Panasonic Kx Fp215 Operating Instruction Manual

							8. Programmable Features
41
Setting flash time{#}{7}{2}The flash time depends on your telephone exchange or host PBX.
{1} “700ms” (default)
{2} “600ms”
{3} “400ms”
{4} “300ms”
{5} “250ms”
{6} “110ms”
{7} “100ms”
{8} “90ms”
Note:
LIf the unit is connected via a PBX, this setting may need to be 
changed in order for PBX functions (transferring a call, etc.) to 
work correctly. Consult your PBX supplier for the correct 
setting.
Setting the Caller ID 
number auto edit 
feature{#}{7}{5}{0} “OFF”
{1} “ON” (default)
See page 21 for details.
Setting the connecting 
tone{#}{7}{6}If you often have trouble when sending faxes, this feature allows 
you to hear connecting tones: fax tone, ring back tone and busy 
tone. You can use those tones to confirm the status of the other 
party’s machine.
{0} “OFF”: Deactivates this feature.
{1} “ON” (default): You will hear connecting tones.
Note:
LIf the ring back tone continues, the other party’s machine may 
not be a fax machine or may have run out of paper. Check with 
the other party.
LThe connecting tone volume cannot be adjusted.
Changing the receiving 
mode in the AUTO 
ANSWER setting{#}{7}{7}{1} “TAM/FAX” (default): Telephone Answering Machine/Fax 
mode (page 28)
{2} “FAX ONLY”: Fax only mode (page 27)
Resetting advanced 
features to their default 
settings{#}{8}{0}{0} “NO” (default)
{1} “YES”
To reset the advanced features:
1.{MENU} i {#}{8}{0}
2.Press {1} to select “YES”. i {SET} i {SET} i 
{MENU}
Note:
LThe ECM setting (feature #68 on page 40) will not be reset.
FeatureFeature codeSelection
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							9. Help
42
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9Help
9.1 Error messages – Reports
If a problem occurs during fax transmission or reception, one of the following messages will be printed on the 
confirmation and journal reports (page 23).
MessageCodeCause & Solution
COMMUNICATION ERROR40-42 
46-72 
FFLA transmission or reception error occurred. Try 
again or check with the other party.
43
44LA line problem occurred. Connect the telephone line 
cord to a different jack and try again.
LAn overseas transmission error occurred. Try using 
the overseas mode (feature #23 on page 38).
DOCUMENT JAMMED-----LRemove the jammed document (page 50).
ERROR-NOT YOUR UNIT53
54
59
70LA transmission or reception error occurred because 
of a problem with the other party’s fax machine. 
Check with the other party.
JUNK FAX PROH. REJECT-----LThe junk fax prohibitor feature of this unit rejected 
fax reception.
MEMORY FULL-----LThe memory is full of received documents due to a 
lack of recording paper, a lack of ink film or a 
recording paper jam. Install paper (page 13), install 
ink film (page 10) or remove the jammed paper 
(page 49).
NO DOCUMENT-----LThe document was not fed into the unit properly. Re-
insert the document and try again.
OTHER FAX NOT RESPONDING-----LThe other party’s fax machine is busy or has run out 
of recording paper. Try again.
LThe other party’s fax machine rang too many times. 
Send the fax manually (page 23).
LThe other party’s machine is not a fax machine. 
Check with the other party.
LThe number you dialed is not in service.
PRESSED THE STOP KEY-----L{STOP} was pressed, and fax transmission or 
reception was canceled.
OK-----LFax transmission or reception was successful.
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							9. Help
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9.2 Error messages – Display
If the unit detects a problem, one or more of the following messages will appear on the display.
DisplayCause & Solution
“BACK COVER OPEN”LThe back cover is open. Close the back cover firmly.
“CALL SERVICE”LThere is something wrong with the unit. Contact our service personnel.
“CHECK DOCUMENT”LThe document was not fed into the unit properly. Re-insert the document. If 
misfeeding occurs frequently, clean the document feeder rollers (page 51) 
and try again.
LThe document is longer than 600 mm (23
5/8). Press {STOP} t o  r e m ove  t h e  
document. Divide the document into two or more sheets, and try again.
