Panasonic Kx Fp155 Fax Machine Operating Instructions

							71
Error Messages
For fax advantage assistance, call 1-800-435-7329.
Display!
If the unit detects a problem, one or more of the following messages will appear on the display.
Display messageCause & solution
lThere is something wrong with the unit. Contact our service
personnel.
CALL SERVICE2CALL SERVICE
lThe document was not fed into the unit properly. Reinsert the
document. If misfeeding occurs frequently, clean the document
feeder rollers (p. 80) and try again.  CHECK DOCUMENT
lMemory (telephone numbers, parameters, etc.) has been erased.
Re-program. CHECK MEMORY
lThe covers are open. Close them.
lThe ink film is empty. Replace the ink film with a new one (p. 10, 11).
lThe ink film is not installed. Install it (p. 10, 11).
lThe ink film is slack. Tighten it (see step 7 on page 11). CHECK FILM
COVER OPEN
lThe recording paper is not installed or the unit has run out of
paper. Install paper and press to clear the message.
lThe recording paper is not fed into the unit properly. Reinstall
paper (p. 13) and press to clear the message. 
lThe recording paper has jammed near the recording paper
entrance. Clear the jammed paper (p. 78) and press to
clear the message. Do not install folded or heavily curled paper.
SET
SET
SET
CHECK PAPER
lThe unit has a document in memory. See the other displayed
message instructions to print out the document. FAX INMEMORY
lThe memory is full of received documents due to a lack of
recording paper or a recording paper jam. Install paper or clear
the jammed paper.
lWhen performing memory transmission, the document being
stored exceeds the memory capacity of the unit. Transmit the
entire document manually. FAXMEMORYFULL
lThere is no space to store new stations in the directory. Erase
unnecessary stations (p. 21). DIRECTORY FULL
lWhen making a copy, the document being stored exceeds the
memory capacity of the unit. Press to clear the
message. Divide the document into sections.
STOP
MEMORY FULL
(continued) 
						

							72
Error Messages
For fax advantage assistance, call 1-800-435-7329.
Display messageCause & solution
lThe document is jammed. Remove the jammed document (p. 79).
lAttempted to transmit a document longer than 600 mm. Press
to remove the document. Divide the document into two
or more sheets and try again.
STOP
REMOVE DOCUMENT
lThe other party’s fax machine is busy or has run out of recording
paper. Try again. NO FAX REPLY
lArecording paper jam occurred. Clear the jammed paper (p. 78). PAPER JAMMED
lThe unit is checking that there is no slack on the ink film. Wait for
a while. PLEASE WAIT
lThe other party’s fax machine is busy or has run out of recording
paper. Try again. REDIAL TIME OUT
lAtransmission error occurred. Try again. TRANSMIT ERROR
lThe unit is too hot. Let the unit cool down. UNIT OVERHEATED
lThere is something wrong with the modem circuit. Contact our
service personnel. MODEM ERROR
lThere is no room left in memory to record a voice message.
Erase unnecessary messages (p. 50, 54). MESSAGE FULL 
						

							73
Operations
For fax advantage assistance, call 1-800-435-7329.
When a function does not work, check here 
before requesting help!
General
Problem
I cannot make and receive 
calls.
I cannot make calls.
The unit does not work.
The unit does not ring.
The unit displays the following
message though the paper is
inserted.
The other party complains 
they only hear a fax tone and
cannot talk.
The button
does not function properly.
The receive mode does not
function properly.
During programming, I cannot
enter the code, mailbox
password or ID number.
The ink film runs out quickly.
The unit beeps.
The speakerphone is not
working. 
REDIAL/PAUSE
CHECK PAPER
lThe power cord or telephone line cord is not connected.
Check the connections (p. 14).
lIf you used a splitter to connect the unit, remove the
splitter and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter.
lThe dialing mode setting is wrong. Change the setting of
feature #13 (p. 63).
lDisconnect the unit from the telephone line and connect
the line to a known working telephone. If the working
telephone operates properly, contact our service personnel
to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
lThe ringer volume is set to off. Adjust it (p. 19).
lThe TAD ring count of feature #06 is set to “RINGER OFF”.
Change to another ring count (p. 62).
lThe paper is inserted halfway. Insert it correctly (p. 13) and
press to clear the message.
lFAX ONLYmode is set. Tell the other party the number is
only used for faxes.
lChange to TAD/FAX mode (p. 47), TELmode (p. 38) or
TEL/FAX mode (p. 40).
lIf this button is pressed during dialing, a pause will be
inserted. If pressed immediately after a dial tone is
obtained, the last number dialed will be redialed.
lADistinctive Ring pattern of feature #31 is set (p. 65).
lTEL/FAX mode is set (p. 40, 41).
lAll or part of the numbers are the same. Change the code,
mailbox password of features #51 and #52 (p. 67) or ID
number of features #11 (p. 63) and #41 (p. 66). 
lThe HELPprinting function, copy function, and reports also
use ink film.
lRecording paper or ink film has run out. Press to
stop the beeps and install paper/ink film.
lUse the speakerphone in a quiet room.
lIf you have difficulty hearing the other party, adjust the
volume using or .
lIf you and the other party speak at the same time, parts of
your conversation will be cut off. Speak alternately.
STOP
SET
Cause & solution 
						

