Panasonic Home Network_system_ Users Guide

							1Press and hold the 3 registration buttons on the side of the hub and the  Wi-Fi SETUP button on the
back of the hub at the same time (4 buttons total) until the hub’s LED indicator blinks in green and yellow.
2 Wait for the hub’s LED indicator to light in yellow.
3 From the  [Home Network]  app home screen, open the options menu (see  “Displaying the options
menu”, Page 30).
4 Tap  [Deregistration from Hub]  ®  [OK] .
5 Follow the initial setup procedure (see  “Initial setup”, Page 20).
Storing your security service account number (certain
models only) *1
You can store your account number in the hub and integrate the hub with your security service.
1 From the  [Home Network]  app home screen, tap  [Settings].
2 Tap  [Order Number] .
3 Enter your account number and then tap  [OK].
Note:
R When you store your account number, settings for the alert by phone call feature ( “Alert by phone
call”, Page 41) are changed automatically, as follows.
– Alert by phone call is automatically enabled for the  [Arm: Away] and [Arm: At Home]  arm modes.
– Your security service’s call center phone number and service name is saved automatically in memory location 1. As a result, items previously saved in memory locations 1–4 will be moved to
memory locations 2–5; the item saved in memory location 5 will be deleted.
R If you delete the account number, settings for the alert by phone call feature are changed
automatically, as follows.
– If your security service’s call center phone number is saved in memory location 1, it will be deleted, and items previously saved in memory locations 2–5 will be moved to memory locations 1–4.
Model information
*1 This feature is available for the following hub model numbers. – KX-HNB600G
Reducing battery consumption (iPhone, iPad only)
The  [App Battery Save]  feature can help you conserve your mobile device’s battery power. When this
feature is turned on, the app will not receive landline calls when it is in the background, thus reducing
battery consumption.
1 From the  [Home Network]  app home screen, tap  [Settings].
2 Tap  [App Battery Save] .
3 Select the desired setting and then tap  [OK].
Note:
R Turning this feature off can affect battery performance.
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							Resetting the app’s settings
Important:
R After resetting the app’s settings, your mobile device will not be able to access the system. Refer to the
following after performing this procedure.
If the hub’s LED indicator is lit in yellow
Perform the procedure described in  “Initial setup”, Page 20.
If the hub’s LED indicator is lit in green or red
Perform the procedure described in  “Registering other mobile devices to the hub”, Page 23.
1 From the  [Home Network]  app home screen, open the options menu (see  “Displaying the options
menu”, Page 30).
2 Tap  [Deregistration from Hub]  ®  [OK] .
Resetting the hub’s settings
1 From the  [Home Network]  app home screen, tap  [Settings].
2 Tap  [Reset Hub] .
3 Select the desired feature.
– [Reset All Settings] : Resets all hub settings, including Wi-Fi settings.
– [Reset Hub Settings] : Resets all hub settings except Wi-Fi settings.
– [Reset Wi-Fi Settings] : Resets Wi-Fi settings only.
4 Follow the on-screen instructions.
5 If you selected [Reset Hub Settings]
The procedure is complete.
If you selected [Reset All Settings] or [Reset Wi-Fi Settings]
Wait for the hub’s LED indicator to light in yellow, then follow the initial setup procedure (see  “Initial
setup”, Page 20).
Forcing the hub to reset all settings
You can use this procedure to force the hub to reset all of its settings, including Wi-Fi settings.
1 Disconnect the AC adaptor from the hub.
2 While pressing the  Wi-Fi SETUP button on the rear of the hub and the  CAMERA and OTHER
DEVICE  buttons on the side of the hub (3 buttons total), connect the AC adaptor to the hub. Do not
release the buttons yet.
3 Continue to hold the buttons down until the hub’s LED indicator lights in yellow, then release the
buttons.
R If the hub’s LED indicator blinks in green and yellow, repeat this procedure and make sure to
follow step 2 carefully.
4 Wait for the hub’s LED indicator to light in green (about 2 minutes).
5 Press and hold the  Wi-Fi SETUP button until the hub’s LED indicator blinks in green.
6 Wait for the hub’s LED indicator to light in red.
R The hub has been successfully reset.
7 Disconnect the AC adaptor from the hub and then connect it again to restart the hub.
8 Reset the app’s settings (see  “Resetting the app’s settings”, Page 92), then follow the initial setup
procedure (see  “Initial setup”, Page 20).
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							Copyright information
R Preset melodies used in certain products in this product series © 2014 Copyrights Vision Inc. Used
with permission.
