Panasonic Home Network_system_ Users Guide

							Voicemail settings
Clearing the “new voicemail” notification
If the “new voicemail” notification remains displayed even if you have no new landline voicemail
messages, use this feature to clear the notification.
1 From the  [Home Network]  app home screen, tap  [Settings].
2 Tap  [Telephone Settings] .
3 Tap  [Remove Voicemail Notification]  ®  [Yes] .
Voicemail tone detection (certain models only) *1
This feature is used to display “new voicemail” notifications. Turn this feature on if you use your landline
phone service provider’s voicemail service ( “Voicemail support”, Page 74).
1 From the  [Home Network]  app home screen, tap  [Settings].
2 Tap  [Telephone Settings] .
3 Tap  [VM Tone Detect] .
4 Select the desired setting and then tap  [OK].
*1 This feature is available for the following hub model numbers. – KX-HNB600
– KX-HNB600C
– KX-HNB600ME
First ring setting (certain models only) *1
This setting determines whether the first ring is heard when a landline call is received. If your landline has
Caller ID service and you do not want your mobile devices and cordless handsets to ring before caller
information is received, turn this setting off. Note that you can only remove the first ring if the system
rings 2 times or more by default, which depends on your landline phone service.
1 From the  [Home Network]  app home screen, tap  [Settings].
2 Tap  [Telephone Settings] .
R The next step varies depending on the hub’s model number.
3 KX-HNB600, KX-HNB600C, KX-HNB600LC, KX-HNB600ME
Tap  [Call Block] , and then slide the  [First Ring] switch to the desired position.
R This setting only applies when there are phone numbers saved in the blocked caller list.
All other hub model numbers
Tap  [First Ring] , select the desired setting, and then tap  [OK].
Model information
*1 This feature is NOT available for the following hub model numbers. – KX-HNB600FR
Hub PIN setting (certain models only) *1
The hub PIN is required when using a cordless handset to perform certain operations. You can change
this PIN if desired.
1 From the  [Home Network]  app home screen, tap  [Settings].
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							2Tap  [Telephone Settings] .
3 Tap  [Hub PIN] .
4 Enter the current PIN and then tap  [OK].
R The default PIN is “0000”.
5 Enter the desired PIN and then tap  [OK].
6 Enter the desired PIN again and then tap  [OK].
Model information
*1 This feature is available for the following hub model numbers. – KX-HNB600AZ
– KX-HNB600E
– KX-HNB600FR
– KX-HNB600G
– KX-HNB600HM
– KX-HNB600SA
– KX-HNB600TW
Landline settings
Important:
R Typically these settings do not need to be changed. If they are set improperly, the hub may not be able
to make and receive calls properly.
1 From the  [Home Network]  app home screen, tap  [Settings].
2 Tap  [Telephone Settings] .
3 Tap  [Landline Setup] .
4 Change the settings as desired.
– [Dial Mode]  setting (certain models only) *1
Select  [Tone]  if your landline phone service supports “tone” dialing; select  [Pulse] if your landline
phone service supports “pulse” or “rotary” dialing.
– [Flash Time]  setting*2
Determines how the hub’s flash/recall feature functions.
The appropriate flash time setting varies depending on your landline phone service. If the hub’s
flash/recall feature does not function properly, contact your landline phone service provider.
– [Line Mode]  setting (certain models only) *3
This setting automatically maintains receiver volume at the proper level depending on the current
telephone line condition. Set the line mode to “ [A]” if telephone line condition is not good.
Model information
*1 [Dial Mode]  is available for the following hub model numbers.
– KX-HNB600
– KX-HNB600C
– KX-HNB600FR
– KX-HNB600HM
– KX-HNB600LC
– KX-HNB600ME
– KX-HNB600SA
– KX-HNB600TW
*2 The default  [Flash Time] setting varies by the hub’s model number.
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							Model numberDefault settingKX-HNB600700 msKX-HNB600AZ100 ms (when [Country / Region]  is set to [Australia] )
600 ms (when  [Country / Region]  is set to [New Zealand] )KX-HNB600C700 msKX-HNB600E100 msKX-HNB600FR250 msKX-HNB600G200 msKX-HNB600HM600 ms (when [Country / Region]  is set to [Singapore] )
400 ms (when  [Country / Region]  is set to [Hong Kong] )
700 ms (when  [Country / Region]  is set to [Malaysia] )KX-HNB600LC700 msKX-HNB600ME100 msKX-HNB600SA100 msKX-HNB600TW600 ms
*3[Line Mode]  is available for the following hub model numbers.