“CHECK FILM”LThe ink film is empty. Replace the ink film with a new one (page 10).
LThe ink film is not installed. Install it (page 10).
LThe ink film is slack or creased. Tighten it (see step 5 on page 11).
“CHECK PAPER”LThe recording paper is not installed or the unit has run out of paper. Install 
paper and press {SET} to clear the message.
LThe recording paper was not fed into the unit properly (page 50). Re-install 
paper (page 13) and press {SET} to clear the message.
LThe recording paper has jammed near the recording paper entrance. 
Remove the jammed paper (page 49) and press {SET} to clear the 
message.
“FAX IN MEMORY”LSee the other displayed message instructions to print out the document.
Received documents are stored in memory due to a lack of recording paper, 
a lack of ink film or a recording paper jam. Install paper (page 13), install ink 
film (page 10) or remove the jammed paper (page 49). You will lose all faxes 
in memory if the power is removed. Check with power connected.
“FAX MEMORY FULL”LThe memory is full of received documents due to a lack of recording paper, 
a lack of ink film or a recording paper jam. Install paper (page 13), install ink 
film (page 10) or remove the jammed paper (page 49). You will lose all faxes 
in memory if the power is removed. Check with power connected.
LWhen performing memory transmission, the document being stored 
exceeded the memory capacity of the unit. Send the entire document 
manually.
“FILM EMPTY BUY DIRECT 
FROM”
“www.panasonic.com/faxs
upplies”LThe ink film is empty. Replace the ink film with a new one (page 10). To 
place an order via the Internet, or to check for special offers, visit our web 
site: http://www.panasonic.com/faxsupplies
LThe ink film is slack. Tighten it (see step 5 on page 11) and install again.
LThe fax machine is positioned near appliances such as TVs or speakers 
which generate an intense magnetic field.
“FILM NEAR EMPTY BUY 
DIRECT FROM”
“www.panasonic.com/faxs
upplies”
“TO PRINT ORDER PRESS 
HELP”LThe remaining ink film is low. Prepare a new ink film (page 8). To print the 
film order sheet, press {HELP}, then {SET}. To place an order via the 
Internet, or to check for special offers, visit our web site: 
http://www.panasonic.com/faxsupplies
“MEMORY FULL”LWhen making a copy, the document being stored exceeded the memory 
capacity of the unit. Press {STOP} to clear the message. Divide the 
document into sections.
“MESSAGE FULL”LThere is no memory available to record voice messages. Erase 
unnecessary messages (page 34).
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							9. Help
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Troublesh ooting
9.3 When a function does not work, check here
9.3.1 Initial settings
“MODEM ERROR”LThere is something wrong with the unit’s modem. Contact our service 
personnel.
“NO FAX REPLY”LThe other party’s fax machine is busy or has run out of recording paper. Try 
again.
“OPEN CABINET CHECK FILM 
SLACK”
“OPEN CABINET CHECK FILM 
TYPE”LPlease use genuine Panasonic replacement film (page 8).
LThe ink film is slack. Tighten it (see step 5 on page 11).
LThe fax machine is positioned near appliances such as TVs or speakers 
which generate an intense magnetic field.
“PAPER JAMMED”LA recording paper jam occurred. Remove the jammed paper (page 49).
LYou forced the recording paper into the paper tray too strongly. Remove all 
of the installed paper, and re-install it gently.
“PHONEBOOK FULL”LThere is no space to store new items in the phonebook. Erase unnecessary 
items (page 19).
“PLEASE WAIT”LThe unit is checking that there is no slack or crease in the ink film. Wait for 
a moment while the check is completed.
“RECORDING ERROR”LThe greeting message or memo message you recorded was under 1 
second long. Record a longer message.
“REDIAL TIME OUT”LThe other party’s fax machine is busy or has run out of recording paper. Try 
again.
“REMOVE DOCUMENT”LThe document is jammed. Remove the jammed document (page 50).
LPress {STOP} to eject the jammed paper.
“TRANSMIT ERROR”LA transmission error occurred. Try again.
LIf you send a fax overseas, try the following:
– Use the overseas transmission mode (feature #23 on page 38).
– Add 2 pauses at the end of the telephone number or dial manually.
