Panasonic Kx Fhd301 Fax Machine Users Manual

							61
Operations
For fax advantage assistance, call 1-800-435-7329.
Fax – receiving (cont.)
Problem
l The incoming call is not a fax. Change the receive mode
to TELmode (p. 38).
lIf a blank sheet is ejected after the received document is
printed out, the receiving reduction rate is not programmed
correctly. Program the proper rate in feature #36 (p. 53).
lThe other party placed the document in their fax machine
the wrong way. Check with the other party.
l The glass or rollers are dirty. Clean them (p. 68).
l The other party sent a faint document. Ask them to send a
clearer copy of the document.
lThe thermal head is dirty. Clean it (p. 68).
lSome paper has instructions recommending which side to
print on. Try turning the paper over. We recommend smooth
paper such as HammermillJet Print for clearer printing.
l You may have used paper with a cotton and/or fiber
content that is over 20%, such as letterhead or resume
paper. We recommend smooth paper such as Hammermill
Jet Print for clearer printing.
Cause & solution
The display shows the
following, but faxes are not
received.
Ablank sheet is ejected.
Awhite line or a dirty pattern
appears on your recording
paper.
The printing quality is poor. CONNECTING.....
I cannot select the desired 
receive mode.
The other party complains that
they cannot send a document.
Receive mode
Problem
l If you want to set FAX ONLYor TEL/FAX mode:
— select the desired mode using feature #77 (p. 55), and
— press to turn on the arrow (
t) on
the right of the display.
Display:
ON
l If you want to set TELmode:
— press to turn off the arrow (
t) on
the right of the display.
ON
l The unit is not in AUTO ANSWER mode. Press
to turn on the arrow (
t) on the right of
the display.
ON
t
AUTO ANSWER
AUTO ANSWER
t
AUTO ANSWER
Cause & solution 
						

							Using an answering machine
Problem
l Your greeting message on the answering machine is too
long. Shorten the message (up to 10 seconds).
l The answering machine rings too many times. Set to 1 or
2 rings.
l Check if the answering machine is turned on and
connected to the fax machine properly (p. 42).
l Set the number of rings on the answering machine to 1 
or 2.
l The remote access code on your answering machine is
the same as your fax activation code. Set a different
number for features #12 (p. 51) and #41 (p. 54).
l You did not program your remote access code in your fax
machine correctly. Program the same code that is
programmed on the answering machine to the fax
machine with feature #12 (p. 51).
l The code may include “#” which is used for certain
features provided by telephone companies. Change the
code on the answering machine to another number which
does not include “#”. Also change the code of the fax
machine with feature #12 (p. 51).
l Your answering machine has run out of recording tape.
Rewind the tape to record messages.
l You set the answering machine to only give a greeting
message.
Cause & solution
I cannot receive documents
automatically.
I cannot receive voice
messages.
I cannot retrieve recorded voice
messages on the answering
machine from a remote
location.
I pressed the remote access
code to access the answering
machine remotely, but the line
was disconnected.
Callers complain that they
cannot send a document.
62
Operations
For fax advantage assistance, call 1-800-435-7329.
Copying
Problem
l You cannot make a copy during programming. Make the
copy after programming or stop programming.
l The glass or rollers are dirty. Clean them (p. 68).
l The thermal head is dirty. Clean it (p. 68).
l Some paper has instructions recommending which side to
print on. Try turning the paper over. We recommend smooth
paper such as HammermillJet Print for clearer printing.
l You may have used paper with a cotton and/or fiber
content that is over 20%, such as letterhead or resume
paper. We recommend smooth paper such as Hammermill
Jet Print for clearer printing.
Cause & solution
The unit does not make a copy.
Ablack line, a white line or a
dirty pattern appears on the
copied document.
The copied image is distorted.
The printing quality is poor.
ABC
OriginalCopy 
						

							63
Operations
For fax advantage assistance, call 1-800-435-7329.
If a power failure occurs!
lThe unit will not function.
lThe unit is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
lFax transmission and reception will be interrupted.
lIf delayed transmission of feature #25 (p. 52) is programmed and the start time has passed
during a power failure, transmission will be attempted soon after power is restored.
lIf fax documents are stored in memory, they will be lost. When power is restored, a power
down report will be printed out stating which contents in memory have been erased. 
						