– KX-HNB600
– KX-HNB600C
– KX-HNB600LC
– KX-HNB600ME
Phone numbers with country codes
If you store phone numbers in your mobile device’s contacts using “+” and the country code, we
recommend that you use this procedure to store the following codes.
1 From the  [Home Network]  app home screen, tap  [Settings].
2 Tap  [Telephone Settings] .
3 Tap  [Phone Number Settings] .
4 Change the settings as desired.
– [International Code]  setting
Store the international dialing prefix that you need to dial when dialing international phone
numbers manually.
– [Country Code]  setting
Store the country code that is required when someone calls you internationally.
– [Trunk Prefix]  setting
If you store domestic phone numbers in your mobile device using “+” and the country code, store
the number that should replace the country code when calling domestically.
Region setting (certain models only) *1
This setting determines how certain phone features behave. Set this setting according to the region
where the system is being used.
Important:
R This setting should be set during Initial Setup; typically it does not need to be changed. If it is set
improperly, the hub may not be able to make and receive calls properly.
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							1From the  [Home Network]  app home screen, tap  [Settings].
2 Tap  [Telephone Settings] .
3 Tap  [Country / Region] .
4 Select the appropriate setting and then tap  [OK].
R The hub restarts.
Model information
*1 This feature is available for the following hub model numbers. – KX-HNB600AZ
– KX-HNB600HM
Caller ID support
The hub is Caller ID compatible. Caller ID is a service provided by your landline phone service provider
which may require a subscription. Contact your landline phone service provider for details and availability.
Caller ID features
When you receive a landline call, Caller ID allows the hub to receive caller information provided from your
landline phone service provider. The hub automatically logs caller information for the last 50 callers and
stores this information in the hub call log. The app also logs information for calls that are received on the
landline while your mobile device is connected to the hub.
Caller information display
If a caller’s phone number matches the phone number stored in your mobile device’s contacts, the stored
name is displayed and logged in the call log displayed on that mobile device.
Voicemail support
Voicemail is an automatic answering service that may be offered by your landline phone service provider.
After you subscribe to this service, your landline phone service provider’s voicemail system answers calls
for you when you are unavailable to answer the landline or when the landline is busy. Messages are
recorded by your service provider, not by the answering system ( “Answering system features
(overview)”, Page 75).
The app will notify you when you have new voicemail messages if your service provider supports
message indication service. Please contact your service provider for details. For certain models, you may
also need to turn on the  [VM Tone Detect] setting in order for the app to notify you when you have new
voicemail messages ( “Voicemail tone detection (certain models only)”, Page 71).
Important:
R Make sure you read the information for landline voicemail service subscribers ( “For landline voicemail
service subscribers”, Page 82).
R To use your landline phone service provider’s voicemail service rather than the answering system, turn
off the answering system ( “Turning the answering system on and off”, Page 75).
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							Answering system features (overview)
The hub features a built-in answering system that can answer calls received on your landline after a
certain number of rings. When it answers a call, it plays a greeting message and can then record caller
messages. Messages are stored in the hub, and you can play them back even when you are away from
home. The answering system cannot answer calls when you are already talking on the landline.
Note:
R In order for the answering system to answer calls, the hub must be connected to your landline. For
information about phone line connection, refer to the System Setup Guide included with your hub.
R In order to access the answering system using the app, your mobile device must be connected to the
same wireless network as the hub. These features are not available when using the app away from
home.
Recording capacity
A maximum of 64 messages can be recorded. The total recording capacity varies by model, from 30–
40 minutes.
Note:
R The following occur if the recording memory becomes full.
– A beep will sound.
– A memory full announcement will be heard.
– If you use a pre-recorded greeting message, the hub will answer calls with a different pre-recorded message that asks callers to call again later. (If you have recorded your own greeting message, it
will continue to be played for callers.) No new messages will be recorded.
Turning the answering system on and off
Activating the answering system
You must activate the answering system before you can use it. The answering system is disabled by
default.
1 From the  [Home Network]  app home screen, tap  [Settings].
2 Tap  [Answering Device] .
R Names of features and settings may vary depending on your mobile device’s language settings.
The  [Answering Device]  setting may be called  [Answering System].
3 Tap  [Settings] .
4 Turn on the  [Answering Device]  switch.
R Names of features and settings may vary depending on your mobile device’s language settings.
The  [Answering Device]  setting may be called  [Answering System].
Turning the answering system on and off
This setting determines whether the answering system answers landline calls when you do not answer
them.
