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Panasonic Kx Fp215 Operating Instruction Manual

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    							10. Maintenance
    51
    Cleaning
    10.3 Document feeder/recording 
    paper feeder/scanner glass 
    cleaning
    Clean the document feeder/recording paper 
    feeder/scanner glass when:
    – Documents or recording paper frequently misfeed.
    – Smudges or black/white lines appear on the original 
    document when sending or copying.
    Important:
    LRemove the recording paper, then remove the 
    paper tray beforehand, otherwise the paper may 
    misfeed or jam.
    1Disconnect the power cord and the telephone line 
    cord.
    2Open the front cover (1), push the green button 
    (2), then open the back cover (3).
    3Clean the document feeder rollers (4) and rubber 
    flap (5) with a cloth moistened with isopropyl 
    rubbing alcohol, and let all parts dry thoroughly. 
    Clean the scanner glass (6) with a soft, dry cloth.Caution:
    LDo not use paper products, such as paper 
    towels or tissues.
    4Clean the recording paper feeder roller (7) with a 
    cloth moistened with isopropyl rubbing alcohol, and 
    let all parts dry thoroughly.
    5Close the back cover securely by pushing down on 
    the dotted area at both ends (8), then close the 
    front cover securely (9).
    6Install the paper tray (page 12), then insert the 
    recording paper gently (page 13).
    7Connect the power cord and the telephone line cord.
    1
    3
    2
    4
    64 5
    7
    8
    9
    FP215-PNQX1896ZA-OI-en.book  Page 51  Tuesday, December 23, 2008  11:09 AM 
    						
    							10. Maintenance
    52
    10.4 Thermal head cleaning
    If smudges or black/white lines appear on a 
    copied/received document, check whether there is dust 
    on the thermal head. Clean the thermal head to remove 
    the dust.
    Important:
    LRemove the recording paper, then remove the 
    paper tray beforehand, otherwise the paper may 
    misfeed or jam.
    1Disconnect the power cord and the telephone line 
    cord.
    2Open the front cover (1), push the green button 
    (2), then open the back cover (3).
    3Remove the ink film (4).
    4Clean the thermal head (5) with a cloth moistened 
    with isopropyl rubbing alcohol, and let it dry 
    thoroughly.
    Caution:
    LTo prevent a malfunction due to static 
    electricity, do not use a dry cloth and do not 
    touch the thermal head directly.
    5Re-install the ink film and close the covers (see step 
    4 to 7 on page 10).
    6Install the paper tray (page 12), then insert the 
    recording paper gently (page 13).
    7Connect the power cord and the telephone line cord.
    1
    3
    2
    4
    5
    FP215-PNQX1896ZA-OI-en.book  Page 52  Tuesday, December 23, 2008  11:09 AM 
    						
    							11. General Information
    53
    11 G en era l In for m at i on Printe d Repor ts
    11.1 Reference lists and reports
    You can print out the following lists and reports for your 
    reference:
    –“SETUP LIST”
    –“PHONEBOOK LIST”
    –“JOURNAL REPORT”
    –“PRINTER TEST”
    LIf the test print has a smudges, blurred points or 
    lines, clean the thermal head (page 52).
    –“BROADCAST LIST”
    –“CALLER ID LIST”
    1Press {MENU} repeatedly to display “PRINT 
    REPORT”.
    2Press {} repeatedly to display the desired 
    item. i {SET}
    LTo stop printing, press {STOP}.