							64
Replacement
For fax advantage assistance, call 1-800-435-7329.
When the unit detects the end of the ink film, the following will be displayed.
Display:
The ink film is empty. Install a new film cartridge.
The following is available for replacement. For further details, see page 7.
Model No. KX-FA65: Film cartridge FILM EMPTY
1
Open the cover by pressing the cover open
button.
2
Remove the used film cartridge.
Film cartridge
Cover open 
button
Replacing the film cartridge!
3
Remove the film stopper from the new film
cartridge by pressing it up.
Film stopper
5
Turn the film cartridge over so that the
“BACK” is facing up.
6
Insert the new film cartridge by first placing
the front of the cartridge into the unit and
then lowering the “BACK” of the cartridge
into place.
7
Close the cover securely by pushing down
on the dotted area at both ends.
l The unit will check that there is no slack on
the ink film. The following will be displayed.
Display:@@PLEASE WAIT
BACK
BACK
Film 
cartridge
4
If the ink film is slack, tighten it by winding
the gears.
GearsIncorrect Correct
Tight 
						

							65
Jams
For fax advantage assistance, call 1-800-435-7329.
Recording paper jam!
1
Open the cover by pressing the cover open
button.
2
Remove the film cartridge.
3
Remove the jammed recording paper.
5
Turn the film cartridge over so that the
“BACK” is facing up.
6
Replace the film cartridge by first placing the
front of the cartridge into the unit and then
lowering the “BACK” of the cartridge into
place.
7
Close the cover securely by pushing down
on the dotted area at both ends.
4
If the ink film is slack, turn the film cartridge
over and tighten it by winding the gears. If the unit does not eject any recording paper during reception or copying, the recording paper
has jammed.
When paper has jammed under the film cartridge
The display will show the following.
Display:PAPER1JAMMED
Cover open 
button
Film cartridge
Cover open 
button
Gears
BACK
Film 
cartridge
IncorrectCorrect
Tight 
						

							66
Jams
For fax advantage assistance, call 1-800-435-7329.
1
Pull the tension bar forward and hold open
while pulling out the jammed recording paper
from the recording paper entrance.
2
Press to clear the message.SET
When paper has jammed near the recording paper
entrance
The display will show the following.
Display:
PRESS SET
CHECK PAPER
Tension bar
SET
1
Tilt the unit up and pull the jammed recording
paper out of the recording paper exit.
When paper has not been ejected and no error
messages are shown on the display
2
Remove the jammed recording paper from
the recording paper exit.
l If you cannot remove the jammed paper,
remove it by following the instructions on
page 65.
Confirm the recording paper exit. If there is any jammed paper, remove it as follows. 
						

							67
Jams
For fax advantage assistance, call 1-800-435-7329.
Document jams – sending!
1
Open the cover by pressing the cover open
button.
2
Remove the jammed document carefully.
3
Close the cover securely by pushing down
on the dotted area at both ends.
Cover open 
button
Note:
l Do not pull out the jammed paper forcibly before
opening the cover.
If the unit does not release the document during feeding, remove the jammed document as
follows. 
						

							68
Cleaning
For fax advantage assistance, call 1-800-435-7329.
Thermal head, bar and projection bar!
1
Disconnect the power cord and the
telephone line cord.
2
Open the cover by pressing the cover open
button and remove the film cartridge.
3
Clean the thermal head, bar and projection
bar with a cloth moistened with isopropyl
rubbing alcohol, and let it dry thoroughly.
4
Replace the cartridge and close the cover
securely by pushing down on the dotted area
at both ends.
5
Connect the power cord and the telephone
line cord.
Thermal head
Bar
Projection bar
Film 
cartridge
If dirty patterns or black or white bands appear on a copied or received document, clean the
thermal head, bar and projection bar.
Caution:
l To prevent a malfunction due to static
electricity, do not use a dry cloth and do not
touch the thermal head directly with your
fingers.
Document feeder!
1
Disconnect the power cord and the
telephone line cord.
2
Open the cover by pressing the cover open
button.
3
Clean the document feeder rollers, sub roller
and rubber flap with a cloth moistened with
isopropyl rubbing alcohol, and let all parts
dry thoroughly.
4
Clean the white plate and glass with a soft
dry cloth.
l Do not touch the lever.
5
Close the cover securely by pushing down
on the dotted area at both ends.
6
Connect the power cord and the telephone
line cord.
Document 
feeder rollers
Glass
White plate
Power cord
Cover open 
button
Telephone 
line cord
Sub 
rollerRubber flapLever
If misfeeding occurs frequently or if dirty patterns or black bands appear on a copied or
transmitted document, clean the document feeder.
Caution:
l Do not use paper products, such as paper
towels or tissues, to clean the inside of the
unit. 
						

