Palm Zire Handheld Instructions Manual

Resetting your handheld
171
To restore your data from a Mac after a hard reset:
1.Double-click the HotSync Manager in the Palm folder.
2.From the HotSync menu, choose Conduit Settings.
3.From the Users pop-up menu, select the appropriate username.
4.Select an application from the list.
5.Click Conduit Settings.
6.Click Macintosh overwrites handheld.
NOTEChanging the HotSync setting from the default affects only the 
next 
HotSync operation. Thereafter, the HotSync Actions revert to their default...

Appendix A Maintaining Your Handheld
172 

173
APPENDIX B
Frequently Asked Questions
If you encounter a problem with your handheld, do not call Technical Support 
until you have reviewed the following list of frequently asked questions, and you 
have also reviewed the following:
nThe README file located in the folder where you installed the
Palm™ Desktop software on your computer 
nThe Palm Desktop online Help
nThe Palm Desktop software for the Macintosh User’s Guide located in the 
Documentation folder in the Palm Desktop software folder
nThe...

Appendix B Frequently Asked Questions
174
Software installation problems
Problem Solution
The Palm Desktop Installer Menu 
did not appear when I inserted the 
CD-ROM into my Windows 
computer.1.Click the Start button.
2.Select Run from the Start menu.
3.Click Browse.
4.Locate your CD-ROM or DVD drive and double-click 
the autorun.exe file. 
I cannot install Palm Desktop 
software on my Windows 
computer.
1.Disable any virus scanning software on your computer.
2.Press CTRL-ALT-DELETE and end all tasks...

Operating problems
175
Operating problems
Problem Solution
I don’t see anything on my 
handheld’s screen.nPress an application button to ensure your handheld is 
turned on.
nTap the Contrast icon   in the upper-right corner of the 
Graffiti
® writing area. If the Contrast dialog box appears, 
adjust the contrast by holding down the up scroll button 
for a few seconds. If this doesn’t work, hold the down 
scroll button for a few seconds.
nIf your handheld was exposed to cold, make sure it is at 
room...

Appendix B Frequently Asked Questions
176
Tapping and writing problems
My handheld is not making any 
sounds.Check the System, Alarm and Game Sound settings. 
See“General preferences” in Chapter 15.
My handheld has frozen.  Perform a soft reset. See“Resetting your handheld” in 
Appendix A.
Problem Solution
When I tap the buttons or screen 
icons, my handheld activates the 
wrong feature.Calibrate the screen. See“Digitizer preferences” in 
Chapter 15.
When I tap the Menu icon  , 
nothing happens.Not all...

Application problems
177
Application problems
Problem Solution
I tapped the Today button, but it 
does not show the correct date.Your handheld is not set to the current date. Make sure the 
Set Date box in the Date and Time Preferences screen 
displays the current date. See“Customizing your handheld” 
in Chapter 2 for more information.
I know I entered some records, but 
they do not appear in the 
application.
nCheck the Categories pick list (upper-right corner). 
Choose All to display all of the records...

Appendix B Frequently Asked Questions
178
HotSync problems
Problem Solution
I cannot perform a HotSync 
operation; what should I check 
to make sure I am doing it 
correctly?nMake sure the USB cable is connected securely.
On a Windows computer, try the following:
nCheck the Windows system tray to make sure the
HotSync Manager is running. If it is not, open
Palm Desktop software.
nMake sure you selected Local USB from the
HotSync Manager menu.
On a Mac, try the following:
nMake sure HotSync Manager is...

HotSync problems
179
I tried to do a local HotSync 
operation, but it did not 
complete successfully.
(continued)On a Windows computer, try the following:
nMake sure HotSync Manager is running. If it is running, 
close it, and restart it. 
nMake sure you selected Local USB from the
HotSync Manager menu.
On a Mac, try the following:
nMake sure HotSync Manager is enabled on the HotSync 
Controls tab in the HotSync Software Setup window. 
I tried to do a remote (IR to 
phone) HotSync operation, but 
it did...

Appendix B Frequently Asked Questions
180
I tried to do a remote (IR to 
phone) HotSync operation, but 
it did not complete successfully.
(continued)On a Mac, check the following:
nMake sure Modem is selected on the Connection Settings 
tab in the HotSync Software Setup window.
nYou may need to select a different Modem type on the 
Connection Settings tab. Most modems have a setup string 
that causes them to send initial connection sounds to a 
speaker. You can turn on the Modem Speaker option and 
use...