Panasonic Kx Hcm110a Owners Manual

Troubleshooting
[For assistance, please call: 1-800-272-7033] 11
Image is out of 
focus.The lens cover has dust, dirt, fingerprints or droplets on it.
Clean the lens cover with a dry cloth (see page 158 of the 
Operating Instructions on the Setup CD-ROM).
The object is too close to the camera.
The camera cannot focus at short distances (less than 0.5 m 
[about 20 inches]). Locate the object more than 0.5 m (about 
20 inches) away from the camera.
The color on the 
image is 
strange.White balance does...

Troubleshooting
12
The image 
refreshes very 
slowly.Multiple users are accessing the camera.
If multiple users are accessing the camera, the image 
refreshes slowly.
You are not using an Ethernet switching hub.
If you view multiple cameras on the Multi-Camera page, the 
image refreshes slowly. Use an Ethernet switching hub.
The image may refresh slowly, depending on image resolution, 
image quality, network traffic, PC performance, enabling IPsec 
or what object you view.
The Max. bandwidth usage is...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 13
Operation Bar
ProblemCause and Remedy
Pan/tilt, click to 
center and 
preset features 
do not work.Your PC is not connected to the camera.
Click [Refresh] on the web browser. Confirm that the image 
refreshes, and operate the pan/tilt functions.
The camera is not turned on.
Confirm that the camera is turned on.
Multiple users are operating the camera simultaneously.
Wait for a while, and access the camera again.
The pan/tilt reaches its...

Troubleshooting
14
Audio Problems
ProblemCause and Remedy
Listen button is 
displayed gray.The [Input] setting is set to [Disable] on the Audio page.
Change it to [Enable]. (See page 78 of the Operating 
Instructions on the Setup CD-ROM)
In the access level settings on the General User page, [Listen] is 
not permitted.
Permit [Listen]. (See page 84 of the Operating Instructions 
on the Setup CD-ROM)
Talk button is 
displayed gray.The [Output] setting is set to [Disable] on the Audio page.
Change it to...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 15
Audio cannot be 
heard on the 
computer.The Listen button appears like this: 
Click the Listen button. (It will change to .)
The number of simultaneous access for the audio is 
exceeding the limit.
The Listen button is displayed gray.
[Listen] is not permitted on the General User page. Permit it. 
(See page 
84 of Operating Instructions on the Setup CD-
ROM)
The volume is set to minimum.
Adjust the volume on the volume adjustment...

Troubleshooting
16
Audio is not 
produced from 
an external 
speaker 
connected to 
the camera.The Talk button appears like this: 
Click the Talk button. (It will change to .)
The Talk button is gray.
[Talk] is not permitted on the General User page. Permit it. 
(See page 
84 of Operating Instructions on the Setup CD-
ROM)
Microphone is not selected on your PCs volume control screen.
Click [Options][Properties], and check [Recording] on 
the Volume Control window. In the Show the following 
volume...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 17
Noise can be 
heard.The plug of the external microphone or speaker is dirty.
Wipe the connection terminal of the microphone or speaker.
The external microphone or speaker is not connected properly.
Correctly connect the external microphone or speaker.
The audio from your PC speaker is being caught by your PC 
microphone, then the camera is transmitting the audio as the 
noise.
Check [mute] for the microphone column on the volume 
control...

Troubleshooting
18
Image Buffer/Image Transfer
ProblemCause and Remedy
The camera 
does not 
transfer the 
image by E-mail 
or FTP.Errors have occurred on the way to the E-mail or FTP server.
See the Protocol column on the Status page (see page 135 
of the Operating Instructions on the Setup CD-ROM), and 
check if the error is displayed.
The default gateway and DNS server addresses are not 
assigned correctly.
Assign them correctly (see page 43 or page 48 of the 
Operating Instructions on the Setup...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 19
IPv6
ProblemCause and Remedy
The Top page is 
not displayed 
with the IPv6 
address.The IPv6 address is not set on the camera.
Check if the IP address and default gateway are displayed in 
the network (IPv6) column of the status page (see page 
135 
of Operating Instructions on the Setup CD-ROM). If neither 
or only one is displayed, it is possible that the connection is 
incorrect or that the IPv6 router is not set properly. Set them...

Troubleshooting
20
IPsec
ProblemCause and Remedy
The camera 
cannot be 
accessed in 
transport mode.IPsec policy settings are restricted.
Decrease the number of computers connected 
simultaneously, and wait for a while, or shorten the lifetime in 
the PCs IPsec settings.
IPsec settings have not been set on your PC.
Set IPsec settings on your PC. See the Panasonic Network 
Camera support website (http://panasonic.co.jp/pcc/
products/en/netwkcam/) for how to do this.
The pre-shared key is not set...