1 From the  [Home Network]  app home screen, tap  [Phone].
2 Open the  [More] screen.
3 Tap  [Connect to Answering Device] .
R Names of features and settings may vary depending on your mobile device’s language settings.
The  [Connect to Answering Device]  setting may be called [Connect to Answering System] .
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							4Tap  [Answer on]  or [Answer off] .
Playing your messages
When the answering system has recorded new messages, 
 is displayed in the status bar (Android
devices only) and your mobile device’s notification feature displays a notification. To play back your
messages easily, tap the notification and then use the playback controls described below.
1 From the  [Home Network]  app home screen, tap  [Phone].
2 Open the  [More] screen.
3 Tap  [Connect to Answering Device] .
R Names of features and settings may vary depending on your mobile device’s language settings.
The  [Connect to Answering Device]  setting may be called [Connect to Answering System] .
4 Tap  [Play] .
R Your new messages are played back. If there are no new messages, old messages will be played
back.
R The following operations are available when playing back messages.
– [Skip] : Plays the next message.
– [Repeat] : Repeats the current message from the beginning, or plays the previous message.
– [Stop] : Stops message playback and returns to the previous screen.
– [Erase] : Erases the current message.
– [Disconnect] : Stops message playback and exits the answering system.
– [Audio Source]  (iPhone, iPad only): Allows you to select a different audio output device for
playback.
– [Speaker]  (Android devices only): Switches between your mobile device’s speaker and
earpiece. If a Bluetooth-compatible device is connected to your mobile device, tap the audio
icon (speaker, Bluetooth, etc.) to switch between the available devices.
5 When finished, tap  [Disconnect] to exit the answering system.
Erasing all messages
1 From the  [Home Network]  app home screen, tap  [Phone].
2 Open the  [More] screen.
3 Tap  [Connect to Answering Device] .
R Names of features and settings may vary depending on your mobile device’s language settings.
The  [Connect to Answering Device]  setting may be called [Connect to Answering System] .
4 Tap  [Erase all]  ®  [OK] .
Greeting message
The greeting message is played to callers when the answering system answers a call.
Recording your greeting message
1 From the  [Home Network]  app home screen, tap  [Settings].
2 Tap  [Answering Device] .
R Names of features and settings may vary depending on your mobile device’s language settings.
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							The [Answering Device]  setting may be called  [Answering System].
3 Tap  [Greeting] .
4 Tap  [Record Greeting] .
5 Tap  [OK]  to start recording.
R Recording starts after the beep.
6 Tap  [Stop]  to stop recording and save your greeting message.
R Your greeting message is played back for confirmation.
Playing your greeting message
1 From the  [Home Network]  app home screen, tap  [Settings].
2 Tap  [Answering Device] .
R Names of features and settings may vary depending on your mobile device’s language settings.
The  [Answering Device]  setting may be called  [Answering System].
3 Tap  [Greeting] .
4 Tap  [Check Greeting] .
Using a pre-recorded greeting message
If you have recorded your own personal greeting message, it will be erased when you select the
pre-recorded greeting message.
1 From the  [Home Network]  app home screen, tap  [Settings].
2 Tap  [Answering Device] .
R Names of features and settings may vary depending on your mobile device’s language settings.
The  [Answering Device]  setting may be called  [Answering System].
3 Tap  [Greeting] .
4 Tap  [Pre-recorded]  ®  [OK] .
Remote operation features (overview)
While away from home, you can use a standard touch-tone phone to access the hub and listen to
answering system messages or change answering system settings. This is called “remote operation”.
When using remote operation, the answering system’s voice guidance prompts you to press certain dial
keys to perform different operations.
There are two methods of remote operation.
– New message alert : The hub calls you at an outside phone number.
For information, see  “New message alert”, Page 77.
– Standard remote access:  You call the hub while away from home.
For information, see  “Standard remote access”, Page 79.
During remote operation, you can press dial keys to operate the answering system, without waiting for
the voice guidance to prompt you. For more information, see  “Remote commands”, Page 79.
New message alert
After the answering system records a caller message, the hub can call a phone number of your choosing
and then play the new message back when you answer the phone.
Important:
R When this feature is enabled, the hub will call the specified phone number when it records a caller
message. Make sure you carefully check the phone number assigned to this feature.
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							First time setup
1 From the  [Home Network]  app home screen, tap  [Settings].
2 Tap  [Answering Device] .
R Names of features and settings may vary depending on your mobile device’s language settings.