							74
Operations
For fax advantage assistance, call 1-800-435-7329.
Fax – sending
Problem
lThe other party’s fax machine is busy or has run out of
recording paper. Try again.
lThe other party’s machine is not a facsimile. Check with
the other party.
lThe other party’s fax machine rings too many times. Send
the fax manually – dial the number, confirm the fax tone,
then press .
lIf your line has special telephone services such as call
waiting, the service may have been activated during fax
transmission. Connect the unit to a line that does not have
these services.
lThe extension telephone on the same line is off the hook.
Hang up the extension telephone and try again.
lTry copying the document. If the copied image is clear,
there may be something wrong with the other party’s
machine.
lThe glass or rollers are dirty. Clean them (p. 80).
lUse the overseas transmission mode of feature #23 (p. 64).
lAdd two pauses at the end of the telephone number or dial
manually.
FAX/START
Cause & solution
I cannot send documents.
The other party complains that
letters on their received
document are distorted or not
clear.
The other party complains that
dirty patterns or black lines
appear on their received
document.
I cannot send a fax overseas.
I cannot receive documents
automatically.
The display shows the
following message, but faxes
are not received.
CONNECTING.....
Fax – receiving
Problem
lThe receive mode is set to TELmode. Set to TAD/FAX
mode (p. 47), FAX ONLYmode (p. 39) or TEL/FAX mode
(p. 40).
lThe time taken to answer the call is too long. Decrease the
number of rings of features #06 (p. 62), #30 (p. 65) and
#78 (p. 69).
lThe greeting message is too long. Shorten the message 
(p. 48).
lThe incoming call is not a fax. Change the receive mode to
TELmode (p. 38) or TAD/FAX mode (p. 47).
Cause & solution
(continued) 
						

							75
Operations
For fax advantage assistance, call 1-800-435-7329.
Fax – receiving (cont.)
Problem
lIf a blank sheet is ejected after the received document is
printed out, the receiving reduction rate is not programmed
correctly. Program the proper rate in feature #36 (p. 65).
lThe other party placed the document in their fax machine
the wrong way. Check with the other party.
lThe glass or rollers are dirty. Clean them (p. 80).
lThe other party sent a faint document. Ask them to send a
clearer copy of the document.
lThe thermal head is dirty. Clean it (p. 80).
lSome paper has instructions recommending which side to
print on. Try turning the paper over. We recommend smooth
paper such as HammermillJet Print for clearer printing.
lYou may have used paper with a cotton and/or fiber
content that is over 20%, such as letterhead or resume
paper. We recommend smooth paper such as
HammermillJet Print for clearer printing.
R
R
Cause & solution
Ablank sheet is ejected.
Awhite line or a dirty pattern
appears on your recording
paper.
The printing quality is poor.
I cannot select the desired 
receive mode.
The other party complains that
they cannot send a document.
Receive mode
Problem
lIf you want to set TAD/FAX, FAX ONLYor TEL/FAX mode:
—select the desired mode using feature #77 (p. 69), and
—press to turn ON the arrow (
t) on
the right of the display.
Display:
ON 
lIf you want to set TELmode:
—press to turn OFF the arrow (
t) on
the right of the display.
ON 
lThe unit is not in AUTO ANSWER mode. Press
to turn ON the arrow (
t) on the right of
the display.
ON 
t
AUTO ANSWER
AUTO ANSWER
t
AUTO ANSWER
Cause & solution 
						

							76
Operations
For fax advantage assistance, call 1-800-435-7329.
Copying
Problem
lYou cannot make a copy during programming. Make the
copy after programming or stop programming.
lThe glass or rollers are dirty. Clean them (p. 80).
lThe thermal head is dirty. Clean it (p. 80).
lSome paper has instructions recommending which side to
print on. Try turning the paper over. We recommend smooth
paper such as HammermillJet Print for clearer printing.
lYou may have used paper with a cotton and/or fiber
content that is over 20%, such as letterhead or resume
paper. We recommend smooth paper such as
HammermillJet Print for clearer printing.
R
R
Cause & solution
The unit does not make a copy.
Ablack line, a white line or a
dirty pattern appears on the
copied document.
The copied image is distorted.
The printing quality is poor.
ABC
OriginalCopy
Answering device
Problem
lPress the remote operation ID correctly and firmly (p. 56).
lThe mailbox password is wrong. Enter the correct
password (see feature #51 for mailbox 1 password and
feature #52 for mailbox 2 password on page 67).
lThe memory is full. Erase unnecessary messages 
(p. 50, 54, 58).
lThe memory is full of received documents due to a lack of
recording paper or a recording paper jam. Install paper or
clear the jammed paper.
Cause & solution
I cannot retrieve recorded
messages from a remote
location.
Messages in the mailbox do not
play back.
The other party complains that
the following greeting message
is played and they cannot leave
a voice message.
The other party complains that
the following greeting message
is played and they cannot send
a document.
Hello! We are unable to
answer right now.
To send a fax, please start
transmission.
To leave a voice message,
please try again later. 
Thank you.
Hello! We are unable to
answer right now.
To send a fax, please try
again later.
To leave a voice message,
please speak after the beep.
Thank you.
(continued) 
						