    3{MENU}
    Sp ecific ation s
    11.2 Specifications
    ■ Applicable lines:
    Public Switched Telephone Network
    ■ Document size:
    Max. 216 mm (8
    1/2) in width, Max. 600 mm (235/8) in 
    length
    ■ Effective scanning width:
    208 mm (8
    3/16)
    ■ Effective printing width:
    Letter: 208 mm (8
    3/16)
    A4: 202 mm (715/16)
    ■ Transmission speed*1:
    Approx. 8 s/page (ECM-MMR)*2
    ■ Scanning density:
    Horizontal: 8 pels/mm (203 pels/inch)
    Vertical: 3.85 lines/mm (98 lines/inch) (standard 
    resolution)
    7.7 lines/mm (196 lines/inch) (fine/photo resolution)
    15.4 lines/mm (392 lines/inch) (super fine resolution)
    ■ Photo resolution:
    64 levels
    ■ Scanner type:
    Contact Image Sensor
    ■ Printer type:
    Thermal Transfer on plain paper
    ■ Data compression system:
    Modified Huffman (MH), Modified READ (MR), Modified 
    Modified READ (MMR)
    ■ Modem speed:
    14,400 / 12,000 / 9,600 / 7,200 / 4,800 / 2,400 bps; 
    Automatic Fallback
    ■ Operating environment:
    5 °C – 35 °C (41 °F – 95 °F), 20 % – 80 % RH (Relative 
    Humidity)
    ■ Dimensions:
    Approx. height 106 mm × width 356 mm × depth 200 mm 
    (4
    3/16 × 14 × 77/8)
    ■ Mass (Weight):
    Approx. 2.7 kg (5.9 lb)
    ■ Power consumption:
    Standby: Approx. 1.4 W
    Transmission: Approx. 12 W
    Reception: Approx. 30 W (When receiving a 20 % black 
    document)
    Copy: Approx. 40 W (When copying a 20 % black 
    document)
    Maximum: Approx. 135 W (When copying a 100 % black 
    document)
    ■ Power supply:
    120 V AC, 60 Hz
    ■ Voice memory capacity:
    Approx. 18 minutes of recording time including the 
    greeting messages. (Recording time may be reduced by 
    the calling party’s background noise.)
    {SET}
    {MENU}{}
    {STOP}
    FP215-PNQX1896ZA-OI-en.book  Page 53  Tuesday, December 23, 2008  11:09 AM 
    						
    							11. General Information
    54
    ■ Fax memory capacity*3:
    Transmission: Approx. 25 pages
    Reception: Approx. 28 pages
    (Based on the ITU-T No. 1 Test Chart in standard 
    resolution, without using the Error Correction Mode.)
    *1 Transmission speed depends on the contents of the 
    pages, resolution, telephone line conditions and 
    capability of the other party’s machine.
    *2 Transmission speed is based on the ITU-T No. 1 Test 
    Chart with original mode. If the capability of the other 
    party’s machine is inferior to your unit, the 
    transmission time may be longer.
    *3 If an error occurs during fax reception, such as a 
    paper jam or if the recording paper runs out, the fax 
    and subsequent faxes will be retained in memory.
    ITU-T No. 1 Test Chart
    Note:
    LDesign and specifications are subject to change 
    without notice.
    LThe pictures and illustrations in these instructions 
    may vary slightly from the actual product.
    LThe accuracy of the clock is approximately ±60 
    seconds a month.Recording paper specifications
    Recording paper size:
    Letter: 216 mm × 279 mm (8
    1/2 × 11)
    A4: 210 mm × 297 mm (81/4 × 1111/16)
    Recording paper weight:
    60 g/m
    2 to 90 g/m2 (16 lb to 24 lb)
    Note for recording paper:
    LDo not use the following types of paper:
    – Paper with cotton and/or fiber content that is over 
    20 %, such as letterhead paper or paper used for 
    resumes
    – Extremely smooth or shiny paper, or paper that is 
    highly textured
    – Coated, damaged or wrinkled paper
    – Paper with foreign objects attached, such as tabs 
    or staples
    – Paper which has dust, lint or oil stains
    – Paper that will melt, vaporize, discolor, scorch or 
    emit dangerous fumes near 200°C (392°F), 
    such as vellum paper. These materials may 
    transfer onto the fusing roller and cause damage.
    – Moist paper
    LSome paper only accepts print on one side. Try using 
    the other side of the paper if you are not happy with 
    the print quality or if misfeeding occurs.
    LFor proper paper feeding and best print quality, we 
    recommend using long-grained paper.
