Panasonic Kx Flb751 Operating Instruction Manual

							61
Error Messages
For fax advantage assistance, call 1-800-435-7329.
Reports!
If your unit cannot send a fax, check the following:
— the number you dialed is correct,
— the other party’s machine is a facsimile.
If the problem remains, correct it by following the communication message printed on the
sending and journal reports (p. 31).
COMMUNICATION ERROR
(CODE: 40–42, 46–72, FF)
l A transmission or reception error occurred.
Try again or check with the other party.
COMMUNICATION ERROR
(CODE: 43, 44)
l A line problem occurred. Connect the
telephone line cord to a different jack and
try again.
l An overseas transmission error occurred.
Try using the overseas mode of feature
#23 (p. 58).
DOCUMENT JAMMED
l The document is jammed. Remove the
jammed document (p. 72).
ERROR-NOT YOUR UNIT
(CODE: 54, 59, 70)
l A transmission or reception error occurred
because of a problem with the other
party’s fax machine. Check with the other
party.
MEMORY FULL
l The document was not received due to the 
memory being full.NO DOCUMENT
l The document was not fed into the unit
properly. Reinsert the document and try
again.
OTHER FAX NOT RESPONDING
l The other party’s fax machine is busy or
has run out of recording paper. Try again.
l The document was not fed properly.
Reinsert the document and try again.
l The other party’s fax machine rings too
many times. Send the fax manually 
(p. 30, 31).
l The other party’s machine is not a
facsimile. Check with the other party.
l The number you dialed is not in service.
PRESSED THE STOP KEY
l{was pressed and fax
communication was canceled.
THE COVER WAS OPENED
l The printer cover was opened. Close it and
try again.
OK
l Fax communication was successful. 
						

							62
Error Messages
For fax advantage assistance, call 1-800-435-7329.
Display!
If the unit detects a problem, one or more of the following messages will appear on the display.
Display messageCause & solution
l There is something wrong with the drum unit. Replace the drum
unit and the toner cartridge (p. 68). CHANGE DRUM
l The document was not fed into the unit properly. Reinsert the
document. If misfeeding occurs frequently, clean the document
feeder rollers (p. 74) and try again. CHECK DOCUMENT
l The drum unit is not inserted properly. Reinsert it correctly (p. 12). CHECK DRUM
l The memory (telephone numbers, parameters, etc.) has been
erased. Re-program. CHECK MEMORY
l The printer cover is open. Close it. COVER OPEN
l Recording paper was not fed into the unit properly. Reinsert the
recording paper (p. 71). FAILED PICK UP
l The unit has a document in memory. See the other displayed
message instructions to print out the document. FAX INMEMORY
l The memory is full of received documents due to a lack of
recording paper or a recording paper jam. Install paper (p.15) or
clear the jammed paper (p. 70).
l When performing memory transmission, the document being
stored exceeds the memory capacity of the unit. Transmit the
entire document manually. FAXMEMORYFULL
l There is something wrong with the unit. Contact our service
personnel. CALL SERVICE
l There is no space to store new entries in navigator directory.
Erase unnecessary entries (p. 24). DIRECTORY FULL
l The shipping lock is locked. Unlock the shipping lock (p. 11). 
If the display messages still remain after unlocking, there is
something wrong with the carriage sensor. Contact our service
personnel.
l The ADF cover is open. Close it. CLOSE ADF COVER
l The ADF cable is not connected correctly. Check the connection
(p. 11). CHECK ADF CABLE
RELEASE
SHIPPING LOCK
CARRIAGE ERROR
l You tried to change the cable type setting (feature #15 on page
57), while the fax machine has a document in memory. Finish
sending faxes, print out the document in memory (p. 40) or cancel
the delayed transmission (feature #25 on page 58) and try again.DATA IN MEMORY
/ 
						

