Panasonic Integrated Telephone System Kx Tsc11 Operating Instructions

							 
Useful Information Basic Operation Preparation
Advanced Operation
 
PLEASE READ BEFORE USE AND SAVE. 
Panasonic World Wide Web  address:    http://www.panasonic.com  
for customers in the USA or Puerto Rico 
Caller ID Compatible 
Integrated Telephone  System 
Operating Instructions 
Model No. 
 KX-TSC11W
KX-TSC11B 
Pulse-or-tone dialing capability
KX-TSC11W
E-PQ Q X14369ZA. book 1 
						

							 
2 
Before Initial Use 
Please read IMPORTANT SAFETY INSTRUCTIONS on page 37 
before use. Read and understand all instructions. 
Thank you for purchasing your new Panasonic integrated 
telephone. 
For your future reference 
Serial No. Date of purchase 
(found on the rear of the unit) 
Name and address of dealer                                                                         
Accessories 
 (included) 
To order replacement accessories, call 1-800-332-5368.
TTY users (hearing or speech impaired users) can call 1-866-605-1277.
Caller ID, Call Waiting and Voice Mail Service, where available, are 
telephone company services. After subscribing to Caller ID, this phone 
will display a caller’s name and phone number. Call Waiting Caller ID, 
which displays a second caller’s name and phone number while the user 
is on another call, requires a subscription to both Caller ID and Call 
Waiting. After subscribing to Voice Mail Service, this phone’s message-
waiting display will be shown when there are messages in the mail box.
 Handset (p. 6)
Order No.
PQJXE0411Z (White)
PQJXE0401Z (Black)
one Handset Cord (p. 6)
Order No.
PQJA212M (White)
PQJA212N (Black)
one Telephone Line 
Cord (p. 6)
Order No.
PQJA10075Z
one
Attach your purchase receipt here.
E-PQ Q X14369ZA. book 2 
						

							
 3 
Useful Information
Basic Operation
Preparation
Advanced Operation
 
For assistance, please call: 1-800-211-PANA(7262) Location of Controls  . . . . . . . . . 4
Display   . . . . . . . . . . . . . . . . . . . . 5
Settings . . . . . . . . . . . . . . . . . . . . 6
 
Installing the Batteries  . . . . . . . . 6
Connecting the Handset/Telephone Line Cord  . . . . . . . . 6
Programming Summary . . . . . . . 7
Time and Date  . . . . . . . . . . . . . . 8
Dialing Mode  . . . . . . . . . . . . . . 10
LCD Contrast  . . . . . . . . . . . . . . 11
Ringer Volume  . . . . . . . . . . . . . 11
Caller ID Number Auto Edit  . . . 12
Voice Mail Tone  . . . . . . . . . . . . 13
Display Language   . . . . . . . . . . 14
 
Making Calls  . . . . . . . . . . . . . . . 15
Answering Calls  . . . . . . . . . . . . 16
Caller ID Service   . . . . . . . . . . . 16
Using the Caller List   . . . . . . . . 17
 
Viewing the Caller List  . . . . . . . 17
Calling Back from the Caller List  . . . . . . . . . . . . . . . . . . . . . 19
Editing the Caller’s Phone  Number  . . . . . . . . . . . . . . . . . 19
Storing Caller List Information in  the Phone Book List   . . . . . . . 20
Erasing Caller List  Information   . . . . . . . . . . . . . . 21
 
Phone Book   . . . . . . . . . . . . . . . 22
 
Storing Names and Phone Numbers in the Phone Book 
List  . . . . . . . . . . . . . . . . . . . . . 22
Dialing from the Phone Book  . . 25
Chain Dial   . . . . . . . . . . . . . . . . 26
Editing   . . . . . . . . . . . . . . . . . . . 27
Erasing  . . . . . . . . . . . . . . . . . . . 28
 
Voice Mail Service   . . . . . . . . . . 28
 
Listening to Voice Mail Message(s)   . . . . . . . . . . . . . . 28
 
Special Features . . . . . . . . . . . . 29
 
Temporary Tone Dialing (For Rotary or Pulse Service 
Users)   . . . . . . . . . . . . . . . . . . 29
How to Use the PAUSE Button  (For PBX Line/Long Distance 
Calls)  . . . . . . . . . . . . . . . . . . . 29
For Call Waiting Service  Users  . . . . . . . . . . . . . . . . . . . 29
Mute  . . . . . . . . . . . . . . . . . . . . . 30
FLASH Button   . . . . . . . . . . . . . 30
Setting the Password  . . . . . . . . 31
Call Restriction  . . . . . . . . . . . . . 32
 
Wall Mounting . . . . . . . . . . . . . . 33
Battery Replacement  . . . . . . . . 34
Troubleshooting  . . . . . . . . . . . . 35
Important Safety Instructions  . 37
Specifications  . . . . . . . . . . . . . . 39
FCC and Other Information  . . . 40
Index   . . . . . . . . . . . . . . . . . . . . . 42
Warranty  . . . . . . . . . . . . . . . . . . 43
Customer Services . . . . . . . . . . 45 Preparation
Basic Operation
Advanced Operation
Useful Information
 Contents
E-PQ Q X14369ZATO C. fm 3 
						