    LDo not use paper of different types or thickness at the 
    same time. This may cause paper jams.
    LAvoid double-sided printing.
    LDo not use paper printed from this unit for double-
    sided printing with other copiers or printers. This may 
    cause paper jams.
    LTo avoid curling, do not open paper packs until you 
    are ready to use the paper. Store unused paper in 
    the original packaging, in a cool and dry location.
    FP215-PNQX1896ZA-OI-en.book  Page 54  Tuesday, December 23, 2008  11:09 AM 
    						
    							11. General Information
    55
    FCC and Other Information
    11.3 FCC and Other Information
    This device complies with Part 15 of the FCC Rules. 
    Operation is subject to the following two conditions:
    (1) This device may not cause harmful interference, and 
    (2) this device must accept any interference received, 
    including interference that may cause undesired 
    operation.
    CAUTION:Any changes or modifications not expressly approved by 
    the party responsible for compliance could void the 
    user’s authority to operate this device.
    NOTE:This equipment has been tested and found to comply 
    with the limits for a Class B digital device, pursuant to 
    Part 15 of the FCC Rules. These limits are designed to 
    provide reasonable protection against harmful 
    interference in a residential installation. This equipment 
    generates, uses, and can radiate radio frequency energy 
    and, if not installed and used in accordance with the 
    instructions, may cause harmful interference to radio 
    communications. However, there is no guarantee that 
    interference will not occur in a particular installation. If 
    this equipment does cause harmful interference to radio 
    or television reception, which can be determined by 
    turning the equipment off and on, the user is encouraged 
    to try to correct the interference by one or more of
    the following measures:
    — Reorient or relocate the receiving antenna.
    — Increase the separation between the equipment and 
    receiver.
    — Connect the equipment into an outlet on a circuit 
    different from that to which the receiver is connected.
    — Consult the dealer or an experienced radio/TV 
    technician for help.
    This equipment complies with Part 68 of the FCC rules 
    and the requirements adopted by the ACTA. On the rear 
    of this equipment is a label that contains, among other 
    information, a product identifier in the format US:ACJ-----
    -----.
    If requested, this number must be provided to the 
    telephone company.
     Registration No .....(found on the rear of the unit)
     Ringer Equivalence No. (REN) 
    ...............................(found on the rear of the unit)
    A plug and jack used to connect this equipment to the 
    premises wiring and telephone network must comply 
    with the applicable FCC Part 68 rules and requirements 
    adopted by the ACTA. A compliant telephone cord and 
    modular plug is provided with this product. It is designed 
    to be connected to a compatible modular jack that is also 
    compliant.
    The REN is used to determine the number of devices 
    that may be connected to a telephone line. Excessive 
    RENs on a telephone line may result in the devices not 
    ringing in response to an incoming call. In most but not 
    all areas, the sum of RENs should not exceed five 
    (5.0).To be certain of the number of devices that may be 
    connected to a line, as determined by the total RENs, 
    contact the local telephone company. For products approved after July 23,2001,the REN for this product is 
    part of the product identifier that has the format 
    US:AAAEQ##TXXXX. The digits represented by ## are 
    the REN without a decimal point (e.g.,03 is a REN of 
    0.3).
    If this equipment causes harm to the telephone network, 
    the telephone company will notify you in advance that 
    temporary discontinuance of service may be required. 
    But if advance notice isnt practical, the telephone 
    company will notify the customer as soon as possible. 
    Also, you will be advised of your right to file a complaint 
    with the FCC if you believe it is necessary.
    The telephone company may make changes in its 
    facilities, equipment, operations or procedures that could 
    affect the operation of the equipment. If this happens the 
    telephone company will provide advance notice in order 
    for you to make necessary modifications to maintain 
    uninterrupted service.
    If trouble is experienced with this equipment, for repair or 
    warranty information, please contact a Factory Service 
    Center or other Authorized Servicer. If the equipment is 
    causing harm to the telephone network, the telephone 
    company may request that you disconnect the equipment 
    until the problem is resolved.