							63
Error Messages
For fax advantage assistance, call 1-800-435-7329.
Display messageCause & solution
l The document is jammed. Remove the jammed document (p. 72).
l Attempted to transmit a document longer than 600 mm. Press
{to remove the document. Divide the document into two or
more sheets and try again. REMOVE DOCUMENT
l Recording paper is not installed or the unit has run out of paper.
Install paper (p. 15).
l Recording paper is not fed into the unit properly. Reinstall paper
(p. 15). OUT OF PAPER
l The other party’s fax machine is busy or has run out of recording
paper. Try again. NO FAX REPLY
l Arecording paper jam occurred. Clear the jammed paper (p. 70). PAPER JAMMED
l The unit is warming up. Wait for a while. PLEASE WAIT
l The other party’s fax machine is busy or has run out of recording
paper. Try again. REDIAL TIME OUT
l The toner cartridge is empty. Replace the toner cartridge (p. 68). TONER EMPTY 
l Atransmission error occurred. Try again. TRANSMIT ERROR
l The fax message was printed on paper which is shorter than
letter size paper. Use the appropriate size paper (p. 15). WRONG PAPER
l The cable or the PC power cord is not connected correctly. Check
the connections (p. 47). 
l The software is not running on the PC. Restart the software and
try again. PC FAIL OR BUSY
l The remaining toner is low. Replace the toner cartridge as soon
as possible (p. 68). We recommend you replace the drum unit
every third time you replace the toner cartridge. To check the
drum life and quality, please print the printer test list (p. 75). TONER LOW
l There is something wrong with the modem circuit. Contact our
service personnel. MODEM ERROR
l When making a copy, the document being stored exceeds the
memory capacity of the unit. Press {to clear the message.
Divide the document into sections. MEMORY FULL
l You cannot change the cable type setting (feature #15 on page
57) while using the handset or the monitor. Hang up and try
again. LINE IN USE 
						

							64
Operations
For fax advantage assistance, call 1-800-435-7329.
When a function does not work, check here 
before requesting help!
General
I cannot make and receive calls.
l The power cord or telephone line cord is
not connected. Check the connections 
(p. 16).
l If you used a splitter to connect the unit,
remove the splitter and connect the unit to
the wall jack directly. If the unit operates
properly, check the splitter.
I cannot make calls.
l The dialing mode setting is wrong. Change
the setting of feature #13 (p. 57).
The unit does not work.
l Disconnect the unit from the telephone line
and connect the line to a known working
telephone. If the working telephone
operates properly, contact our service
personnel to have the unit repaired. If the
working telephone does not operate
properly, contact your telephone company.
The unit does not ring.
l The ringer volume is set to off. Adjust it 
(p. 21).
The other party complains they only hear
a fax tone and cannot talk.
l FAX ONLYmode is set. Tell the other
party the number is only used for faxes.
l Change to TELmode (p. 40).
l If you use a distinctive ring service, turn
AUTO ANSWER off so that the fax
machine is in TELmode.
l If you use a distinctive ring service, make
sure you have set the same ring pattern
assigned by the telephone company 
(p. 44).
The RSbutton does not
function properly.
l If this button is pressed during dialing, a
pause will be inserted. If pressed
immediately after a dial tone is obtained,
the last number dialed will be redialed.
The receiving mode does not function
properly.
l ADistinctive Ring pattern of feature #31 is
set (p. 59).
(continued)During programming, I cannot enter the
code or ID number.
l All or part of the numbers are the same.
Change the number of features #12 
(p. 57) and #41 (p. 59).
The unit beeps.
l Recording paper has run out. Press
{to stop the beeps and install
paper.
Whenever I try to retrieve my voice mail
messages, the retrieval is interrupted by
the fax tone.
l You are probably entering :98 or :99
to retrieve your messages. :9 is the
default setting for the fax activation code.
If you use a voice mail service, set the fax
activation feature to off or reprogram the
activation code (feature #41 on page 59).
Fax – sending
I cannot send documents.
l The telephone line cord is connected to
the EXTjack on the unit. Connect to the
LINE jack (p. 16).
l The other party’s fax machine is busy or
has run out of recording paper. Try again.
l The other party’s machine is not a
facsimile. Check with the other party.
l The other party’s fax machine rings too
many times. Send the fax manually 
(p. 30, 31).
The other party complains that letters on
their received document are distorted or
not clear.
l If your line has special telephone services
such as call waiting, the service may have
been activated during fax transmission.
Connect the unit to a line that does not
have these services.
l The extension telephone on the same line
is off the hook. Hang up the extension
telephone and try again.
l Try copying the document. If the copied
image is clear, there may be something
wrong with the other party’s machine.
(continued) 
						