The  [Answering Device]  setting may be called  [Answering System].
3 Tap  [New Message Alert] .
4 Tap  [Outgoing Call] .
5 Turn on the  [Outgoing Call]  switch.
6 Enter the desired name and phone number, and then tap  [OK].
R You can also select a contact that is stored in your mobile device by tapping  [Add from Contacts
List] .
7 Tap  [OK] .
Making remote access code entry required or not required
If this setting is turned on, you must enter the remote access code in order to play back new messages
when you receive a new message alert.
1 From the  [Home Network]  app home screen, tap  [Settings].
2 Tap  [Answering Device] .
R Names of features and settings may vary depending on your mobile device’s language settings.
The  [Answering Device]  setting may be called  [Answering System].
3 Tap  [New Message Alert] .
4 Tap  [Outgoing Call] .
5 Turn the  [Remote Code Activated]  switch on or off to determine whether remote code entry is
required or not required, respectively.
6 Tap  [OK] .
Note:
R To set the remote access code, see  “[Remote Code] setting”, Page 82.
Turning the “new message” beep on and off
This setting determines whether the hub beeps when a new message has been recorded by the
answering system.
1 From the  [Home Network]  app home screen, tap  [Settings].
2 Tap  [Answering Device] .
R Names of features and settings may vary depending on your mobile device’s language settings.
The  [Answering Device]  setting may be called  [Answering System].
3 Tap  [New Message Alert] .
4 Turn the  [Hub Beep]  switch on or off.
Turning new message alert on and off
1 From the  [Home Network]  app home screen, tap  [Settings].
2 Tap  [Answering Device] .
R Names of features and settings may vary depending on your mobile device’s language settings.
The  [Answering Device]  setting may be called  [Answering System].
3 Tap  [New Message Alert] .
4 Tap  [Outgoing Call] .
5 Turn the  [Outgoing Call]  switch on or off.
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							6Tap  [OK] .
R The phone number used for new message alert must be entered in order to turn this feature on.
Changing the phone number used for new message alert
1 From the  [Home Network]  app home screen, tap  [Settings].
2 Tap  [Answering Device] .
R Names of features and settings may vary depending on your mobile device’s language settings.
The  [Answering Device]  setting may be called  [Answering System].
3 Tap  [New Message Alert] .
4 Tap  [Outgoing Call] .
5 Edit the name and phone number, and then tap  [OK].
R You can also select a contact that is stored in your mobile device by tapping  [Add from Contacts
List] .
6 Tap  [OK] .
Answering a new message alert call
1 When the answering system calls the outside phone number you specified, answer the call.
2 If you set a remote access code, enter the code.
3 Follow the voice guidance prompts as necessary or operate the answering system using remote
commands ( “Remote commands”, Page 79).
4 When finished, hang up.
Standard remote access
You must set the remote access code in order to use standard remote access ( “[Remote Code] setting”,
Page 82).
1 Dial your home phone number from a touch-tone phone.
2 After the greeting message starts, enter the remote access code.
3 Follow the voice guidance prompts as necessary or operate the answering system using remote
commands ( “Remote commands”, Page 79).
4 When finished, hang up.
Note:
R If you do not press any dial keys within 10 seconds after a voice guidance prompt, the answering
system disconnects your call.
Remote commands
You can press dial keys to operate the answering system as explained below, without waiting for the
voice guidance to prompt you.
KX-HNB600, KX-HNB600C, KX-HNB600LC, KX-HNB600MERepeat message (during playback) *1Skip message (during playback)79
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							Play new messagesPlay all messagesStop playback
Start voice guidance *2Turn answering system offTurn new message alert off *3Erase message (during playback)Erase all messagesEnd remote operation and end call
*1 If pressed within the first 5 seconds of playback, the previous message is played.
*2 Available for the following models only. – KX-HNB600 (when Spanish is selected as the voice prompt language)
– KX-HNB600LC
– KX-HNB600ME
*3 Available for 10 seconds after listening to new messages.
All other modelsRepeat message (during playback) *1Skip message (during playback)Play new messagesPlay all messagesPlay greeting messageRecord greeting messageStop playback or recording
Start voice guidance *2Turn answering system offTurn new message alert off *3Erase message (during playback)Erase all messagesReset to the pre-recorded greeting message (during greeting message playback)End remote operation and end call
*1 If pressed within the first 5 seconds of playback, the previous message is played.
*2 Available for the following models only. – KX-HNB600FR
*3 Available for 10 seconds after listening to new messages.
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