Open source software information
R Parts of this product use open source software supplied based on the relevant conditions of the Free
Software Foundation’s GPL and/or LGPL and other conditions. Please read all license information and
copyright notices related to the open source software used by this product. This information is
available at the following web page:
{{"www.panasonic.net/pcc/support/tel/homenetwork/"|tolink("http://www.panasonic.net/pcc/support/tel/
homenetwork/")}}
At least three (3) years from delivery of this product, Panasonic System Networks Co., Ltd. will give to
any third party who contacts us at the contact information provided below, for a charge of no more than
the cost of physically distributing source code, a complete machine-readable copy of the
corresponding source code and the copyright notices covered under the GPL and the LGPL. Please
note that software licensed under the GPL and the LGPL is not under warranty.
{{"www.panasonic.net/pcc/support/tel/homenetwork/"|tolink("http://www.panasonic.net/pcc/support/tel/
homenetwork/")}}
Software information
R The End User License Agreement (EULA) for the Home Network app is available at the following web
page:
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homenetwork/")}}
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							If you experience any trouble while using the system, the following information will solve most problems.
If the trouble persists, refer to the appropriate section in this chapter according to the trouble you are
experiencing.
For the latest troubleshooting information, visit {{"www.panasonic.net/pcc/support/tel/
homenetwork/"|tolink("http://www.panasonic.net/pcc/support/tel/homenetwork/")}}.
Power
Use these steps to make sure that each of your system devices are receiving power.
1 Make sure the hub, cameras, etc. are connected to their AC adaptors. Make sure the AC adaptors
are connected to electric outlets.
→ Refer to the System Setup Guide included with your hub and the Installation Guide included with your cameras for information about power connections.
2 Make sure the electric outlets used to power the hub, cameras, etc. are functioning. If an electric
outlet can be turned on and off by a switch, make sure the switch is turned on.
3 Make sure the batteries installed in all sensors have adequate charge remaining.
→ Check the sensor’s status screen for “low battery” or “out of range” errors ( “Viewing sensor status”, Page 47). Refer to the Installation Guide included with your device for information about
battery replacement.
Network devices
Use these steps to make sure that each of your network devices and your Internet connection are
working properly.
1 Make sure your wireless router any other network devices (cable or DSL modem, network switches,
etc.) are turned on.
→ Refer to the operating instructions included with your wireless router and any other devices for troubleshooting information if necessary.
2 Make sure all cables connected between your wireless router and any other network devices are
functioning and connected properly.
3 Make sure that devices connected to your wireless router can connect to the Internet.
→ Refer to the operating instructions included with your wireless router for troubleshooting information if necessary. For some Internet connection issues, you may need to contact your
Internet service provider.
System connection
Use these steps to make sure that your mobile device can connect to the hub and that each of your
system devices are registered to the hub.
1 Make sure the hub can connect to your wireless router.
→ Disconnect the hub’s AC adaptor, connect it again, and wait for the hub to start up. If the hub’s LED indicator remains blinking in green after a few minutes, the hub is not connected to your
wireless router. In this case, reconnect the hub to your wireless router ( “Setting the hub’s Wi-Fi
settings again”, Page 90).
2 Make sure your mobile device can connect to your hub while you are at home.
→ Check your mobile device’s Wi-Fi settings and confirm that it is connected to your wireless router. Next, use the  [Home Network]  app to connect to the hub, and confirm that  [Home Wi-Fi
Connected]  is displayed at the top of the home screen.
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							3Make sure your devices are registered to the hub. Register them if they are not ( “Registering
devices”, Page 83).
→ Cameras
Check the camera list ( “Viewing the camera list”, Page 50). If a camera is displayed in the camera
list, it is registered; if it is not displayed, it is not registered.
→ Sensors
Press the sensor’s registration button. If the sensor’s LED indicator lights in red or green, the
sensor is registered; if it blinks in red, the sensor is not registered.
→ Sirens
If the siren’s LED indicator blinks slowly in red, the siren is not registered.
→ Smart plugs
Check the smart plug’s LED indicator. If the smart plug’s LED indicator blinks in red, it may be out
of range of the hub or not registered. If the LED indicator is not blinking in red, try turning the smart
plug on or off; if you can turn it on or off, it is registered.
4 Make sure your devices have adequate signal strength.
→ Check the signal strength ( “Device signal strength”, Page 85) and move devices closer to the hub if necessary.
The following error codes and messages may be displayed in the Notifications Center (for iPhone, iPad)
and the status bar (for Android devices).
[Unable to connect to the network.] is displayed
Error code: E1-02
R Your mobile device’s Wi-Fi feature is turned off.
→ Turn it on.