							65
Operations
For fax advantage assistance, call 1-800-435-7329.
Fax – sending (cont.)
The other party complains that dirty
patterns or black lines appear on their
received document.
l The white plate or scanner glass is dirty.
Clean them (p. 72).
I cannot send a fax overseas.
l Use the overseas transmission mode of
feature #23 (p. 58).
l Add two pauses at the end of the
telephone number or dial manually.
Fax – receiving
I cannot receive documents.
l The telephone line cord is connected to
the EXTjack on the unit. Connect to the
LINE jack (p. 16).
l When you have a single telephone line
and subscribe to a telephone company’s
voice mail service, you must also
subscribe to the Distinctive Ring Service
(p. 44).
I cannot receive documents automatically.
l The receiving mode is set to TELmode.
Set to FAX ONLYmode (p. 41).
l The time taken to answer the call is too
long. Decrease the number of rings of
feature #06 (p. 56).
The display shows the following, but faxes
are not received.
l The incoming call is not a fax. Change the
receiving mode to TELmode (p. 40).
Ablank sheet is ejected.
l The other party placed the document in
their fax machine the wrong way. Check
with the other party.
Awhite line or a dirty pattern appears on
your recording paper.
l The white plate, scanner glass or lower
glass are dirty. Clean them (p. 72–74).
(continued)The printing quality is poor.
l The other party sent a faint document. Ask
them to send a clearer copy of the
document.
l Some paper has instructions
recommending which side to print on. Try
turning the paper over. 
l You may have used paper with a cotton
and/or fiber content that is over 20%, such
as letterhead or resume paper.
l The remaining toner is low. Replace the
toner cartridge (p. 68).
l We recommend you replace the drum unit
every third time you replace the toner
cartridge (p. 68). To check the drum life
and quality, please print the printer test list
(p. 75).
l The toner save mode of feature #79 is on
(p. 60).
The other party complains that they
cannot send a document.
l The memory is full of received documents
due to a lack of recording paper or a
recording paper jam. Install paper 
(p. 15) or clear the jammed paper (p. 70).
Receiving mode
I cannot select the desired receiving mode.
l If you want to set FAX ONLYmode:
— press PQto turn on the
FAX ON light.
l If you want to set TELmode:
— press PQto turn off the
FAX ON light.
The other party complains that they
cannot send a document.
l The unit is not set to FAX ONLYmode.
Press PQto turn on the
FAX ON light. CONNECTING.....
ON
OFF 
						

