Panasonic Kx Fpg376 Operating Instructions Manual

							9. Help
69
For Fax Advantage assistance, call 1-800-435-7329. —————————————————————
TRANSMIT ERROR
LA transmission error occurred. Try again.
LIf you send a fax overseas, try the following:
–Use the overseas transmission mode 
(feature #23 on page 61).
–Add 2 pauses at the end of the telephone 
number or dial manually.
—————————————————————
UNIT OVERHEATED
LThe unit is too hot. Let the unit cool down.
9.2.2 Handset
—————————————————————
LThere is no space to store new items in 
navigator directory. Erase unnecessary items 
(page 35).
—————————————————————
LThe handset has lost communication with the 
base unit. Walk closer to the base unit, and 
try again.
LPlace the handset on the base unit and try 
again.
LThe power cord is disconnected. Plug in the 
power cord.
LRaise the base unit antenna.
—————————————————————
L{e}, {v}, {FLASH}, {CALL 
WAIT/PLAYBACK}, {CLEAR}, {HOLD} or 
{INTERCOM} was pressed while the base 
unit was in use.
—————————————————————
LA button was pressed while the handset was 
on the base unit. Lift the handset and press 
the button again.—————————————————————
LWhile programming, the handset has lost 
communication with the base unit. Move 
closer to the base unit.
Freque ntly  As ked  Ques tions
9.3 When a function does 
not work, check here
9.3.1 Initial settings
I cannot hear a dial tone.
LIf you used a splitter to connect the unit, 
remove the splitter and connect the unit to the 
wall jack directly. If the unit operates properly, 
check the splitter.
LDisconnect the unit from the telephone line 
and connect the line to a known working 
telephone. If the working telephone operates 
properly, contact our service personnel to 
have the unit repaired. If the working 
telephone does not operate properly, contact 
your telephone company.
LThe power cord or telephone line cord is not 
connected. Check the connections.
LIf you connected the fax machine through a 
computer modem, connect the fax machine 
directly to a telephone line jack.
I cannot make calls.
LThe dialing mode setting is wrong. Change 
the setting (feature #13 on page 61).
The unit does not ring.
LThe ringer volume is turned OFF. Adjust it 
(page 25, 26).
LThe ring setting in TAM/FAX mode (feature 
#06) is set to “RINGER OFF”. Change to 
another ring setting (page 61).
9.3.2 General
The unit displays “CHECK PAPER” though the 
paper is inserted.
LThe paper is inserted halfway. Insert it 
correctly (page 14) and press {START} to 
clear the message.
Directory full
No link to base
Place on cradle
and try again.
 Not available
Please lift up
and try again.
  Save error
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							9. Help
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For Fax Advantage assistance, call 1-800-435-7329.
The other party complains they only hear a 
fax tone and cannot talk.
LFAX ONLY mode is set. Tell the other party 
the number is only used for faxes.
LChange to TEL mode (page 44) or TAM/FAX 
mode (page 45).
LIf you use a Distinctive Ring service, turn 
AUTO ANSWER OFF so that the fax 
machine is in TEL mode.
LIf you use a Distinctive Ring service, make 
sure you have set the same ring pattern 
assigned by the telephone company (page 
47).
The {REDIAL/PAUSE} button does not 
function properly.
LIf this button is pressed while dialing, a pause 
will be inserted. If pressed immediately after 
a dial tone is obtained, the last number dialed 
will be redialed.
The receiving mode does not function 
properly.
LThe Distinctive Ring is set (feature #31 on 
page 62).
During programming, I cannot enter the code 
or ID number.
LAll or part of the numbers are the same as 
another code or ID. Change the number:
–remote operation ID: feature #11 on page 
61.
–fax activation code: feature #41 on page 
62.
–password for mailbox 1: feature #51 on 
page 63.
–password for mailbox 2: feature #52 on 
page 63.
The ink film runs out quickly.
LReplacement films can print about 113 letter-
sized pages each. Every page that comes 
out of the machine is considered as a full 
page. Also, if the sending report (feature #04 
on page 60) is set to “ON”, change the setting 
to “OFF” or “ERROR” to save film.
The unit beeps.
LRecording paper or ink film has run out. 
Press {STOP} to stop the beeps and install 
paper/ink film.
Whenever I try to retrieve my voice mail 
messages, I am interrupted by the fax tone.
