the 
camera to default. Set up the camera again.
Error is displayed 
on the camera 
status by the 
Setup Program.The...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 7
Camera Image/Page Display
ProblemCause and Remedy
The Top page is 
not displayed.The camera IP address has changed.
Enter the correct IP address in the address bar of the web 
browser.
You entered IPv6 address in the Internet Explorer.
Internet Explorer does not support IPv6 address access. Use 
DynamicDNS services like Viewnetcam.com service.
The network is congested.
Pages may not be displayed immediately. Wait for a while.
The...

Troubleshooting
8
The Top page is 
not displayed on 
the LAN.The connected router does not have a loopback feature.
Access the camera with the local network IP address.
The wrong IP address class is assigned to the camera.
If you access the camera on the LAN, the PC IP address and 
the camera IP address must be set in the same class. Set the 
camera IP address same as the class of the PC IP address 
(see page 
159 of the Operating Instructions on the Setup 
CD-ROM).
The web browser is accessing the...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 9
The Top page is 
displayed on the 
LAN, but not 
displayed from 
the Internet.The default gateway address may be wrong.
Set the correct default gateway address (see page 43 or 
page 48 of the Operating Instructions on the Setup CD-
ROM).
UPnPTM is disabled on the router.
Enable UPnPTM on the router following the router manual.
Port forwarding is not enabled on the router (see page 64 of the 
Operating Instructions on the Setup CD-ROM)....

Troubleshooting
10
Camera image 
is not displayed.ActiveX® Controls are not installed in Internet Explorer. 
ActiveX Controls should be installed to display video (Motion 
JPEG). For the ActiveX Controls installation method, see 
page 
19 of the Operating Instructions on the Setup CD-ROM 
when using Microsoft® Windows® XP Service Pack 2, or see 
page 
18 of the Operating Instructions on the Setup CD-ROM 
when using other operating systems.
The network is congested.
Pages may not be displayed...