							66
Operations
For fax advantage assistance, call 1-800-435-7329.
Copying
The unit does not make a copy.
l You cannot make a copy during
programming. Make the copy after
programming or stop programming.
A black line, a white line or a dirty pattern
appears on the copied document.
l The white plate, scanner glass or lower
glass are dirty. Clean them (p. 72–74).
The printing quality is poor.
l Some paper has instructions
recommending which side to print on. Try
turning the paper over. 
l You may have used paper with a cotton
and/or fiber content that is over 20%, such
as letterhead or resume paper. 
l The remaining toner is low. Replace the
toner cartridge (p. 68).
l We recommend you replace the drum unit
every third time you replace the toner
cartridge 
(p. 68). To check the drum life
and quality, please print the printer test list
(p. 75).
l The toner save mode of feature #79 is on
(p. 60).
l When you make a copy from
transparencies, be sure to use the scanner
glass. Place a blank sheet of paper on top
of the transparency, and leave the
document cover open during copying 
(p. 45).
Using an answering
machine
I cannot receive documents automatically.
l Your greeting message on the answering
machine is too long. Shorten the message
(up to 10 seconds).
l The answering machine rings too many
times. Set to 1 or 2 rings.
I cannot receive voice messages.
l Check if the answering machine is turned
on and connected to the fax machine
properly (p. 42).
l Set the number of rings on the answering
machine to 1 or 2.
(continued)I cannot retrieve recorded voice messages
on the answering machine from a remote
location.
l You did not program your remote access
code into your fax machine correctly.
Program the same code that is
programmed on the answering machine
on the fax machine with feature #12 
(p. 57).
I pressed the remote access code to
access the answering machine remotely,
but the line was disconnected.
l The code may include “#” which is used
for certain features provided by telephone
companies. Change the code on the
answering machine to another number
which does not include “#”. Also change
the code of the fax machine with feature
#12 (p. 57).
Callers complain that they cannot send a
document.
l Your answering machine has run out of
recording tape. Rewind the tape to record
messages.
l You set the answering machine to only
give a greeting message.
Multi-Function Station
I cannot open a TIFF file.
l You must change the compression format
of the file. 
Example: To convert an image using
Imaging for Windows.
1. Click[Start], point to [Programs]—
[Accessories], then click [Imaging].
2. Open the TIFF file that you cannot open
in [Multi-Function Viewer].
3. Select [Properties]from the [Page]
menu.
— The [Page Properties] dialog box
will appear.
4. Click the [Compression]tab, then
select [CCITT Group 3 (1d) Modified
Huffman] from the drop-down list.
5. Click[OK].
— The compression format of the file is
now changed.
[Launcher] disappears.
l Look in the tool bar. If you do not find the
[Launcher]icon, it is closed. If you do find
the icon, it is just minimized. Click the icon
in the tool bar.
ABC
OriginalCopy
(continued) 
						

							67
Operations
For fax advantage assistance, call 1-800-435-7329.
Multi-Function Station
(cont.)
I cannot recognize the last part of an entry
in the list of the [One Touch], [Directory],
[Journal] or [Caller ID].
l Put the cursor on the line between the
buttons. The cursor changes shape and
you can expand the area by dragging or
double-clicking.
When I exit Multi-Function Station, the
[Multi-Function Viewer] window does not
close.
l The[Multi-Function Viewer]window can
be operated separately. Click the [X]
button to close the window.
I cannot scan.
l When scanning at a high resolution, a
large amount of available memory is
required. If your PC warns of insufficient
memory, close all other applications and
try again.
l The fax machine is in use. Try later on.
l There is not enough space on the hard
disk. Delete unnecessary files and try
again.
l Restart the PC, and try again.
l Check the connection of the PC and the
fax machine (p. 47).
l You attempted to scan a document longer
than the paper size which you set in the
[Panasonic FLM551/FLB751 Series]
dialog box. Change the setting or divide
the document into the appropriate paper
size, and try again.
The document does not feed into the fax
machine.
l Remove the document and reinsert it.
Even after clicking [Cancel], scanning
continues.
l Please wait. It may take a while for the
cancel request to be accepted.
Multi-Function Station does not work
properly.
l Click the [X]button to exit Multi-Function
Station, and restart. If Multi-Function
Station still does not close, restart the PC.
l If you connect the USB cable to USB hub,
connect it to the USB port of your
computer directly.
l Confirm the BIOS setting of your
computer. For parallel connection, select
ECP, Bi-directional or an equivalent
parallel port mode. For USB connection,
select USB port mode. Please refer to
your PC operating instructions or consult
the manufacturer.
l If you have any other multifunction
softwares installed on your computer,
uninstall them.
I want to replace the parallel cable with a
USB cable and vice versa.
l You must change the printer properties.
1. Replace the cables.
2. Set the connection type (parallel or
USB) by using the fax machine
according to the cable type you use
(feature #15 on page 57).
3. Click [Start], point to [Settings], then
click [Printers].
4. Right-click [Panasonic FLM551/
FLB751 Series]and click [Properties].
— The [Panasonic FLM551/FLB751
Series Properties]dialog box will
appear.
5. Click the [Details](Windows 98/Me) /
[Ports](Windows 2000) tab, select the
connection type, then click [OK].
— If Multi-Function Station does not
work correctly, uninstall the software,
then re-install it.
(continued)
If a power failure occurs!
l The unit will not function.
lThe unit is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
l Fax transmission and reception will be interrupted.
l If any fax documents are stored in the memory, they will be lost. When power is restored, a
power down report will be printed out stating which contents in the memory have been erased. 
						