LYou are probably entering {*}{#}{9}. This is 
the default setting for the fax activation code. If you use a voice mail service, turn the fax 
activation feature OFF or reprogram the 
activation code (feature #41 on page 62).
The speakerphone is not working.
LUse the speakerphone in a quiet room.
LIf you have difficulty hearing the other party, 
adjust the volume.
The {LOCATOR/INTERCOM} button does not 
function.
LThe handset is too far from the base unit.
LThe handset is talking on an external call.
While having an intercom call, the intercom 
call stops and the unit starts to ring.
LSomeone is calling you from outside.
Press {TA L K}, {SP-PHONE} or {DIGITAL 
SP-PHONE} to answer the outside call.
9.3.3 Cordless handset
The handset does not work.
LMake sure that the battery is installed 
correctly (page 15).
LCharge the battery fully (page 18).
LClean the charge contacts and charge again 
(page 18).
The handset does not ring.
LThe ringer volume is set to OFF. Adjust it 
(page 25).
The display shows “No link to base 
Place on cradle and try again.” and an 
alarm tone sounds.
LThe handset has lost communication with the 
base unit. Walk closer to the base unit, and 
try again.
LPlace the handset on the base unit and try 
again.
LThe power cord is disconnected. Plug in the 
power cord.
LRaise the base unit antenna.
Static, sound cuts in/out, fades. Interference 
from other electrical units.
LUse the handset and the base unit away from 
other electrical appliances.
LMove closer to the base unit.
LPress {
						

							9. Help
71
For Fax Advantage assistance, call 1-800-435-7329.
The handset stops working while being used.
LPlace the handset on the base unit, and 
disconnect the power cord to reset the unit. 
Connect the power cord, and try again.
I cannot store an item in the navigator 
directory.
LYou cannot store an item in the directory:
–while the handset is in the talk, or 
intercom mode.
–while the base unit is in use.
LDo not pause for over 1 minute while storing.
While storing an item in the navigator 
directory, the handset starts to ring.
LTo answer a call, press {TA L K} or {SP-
PHONE}. Storing will be canceled. Store the 
name and number again.
I cannot redial by pressing {REDIAL/PAUSE}.
LIf the last number dialed was more than 32 
digits long, the number will not be redialed 
correctly.
The handset beeps intermittently and/or 
“Recharge” is displayed and 01 234 
flashes.
LCharge the battery fully (page 18).
I charged the battery fully, but “Recharge” is 
still displayed and 01 234 continues to 
flash.
LClean the charge contacts and charge again 
(page 18).
LIt is time to replace the battery (page 15).
I cannot receive documents by pressing 
{*}{#}{9} on the handset.
LYou must set the remote fax activation to ON 
(feature #41 on page 62) beforehand.
LPress {*}{#}{9} firmly. A single beep will 
be heard.
LThe memory is filled with received 
documents due to a lack of recording paper 
or a recording paper jam. Install paper or 
clear the jammed paper.
The handset display is blank.
LCharge the battery fully (page 18).
The handset display exits the Caller ID list 
while viewing caller information.
LDo not pause for over 1 minute on the 
handset while searching.
9.3.4 Fax – sending
I cannot send documents.
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
LThe other party’s machine is not a fax 
machine. Check with the other party.
LThe other party’s fax machine rings too many 
times. Send the fax manually (page 40).
I cannot send a fax overseas.
LUse the overseas transmission mode 
(feature #23 on page 61).
LAdd two pauses at the end of the telephone 
number or dial manually.
The other party complains that letters on 
their received document are distorted or not 
clear.
LIf your line has special telephone services 
such as call waiting, the service may have 
been activated during fax transmission. 
Connect the unit to a line that does not have 
these services.
LAn extension telephone on the same line is 
off the hook. Hang up the extension 
telephone and try again.
LTry copying the document with this unit. If the 
copied image is clear, there may be 
something wrong with the other party’s 
machine.
The other party complains that smudges or 
black lines appear on their received 
document.
LThe glass or rollers are dirty with correction 
fluid, etc. Clean them (page 77). Please do 
not insert the document before correction 
fluid has dried completely.
9.3.5 Fax – receiving
I cannot receive documents.
LWhen you have a single telephone line and 
subscribe to a voice mail service, you must 
also subscribe to a Distinctive Ring service 
(page 47).
LThe ink film is empty. Replace the ink film 
with a new one (page 13).
I cannot receive documents automatically.