    Connection to party line service is subject to state tariffs. 
    Contact the state public utility commission, public service 
    commission or corporation commission for information.
    If your home has specially wired alarm equipment 
    connected to the telephone line, ensure the installation of 
    this equipment does not disable your alarm equipment. If 
    you have questions about what will disable alarm 
    equipment, consult your telephone company or a 
    qualified installer.
    This equipment is hearing aid compatible as defined by 
    the FCC in 47 CFR Section 68.316.
    WHEN PROGRAMMING EMERGENCY NUMBERS 
    AND(OR) MAKING TEST CALLS TO EMERGENCY 
    NUMBERS:
    1) Remain on the line and briefly explain to the 
    dispatcher the reason for the call.
    2) Perform such activities in the off-peak hours, such as 
    early morning or late evenings.
    Compliance with TIA-1083 standard:Telephone handsets identified with this logo have  
    reduced noise and interference when used with T-Coil 
    equipped hearing aids and cochlear implants.
    T
    Compatible with
    Hearing Aid T-Coil
    TIA-1083
    FP215-PNQX1896ZA-OI-en.book  Page 55  Tuesday, December 23, 2008  11:09 AM 
    						
    							11. General Information
    56
    Limited  Wa rranty
    11.4 Limited Warranty (United States and Puerto Rico)
    PANASONIC CORPORATION OF NORTH AMERICA
    One Panasonic Way, Secaucus, New Jersey 07094
    Panasonic Facsimile/Multi-Function Product 
    Limited Warranty
    Limited Warranty  Coverage
    If your product does not work properly because of a defect in materials or workmanship, Panasonic Corporation of North America 
    (referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original 
    purchase (“Limited Warranty period”), at its option either (a) repair your product with new or refurbished parts, or (b) replace it with a 
    new or a refurbished product. The decision to repair or replace will be made by the warrantor.
    Batteries, antennas, ink film, toner cartridge, drum unit, and ink cartridge (as may be applicable), and cosmetic parts (cabinet) are not 
    warranted under this Limited Warranty.
     During the “Labor” Limited Warranty period there will be no charge for labor.  During the “Parts” Limited Warranty period, there will be 
    no charge for parts.  You must mail-in your product during the Limited Warranty period.  This Limited Warranty only applies to products 
    purchased and serviced in the United States or Puerto Rico. This Limited Warranty is extended only to the original purchaser and only 
    covers products purchased as new.  A purchase receipt or other proof of the original purchase date is required for Limited Warranty 
    service.
    Mail-In Service
    For Mail-In Service in the United States and Puerto Rico call 1-800-211-PANA (7262)
    Limited Warranty Limits And Exclusions
    This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and 
    tear or cosmetic damage.  The Limited Warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which 
    are caused by products not supplied by the warrantor such as non Panasonic ink film, toner cartridge or drum unit, or failures which 
    result from accidents, misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty installation, set-up 
    adjustments, signal reception problems, misadjustment of consumer controls, improper maintenance, power line surge, improper 
    voltage supply, lightning damage, modification, introduction of sand, humidity or liquids, rental use of the product, service by anyone 
    other than a Factory Service Center or other Authorized Servicer, or damage that is attributable to acts of God.
    THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY COVERAGE”.  THE 
    WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS 
    PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY.  (As examples, this excludes damages for lost 
    time, cost of having someone remove or re-install an installed unit if applicable, or travel to and from the servicer. The items listed are 
    not exclusive, but are for illustration only.)  ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF 
    MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
    Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied 
    Limited Warranty lasts, so the exclusions may not apply to you.
    This Limited Warranty gives you specific legal rights and you may also have other rights which vary from state to state. If a problem 
    with this product develops during or after the Limited Warranty period, you may contact your dealer or Service Center. If the problem is 
    not handled to your satisfaction, then write to the warrantor’s Consumer Affairs Department at the addresses listed for the warrantor.
    PARTS AND SERVICE WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY ARE YOUR RESPONSIBILITY.