							 
4 
Location of Controls 
How to use the Navigator key 
This key has four active areas that are indicated by arrows. 
• Pressing the up and down arrows allows you to enter the 
Caller List and select the function menu, the Caller List and 
the Phone Book List. The up and down arrows are also used 
to adjust the receiver volume while talking.
• Pressing the right and left arrows allows you to enter the 
Phone Book List and move the cursor when entering items.
Throughout these Operating Instructions, the navigator key is indicated by 
the arrows  
[] 
,  
[] 
, 
 []  
or  
[] 
.
C
L
E
A
REXITFUNCTION
2ABC
3DEF
1
5
JKL
6MNO
4GHI
8TUV
9WXYZ
7PQRS
0TONEFLASH
REDIAL PAUSE
L
O
U
D
/
S
E
A
R
C
HE
N
T
E
REDITMUTE
OPER
[ENTER] Button (p. 7, 20, 22)
[CLEAR] Button (p. 21, 22, 28)
[FUNCTION/EXIT] Button (p. 7, 17, 22)
[TONE] Button (p. 29) RINGER Selector (p. 11)Display (p. 5)
Navigator Key
([ ], [], [], [])

[MUTE] Button 
(p. 30)
[REDIAL] Button (p. 15)[FLASH] Button (p. 30)
[PAUSE] Button (p. 29)

E-PQ Q X14369ZA. book 4 
						

							 
5  
Preparation
 
For assistance, please call: 1-800-211-PANA(7262) 
Display 
(This display shows all of the possible 
configurations.)
While the unit is not in use, the display 
shows the current time and date, and the 
number of new calls.
If the display continuously shows “ 
12:00 
AM
 
 
12/31 
” or “ 
0:00 12/31 
”, the clock needs 
adjustment (p. 8, 9).
During a conversation, the display shows 
the length of the call (Ex. 1 hour, 6 minutes 
and 35 seconds).
This is a display from the Caller List. The 
display shows:
— the caller’s name and number,
— the time and date of the last call 
(Ex. Nov. 23, 11:50 AM),
— the caller’s information is new and has 
not been viewed (“ 
NEW 
” is displayed), 
and
— the number of times called (Ex. 3 times).
: 
[MUTE] 
 was pressed during a conversation (p. 30).
: The second call has been received while talking (p. 29).
: The unit enters in the Phone Book List (p. 20).
: 
[REDIAL] 
 was pressed while the handset is on the cradle (p. 15).
: This display flashes, when the battery power is low. Replace the 
batteries (p. 34).
: The voice mail message(s) is/are recorded (p. 28).
: 
[PAUSE] 
 was pressed while dialing or storing phone numbers.
: 
[FLASH] 
 was pressed while storing phone numbers.
1234567890123456
10 MISSED CALLS
 12:34 AM 11/24
 12:00 AM 12/31
01-06-35
 12:34 AM 11/24
SMITH,JOHN
 11:50 AM 11/23NEWx3
P
F
E-PQ Q X14369ZA. book 5 
						

							 
6 
Settings 
Installing the Batteries 
1
 
Press down in the direction of the arrow 
and remove the battery cover ( ). 
2
 
Install the batteries in the proper order 
as shown ( ), matching the correct 
polarity. 
3
 
Close the battery cover. 
• Batteries are not included in the unit.
• Install three high quality “AA” size Alkaline (LR6) or Manganese (R6, UM-3) 
batteries. We recommend to use Panasonic Alkaline batteries.
Battery life is: —about six months in use of Alkaline batteries.
—about three months in use of Manganese batteries.
Battery life may depend on usage conditions and ambient temperature.
• Make sure batteries were inserted properly in phase to ensure the functionality of 
this unit. 
Connecting the Handset / Telephone Line Cord 
After connection, lift the handset to check for a dial tone. 
THE UNIT MAY NOT WORK PROPERLY WITHOUT BATTERIES.
1
+-
-+
+-
2
1
2
Telephone Line 
Cord To Single-Line 
Telephone Jack
Handset Cord Handset
(RJ11C)
E-PQ Q X14369ZA. book 6 
						

							 
7  
Preparation
 
For assistance, please call: 1-800-211-PANA(7262) 
• Use only a Panasonic Handset for the KX-TSC11W or KX-TSC11B.
• Use only a telephone line cord included in the unit.
• If your unit is connected to a PBX which does not support Caller ID services, 
you cannot access those services. 
Programming Summary 
You can program the following functions. The display shows the 
programming instructions. See the corresponding pages for function 
details. 
Make sure that the handset is on the cradle.
During programming 
* To select a desired function item, scroll through the items by pressing  
[]  
 