R Your mobile device cannot connect to your wireless router.
→ Make sure your wireless router is turned on and functioning.
[Not connected] is displayed
Error code: E1-04
R Your mobile device cannot connect to the hub.
→ Make sure the hub and your wireless router are turned on and functioning.
R You replaced your wireless router, or changed your wireless router’s network settings.
→ Configure the hub’s Wi-Fi settings ( “Setting the hub’s Wi-Fi settings again”, Page 90).
[The application couldn’t start.] is displayed
Error code: E1-05
R Another app running on your mobile device is preventing the  [Home Network] app from starting.
→
iPhone, iPad
Press your device’s home button two times and force the  [Home Network] app to exit. Quit other
apps and then try to start the  [Home Network] app again later.
→
Android devices
Tap  [OK]  to exit the  [Home Network]  app. Quit other apps and then try to start the  [Home
Network]  app again later.
[The maximum number of mobile devices are already registered to the hub.] is displayed
Error code: E2-01
R There are already 8 mobile devices registered to the hub.
→ Deregister any unused mobile devices from the hub.
[The hub refused this connection.] is displayed
Error code: E2-02
Error code: E2-03
R There is a problem with registration information stored in the hub.
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							→ Deregister your mobile device ( “Deregistering devices”, Page 83) and register it again ( “Registeringother mobile devices to the hub”, Page 23).
[The hub is not responding. Use another handset to cancel the registration.] is displayed
Error code: E2-04
R There was a problem when deregistering your mobile device.
→ Use a cordless handset or another mobile device to deregister the mobile device from the hub.
[The hub is not responding.] is displayed
Error code: E3-01
R There is a communication problem.
→ Make sure that the hub and your wireless router are turned on and functioning, turn your mobile device’s Wi-Fi feature off and then on again, and then try again.
[Communication error] is displayed
Error code: E5-06
R The Wi-Fi connection between your mobile device, wireless router, and hub was lost.
→ Make sure you are in a location where your mobile device can connect to your wireless router (if at home) or the Internet (if away from home), and then try using the app again.
R If you have never been able to access the system while away from home, this error message may be
displayed because your router does not allow devices outside your network (such as your mobile
device when used away from home) to access devices within your network (such as the hub). The
likely cause is that your wireless router does not support UPnP, or your wireless router’s UPnP feature
is turned off.
→ If your wireless router supports UPnP, make sure the feature is turned on. Refer to the operating instructions included with your wireless router for details.
→ You may be able to resolve this issue by using your wireless router’s port forwarding feature. 1. Assign a static IP address to the hub ( “Changing IP settings”, Page 89).
2. Configure your wireless router’s port forwarding feature to forward ports 62000–63000 to the hub. Refer to the operating instructions included with your wireless router for details.
3. Configure the hub’s port forwarding feature ( “[Port Forwarding] settings”, Page 90).
[Waiting for configuration data] is displayed
Error code: S1-03
R Your mobile device and the hub are connected to different wireless routers.
→ Make sure your mobile device and the hub are connected to the same wireless router.
I cannot perform initial setup
R Your wireless router is using the 5 GHz band for wireless communication.
→ The hub only supports the 2.4 GHz band. Make sure your wireless router is configured to use the 2.4 GHz band. “Dual band” configurations are acceptable as long as devices that connect via the
2.4 GHz are able to communicate with devices that connect via the 5 GHz band.
→ Before performing the initial setup, make sure your mobile device is connected to the wireless router using the SSID that is assigned to the 2.4 GHz band of your wireless router. When prompted to
enter your wireless router’s password, enter the password that is assigned to the 2.4 GHz band.
R Your wireless router uses MAC address filtering to limit the devices that can access the router.
→ The hub’s MAC address is displayed while performing initial setup. Make a note of the hub’s MAC address and add it to your wireless router’s list of MAC address that are allowed to access the router.
R Your wireless router is using “stealth mode”, i.e., it is not broadcasting its SSID.
→ If your wireless router is configured to use stealth mode, temporarily disable stealth mode while performing initial setup.
R Your mobile device is connecting to a different wireless router during the initial setup procedure.
→ If your mobile device can connect to other nearby wireless routers, we recommend you turn them off or “forget” their settings while performing initial setup.96
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							RIf you continue to have trouble performing initial setup, you may be able to configure the hub’s Wi-Fi
settings using the WPS feature of your wireless router.
→ See  “Configuring the hub using your wireless router’s WPS feature”, Page 97.
Configuring the hub using your wireless router’s WPS feature
If you continue to have trouble performing initial setup, you may be able to configure the hub’s Wi-Fi
settings using the WPS feature of your wireless router.