“UNIT OVERHEATED”LThe unit is too hot. Stop using the unit for a while and let the unit cool down.
ProblemCause & Solution
I cannot hear a dial tone.LIf you used a splitter/coupler to connect the unit, remove the splitter/coupler 
and connect the unit to the wall jack directly. If the unit operates properly, 
check the splitter/coupler.
LDisconnect the unit from the telephone line and connect a known working 
telephone. If the working telephone operates properly, contact our service 
personnel to have the unit repaired. If the working telephone does not 
operate properly, contact your telephone company.
LThe power cord or telephone line cord is not connected. Check the 
connections.
LIf you have connected the fax machine through a computer modem, 
connect the fax machine directly to a telephone line jack.
I cannot make calls.LThe dialing mode setting may be wrong. Change the setting (feature #13 on 
page 37).
The unit does not work.LCheck the connections (page 14).
The unit does not ring.LThe ringer volume is turned OFF. Adjust it (page 16).
DisplayCause & Solution
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							9. Help
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9.3.2 General
ProblemCause & Solution
The unit displays “PAPER 
JAMMED” even though paper 
is installed.LYou forced the recording paper into the paper tray too strongly. Remove all 
of the installed paper, and re-install it gently.
The unit displays “CHECK 
PAPER” even though paper is 
inserted.LThe paper is inserted halfway. Insert it correctly (page 50) and press {SET} 
to clear the message.
The other party complains 
they only hear a fax tone and 
cannot talk.LFAX ONLY mode is set. Tell the other party the number is only used for 
faxes.
LChange the receiving mode to TAM/FAX mode (page 28) or TEL mode 
(page 27).
LIf you use a Distinctive Ring service, make sure you have set the same ring 
pattern assigned by the telephone company (page 30).
{REDIAL} or {PAU S E} does 
not function properly.LIf this button is pressed during dialing, a pause will be inserted. If pressed 
immediately after a dial tone is obtained, the last number dialed will be 
redialed.
The receiving mode does not 
function properly.LDistinctive Ring is set (feature #31 on page 30).
During programming, I 
cannot enter the code or ID 
number.LAll or part of the numbers are the same as another code or ID. Change the 
number:
– remote operation ID: feature #11 on page 37.
– fax activation code: feature #41 on page 40.
The ink film runs out quickly.LEven if there are only a few sentences, every page that comes out of the 
machine is considered a full page.
LTurn OFF the following features:
– confirmation report: feature #04 on page 37.
– journal report: feature #22 on page 38.
– Caller ID list: feature #26 on page 38.
The unit beeps.LThe memory reception alert of feature #44 is ON (page 40), and the unit has 
a document in memory. Press {STOP} to stop the beeps, then see the 
displayed message instructions to solve the problem.
Whenever I try to retrieve my 
voice mail messages, I am 
interrupted by the fax tone.LYou are probably entering {*}{#}{9}. This is the default setting for the fax 
activation code. If you use a voice mail service, turn the fax activation 
feature OFF or reprogram the activation code (feature #41 on page 40).
The speakerphone is not 
working.LUse the speakerphone in a quiet room.
LIf you have difficulty hearing the other party, adjust the volume.
The unit does not display the 
caller’s name and/or 
telephone number.LYou need to subscribe to a Caller ID service.
LOther telephone equipment may be interfering with your phone. Disconnect 
it and try again.
LOther electrical appliances connected to the same outlet may be interfering 
with the Caller ID information.
LTelephone line noise may be affecting the Caller ID information.
LThe caller requested not to send his/her information (page 20).
The display exits the Caller ID 
list while viewing caller 
information.LDo not pause for over 3 minutes while viewing.
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							9. Help
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9.3.3 Fax – sending
9.3.4 Fax – receiving
ProblemCause & Solution
I cannot send documents.LThe other party’s fax machine is busy or has run out of recording paper. Try 
again.
LThe other party’s machine is not a fax machine. Check with the other party.
LThe other party’s fax machine failed to answer the fax automatically. Send 
the fax manually (page 23).
LThe memory is full of received documents and the quick scan (feature #34 
on page 39) is ON. Turn this feature OFF, and send the fax again.
I cannot send a fax overseas.LUse the overseas transmission mode (feature #23 on page 38).