    Product categories Parts Labor
    Laser Facsimile
    Thermal Transfer Facsimile6 Months
    1 (one) Year6 Months
    1 (one) Year
    Laser Multi-Function 1 (one) Year 1 (one) Year
    For In Limited Warranty product service
     Call toll-free 1-800-211-PANA (7262) for the location of an 
    authorized service center.
    If the Limited Warranty has expired, contact our Continued 
    Services Technical Support Line at 1-800-435-7329, for fee 
    based technical support. A credit card will be used to charge 
    this fee.When you ship the product
     Carefully pack your unit, preferably in the original carton.
     Attach a letter, detailing the symptom or problem, to the 
    outside of the carton.
     Send the unit to an authorized service center, prepaid and 
    adequately insured.
     Do not send your unit to the Panasonic Corporation of North 
    America or to any executive or regional sales office. These 
    locations do not repair consumer products.
    FP215-PNQX1896ZA-OI-en.book  Page 56  Tuesday, December 23, 2008  11:09 AM 
    						
    							11. General Information
    57
    Cus tome r Serv ic es
    11.5 Customer Services directory
    Customer Services Directory (United States and Puerto Rico)
    For hearing or speech impaired TTY users, TTY: 1-877-833-8855
    For hearing or speech impaired TTY users, TTY: 1-866-605-1277
    Purchase Parts, Accessories and Instruction Books online for all Panasonic 
    Products by visiting our Web Site at:
    http://www.pstc.panasonic.com
    or, send your request by E-mail to:
    [email protected]
    You may also contact us directly at:
    Phone (800) 332-5368  Fax (800) 237-9080 
    (Monday - Friday 9 am to 9 pm, EST.) 
    Panasonic Service and Technology Company
    20421 84th Avenue South, Kent, WA 98032
    (We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)
    Obtain Product Information and Operating Assistance; locate your nearest 
    Dealer or Service Center; purchase Parts and Accessories; or make Customer 
    Service and Literature requests by visiting our Web Site at:
    http://www.panasonic.com/help
    or E-mail us via: 
    http://www.panasonic.com/contactinfo
    Contact:
    For in Limited Warranty programming and Troubleshooting Support:
    Office Advantage assistance and Service Location finder: 1-800-211-PANA (7262)
    If the Limited Warranty has expired, contact our Continued Services Technical Support Line at 1-800-435-
    7329, for fee based technical support. A credit card will be used to charge this fee.
    Accessory Purchases (United States and Puerto Rico)
    FP215-PNQX1896ZA-OI-en.book  Page 57  Tuesday, December 23, 2008  11:09 AM 
    						
    							12. Index
    58
    12 .  I nd ex
    12.1 Index
    # #00 Quick Setup: 15
    #01 Date and time: 16
    #02 Your logo: 17
    #03 Your fax number: 18
    #04 Confirmation report: 23
    #06 FAX ring count: 37
    #06 TAM ring count: 37
    #10 Caller’s recording time: 37
    #11 Remote operation ID: 37
    #13 Dialing mode: 37
    #16 Paper size: 37
    #17 Ringer tone: 37
    #22 Automatic journal report: 23
    #23 Overseas mode: 38
    #25 Delayed send: 38
    #26 Automatic Caller ID list: 38
    #31 Distinctive Ring: 30
    #32 Fax ring pattern: 30
    #33 Time adjustment: 39
    #34 Quick scan: 23, 31
    #36 Receiving reduction: 39
    #39 LCD display contrast: 39
    #41 Fax activation code: 40
    #44 Memory reception alert: 40
    #46 Friendly reception: 40
    #47 Fax voice guidance: 40
    #54 Greeting time: 33, 40
    #67 Incoming message monitor: 40
    #68 ECM selection: 40
    #72 Flash time: 41
    #75 Caller ID number auto edit: 21
    #76 Connecting tone: 41
    #77 Auto answer: 41
    #80 Set default: 41
    A Accessories: 8
    A4 paper guide: 8
    Paper support: 12
    Paper tray: 12