Note:
R This procedure requires a wireless router that supports WPS. If your wireless router supports WPS,
make sure the feature is turned on, and locate its WPS button before beginning this procedure. The
WPS button is typically labelled “WPS” or has two curved arrows on it.
R If the hub’s LED indicator is lit in yellow, start from step 1. If it is lit in green or red, start from step 5.
1 Disconnect the AC adaptor from the hub.
2 While pressing the  Wi-Fi SETUP button on the rear of the hub, connect the AC adaptor to the hub.
Do not release the button yet.
3 Continue to hold the  Wi-Fi SETUP button down until the hub sounds a short beep, then release the
button.
R The hub’s LED indicator blinks in green and yellow.
4 Wait for the hub’s LED indicator to start blinking in green.
5 Press and hold the hub’s  Wi-Fi SETUP button until the LED indicator blinks slowly (about 3 seconds).
6 Within 2 minutes, activate your wireless router’s WPS mode (e.g., press and hold its WPS button,
etc.).
7 Wait for the hub’s LED indicator to light in green.
R Initial setup is now complete.
8 Register your mobile device to the hub ( “Registering other mobile devices to the hub”, Page 23).
Refer to the following after checking the general troubleshooting information described in  “General
information”, Page 94.
[Device is in use.] is displayed
R Another user (i.e., mobile device) is already accessing the hub, the same screen, or the same feature.
→ Wait for the other user to finish and then try again.
[Hub is busy.] is displayed
R Another event, such as a sensor detection or a landline call being received, interrupted the current
operation.
→ Wait and try again later.
[This setting is only available when this mobile device is connected to the same Wi-Fi Home
Network as the hub.] is displayed
R While away from home (i.e., while your mobile device was not connected to the same wireless router
as the hub), you tried to access settings that are only available while at home.
→ Try again when at home.
[The hub is not receiving a signal.] is displayed
R The hub cannot receive a signal from the device you are trying to operate.
→ Make sure the device is receiving power, or that its batteries have adequate charge remaining.
→ Move the device closer to the hub or, if possible, remove any obstacles between the device and the hub.
[Time out] is displayed
R While operating a system feature, you paused for a length of time without performing any actions.
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							→ If you pause for too long while operating certain features, the system will cancel the operation sothat other users can access the system. Try again.
[Deregistered by other user] is displayed
R Another user deregistered your mobile device.
→ Register your mobile device to the hub again ( “Registering other mobile devices to the hub”, Page 23).
[The hub is not responding.] is displayed
R The hub is not turned on.
→ Make sure the hub is connected to a power outlet.
R The hub’s firmware is being updated.
→ Wait for the firmware update to finish and then try again.
[Failed] is displayed
R An error occurred while configuring the hub.
→ Check all connections and try again.
[Setup failed.] is displayed
R An error occurred while configuring the hub.
→ Check all connections and try again.
[Remotely Connected] is displayed even when accessing from home
R Your mobile device is not connected to your wireless router.
→ Make sure your mobile device’s Wi-Fi feature is turned on and that your mobile device is connected to your wireless router.
R The app’s wireless access point list is full.
→ Delete any unnecessary wireless access points from the list ( “Deleting wireless access points”, Page 90).
The connection to the system is slow or disconnects while away from home
R There is too much traffic on your home network or on the mobile device’s network.
→ Wait for network traffic to decrease.
I cannot access the system
R You replaced your wireless router with a new router, or changed your wireless router’s SSID (i.e.,
network name) or password.
→ See  “Setting the hub’s Wi-Fi settings again”, Page 90.
R Your wireless router is using the 5 GHz band for wireless communication.
→ See  “I cannot perform initial setup”, Page 96.
R Your wireless router at home is connected to another router.
→ If your wireless router is connected to another router, make sure your network is configured so that your mobile device and the hub can communicate over your home network. We recommend making
sure the DHCP feature of only one router is enabled and setting the other routers to “access point
mode” or “bridge mode”.
R Your wireless router uses MAC address filtering to limit the devices that can access the router.
→ Temporarily disable your wireless router’s MAC address filtering feature, then access the system. Make a note of the hub’s MAC address and add it to your wireless router’s list of MAC address that
are allowed to access the router. You can confirm the hub’s MAC address on the  [Current Status]
screen ( “Confirming network information”, Page 89).
I cannot access the system while away from home
R You are using a public Wi-Fi network.
→ Network traffic, network conditions, and the network provider’s settings or policies may inhibit access to the system. Use a private Wi-Fi network or your mobile network service provider’s
wireless network (3G, 4G, etc.).