LAdd two pauses at the end of the telephone number or dial manually.
The other party complains 
that letters on their received 
document are distorted or not 
clear.LIf your line has special telephone services such as call waiting, the service 
may have been activated during fax transmission. Connect the unit to a line 
that does not have these services.
LAn extension telephone on the same line is occupying the line. Hang up the 
extension telephone and try again.
LTry copying the document with this unit. If the copied image is clear, there 
may be something wrong with the other party’s machine.
The other party complains 
that black lines, white lines or 
smudges appear on their 
received document.LThe scanner glass or rollers are dirty with correction fluid, etc. Clean them 
(page 51). Please do not insert a document before correction fluid has dried 
completely.
Documents frequently 
misfeed.LClean the document feeder rollers, recording paper feeder and rubber flap 
(page 51).
ProblemCause & Solution
I cannot receive documents.LYou may have subscribed to a voice mail service due to service packs 
offered by your telephone company. Fax and voice message reception may 
not be possible when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail 
service, or
– subscribe to a Distinctive Ring service (page 30).
LThe ink film is empty. Replace the ink film with a new one (page 10).
I cannot receive documents 
automatically.LThe receiving mode is set to TEL mode.
Change the receiving mode to TAM/FAX mode (page 28) or FAX ONLY 
mode (page 27).
LThe time taken to answer the call is too long. Decrease the number of rings 
in feature #06 (page 37).
LThe greeting message is too long. Record a shorter message (page 33).
LMake sure that the Distinctive Ring of feature #31 is set properly (page 30). 
If you do not subscribe to the Distinctive Ring service offered by your local 
telephone company, this feature should be OFF.
The display shows 
“CONNECTING.....”, but 
faxes are not received.LThe receiving mode is set to FAX ONLY mode and the incoming call is not 
a fax. Change the receiving mode:
– TAM/FAX mode (page 28) or TEL mode (page 27).
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							9. Help
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9.3.5 Copying
A blank sheet is ejected.LIf a blank sheet is ejected after the received document is printed out, the 
size of the document sent by the other party is as large as, or larger than, 
the recording paper, and the receiving reduction rate is not programmed 
correctly. Program the proper rate in feature #36 (page 39).
LThe other party placed the document in their fax machine facing the wrong 
way. Check with the other party.
The printing quality is poor.Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 8 for further 
details.
LThe thermal head is dirty. Clean it (page 52).
LIf documents can be copied properly, the unit is working normally. The other 
party may have sent a faint document or there may be something wrong 
with the other party’s machine. Ask them to send a clearer copy of the 
document or to check their fax machine.
LSome paper has instructions recommending which side to print on. Try 
turning the recording paper over.
LYou may have used paper with a cotton and/or fiber content that is over 
20%, such as letterhead or resume paper. We recommend smooth paper 
such as “Hammermill Jet Print” for clearer printing.
Recording paper frequently 
misfeeds.LClean the document feeder rollers, recording paper feeder and rubber flap 
(page 51).
Letters on the received 
document are distorted.LIf your line has special telephone services such as call waiting, the service 
may have been activated during fax reception. Connect the unit to a line that 
does not have these services.
I cannot receive documents 
by pressing {*}{#}{9} on an 
extension telephone.LYou must set remote fax activation to ON (feature #41 on page 40) 
beforehand.
LYou may have changed the remote fax activation code from {*}{#}{9} 
(default setting). Verify the remote fax activation code (feature #41 on page 
40).
LThe memory is full of received documents due to a lack of recording paper, 
a lack of ink film or a recording paper jam. Install paper (page 13), install ink 
film (page 10) or remove the jammed paper (page 49).
The other party complains 
that they cannot send a 
document.LThe receiving mode is set to TEL mode.
Receive the document manually (page 27) or change the receiving mode to 
TAM/FAX mode (page 28) or FAX ONLY mode (page 27).
LThe memory is full of received documents due to a lack of recording paper, 
a lack of ink film or a recording paper jam. Install paper (page 13), install ink 
film (page 10) or remove the jammed paper (page 49).
I cannot select the desired 
receiving mode.LIf you want to set TAM/FAX or FAX ONLY mode:
– select the desired mode using feature #77 (page 41), and press {AU TO  
ANSWER} repeatedly until the desired mode is displayed.