							77
Operations
For fax advantage assistance, call 1-800-435-7329.
If a power failure occurs!
lThe unit will not function.
lFax transmission and reception will be interrupted.
lIf delayed transmission of feature #25 (p. 64) is programmed and the start time has passed
during a power failure, transmission will be attempted soon after power is restored.
lIf fax documents are stored in memory, they will be lost. When power is restored, a power
down report will be printed out stating which contents in memory have been erased.
Sample of a power down report
NO.
01MODE
RCVPAGES
01MEMORY RECEIVE YOUR LOGO    :
YOUR FAX NO. : RESTARTED  AT:Jan. 05 2001 04:31AM
FUNCTION
OTHER FACSIMILE
>
CONTENTS HAVE BEEN CLEARED DUE TO POWER DOWN.
FOR ADDITIONAL INFORMATION, PLEASE SEE THE JOURNAL REPORT.
POWER DOWN REPORT
Answering device (cont.)
Problem
lThe memory is full. Erase unnecessary messages 
(p. 50, 54, 58).
lThe memory is full of received documents due to a lack of
recording paper or a recording paper jam. Install paper or
clear the jammed paper.
Cause & solution
The other party complains that
the following greeting message
is played and they cannot leave
a voice message or send a
document.
Hello! We are unable to
answer right now.
Please try again later. 
Thank you. 
						

							78
Jams
For fax advantage assistance, call 1-800-435-7329.
Recording paper jam!
1
Open the front cover by pulling up the center
part. If the unit does not eject any recording paper during fax reception or copying, the recording
paper has jammed and the display will show the following message.
Display:
Remove the jammed paper as follows.__PAPER1JAMMEDCenter part
Front
cover
2
Push the back cover open button (green) on
the right side of the unit. 
OR 
Push the back cover open lever (green)
inside of the unit.
Back cover
open button 
(green)
OR
Back cover 
open lever 
(green)
4
Remove the jammed recording paper.Jammed recording paper
Back cover3
Open the back cover. 
						

							79
Jams
For fax advantage assistance, call 1-800-435-7329.
6
Close the back cover securely by pushing
down on the dotted area at both ends ().
Close the front cover securely ().
2
1
Document jams – sending!
1
Open the front cover by pulling up the center
part.
2
Remove the jammed document carefully.
3
Close the front cover securely.
Center part
Front cover
Jammed
document
Note:
lDo not pull out the jammed paper forcibly before
opening the front cover.
If the unit does not release the document during feeding, remove the jammed document as
follows. 
Ink film
“T” shaped gear 
(blue)
5
Turn the “T” shaped gear (blue) in the
direction of the arrow. 
lMake sure that the ink film is 
wrapped around the blue core 
at least once.
SlackReverse
Tight
CorrectIncorrect
Blue core
The ink film is not wrapped 
around the blue core.
Dotted
area
1
2 
						

							80
Cleaning
For fax advantage assistance, call 1-800-435-7329.
Thermal head!
1
Disconnect the power cord and the
telephone line cord.
2
Open the front cover by pulling up the center
part.
3
Open the back cover by pushing the back
cover open button (green) or pushing the
back cover open lever (green).
4
Clean the thermal head with a cloth
moistened with isopropyl rubbing alcohol,
and let it dry thoroughly.
lDo not touch the black sheets on the
thermal head.
5
Close the back cover securely by pushing
down on the dotted area at both ends. Close
the front cover securely.
6
Connect the power cord and the telephone
line cord.
Thermal head
Dotted 
area Center 
part
Back cover
open lever
(green) Front 
cover
Back 
coverBack cover
open button
(green)
OR
Black sheets
Thermal head
If dirty patterns or black or white bands appear on a copied or received document, check
whether there is dust on the thermal head and clean the thermal head to remove the dust.
Caution:
lTo prevent malfunction due to static
electricity, do not use a dry cloth and do not
touch the thermal head directly.
Document 
feeder rollers Rubber flap
Glass
Center part
Front cover
Document feeder!
1
Disconnect the power cord and the
telephone line cord.
2
Open the front cover by pulling up the center
part.
3
Clean the document feeder rollers and
rubber flap with a cloth moistened with
isopropyl rubbing alcohol, and let all parts
dry thoroughly.
4
Clean the glass with a soft dry cloth.
5
Close the front cover securely.
6
Connect the power cord and the telephone
line cord.
Power cordTelephone 
line cord
If misfeeding occurs frequently or if dirty patterns or black bands appear on a transmitted
document or on the original of a copied document, clean the document feeder.
Caution:
lDo not use paper products, such as paper
towels or tissues, to clean the inside of the
unit.