LThe receiving mode is set to TEL mode. Set 
to TAM/FAX mode (page 45) or FAX ONLY 
mode (page 46).
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							9. Help
72
For Fax Advantage assistance, call 1-800-435-7329. LThe time taken to answer the call is too long. 
Decrease the number of rings in feature #06 
(page 61).
LThe greeting message is too long. Record a 
shorter message (page 51).
The display shows “CONNECTING.....”, but 
faxes are not received.
LThe incoming call is not a fax. Change the 
receiving mode to TAM/FAX mode (page 45) 
or TEL mode (page 44).
A blank sheet is ejected.
LIf a blank sheet is ejected after the received 
document is printed out, the receiving 
reduction rate is not programmed correctly. 
Program the proper rate in feature #36 (page 
62).
LThe other party placed the document in their 
fax machine facing the wrong way. Check 
with the other party.
A white line or a smudge appears on your 
recording paper.
LThe glass or rollers are dirty with correction 
fluid, etc. Clean them (page 77). Please do 
not insert the document before correction 
fluid has dried completely.
The printing quality is poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement 
film. Refer to page 9 for further details.
LThe other party sent a faint document. Ask 
them to send a clearer copy of the document.
LThe thermal head is dirty. Clean it (page 78).
LSome paper has instructions recommending 
which side to print on. Try turning the 
recording paper over.
LYou may have used paper with a cotton 
and/or fiber content that is over 20%, such as 
letterhead or resume paper. We recommend 
smooth paper such as “Hammermill Jet Print” 
for clearer printing.
I cannot receive documents by pressing 
{*}{#}{9} on the handset.
LYou must set the remote fax activation to ON 
(feature #41 on page 62) beforehand.
LPress {*}{#}{9} firmly. A single beep will 
be heard.
LThe memory is filled with received 
documents due to a lack of recording paper 
or a recording paper jam. Install paper (page 
14) or clear the jammed paper (page 74).
The other party complains that they cannot 
send a document.
LThe memory is filled with received 
documents due to a lack of recording paper 
or a recording paper jam. Install paper (page 
14) or clear the jammed paper (page 74).
LThe unit is not in TAM/FAX or FAX ONLY 
mode. Select the desired mode using feature 
#77 (page 64) and press {AUTO ANSWER} 
repeatedly until TAM/FAX or FAX ONLY 
mode is displayed.
I cannot select the desired receiving mode.
LIf you want to set TAM/FAX or FAX ONLY 
mode:
–select the desired mode using feature #77 
(page 64), and
–press {AUTO ANSWER} repeatedly until 
the desired mode is displayed.
LIf you want to set TEL mode:
–press {AUTO ANSWER} repeatedly until 
TEL mode is displayed.
9.3.6 Copying
The unit will not make a copy.
LThe ink film is empty. Replace the ink film 
with a new one (page 13).
LYou cannot make a copy during 
programming.
LYou cannot make a copy during telephone 
conversation.
A black line, white line or smudge appears on 
the copied document.
LThe glass or rollers are dirty with correction 
fluid, etc. Clean them (page 77). Please do 
not insert the document before correction 
fluid has dried completely.
The copied image is distorted.
LThe thermal head is dirty. Clean it (page 78).
The printing quality is poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement 
film. Refer to page 9 for further details.
LSome paper has instructions recommending 
which side to print on. Try turning the 
recording paper over.
ABC
OriginalCopy
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							9. Help
73
For Fax Advantage assistance, call 1-800-435-7329. LYou may have used paper with a cotton 
and/or fiber content that is over 20%, such as 
letterhead or resume paper. We recommend 
smooth paper such as “Hammermill Jet Print” 
for clearer printing.
9.3.7 Answering machine
I cannot listen to messages from a remote 
location.
LPress the remote operation ID correctly and 
firmly (feature #11 on page 61).
LThe unit is not in TAM/FAX mode. Change to 
TAM/FAX mode (page 45).
Messages in the mailbox do not play back.
LThe mailbox password is wrong. Enter the 
correct password.
–For mailbox 1, see feature #51 on page 
63.
–For mailbox 2, see feature #52 on page 
63.
The other party complains that they cannot 
leave a voice message.
LThe memory is full. Erase unnecessary 
messages (page 52, 53, 55).
While operating the answering machine from 
the handset, the remote operation stops and 
the unit starts to ring.
LSomeone is calling you from outside.