    Advanced features: 38
    Auto answer setting (Feature #77): 41
    B Basic features: 37
    BROADCAST LIST: 53
    Broadcast transmission: 25
    Button description: 9
    C Caller ID
    Calling back: 21
    Storing: 22
    CALLER ID LIST (Feature #26): 20, 53
    Caller ID number auto edit feature (Feature #75): 21
    Caller’s recording time: 37
    Character table: 17
    Cleaning: 51
    Confirmation report (Feature #04): 23
    Connecting tone (Feature #76): 41
    Connections: 14Copy: 31
    Collation: 31
    Enlarge/Reduce: 31
    D Date and time (Feature #01): 16
    Delayed transmission (Feature #25): 38
    Dialing mode (Feature #13): 37
    Display
    Contrast (Feature #39): 39
    Error messages: 43
    Distinctive Ring service (Feature #31): 30
    Document size: 24
    E ECM selection (Feature #68): 40
    Error messages: 42
    Extension telephone: 27
    F Fax activation code (Feature #41): 40
    Fax number (Feature #03): 18
    FAX ONLY mode: 26, 27
    Fax voice guidance (Feature #47): 40
    Flash time (Feature #72): 41
    Friendly reception (Feature #46): 40
    G Greeting message (Feature #54): 33, 40
    H Help: 15
    BASIC SETTINGS: 15
    CALLER ID: 15
    COPIER: 15
    ERRORS: 15
    FAX SND/RCV: 15
    FEATURE LIST: 15
    FILM ORDER SHEET: 15
    Q and A: 15
    REPORTS: 15
    SEND GUIDE: 15
    TAM OPERATION: 15
    I Incoming message monitor (Feature #67): 40
    Ink film: 10
    J Jams
    Document: 50
    Recording paper: 49
    JOURNAL REPORT (Feature #22): 23, 53
    Junk fax prohibitor: 28
    L Listening to recorded messages: 34, 35
    Logo (Feature #02): 17
    M Memo message: 34
    O One touch: 19
    Overseas mode (Feature #23): 38
    P Paper size (Feature #16): 37
    Phonebook
    Making a phone call: 19
    Sending faxes: 24
    Storing: 19
    PHONEBOOK LIST: 53
    Power failure: 48
    PRINTER TEST: 53
    Programming: 36
    Q Quick scan (Feature #34): 23, 31
    FP215-PNQX1896ZA-OI-en.book  Page 58  Tuesday, December 23, 2008  11:09 AM 
    						
    							12. Index
    59
    Quick Setup (Feature #00): 15
    R Receiving alert (Feature #44): 40
    Receiving faxes
    Automatically: 27
    Manually: 27
    Receiving reduction (Feature #36): 39
    Recording
    Greeting message: 33
    Memo message: 34
    Recording paper: 13, 54
    Recording time
    Incoming message (Feature #10): 37
    TAM/FAX greeting (Feature #54): 40
    Redialing: 23, 24
    Remote operation: 35
    Remote operation ID (Feature #11): 37
    Reports
    Broadcast programming: 53
    Broadcast sending: 25
    Caller ID: 53
    Confirmation: 23
    Journal: 23, 53
    Phonebook: 53
    Power down: 48
    Printer test: 53
    Setup: 53
    Reset (Feature #80): 41
    Resolution: 23, 31
    Ring count
    FAX ONLY (Feature #06): 37
    TAM/FAX (Feature #06): 37
    Ringer tone (Feature #17): 37
    Ring pattern for Distinctive Ring (Feature #32): 30
    S Sending faxes
    Broadcast: 25
    From memory: 23
    Manually: 23
    One touch: 24
    Phonebook: 24
    SETUP LIST: 53
    Storing
    Broadcast: 25
    One touch: 19
    Phonebook: 19
    T TAM/FAX mode: 26, 28
    TEL mode: 26, 27
    Time adjustment: 39
    To l l  s a v e r :  28
    V Voice time/day stamp: 34
    Vo l u m e :  16
    FP215-PNQX1896ZA-OI-en.book  Page 59  Tuesday, December 23, 2008  11:09 AM 
    						
    							PNQX1896ZA     CM1208CK0
    Panasonic Corporation of North America
    One Panasonic Way, Secaucus, New Jersey 07094
    PNQX1896ZACM1208CK0
    Panasonic OFFICE ADVANTAGE PROGRAM
    Free peace of mind,
     direct from Panasonic
    NO EXTRA COST 
    ■Covered during the period of limited warranty1: 
     parts, labor, and toll-free help line
    2
    ■Free replacement3 and repair program
    The Panasonic Office Advantage Consumer Service 
    Program.