							69
Printed Reports
Reference lists and reports!
STOP
SET
MENU
Display
1
Press three times.
Display:
2
Press or  until the desired item is
displayed.
3
Press  to start printing.
l To stop printing, press  .
lAfter printing, the printed item will be
displayed.
4
Press .MENU
STOP
PRINTING
SET
CALLER ID LIST
PRESS SET
BROADCAST LIST
PRESS SET
PRINTER TEST
PRESS SET
JOURNAL REPORT
PRESS SET
TEL NO. LIST
PRESS SET
SETUP LIST
PRESS SET
PRINT REPORT
PRESS NAVI.[
IH]
MENU
You can print out the following lists and reports for your reference.
Setup list:provides you with the current settings of the basic and advanced programming
features (p. 50–55).
Telephone number list:provides you with names and telephone numbers which are stored in
one-touch dial and navigator directory. 
Journal report:keeps records of fax transmission and reception. This report will be printed
automatically after every 30 fax communications (p. 30).
Printer test list:allows you to check the print quality of your unit. If the test print has a dirty
pattern, or blurred points or lines, clean the thermal head (p. 68).
Broadcast programming list:provides you with items which are stored in the broadcast
feature (p. 33).
Caller ID list:keeps records of the last 30 callers after subscribing to a Caller ID service. This
report will be printed automatically after every 30 callers (p. 26). 
						

							70
FCC Information
List of FCC requirements and information!
If required by the telephone company, inform them
of the following.
l FCC Registration No.:
(found on the rear of the unit)
l Ringer Equivalence No.: 
(found on the rear of the unit)
l The particular telephone line to which the
equipment is connected.
This unit must not be connected to a coin operated
line. If you are on a party line, check with your
local telephone company.
Ringer Equivalence Number (REN):
This REN is useful in determining the quantity of
devices you may connect to your telephone line
and still have all of those devices ring when your
telephone number is called. In most but not all
areas, the sum of the REN’s of all devices
connected to one line should not exceed five (5.0).
To be certain of the number of devices you may
connect to your line, as determined by the REN,
you should contact your local telephone company
to determine the maximum REN for your calling
area.
In the event that terminal equipment causes harm
to the telephone network, the telephone company
should notify the customer, if possible, that service
may be stopped. However, where prior notice is
impractical, the company may temporarily cease
service providing that they:
a)Promptly notify the customer.
b)Give the customer an opportunity to correct the
problem with their equipment.
c)Inform the customer of the right to bring a
complaint to the Federal Communication
Commission pursuant to procedures set out in
FCC Rules and Regulations Subpart E of Part
68.
The Telephone Company may make changes in its
communications facilities, equipment operations, or
procedures where such action is reasonably
required in the operation of its business and is not
inconsistent with the rules and regulations in FCC
Part 68. If such changes can be reasonably
expected to render any customer terminal
equipment incompatible with telephone company
communications facilities, or require modification or 
alteration of such terminal equipment, or otherwise
materially affect its use or performance, the 
customer shall be given adequate notice in writing,
to allow the customer an opportunity to maintain
uninterrupted service. 
CAUTION:
Any changes or modifications not expressly
approved by the party responsible for compliance
could void the user’s authority to operate this
device.
When programming emergency numbers and/or
making test calls to emergency numbers:
1. Remain on the line and briefly explain to the
dispatcher the reason for the call before
hanging up.
2. Perform such activities in the off-peak hours;
such as early morning or late evenings.
This telephone provides magnetic coupling to
hearing aids.
NOTE:
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to
try to correct the interference by one or more of
the following measures: 
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment
and receiver.
—Connect the equipment into an outlet on a circuit
different from that to which the receiver is
connected.
—Consult the dealer or an experienced radio/TV
technician for help.