Press {TA L K} or {SP-PHONE} to answer the 
outside call.
I cannot operate the answering machine with 
the handset.
LSomeone is operating the answering 
machine.
LYou are too far from the base unit. Move 
closer to the base unit.
9.3.8 If a power failure occurs
LThe unit will not function.
LThe unit is not designed for making 
emergency telephone calls when the power 
fails. Alternative arrangements should be 
made for access to emergency services.
LFax transmission and reception will be 
interrupted.
LIf the delayed transmission (feature #25, 
page 61) is programmed and the start time 
occurs during a power failure, transmission 
will be attempted soon after power is 
restored.LIf any fax documents are stored in the 
memory, they will be lost. When power is 
restored, a power down report will be printed 
out stating which contents in the memory 
have been erased.
Jams
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							9. Help
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For Fax Advantage assistance, call 1-800-435-7329.
9.4 Recording paper jams
9.4.1 When the recording paper 
has jammed in the unit
The display will show the following.
PAPER JAMMED
1Open the front cover (1) by pulling up the 
center part (2).
2Release the back cover by pushing the green 
button (1) on the right side of the unit.
OR
Release the back cover by pushing in the 
green lever (2) in the unit.
3Open the back cover (1).
4Remove the jammed recording paper (1).
5Turn the gear of the blue core (1) in the 
direction of the arrow until the white core (2) 
begins to turn.
12
21
1
1
1
2
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							9. Help
75
For Fax Advantage assistance, call 1-800-435-7329. LMake sure that the ink film is wrapped 
around the blue core (3) at least once.
6First close the back cover securely (1) by 
pushing down on the dotted area on both 
sides (2). Then close the front cover 
securely (3).
7Remove the recording paper and straighten. 
Pull the tension plate forward (1) and insert 
the paper. Then push the tension plate back.
9.4.2 When the recording paper 
was not fed into the unit properly
The display will show the following.
CHECK PAPER
Remove the recording paper and straighten. Pull 
the tension plate forward (1) and insert the 
paper. Push the tension plate back, then press 
{START} to clear the message.
Correct
Tight 1 turn
Slack/CreaseReverse
Incorrect
The ink film is not wrapped around the 
blue core.
3
1
3
2
1
{START}1
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							9. Help
76
For Fax Advantage assistance, call 1-800-435-7329.
9.5 Document jams – 
sending
1Open the front cover (1) by pulling up the 
center part (2). Remove the jammed 
document carefully (3).
2Close the front cover securely (1).Note:
LDo not pull out the jammed paper forcibly 
before opening the front cover.
Cle aning
12
3
1
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							9. Help
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For Fax Advantage assistance, call 1-800-435-7329.
9.6 Document feeder 
cleaning
Clean the document feeder in the following 
cases:
–If misfeeding of the document occurs 
frequently.
–If smudges or black/white lines appear on the 
original document when transmitting or 
copying.
1Disconnect the power cord and the 
telephone line cord.
2Open the front cover (1) by pulling up the 
center part (2).
3Clean the document feeder rollers (1) and 
rubber flap (2) with a cloth moistened with 
isopropyl rubbing alcohol, and let all parts 
dry thoroughly. Clean the glass (3) with a 
soft, dry cloth.Caution:
LDo not use paper products, such as 
paper towels or tissues.
4Close the front cover securely (1).
5Connect the power cord and the telephone 
line cord.
12
21
3
1
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							9. Help
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For Fax Advantage assistance, call 1-800-435-7329.
9.7 Thermal head cleaning
If smudges or black/white lines appear on a 
copied/received document, check for dust on the 
thermal head. Clean the thermal head to remove 
the dust.
1Disconnect the power cord and the 
telephone line cord.
2Open the front cover (1) by pulling up the 
center part (2).
3Release the back cover by pushing the green 
button (1) on the right side of the unit.
OR
Release the back cover by pushing in the 
green lever (2) in the unit.
4Open the back cover (1). Remove the ink 
film (2).
5Clean the thermal head (1) with a cloth 
moistened with isopropyl rubbing alcohol, 
and let it dry thoroughly.
Caution:
LTo prevent a malfunction due to static 
electricity, do not use a dry cloth and 
do not touch the thermal head directly.
6Reinstall the ink film and close the covers 
(see steps 4 to 6 on page 12).
7Connect the power cord and the telephone 
line cord.
12
21
1
2
1
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