    Panasonic knows that if your unit is not up and running, neither is 
    your business. That’s why we created the Panasonic Office 
    Advantage Program. Included at no extra cost with the purchase 
    of a new and unused Panasonic unit, the Office Advantage 
    Program can provide a free replacement unit
    3 if your original unit 
    is in need of repair.
    Here’s how it works:
    1.  If you have a problem with your unit that you purchased new 
    and unused while it is covered by the period of limited 
    warranty
    1, call our toll-free help-line at 1-800-211-PANA 
    (7262)2.
    2. Talk to one of our technical experts to troubleshoot your 
    problem over the phone.
    3. If repairs are necessary and you are entitled to service under 
    the terms and conditions of the limited warranty
    5, we will send 
    a refurbished4 replacement unit to you.
    A second option available under our limited warranty1 is to mail-in 
    your unit to one of our Authorized Independent Service centers, 
    where the unit will be repaired and returned to you.
    Instructions:
    If you choose to receive a replacement unit under the Office 
    Advantage Program, Panasonic will provide a replacement unit 
    which will be completely refurbished, quality-tested by Panasonic 
    technicians and individually hand-inspected before it is shipped 
    to you. You will keep the replacement unit and send the original 
    unit to us in the replacement unit’s box within 10 days upon 
    delivery to avoid unnecessary charges. You need to contact the 
    courier to pick up the unit at no charge to you, should it be 
    determined that you are entitled to warranty service. The original 
    unit must be properly packaged in the same manner as the 
    replacement unit, utilizing the packing materials provided. 
    Damage due to improper or inadequate packing will be charged 
    to you as an out-of-warranty cost.Requirements:
    You must give our technicians a valid credit card number 
    (Discover, VISA, Master Card, or American Express/Optima). 
    The proof-of-purchase must be faxed to 1-888-412-9991 to 
    determine if the unit is under Limited Warranty. Product that is 
    not returned to Panasonic by 10 business days after shipment 
    of the replacement product will be charged to your credit card 
    account at Panasonic’s Suggested Retail Price (see dealer for 
    details). If your original unit is not eligible for warranty service, 
    your card will be charged for the non-warranty repair of the unit 
    at Panasonic’s current rate for parts and labor and for any 
    shipping charges associated with this program. If you do not 
    wish to pay out-of-warranty repair costs, you will be responsible 
    for returning the replacement unit to Panasonic and for paying 
    all shipping charges associated with this program
    including the delivery of the replacement product to you, 
    shipment of the problem unit to Panasonic, shipment of the 
    replacement unit back to Panasonic and the return of your 
    original unit back to you. Credit status will be verified prior to 
    sending the replacement product.
    1.  See Limited Warranty page for more information.
    2.  If the Limited Warranty
    1 has expired, contact our Continued 
    Services Technical Support Line at 1-800-435-7329, for fee 
    based technical support. A credit card will be used to charge 
    this fee.
    3.  Replacement unit is refurbished.
    4.  Panasonic reserves the right to send a refurbished unit. 
    Accessories and consumables are not included.
    5.  Replacement program is only available in the 50 United  
    States and is subject to termination at any time without 
    advance notice. All terms stated in the Limited Warranty 
    apply to this program. Please see Limited Warranty 
    coverage page for more information.
      
    FP215-PNQX1896ZA-OI-en.book  Page 60  Tuesday, December 23, 2008  11:09 AM 
    						
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