or  
[] 
. Then press  
[ENTER] 
 to go to the next step. 
• You can exit the programming mode any time by pressing  
[FUNCTION/EXIT] 
.
• If you do not press any buttons for 60 seconds, the unit will exit the programming 
mode. 
Press  
[FUNCTION/EXIT] 
.
* 
SAVE PHONEBOOK ? 
 . . . . .To store names and phone numbers in 
memory (p. 22). 
SET CLOCK ? 
 . . . . . . . . . .To adjust the time and date (p. 8). 
CHANGE PASSWORD? 
 . . . . .To change the password for the call 
restriction (p. 31). 
CALL RESTRICT ? 
 . . . . . .To set the call restriction (p. 32). 
SET FLASH TIME ? 
 . . . . .To select the flash time (p. 30). 
SET DIAL MODE ? 
 . . . . . .To select the dialing mode (p. 10). 
LCD CONTRAST ? 
 . . . . . . .To select the LCD contrast (p. 11). 
SET AUTO EDIT ? 
 . . . . . .To set the Auto Edit (p. 12) 
VM TONE DETECT ? 
 . . . . .To select the Voice Mail Tone detect (p. 13). 
CHANGE LANGUAGE? 
 . . . . .To select the display language (p. 14).

E-PQ Q X14369ZA. book 7 
						

							 
Settings 
8 
Time and Date 
You can select AM/PM or 24-hour clock by programming. 
Make sure that the handset is on the cradle. 
1
 
Press  
[FUNCTION/EXIT] 
. 
2
 
Scroll to “ 
SET CLOCK ? 
” by 
pressing  
[] 
 or  
[] 
. 
3
 
Press  
[ENTER] 
. 
4
 
Enter the current year.
(Ex. To set 2004, enter “04”.) 
• You can set the year 2000 to 2099. 
5
 
Press  
[ENTER] 
. 
6
 
Enter the current time (hour and 
minute) using a 4-digit number.
(Ex. To set 9:30, enter “0930”.) 
• For AM/PM setting: Enter numbers 
between 0100 and 1259.
• For 24-hour clock: Enter numbers 
between 0000 and 2359. 
7
 
Press  
[ENTER] 
. 
• If numbers between 0000 and 0059, or 
1300 and 2359 are entered, the time will 
automatically be set using the 
24-hour clock. Go to the step 10.
SET CLOCK ?
ENTER YEAR  2004
 12:00 AM 12/31
ENTER YEAR  2004
 12:00 AM 12/31
ENTER TIME
 12:00 AM 12/31
ENTER TIME
 09:30 AM 12/31
#=AM/PM
 09:30 AM 12/31
E-PQ Q X14369ZA. book 8 
						

							 
9  
Preparation
 
For assistance, please call: 1-800-211-PANA(7262) 
8
 
Press  
[#] 
 to select “AM”, “PM” or 24-
hour clock.
(Ex. You  select  “PM”.) 
• Each time you press  
[#] 
, the selection will 
change on the display. 
9
 
Press  
[ENTER] 
. 
10
 
Enter the current day and month using 
a 4-digit number. 
(Ex. To set Dec. 27, enter “1227”.) 
11
 
Press  
[ENTER] 
. 
• The clock starts working.
• The display will return to step 2. To exit 
the programming mode, press  
[FUNCTION/EXIT] 
 or wait for 60 
seconds.
• If the time and date entered are not correct, “ 
ERROR 
” will be displayed and you 
cannot continue with setting. Enter the correct time and date.
If the batteries installed in the unit expired, the time and date will be shown as 
“
 
12:00 
AM
 
 12/31 
” or “ 
0:00 12/31 
” while talking or after the battery 
replacement. Readjust the time/date. 
For Caller ID service users (p. 16) 
If a time display service is available with the Caller ID service:
The Caller ID information will re-set the clock after the ring if the adjusted time 
and/or date is incorrect. However, if the time/date has not previously been set, 
the Caller ID information will not adjust the clock.
#=AM/PM
 09:30 PM 12/31
Display
AM
PM
24-hour clock
AM
(Blank display)
PM
Option
ENTER MONTH/DAY
 09:30 PM 12/31
ENTER MONTH/DAY
 09:30 PM 12/27
SAVED
E-PQ Q X14369ZA. book 9 
						

							 
Settings 
10 
Dialing Mode 
You can select the dialing mode by programming. If you have touch tone 
service, set to Tone. If rotary or pulse service is used, set to Pulse. Your 
phone comes from the factory set to Tone. 
Make sure that the handset is on the cradle. 
1
 
Press  
[FUNCTION/EXIT] 
. 
2
 
Scroll to “ 
SET DIAL MODE ? 
” 
by pressing  
[] 
 or  
[] 
. 
3
 
Press  
[ENTER] 
. 
4
 
Select “ 
PULSE 
” or “ 
TONE 
” by pressing  
[] 
 or  
[] 
. 
5
 
Press  
[ENTER] 
. 
• The display will return to step 2. To exit 
the programming mode, press  
[FUNCTION/EXIT] 
 or wait for 
60 seconds.
• You can exit the programming mode any time by pressing  
[FUNCTION/EXIT] 
.
SAVE PHONEBOOK ?
SET DIAL MODE ?
:TONE

SAVED
E-PQ Q X14369ZA. book 10