							68
Replacement
For fax advantage assistance, call 1-800-435-7329.
When the display shows the following, replace the toner cartridge.
Display: or  
We recommend you replace the drum unit every third time you replace the toner cartridge.
To check the drum life and quality, please print the printer test list (p. 75).
To ensure that the unit operates properly, we recommend the use ofPanasonic toner cartridge
(Model No. KX-FA76) and drum unit (Model No. KX-FA77D). See page 5 for accessory
information.
l We cannot be responsible for any damage to the unit or degradation of print quality
which may occur from the use of non-Panasonic toner cartridge and drum unit.
Caution:
lThe drum unit contains a photosensitive drum. Exposing it to light may damage the drum.
Once you have opened the protection bag:
— Do not expose the drum unit to light for more than 5 minutes.
— Do not touch or scratch the green drum surface.
— Do not place the drum unit near dust or dirt, or in a high humidity area.
— Do not expose the drum unit to direct sunlight.
lDo not unplug the fax machine to prevent loss of fax documents in memory.
l Do not leave the toner cartridge out of the protection bag for a long time. It will decrease
the toner life.
lDo not pour any toner into the toner cartridge.TONER EMPTY
TONER LOW
Replacing the toner cartridge and the drum unit!
Printer 
cover
Printer cover 
open button
2
Press down the printer cover open button
then open the printer cover.
3
Tap on the used toner cartridge several
times to allow the remaining toner to fall
into the drum unit. Remove the drum and
toner unit by holding the two tabs.
l If you replace the toner cartridge and the
drum unit at the same time, skip to step 6.Drum and 
toner unit
1
Remove the new toner cartridge from the
protection bag. Peel off the seal from the
toner cartridge.
New toner cartridge
Seal 
						

							69For fax advantage assistance, call 1-800-435-7329.
6
If you replace the drum unit at the same
time, remove the new drum unit from the
protection bag. Remove the protection 
bar from the drum unit.
With “Panasonic” face up on the toner
cartridge, match the red arrows on the
cartridge and the drum unit.
Replacement
Used toner cartridge12
Drum unit
Green drum surface
5
Pull up the right edge of the used toner
cartridge (
#). Remove the cartridge from
the drum unit (
$).
l The toner may stick to the cartridge and
the drum unit. Be careful when handling.
See page 4 for details.
l Do not drop the toner on the green drum
surface.
l Put the used toner cartridge into the
protection bag.
7
Slide the tab on the toner cartridge into
the slot of the drum unit.Tab
Slot
8a
Firmly press down on the right side of the
toner cartridge to snap into position and...
8b
turn the two levers on the toner cartridge
with firm pressure.
Levers
9
The toner cartridge is installed when the
triangles match.
Triangles
Protection bar
New drum unit
New toner 
cartridge 
Drum unit Hold here.
Red 
arrows
(continued)
4
Turn the two levers on the used toner
cartridge firmly.
Levers
Used toner cartridgeLevers 
						

							70
Replacement / Jams
For fax advantage assistance, call 1-800-435-7329.
Recording paper jam!
1
Press down the printer cover open button
then open the printer cover. The display will show the following.
Display:PAPER JAMMED
Printer 
cover
Printer cover 
open button
When the recording paper has jammed in the unit
11
Install the drum and toner unit by holding
the tabs.
Drum and 
toner unit
12
Close the printer cover by pushing down
on both sides until locked.
Waste disposal method
l Waste material may be dumped or incinerated under
conditions which meet all country and local
environmental regulations.Printer 
cover
Lower glass
Caution:
Do not touch the bottom of this 
cover when cleaning the lower 
glass. It is very hot.
10
Tap on the toner cartridge several times
to allow the toner to fall into the drum unit.
Grab the tabs, and shake the drum and
toner unit horizontally several times.
TabsToner cartridge
lIf the lower glass is dirty, clean it with
a soft and dry cloth.