R The hub’s date and time setting is incorrect.98
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							→ Adjust the date and time setting ( “[Time Adjustment] setting”, Page 87).
Sometimes I cannot access the system while at home
R There is too much traffic on your home network.
→ Wait for network traffic to decrease.
→ Refer to the operating instructions included with your wireless router for other possible solutions.
R Your mobile device is discovering too many nearby wireless networks.
→ Move your mobile device closer to your wireless router.
R Your mobile device has too many wireless networks stored in its Wi-Fi list.
→ Use your mobile device’s “forget this Wi-Fi network” feature and delete any unnecessary/unused wireless networks from the list. Refer to your mobile device’s operating instructions or support site
for details.
I forgot the system’s login password
→ Access the system while at home and change the password. (The password is not required to access the system while at home.)
→ If for some reason you cannot access the system while at home and change the password, force the hub to reset its settings ( “Forcing the hub to reset all settings”, Page 92) and then configure the hub
again.
Refer to the following after checking the general troubleshooting information described in  “General
information”, Page 94.
[Device is in use.] is displayed
R Another user (i.e., mobile device) is already accessing the hub, the same screen, or the same feature.
→ Wait for the other user to finish and then try again.
The arm mode icon at the top of the home screen does not indicate the current mode
R Another user changed the arm mode.
→ If another user changes the arm mode, the arm mode icons displayed at the top of the home screen of your mobile device will not change immediately. The icons will be updated and display the current
arm mode the next time the app refreshes the home screen, such as when you start the app or
return to the home screen from another screen.
Status notifications are not received
R The system’s status notification features are disabled.
→ Make sure the desired type of notifications are enabled ( “Notification settings”, Page 85).
R Your mobile device’s notifications feature is disabled for the  [Home Network] app.
→ Enable your mobile device’s notifications feature.
R Too many notifications were sent from the hub during this calendar month.
→ If an excessive number of notifications (i.e., thousands of notifications) were sent from the hub during this calendar month, an error message is displayed and no additional notifications can be
received this calendar month. Notifications will be received again when the new month starts.
R
iPhone, iPad
Too many notifications were sent from the hub in a short amount of time.
→ If many notifications were sent from the hub in a short time, in some cases only the last notification may be received. This is a characteristic your mobile device’s notifications service.
The app was forcibly quit.
→ Start the  [Home Network]  app. To exit the app, use the procedure described in  “Exiting and
logging out”, Page 32.
Status notifications are received late
R Notifications are not received in real time; it may take some time for notifications to be received. This is
not a malfunction.
R Too many notifications were sent from the hub in a short amount of time.
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							→ If many notifications were sent from the hub in a short time, notifications may be received late. Thisis a characteristic your mobile device’s notifications service.
The siren stops sounding or flashing before I cancel an alert
R When the alarm system is triggered, the hub signals the siren to begin sounding or flashing its strobe
light. If the alert has not been canceled, the hub signals the siren to stop sounding or flashing 1 minute
later. If for some reason the hub cannot signal the siren, the siren stops by itself after an additional
1 minute (i.e., about 2 minutes after it first began sounding or flashing).
Refer to the following after checking the general troubleshooting information described in  “General
information”, Page 94.
[Device is in use.] is displayed
R Another user (i.e., mobile device) is already accessing the hub, the same screen, or the same feature.
→ Wait for the other user to finish and then try again.
A “conflict” error is displayed on the scenario screen or when configuring a scenario
R The scenario’s conditions (day, time, and arm mode) overlap with another scenario that is configured
to control the same device.
→ Edit the scenario so that it does not conflict with another scenario.
Camera recording does not start immediately after the sensor is triggered
R When using a smart control scenario to record camera images, there may be a short delay after the
sensor is triggered before recording starts. This is not a malfunction.
Camera recordings are shorter than they should be
R If you configure a smart control scenario to record camera images when triggered by a sensor, and if
the sensor is triggered multiple times, subsequent recordings may be shorter than anticipated.
→ This is not a malfunction. Camera recordings for the same camera cannot overlap, therefore if the sensor is triggered multiple times, recordings may be shorter than anticipated.
In the example below, the system is configured to record 10 minutes of camera video when the
motion sensor is triggered. The sensor was triggered at 12:00 and the system recorded 10 minutes
of video. When the sensor was triggered again at 12:05, recording was already underway, so the
system waited until 12:10 (when the first recording stopped) and recorded 5 minutes from the
second trigger.
The first recording is 10 minutes long, and the second is 5 minutes long.Sensor was triggeredRecordingOverlap (already recording)100
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