Panasonic Kx Flm651 Operating Instruction Manual

9. Help
59
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9Help
9.1 Error messages – Reports
If a problem occurs during fax transmission or reception, one of the following messages will be printed on 
the confirmation and journal reports (page 31).
MessageCodeCause & Solution
COMMUNICATION ERROR40-42 
46-72 
FFLA transmission or reception error occurred. 
Try again or check with the other party.
43
44LA line problem occurred. Connect the 
telephone line cord to a different jack and...

9. Help
60
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9.2 Error messages – Display
If the unit detects a problem, one or more of the following messages will appear on the display.
DisplayCause & Solution
“CALL SERVICE”LThere is something wrong with the unit. Contact our service 
personnel.
“CHANGE DRUM”
“CHANGE SUPPLIES” LThere is something wrong with the drum unit. Replace the drum 
unit and the toner cartridge (page 68).
“CHECK DOCUMENT”LThe document was not fed into the unit...

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For assistance, please visit http://www.panasonic.com/consumersupport “PAPER JAMMED”LA recording paper jam occurred. Clear the jammed paper (page 
71).
“PC FAIL OR BUSY”LThe cable or the computer power cord is not connected correctly. 
Check the connections (page 43).
LThe software is not running on the computer. Restart the software 
and try again.
“PLEASE WAIT”LThe unit is warming up. Wait for a while.
“REDIAL TIME OUT”LThe other party’s fax machine is busy or has run out of recording...

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Troubles hooting
9.3 When a function does not work, check here
9.3.1 Initial settings
9.3.2 General
ProblemCause & Solution
I cannot hear a dial tone.LThe telephone line cord is connected to the [EXT] jack on the unit. 
Connect to the [LINE] jack (page 19).
LIf you use a splitter/coupler to connect the unit, remove the 
splitter/coupler and connect the unit to the wall jack directly. If the 
unit operates properly, check the...

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63
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9.3.3 Fax – sending
9.3.4 Fax – receiving
ProblemCause & Solution
I cannot send documents.LThe telephone line cord is connected to the [EXT] jack on the unit. 
Connect to the [LINE] jack (page 19).
LThe other party’s fax machine is busy or has run out of recording 
paper. Try again.
LThe other party’s machine is not a fax machine. Check with the 
other party.
LThe other party’s fax machine failed to answer the fax...

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64
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9.3.5 Copying
The printing quality is 
poor.LIf documents can be copied properly, the unit is working normally. 
The other party may have sent a faint document or there may be 
something wrong with the other party’s machine. Ask them to send 
a clearer copy of the document or to check their fax machine.
LSome paper has instructions recommending which side to print on. 
Try turning the paper over.
LYou may have used paper...

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65
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9.3.6 Using an answering machine
9.3.7 Multi-Function Station
A black line, a white line or 
smudge appears on the 
copied document.LThe glass or rollers are dirty with correction fluid, etc. Clean them 
(page 75). Please do not insert a document before correction fluid 
has dried completely.
The printing quality is 
poor.Original Copy
LSome paper has instructions recommending which side to print on. 
Try turning the paper...

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66
For assistance, please visit http://www.panasonic.com/consumersupport I cannot scan.LWhen scanning at a high resolution, a large amount of available 
memory is required. If your computer warns of insufficient memory, 
close other applications and try again.
LThe fax machine is in use. Try again later.
LThere is not enough space on the hard disk. Delete unnecessary 
files and try again.
LRestart the computer, and try again.
LCheck the connection between the computer and the fax machine 
(page...

9. Help
67
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9.3.8 If a power failure occurs
LThe unit will not function.
LThe unit is not designed for making emergency telephone calls when the power fails. Alternative 
arrangements should be made for access to emergency services.
LFax transmission and reception will be interrupted.
LAny sending documents stored in the memory or any documents during reception will be lost. When 
power is restored, a power down report will be printed...

9. Help
68
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Replacement
9.4 Replacing the toner 
cartridge and the drum 
unit
When the display shows the following, replace 
the toner cartridge.
TONER LOW
TONER EMPTY
To check the drum life and quality, please print 
the printer test list (page 77). If printing quality is 
still poor, replace the toner cartridge and drum 
unit. To ensure that the unit operates properly, 
we recommend the use of Panasonic toner 
cartridge (Model No....