LIf you want to set TEL mode:
– press {AUTO ANSWER} repeatedly until “TEL MODE” is displayed.
LThe Distinctive Ring of feature #31 is activated (page 30).
ProblemCause & Solution
The unit will not make a copy.LThe ink film is empty. Replace the ink film with a new one (page 10).
LYou cannot make a copy during programming.
LYou cannot make a copy during a telephone conversation.
ProblemCause & Solution
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							9. Help
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9.3.6 Answering machine
9.3.7 If a power failure occurs
LThe unit will not function.
LThe unit is not designed for making emergency telephone calls when the power fails. Alternative arrangements 
should be made for access to emergency services.
LFax transmission and reception will be interrupted.
LIf delayed transmission (feature #25 on page 38) is programmed and a power failure prevents the document from 
being sent at the set time, the document will be sent after power is restored.
LIf any fax documents are stored in the memory, they will be lost. When power is restored, a power down report will 
be printed stating which documents in memory have been erased. A black line, white line or 
smudge appears on the 
copied document.LThe scanner glass or rollers are dirty with correction fluid, etc. Clean them 
(page 51). Please do not insert a document before correction fluid has dried 
completely.
The copied image is 
distorted.LAdjust the width of the document guides to fit the actual size of the 
document.
The printing quality is poor.Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 8 for further 
details.
LThe thermal head is dirty. Clean it (page 52).
LSome paper has instructions recommending which side to print on. Try 
turning the recording paper over.
LYou may have used paper with a cotton and/or fiber content that is over 
20%, such as letterhead or resume paper. We recommend smooth paper 
such as “Hammermill Jet Print” for clearer printing. Original
Copy
Documents or recording 
paper frequently misfeed.LClean the document feeder rollers, recording paper feeder and rubber flap 
(page 51).
ProblemCause & Solution
I cannot listen to messages 
from a remote location.LPress the remote operation ID (code) correctly and firmly (feature #11 on 
page 37).
LThe unit is not in TAM/FAX mode. Change to TAM/FAX mode (page 35).
The other party complains 
that they cannot leave a voice 
message.LYou may have subscribed to a voice mail service due to service packs 
offered by your telephone company. Fax and voice message reception may 
not be possible when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail 
service, or
– subscribe to a Distinctive Ring service (page 30).
LThe recording time is set to “GREETING ONLY”. Select “1 MINUTE”, “2 
MINUTES” or “3 MINUTES” (feature #10 on page 37).
LThe memory is full. Erase unnecessary messages (page 34).
LMake sure there is no other answering machine connected on the same 
line.
Caller ID information does not 
display during message 
playback.LThe caller information will not be displayed if a message is recorded by 
using {MEMO} (page 34).
ProblemCause & Solution
ABC
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							10. Maintenance
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10 Maintena nce Jams
10.1 Recording paper jams
10.1.1 When the recording paper has 
jammed in the unit
The display will show the following.
PAPER JAMMED
Important:
LRemove the recording paper, then remove the 
paper tray beforehand, otherwise the paper may 
misfeed or jam.
1Open the front cover (1), push the green button 
(2), then open the back cover (3).
2Remove the jammed recording paper (4).
3Turn the blue gear (5) in the direction of the arrow 
until the ink film is tight (6) and at least one layer of 
ink film is wrapped around the blue core (7).
2
1
3
4
Correct
Incorrect
5
6
7
Tight 1 turn
   No ink film is wrapped around the blue core.
Slack/Crease
Reverse
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4Close the back cover securely by pushing down on 
the dotted area at both ends (8), then close the 
front cover securely (9).
5Install the paper tray (page 12), then insert the 
recording paper gently (page 13).
10.1.2 When the recording paper was not 
fed into the unit properly
The display will show the following.
CHECK PAPER
Remove the recording paper and straighten. Insert the 
paper, then press {SET} to clear the message.
10.2 Document jams
1Open the front cover. Remove the jammed 
document carefully (1).
2Close the front cover securely.
Note:
LDo not pull out the jammed paper forcibly before 
opening the front cover.
8
9
{SET}
1
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